I was in there today around 1:20pm... Lots of people paying bills and lots of dirty tables... That wasn't the problem ... Obviously they were getting over a rush from lunch... What really bothered me was standing there for at least 10 minutes and having multiple employees look at you but not acknowledge you at all. We left because of this ... A simple hello we will be right with you goes a long way! Employees walking by us but not a word to us. read more

I do not recommend eating here! It took 15 minutes just to get seated even though the restaurant was only half full. Most of the empty tables were dirty, including our table. (Nothing is more unpleasant than smashed french fries on the bottom of your shoes!) Our service was extremely slow, took 30 minutes to finally get our order! You know there's a problem when you can hear the servers and cooks ARGUING about their orders. Definitely won't go back! read more

Beware at drive thru, lady who took order, repeatedly got it wrong and was overcharged. Order bagel, egg, sausage sandwich with regular coke. She repeated back, egg, sausage biscuit, we said no, she said coffee, we said no regular coke, not the combo. She gave price $5. When got to window, we were given the egg, sausage biscuit combo. She took hash brown back, we said we didn't order it, upon checking bag, it was a biscuit sandwich. We returned for a bagel sandwich, when she brought it out to car (we had to pull away from window), she said I gave you a hash brown. I guess she realized her mistake, and instead of correcting money amount, she just gave us a hash brown. We normally don't eat there, so not familiar with prices, checked internet. The receipt given did not have price. Buyer beware. read more

Absolutely Wonderful! The three of us had an outstanding craving for something to treat ourselves and quickly found online the advertised "Happy Hour" half-priced Shakes & Drinks offered at our local Eastgate Steak 'n Shake. The regular size shake at $.2.99 for regular flavors, and $3.69 (approx.) for Specialty Shakes using MANY candy bar additions, mixes, as well as FLAVOR mixes, such as Chocolate & Banana and many other options. They offer two sizes - the regular being around the 16oz to 20oz (approx.) and also the smaller Junior size for unknown price. They offer a TON of candy bar mixes and you can view their menu online easily but be sure when IN the restaurant to pick up some real menus to have handy for your Kitchen Takeout Menu section I'm sure most have tucked away in a drawer somewhere! Candy bars such as Butterfinger, Snickers, M&Ms, and on and on, etc., ad infinitum! Now - between, I believe 2PM and 5PM, ALL drinks and shakes are 1/2 off prices. I walked out today with THREE delicious, whipped cream and cherry topped shakes as a take-out treat for the household. The portion is perfect, the iced crème fresh and great tasting, the crème and cherries also fresh and beautiful in appearance. They made sure as a take-out item to include Straws along with Long Spoons for those of us who like thick or extra thick Shakes. It also gives you a little time to get it home without it turning to water! Napkins were even thrown in with a drink carrier and you didn't have to request them to get them.....like so many places are doing these days which many do not know or do not think of in a 'fast food' situation. They consider it will be included out of common sense necessity and as much I like the 'waste not want not" side of throwing in utensils, condiments, etc., which one might not use - I would prefer to ask they NOT be provided than to expect them and not receive them when you are SO sure an order of French Fries will have Ketchup along with them and yet you are travelling and sure enough, your passenger announces - "Hey, No napkins, no ketchup, NOTHING!". Got the Shakes home, hey were still frozen enough to eat with a spoon. AND the best part? THE PRICE!! I walked out with 3 great sized chocolate shakes and a Butterfinger Shake (with a healthy portion of Butterfinger dusting across the top of the whipped crème)...a beautiful and tasty concoction to be sure! Out the door for less than $5 for all three combined with the daily "Happy Hour Special". I was also tempted by a great combo offered for $5.99 for a Double STEAK Burger (WITH CHEESE - again unlike many burger joints unless you want to pay Extra for it)...along with some French Fries, a side of your choice and a Shake or other Soda Beverage! Just cannot beat it for flavor, freshness and the portions being JUST right so as not to pig out nor so small you finish ending up hungry for more, unsatisfied. Nope, you finish with a happy smile and a few buck left in your pocket for a tip if you eat in, or something else you might want to do with your savings. Also - don't forget to grab some Candy or especially some Bubble Gum, priced at 2 for $1 or $0.69 for one pack. Always nice to have some gum or hard candy ready in your glover compartment or middle arm rest. And at a price which competes with any local Grocery Store! Why pay more just because you are at a restaurant? Great service from the employees as well. They ask for your first name so when your order is ready they can call out to you like a human being and not a NUMBER!! Order for Joey, order is confirmed, a smile proffered and ON YOUR WAY! Enjoy a real burger and not just a thing piece of meat on a flat or flabby bun! Get quality, quantity and special pricing all at your local Steak 'n Shake! (I know I sound like a commercial - and I'm aware I've written a novella - it's a gift and a curse...I sure hope it was a gift in this case and you got all the information you could want from a REAL customer who just had a heaping helping this day! Bon Appetite! J. Schoenberger read more

This is probably the worst of the worst of the Steak N Shakes in Cincinnati. If it's not, I can't imagine how it could be any more terrible. Service is horrible. 1. You'll wait forever before anyone seats you. 2. Once you are seated, you'll be ignored by the servers until they just can't ignore you anymore. 3. Food takes at least 20 to 40 mins before it is served and then it'll be cold. 4. There will be something missing or incorrect. 5. You will be ignored again by your server. 6. No one will be in any hurry to cash you out. It took 1 1/2 hours to get dinner, when I tried to pay no one seemed to want to take my money. After 15 mins, I left. I wasn't going to give that place another second of my time. I actually quit coming here a long time ago, but my grand daughter loves Steak N Shake. My advice, if you really want Steak N Shake drive to Milford. They have their flaws but nothing like Eastgate. 5 Guys is just across the way and hell, if your slumming anyway, Golden Corral is just across the street. read more

This place has some real leadership issues. After 1 hr 20 min waiting for our food & asking for a manager, I find out I was about 5th in line to talk to the manager. No one had their food. I finally speak to the manager whose response after saying I had been waiting for my food for over an hour, was "well I have 90 burgers on the grill". I inquired as to why the drive thru had not been closed since there was a full restaurant with no food in front of them. She said that corporate would fire her. She then disappeared and didn't come out to speak with anyone else. We found out she was the GM! Our food came 10 min later and was incorrect and ice cold. An hour and 40 min after placing our order we were starving with ice cold food. We were among many other tables who got up and left. Unbelievable. We are still hungry. :(. The poor servers were left to continually apologize and handle the angry mobs while the kitchen served the drive thru and the GM hid in the back. read more

Sorry to say we like the food in general at Steak N Shake, but the service at this location stinks. We have gone there ever since it opened and it just seems to go downhill. Slow service, lack of management leadership/example, servers and waiters uniforms (especially their shirts) are always dingy and wrinkled looks like they put them on in the car! You walk in the door and almost always you wait for someone to even acknowledge that you are in the building, even when there is no line. As visited this location again tonight hoping for improvement, but it only took about 10 minutes to remember why we hadn't been there for a while. We were at least 15 minutes for the server even came to our table and was very distracted. My burger and fries were very good, but the salad was less than desirable. Now sure the answer, but someone from corporate needs to come in and visit this location without them being aware and see for yourself. I am sure this isn't the image the company wants to represent them. I won't say never, but I can say it will be sometime and hopefully improvements will have been made. Customer Care 101 might be a good place to start. read more

I've only had one issue here and that was when they put mustard on my sandwich. Other then that I've never had a negative experience. Their steakburgers are really delicious, their fries are great alone but even better with cheese sauce. Milkshakes are always good. Customer service is decent as well. Prices are excellent! read more

The food is good but the restaurant is too busy I do recommend if you have spare time

If I could, I would give it minus-10 star!!! The worst service ever. If you had a non-Caucasian face, might as well forget about getting into that place altogether because you'll be transparent and invisible to them. I felt racially discriminated. We stood there at the door for 15 minutes, not a single warm body even said hi. The group in front of us got seated and we kept waiting. Eventually my daughter got tired and tried to sit down on a chair in front of their candy machine. I only stepped away for 20 seconds to talk to her while another Caucasian couple walked in. The guy behind the counter greeted them immediately and tried to seat them. I felt so humiliated and interjected "excuse me, we have been here ahead of them and have been waiting for a long time". The guy couldn't pretend we didn't exist any more and seated my daughter and I reluctantly. The waitress was oaky. The food was horrible though. My daughter commented "this is the worst hot dog I have ever had." She barely touched her order of hot dog. The salad I ordered had quite a few rotten lettuce leaves in it. I would have asked for a refund. But given the fact I was so discriminated upfront, I didn't want to even bring that up so that they think I was cheap. I would highly avoid this location. In fact the extreme horrible experience and humiliation I received with this one franchise turned my stomach and made me against the entire Steak and Shake chain. It is a no brainer I have crossed the chain off my dining list for the rest of my life, so does my daughter. read more

There was a time, not long ago, when you would have to wait to get seated because they were so busy and served a respectable selection of burgers and other sandwiches. That all changed when the burgers got smaller and thinner and the service went down hill as well. Recently, I decided to give them another chance and was extremely disappointed with the experience. There were at least 4 or more table that had not been bussed and the servers seemed more interested in talking to each other than I taking care of their customers. Eventually, one of them got around to seating us (party of two) and picked the smallest table in the room and the one closest to the restroom so there was a steady stream of people going past. There were countless other locations available but this is where the server with the fishhook in his lip decided we belonged. When I expressed my displeasure, his response was that, if I was going to be rude, I could just leave, and then walked away. I responded that he was the one being rude, not me. Despite this, we sat in our assigned seat and he eventually returned and grudgingly took our order. I expressed my opinion that he was probably in the wrong job if he had no better customer service skills. He assured me that this was, in fact, a good fit for his skills. My wife go so upset that she lost her appetite and did not order anything. I did, however, and finally the food was brought out by another server, which is customary. Mr. Fishhook dropped the check and left but shortly came back and brusquely grabbed the check and said in a very rough manner the "you're not paying for that"! I didn't argue with that and finished my meal. I don't know why, but I left him a small tip! We wont be going back! Besides, Five Guys is close by and their burgers are exponentially better. read more

The Drive thru is a joke a girl who waited on me could care less that there was CARMEL was dripping down the side of my shake! I asked if she could wipe the side of then cup and she gets a napkin, wraps it around the cup, and hands my the shake without wiping the outside of the cup!! Wow, that girl should be fired! That indicates to me she doesn't CARE for her job or Steak 'n Shakes Customers!! read more

If you go when they're busy, you're screwed. They don't come to the front counter and completely ignore anyone standing up there.

this location of steak and shake in eastgate needs to be shut down!! this has got to be the worst "fast food joint" and worst management and worst employees in the history of all fast food!! at minimal they need to fire every employee at this location, but just do the public a great service and just close the place your doing a diservice to the public i'm an uber driver and work the late night hours. i'm out til 4 or 5 am on the nights i drive uber. i like to stop at shake and steak on my way home and get something to eat. so i swing thru the drive thru get my order then make the drive to williamsburg where i live. well they have the laziest people working. the last 10 times i tried to order thru the drive thru they have it shut down. i think on 2 occassions i actually was able to order thru the drive thru. that was only because some guy was operating the drive thru. the woman who usually handles the resturant always just shuts it down because she is too lazy to do her job and take an order. now even though this is highly annoying at least after wasting time just to have her yell thru the speaker she has it shut down til 6 am i am able to go inside and make an order. my feeling is if she can be beligerant and yell at us the drive thru is closed she can just take the order. better yet get an employee who will do their job and run the drive thru. this woman definately needs to be fired. well last night 7-25-2016 i decided to do steak and shake. it was a long stressful night of uber driving and i had my mouth all set for a steak burger and those delicious fries they make. now they claim which is a big fat lie they are open 24 hours. now to me 24 hours means open all day all night 7 nights a week 365 days a year. well the place was all lit up like normal giving the illusion they are open for business. so just for giggles i first made the long ride around the building to see if i could order thru the drive thru . of coarse i couldn't. at least now this lazy woman darkens the menu board which lets me know she is not going to do her job and take an order thru the drive thru. i always hope the guy who runs the drive thru is on duty and i can get my order quicker. i mean it is called fast food not excrutiating slow food. so i do my normal thing park the car get out so i could go inside and order and to my surprise they have the big open 24 hours sign on full display but then this lazy employee has made all these home made signs up its closed til 6 am. i guess she needs a 2 hour break. i was there at 4:30 am. now again the place is all lit up and you look inside and that lazy woman plus 2 other employees are sitting at a table just having a grand old time not giving a damn about their patrons. they don't care if you starve or not. this woman is very selfish and acts like she is a dictator over that little kingdom that is steak and shake. again just close that location down your not servicing the public the way a business should. its just disgraceful you lure people into that place and then have to deal with these ridiculous situations time and time again. its poorly managed the place is always dirty the help is just the worst. i don't know why the board of health doesn't get all over them for the filfthy conditioons of this store. i am going to complain to them and at least hopefully they will inspect this dump. my advice save yourself a lot of stress and aggravation. all this place will do is disapoint you time and time again. customer service does not exist at this so called fast food place. its the worst run food place i have ever seen! read more

This place is the worst Steak & Shake I have ever eaten. I stood at front for 20 minutes before anyone acknowledged I was there. The place is filthy. The wait staff is clueless. I should have left but was already invested & felt obligated to write this review. Good order took forever. Stay away. read more

The place is always dirty.The bathroom needs attention. The staff should be aware of how they carry themself.I feel that there is a manager problem in this store. Also the Milford store has the same issues.Maybe it's a district mangers problem.I been going to both of them a long time hoping that it would get better but has not.I belive I am done eating here. read more

Probably the worst Steak and Shake I have been at, across all of Ohio. Management should really close this franchise as there are numerous problems. When there near Christmas 2016, with a group of 8 for dinner, the place was crowded. I will give them that. Plus there appeared to be only two lazy waiters/waitresses working and two cooks. I call them lazy because you could see the pace at which they were moving. If you cant pay enough to get more employees, right there you have an owner/manager problem. We were able pretty quickly to get a very dirty table and waited for the waitress to clean the area as there was spilled soda everywhere on the floor and table. We eventually had to ask for the cleaning and in the meantime I had to go to the restroom and get wet paper towels myself to clean the tables as we could not sit down (thus 4 of us were standing in the middle of a crowded restaurant). The waitress (who appeared to be on some substance) finally showed with a bucket and mop and spread extremely thick dirty sticky water on the floor making it very slippery and even more sticky. Apparently the water had not been changed that day. There had to be numerous health violations going on here. I really don't complain easily but I had never seen a scene like this. Finally we determined that our health was at risk and decided to just leave. Every table in the restaurant was filthy. I have been to this Steak and Shake numerous times and years ago it was fine but I have watched it deteriorate over the years to be horrible. First it was the service being extremely slow and getting slower over the years. I am talking where you wait and assume they forgot about your order. I am an older person so very patient. Each time it kept getting worse and this last time was about all I could take. read more

The milk shakes are amazing but never once I have eaten there and not found a hair in my food..

Well for starters im not a very picky person when it comes down to eating at a cheap fast food type of resturaunt but when i came in the place is very dirty. It took about 4 minutes to even get noticed while i stood waiting at the sign. When the waitress brought me to my seat the table was so dirty she just swept everything off and sat me there i didnt think it as a big deal until she just up and walked away. She came back about 10 minutes later and asked me when i wanted to eat and didnt meantion anything about a drink so i had to tell her everything i wanted and my drink so it takes another 6 minutes to bring me my drink but when i look over i seen 4 employees standing in the back by the fountain drink area talking. So i get my food and it was very metiocre and the burger was doused with butter and the fries were cold but the burger was hot and i felt sick to my stomach from all the grease and butter i ate off the burger i highly recomend staying as far away from this steak and shake as possible. read more

From prior visits of hair in my food to current visits of a still disgusting restaurant and standing at the door noticing the obvious attitude of the staff (they never seem to want to be here) I always end up walking out of this face. Yesterday my family walks in this establishment and stand at the door for 5 minutes waiting to be sat, or even acknowledged by someone. While we had at least 3 staff members pass us at close proximity to be met with nothing but angry glares from them we eventually decided they were undeserving of our hard earned money. Customer service somehow escapes most restaurants in this area. read more

this was the most legitness food I have ever had!!! totally delicious steak burger yummy

I've never had Steak 'n Shake so bad in my life, my boyfriend brought me home a frisco melt meal and I couldn't even eat it because every bite of my melt I took was all grease just squeezing out. Couldn't even taste the sandwich at all and all my fries were completely soggy. Never again will I eat here!!! read more

Our visit was Sat. night, 8:30, 7-22-11 We had Jessica as our server who seemed very scatter brained. She brought our drinks, straws, silverware and napkins and a few minutes later brought the straws and silveware again. She saw we had them and just giggled. We waited 30 min for food (we were trying to make it to a movie afterward), we stopped her and asked about our food, she ran off to check on it, but never came near us again for another ten minutes. We decided to leave and asked the Manager what happened (old, chubby bald man) he said he doesn't think she put our order in. We asked why we weren't told that and our order taken again? He just said sorry. So, he was aware that we weren't going to get our food, but no one came to tell us or offer to take our order again. I mentioned that the last few times we've been there, the service has been terrible. He said said Sorry, again. No offer to make things right. We ran to KFC, gulped down our food and as we were approaching the doors to the Danbarry theater, they locked all the doors to get in. We were too late. By the way, the only time we got good service there was when a young man named Andrew waited on us. That was just one time. They need to clone him!! Even with decent service, it always takes too long to get the food. The one time we got food through the drive-thru, the food was awful. The sandwiches and fries were damp and awful. There is always too long of a wait to pay to get out also. They need better trained people and enough staff on hand to handle the crowd. read more