I'm not sure what I expected and I left feeling like I could have gone somewhere else. I know that there is a push for self-checkout, but I wasn't prepared to see it as the ONLY option. I spoke to one person who brought me a cup for my drink, other than that there was ZERO customer service/interaction. The food wasn't that good and I don't know that there is really anything else to say. read more

Horrible, food was horrible, staff was horrible. No one answers the phone when I called to complain. I will never return, no wonder they are rarely busy!!!! read more

This is the best fast food burger ever, I don't even understand how Steak and Shake isn't more popular honestly. The only thing I would modify would be the app, it doesn't let you add an extra patty to burgers, but it lets you add a patty to an already triple cheeseburger so I don't really understand that, the company could charge more, and I would have an easier way to order instead of ordering at the drive thru. read more

Seriously with this place???always wanted to eat here and the very first bite I take into my cheeseburger is of plastic!! The lady at the table behind us turned to her husband and said that the food is terrible. And another customer stormed out angry due to the way he was treated.will DEFINITELY NOT be coming back!! But the shake was good. read more

Steak ’n Shake - Plastic in my first bite - Burgers Near Me - Ft. Worth, Texas

See all

Not much bigger than a slider, over priced. Over cooked fries and tots. Not much bigger than a slider, over priced. Over cooked fries and tots. read more

The food was good, customer service was not good. Gave me a frozen shake and told me wait 30 mins for it defrost

Love the burgers, haven't been inside to eat, only drive through. Fries are good too, especially now they are frying them in beef tallow!

Excellent customer service! Delicious food and best of all ... Beef Tallow cooked French Fries! read more

10/10 clean store, friendly fast service; & the star of the show is the TALLOW fried French fries & chicken strips. Anyone who is sensitive to seed oils, this is a game changer for fast casual dining! So grateful for the tallow options here in fortworth! read more

I haven't eaten dinner steak 'n Shake forever only reason I went because supposedly I frying their french fries properly with beef tallow supposedly grass fed and Wagyu had a double cheese with french fries and drink for $10 something. So I was ordering my first disappointment was no jalapeños, second this appointment was no hot sauce for the ketchup the atmosphere is plain and boring just like it's been for the last however long they've been in business it's 4:30 on a Sunday I'm the only one here other than the DoorDash person I grabbed an order how they make money I have no idea. I don't know how many refills you get but it's obviously better than McDonald's because I got two which you can't at McDonald's anymore read more

Get it together!!! I literally wanted a milkshake. To sit in the drive thru behind two cars for 20 minutes, just for me to give up and bail is absolutely stupid. I'm sure this'll fall on deaf ears anyway. read more

I honestly think that its a family friendly place where I can take my family to go. The service was super great and the milkshakes was just to gobble up. The kids menu was awesome for my kids. They loved the milkshakes and made a mess but we had help from the amazing young workers. I LOVE ITTT!!!!!!!!!!! I hope that others feel the same and that the service keeps being good as well as the yummy food that I can GOBBLEEEEEE!!!!!!!!! read more

Horrible customer service, workers do not care at all. Served us not even the bare minimum. Do not recommend this location, disrespectful employees. read more

Bad customer service. A hispanic older man tried to only give me 2 chicken strips when I ordered 3 finger combo and argued with me that I ordered 2 juniors. When I looked in the bag before I drove completely off the chicken strips was covered with a napkin trying to hide the two chicken strips. He has a name tag with no name and refused to let me know his name. Very rude he threw one chicken strip in to the grease while the rest of my food gets cold. An apology would have been a quick fix. read more

Steak ’n Shake - Burgers Near Me - Ft. Worth, Texas

YO!! I pull up at the S&S late nights (12-2am) the crack head/hustler ONLY DUDE I SEE RUNNING THIS BISHHH is fast asf and efficient. Y'all give him a raise Service was GARLIC BURGER SMACKIN Pull up IT LIT read more

Steak ’n Shake - My actual reaction to Garlic Steakburger 'n - Burgers Near Me - Ft. Worth, Texas

We ordered catering service for 75 people for a 93rd birthday party. The order was placed well in advance and confirmed the day before. However, on the day of the party the store manager refused to fill our order - stating staffing issues. I was left with 75 elderly people with nothing to feed them and horrible customer service. They still haven't even refunded my money or answered my calls. read more

Me and my friends went here for dinner, and the service was abysmal. You have to use a QR code to enable the soda fountains, the only problem is I did not receive one. When I brought this to the attention of the staff, they were nothing short of rude and off-putting. read more

"It's pretty good but it's not amazing " Lol service was good and we didn't wait too long for our food! read more

Steak ’n Shake - a cheeseburger and fries - Burgers Near Me - Ft. Worth, Texas

This place is like an old malt shop,nice atsmophere,prices ok,lots of choices on shakes and malts,good ok but greasy and NOT VERY TASTY,, WILL NOT BE BACK HERE AGAIN. read more

Steak ’n Shake - Burgers Near Me - Ft. Worth, Texas

See all

Food was delicious. Store was clean. It was quiet with good atmosphere. Great prices and Happy Hour drinks. Employees were also very nice. I really don't know why it has any bad reviews. I eat here a couple of times a month and have had consistent results. We went for a mother daughter date after our Christmas shopping excursion. What's not to love? read more

They never refunded me my 22.03 after making me drive back and forth 3 times I finally gave them the order back and asked for a refund. That was 4 days ago. Nobody answers the phones. Looks like I'm driving to steak and shake today. My daughter cannot have cheese in her chili. I went back after my initial trip to get new chili. I didn't take the food because I knew they'd toss it. I took photos. Well, they needed the food back. Trip 2 because they "couldn't hear the phone". After much drama the drive through clerk told me that my order would be credited the next day. Still no credit. Wow. So awful and unprofessional. read more

Food was great, on time. Shouts out to the cook. Lots of memories at this location & I'm very happy that the location didn't close down after Covid. God bless. read more

Steak ’n Shake - Bacon 'n Cheese Single Steakburger - Burgers Near Me - Ft. Worth, Texas

Large fries? Lol what a joke Came here waited in line for 20 mins. Got my food in 5 seconds after paying read more

Steak ’n Shake - Lack of fries - Burgers Near Me - Ft. Worth, Texas

After receiving a gift card for this place we were looking forward to giving it a try. We both had the Frisco melt which was really good, the sauce Definately makes it. To drink we both of course had a milkshake I had the Nutella and my husband had the Reese's, both we very good. Our service was average and it took a little longer than we'd like to get fast food but overall we had a good experience and will be back. read more

Steak ’n Shake - Frisco melt with fries - Burgers Near Me - Ft. Worth, Texas

Man it's been years since I was last here because of the terrible service. After my nephews Football game win he begged to come here so after thinking about it I figured well it should be good ok let's go. HELL NO!!! Nothing has changed It took a total of 2hrs to finally receive all of our food. There's only 10 folks here and it took them 2hrs to barely finish our table. NEVER AGAIN!! read more

See all

We've been here before and popped in for lunch between errands. Hubby tried the steakburger and said it was good. I tried a royal burger - single patty, bacon and a fried egg on top. The egg was cooked through but I bet I could have gotten it over-easy if I'd thought to ask. The cole slaw was too mayonnaise-y, so I put some on my burger for a creamy crunch. Didn't get shakes this time, but I know they are pretty good. The server was nice, but busy and hard to catch when we needed something, and didn't clean off the table when we were done. Still, we were happy with the food and price. read more

Steak ’n Shake - Simply done, burger and fries. - Burgers Near Me - Ft. Worth, Texas

See all

Rude ass kids working the counter screamed at me cuz I threw my QR code away. Tf? I didn't know U he to scan a QR code every time U needed a refill but she could've explained it calmly. Or even had a sign up? read more

Food was good, but no one takes your order anymore, it is all thru a computer kiosk on the counter. Credit only, no cash. You have to use a QR code to get your drink, luckily someone was standing there to show us, or we would have never figured it out. No refills either, your QR code works one time. No thanks, too impersonal for me, won't go back again. read more

Stopped by this location the other day and opted to dine in. I forgot that it's table service, so I was seated and the place had only two other patrons during a weekday lunch hour. There were about 3 or 4 servers inside and 1 seated me, and then came back and said she'd be my server. Seemed a little over staffed on the inside and the servers were busier cutting up in the corner but for the most part I was in and out fairly quick. I left my card on the table with the receipt as I was eating and she never came by to grab the check. I wasn't sure if she was supposed to take it, but after I was done, I just walked up to the empty counter and another person rang me out. *ShruG* Ordered the garlic steakburger and cajun fries. The burger was ok, but it had a nice slather of garlic butter on the bun and what tasted like garlic salt sprinkled on it. It might have been an overkill on the garlic salt. It was a little too much. Fries are thin so it's easier to eat with a fork. The food here decent but not great, but it is priced low which is the only good thing. If you're looking for something cheap, go here but do yourself a favor and go through the drive through. read more

Steak ’n Shake - Burgers Near Me - Ft. Worth, Texas

See all

The Food I Ordered: I wasn't satisfied with the food presentation here. I ordered their classic famous Original Double 'n Cheese Steakburger, Spicy Chicken Sandwich & Chicken Fingers. Every order comes with fries. The Steakburger did not meet the essentials like tomatoes, pickles & lettuce, was missing. The only thing inside was a double patty, onion & cheese. Spicy Chicken Sandwich taste like it was there for weeks & same as the Chicken Fingers. I'm not fan of the fries. Can't relate. About The Service: The service here is outrageous. No one was literally at the register to take my order for to-go, I was standing there for around 7 minutes looking like a clown while these employees notice me waiting in line with no one around and felt like I was invisible. Til this lady finally walks-by and I tell her that I need my order. I also notice that people here work slow, you see them like they're not enjoying their work environment and everything is toxic. But I also wonder how they're being paid so well over here, probably not. But in my opinion, I think their work ethic is unorganized and not-so efficient. Everybody here seems like they don't work as a team. Also, I think that this restaurant should be health inspected again. The health score is very outdated and my eyes is already telling me that the health score is a fail over here. I think Gordon Ramsay should be the one to inspect the restaurant, nobody else. read more

Steak ’n Shake - Take-out line - Burgers Near Me - Ft. Worth, Texas

See all

We have stopped by here twice in the last few weeks trying eat in, Yelp says it is open, the door has the dine-in hours on it. Both times no dice. I will not waste my time to stop here ever again read more

Restaurant very dirty and tables sticky. Unkept property and food taste old when no customers. Shut down this location. I do not recommend!

If I could give 0 stars I would. My family and I have never been here and we'll never be back. We came in and ordered through a kiosk as they don't take orders at the counter. After ordering we received a piece of paper with a QR code on it to get our drinks. We go over to the soda fountain and scan the QR code. A young woman comes out and hands us the cups, at this point we assumed we were done with the QR code so we threw it away. Then the girl tells us oh you need the QR code to activate the soda fountain. So without the code you can't even get your drink, after we told her we threw it away she rolls her eyes at us and just kind of stands there like "well what do you want me to do about it?". Finally she hits a button under the counter to allow us to get our drinks and tells us "Just don't do it again". Trust me we won't, because we won't be back. After we get our food I ask the same girl as before if they have any 1000 island dressing or their own brand of sauce for the burgers. She looks at me like I'm stupid and says "You have to pay for that". Which paying for something extra is completely fine, but that's not how you should be talking to guests at all. They need some serious retraining, we will not be returning. The food tastes like McDonalds with no seasoning, just gross. read more

The restaurant was pretty quiet and empty, and there were only two employees running it. It was clean for the most part, and one of the workers was quick to bus tables after customers left. The food was good and made very quickly. One downside is this location is cashless unless you go through the drive thru. During 2-4pm shakes and drinks are half off, so we were able to get a treat after our meal. read more

Steak ’n Shake - Kid's meal - Burgers Near Me - Ft. Worth, Texas

This place is trash, you have to scan a barcode to get a drink and it did not work for refills. It was empty and they still had bad attitudes. If you are thinking about coming here you should rethink it. read more

When I arrive there ut was b4 happy hour ends. I place my order an the employee put my order in 7 mints after so I was charge full price. Turn out the burger was greasey an very salty. The shakes was watery like favor milk. It's safe to say I will never visit that Mobile Alabama location again read more

This is their worst location. I'll never go back here and probably never go to another steak and shake either.

asked for a glass of water and received a small Dixie cup for water, the kind that the kids use when brushing their teeth. Never ever in my life have I experienced this. All I can say is WOW!!!! read more

Steak ’n Shake - This is my ketchup beside the water glass that I ordered - Burgers Near Me - Ft. Worth, Texas

See all

I went here on Friday, the food was terrible and a waste of money. I wouldn't recommend, save yourself some time by not coming here LOL!

Probably the worst service I've had in a long time. I kid you not my friends and I waited an hour and a half for food. Then my food never even came. As my friends were paying the waiter brought the bag of my food and I said never mind cause we were already leaving. He asked me again and was trying to get me to pay for it still before I left. Wasn't trying to compensate for the service with any discounts or apologies. Steak N Shake is a great place to eat. Just don't go to this one in particular if you care about how you're treated as a customer. read more