Ya' know what? This surprised me! Steak n Shake has always been "okay" and then drive through has always been a super long wait with disappointing sloppy food which has lead us to not eat Steak n Shake in YEARS. Well today I was craving a Frisco Melt and so decided to go inside and try inside service for the first time in forever. You now walk in, order at a kiosk- and then pick a spot and wait for your # or name to be called- then walk up to a window to grab your food. I got a Frisco Melt Combo (around $9) Super Sized my fries ($1.50 extra) and paid extra for a Mint Oreo Milkshake (added $3 something) instead of a fountain drink for a total of $17. That also included a $3 Tip to the Kitchen and dining in surcharge. I ordered at the kiosk, and my food & milkshake was ready in less than 10 minutes. Honestly wanna say less than 5 minutes. It felt like we sat down and then our name got called. Then the food was super yummy and tasty. It was a great experience and I think the new re-structure with the kiosk and ordering is great for this kind of restaurant. No more frantic stressed servers running around, waiting to get your check, etc. I will def be back! Thank you! read more

Steak ’n Shake - Frisco Melt buried under my fries haha and then a mint oreo milkshake! - Fast Food Near Me - Cincinnati, Ohio

Steak n Shake is my favorite fast food chain. I shouldn't say fast but regardless of that every time I go through the drive thru they give me the most soggy, uncooked fries. Their fries are amazing if they can cook them right. This location specifically has been going downhill tremendously. Go to get a Frisco melt and the bread is so hard it's like biting into a brick sandwich. I will say if you go inside the food is always delicious but it goes to show that they just don't care what they hand out the window. If I'm going to wait 35 minutes in a drive thru when there is only 5 cars ahead of me at least have the decency to give out fresh food. It's all supposed to be cooked to order yet I'm getting cold, soggy, uncooked fries. read more

We had lunch here today and it was ok. We haven't been to a Steak' n Shake in several years. The ordering is all on kiosks now. It was pretty simple and quick to order. Don't forget your receipt! You'll need that to scan the QR code on the receipt to work the soda machine. And don't throw it away if you plan of getting a refill - you'll need it each time. The burgers were very dry. It's just lean meat - not the fault of the cook. The fries were ok. The service was friendly and the dining room was very clean. read more

Steak ’n Shake - Double Burgers and Fries - Fast Food Near Me - Cincinnati, Ohio

We hadn't dined at a Steak 'n Shake since before Covid. Decided to try the Eastgate location after a shopping trip to Jungle Jim's. I liked that you had to order through a kiosk, but for those not familiar with how this works, it was taking longer, and one of them was down so we had to wait until the other people were finished. The dining room was clean, and there was one lady who was an attendant and helping everybody out and cleaning. She was very nice. A couple of people were having trouble using the fountain drinks because now you have to scan your receipt in order for them to work. Again, taking up time for the people waiting behind them. I thought these were all nice improvements. Overall, as this location was pretty bad in the past with service and cleanliness. We will definitely keep returning. read more

Steak ’n Shake - Double steak, burger, fries, and cheese sauce - Fast Food Near Me - Cincinnati, Ohio

Fairly good food for a place where you now place your own orders. We typically get the double cheeseburger combo. The fries are excellent! Prices are decent, both of us can eat for less than $20 read more

Well.. this was a random dinner stop for sure. Typically I don't even bother going to a fast food place only because I lean towards more of the healthier options.. but we wanted something quick and despite the overall low rating of this establishment, my husband still wanted to try it... and so here we are! lol.. You order per their kiosk, which is cool because my bro in law said typically their service is awful.. so self service is fine with me. Anywho... I ordered their garlic steak burger and my husband ordered the double cheese steak burger... and a chocolate milkshake. Garlic steak burger.. shockingly I thought this was pretty good. Had a nice strong garlic flavor.. don't know what the garlic sauce was made of (and won't ask).. but it was tasty. A little messy, but sometimes a messy burger is good. Double cheese steak burger.. My husband liked his burger, nothing crazy special about the burger, but it was good. Chocolate milkshake.. WAY too sweet. I could barely drink it because it was too sweet for me. It was even too sweet for my husband and he has a sweet tooth. Overall - pretty ok/good experience. Definitely need more employees because the interior was quite messy and tables were unkept. Kudos to the employees still there doing all the operations to keep the business going. read more

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The kinks are worked out and service is FAST! The place was quite busy today I ordered for 3 at the kiosk, which took only a few moments. Less than two minutes after I got our drinks, our food was ready. My burger was perfectly made (get the grilled onions on your burger). The temperature was spot on and the kids loved their chicken tenders. The floors, counters, and tables were clean. The food is cooked in full view, so you know it is clean! All supplies were full. I will be back. read more

Steak ’n Shake - Cook. - Fast Food Near Me - Cincinnati, Ohio

Food- perfect to order love me a flat burger Service- the people here went above and beyond making sure I understood how to use their new drink machine, there cook even came out to ask about or order. The aesthetic is classic although I'm not old enough to remember the time period this place is set in it feels like I'm in the movie grease. read more

I love visiting this Steak N Shake! The food quality and service is amazing. They have the friendliest staff and self ordering is easy to do. Theres typically a manager or a host available every time we've been there to help with any questions as well. We've always loved Steak N Shake and this one by far is the best around. They have an owner at this location so maybe thats the difference but the place is well cared for and clean too. We highly recommend giving them a try! read more

Steak ’n Shake - Great restaurant and friendly workers! - Fast Food Near Me - Cincinnati, Ohio

My burger was supposed to be only ketchup &' pickle, all wrong had mustard &' mayo instead.

wow so happy this is still open. we came and ordered on the kiosks which r very easy to use. our food came out super quickly. all of our food was exactly what we asked for and service was nice. read more

Steak ’n Shake - our feast - Fast Food Near Me - Cincinnati, Ohio

Yup, this place is slow lol I will say they always get my order right. They are always polite. I just don't go through their drive thru if I am in a hurry(plenty of others places within a couple blocks). Pretty standard franchise store. Only been inside once but it was clean on that visit (sadly just as slow though). This place would probably be a lot more profitable if they figured out how to get food out faster and how to turn tables faster ( some customers were bussing tables so they could have a place to sit) read more

Worst place EVER! They decided they didn't want to pay cashiers and waitresses so they implanted kiosk, which I usually don't mind but the one that accepts cash which is what I had to pay with wasn't working g and the guy was like oh well. They also got rid of half their menu which had the only things worth a damn to eat rather than their over cooked garbage. Avoid at all costs. read more

Very disappointed in your cook. I had a fairly large order, as he was cooking he was mumbling "this is bullshit" " how the eff am I supposed to cook all this shit" "what the eff are these people thinking" " eff this shit". I'm sorry I offended your cook with my large order, I will be sure to not offend him again and I will take my business elsewhere from now on. Dont bother call to say sorry, your cook made it clear my business is not welcome at this location with his mumblinges. Thank you, have a great day and good luck! read more

My lady friend and I ordered there last night 11/23/21 and shortly after we received our food via doordash we both had serious diarrhea. I woke up in the middle of the night and barely made it to the lew. We both had to stay close just incase. read more

It's Steak n Shake.. EVERYTHING IS MADE FRESH. So of course the time in the drive thru is a little longer but not as bad as McDonalds. Fresh, Clean, great service every time I've gone. I have no complaints what so ever. I just miss the LIME SHAKES..!!! read more

A total horror movie. I love Steak n Shake but even I can't find any redeeming qualities for this location. I understand that restaurants get dirty but this place is beyond that. It is complete and total filth. From the sticky floors to the clumps of dirt piling up on the floor, to the need to clean your own table before eating. The bathroom is so bad you feel lucky to have survived it. Piles of excrement in the toilets to the sink having something that looked close to vomit and stain in the bowl. If I hadn't already paid in advance at the kiosk (which is the only way to order) I would have ran out. Calling this place a dump is not fair to the word dump. It is beyond that. It is possibly the absolute WORST fast food place I have ever stepped foot in. The fries were cold and mushy and the burger was drowned in so much ketchup and mayo that it feels like they were trying to hide something. Avoid this place like the plague or you might actually walk out with one. read more

If you are looking for a faster meal.... Forget about going to steak n Shake. I'm not sure they could be any slower. I waited more than 15 minutes for a basic shake and to make things worse, it was in their drive thru!!! I really have always liked their shakes but I am now going to go elsewhere because they are SO terribly slow. Still soooooooooo slow. 20 min drive thru wait. Why????!! It's a freakin burger joint. This place sucks. Don't even think about coming. read more

So went here to eat the other day and it took over 45 mins to get my shake yes I kept track already at all food and had bill ready to leave I was angry with waitress but it really wasn't her fault she just needed to check on us more what I was pissed about is she said she had to make them because they didn't have enough people there and that's all she said yet I see the manger just standing around in the kitchen they needed to get there fat ass in gear and help them with stuff instead of standing around complaining about how they didn't have anyone there so I blame the management not the waitress and it's gonna be a good while before I come back read more

So, I do not complain ever about a restaurant. I just had a waitress make me cry. When she came to take my order I clearly said.. I am ordering the 2 for 3. A grill cheese with tomatoes and a burger with no bread and sauces on side. She first said you know that's only mustars and ketchup....then 5 minutes later she came back to the table and looked at me straight in the face and asked me if I wanted 2 orders of fries for my individual sandwiches. She LITERALLY just assumed because I am fat.. I would need 2 orders of fries...asking me if I wanted a side of fries is different..but two of them...I am so hurt....then she asked me if I was on a diet as well as the food being bad. We walked out and only paid for drinks and didn't eat the food read more

Steak ’n Shake - Undercooked grill cheese - Fast Food Near Me - Cincinnati, Ohio

Everything was unorganized, the only good thing was that this young lady was actually doing her job, the other lady just stood around and did nothing read more

No idea how the food at this location is Waiting for five minutes finally left Store was dirty, counter was covered in dirty dishes and also a couple of tables. Customers at restaurant were also waiting on employees to fill drinks and suggested I would be better off to try another place. They did not seem excited with their experience either read more

I'm quite finished eating here. The food is not unlike any other Steak N Shake I've been to, and I love the fact they have their usuals - I go for their chili or a burger and a shake. However, this is the final time that I will be going here. After my previous awful experience, I called Steak N Shake to complain about my poor visit here. They alerted management, who then alerted the store manager. I was sent a gift card with a set amount to make up for my poor experience. Since I had the gift card, my boyfriend and I decided to give Steak N Shake one last try. So despite my concerns, I walked in last night hoping to have an entirely different experience - - - NOT SO. Last time, I had my food served much later than my boyfriend's, and served cold - and our shakes never came until we reminded the waiter of our order. The wait to pay was ridiculous for it being just us in line. It's been a month or so, and I finally return with my boyfriend around 11:30 p.m. or so. They only had one waitress serving - understandable, night shift is difficult. However, we waited another 15 minutes to get anything past our drink orders. 3 other tables were served before we were, and subsequently all got their food before we did. The woman who sat us also sat 3 other tables, and I heard her say she'd take the working waitress' orders for her - and she started with the couple that came after us. The working waitress then came and took 2 other tables orders before the hostess came back to tell us it would just be a few minutes. I was highly irritated - it's not like I've been in here that often, and this is 2/2 that I've had a terrible time in the past year. I would have let it go, but even my boyfriend noticed. Not to mention his shake was filled with more ice than ice cream; the ice cream was so frozen, it had ice chips melting in the shake. He never complains, so the fact he brought it up really riled my temper. I WILL NOT BE RETURNING HERE. Period. I may try other Steak N Shakes, but I will not be returning to this location. I even saw the manager on duty there, so I'm not sure exactly what is going on there, but they seriously don't know how to provide BASIC DECENT SERVICE. To me, the food is not even worth the trip. I'll just make chili at home. It's cheaper and at least I am satisfied. read more

The service SUCKS!! They keep you waiting 10 minutes for a table then scream at customers for asking when they will be seated!!

Slow, even considering your food is made to order. I dont expect fast service because of that but even when ordering shakes, it takes way longer than needed. The chili is greasy water with a few pebbles of meat and enough beans to count on one hand. The burgers are usually decent....unless the bun is hard. The chicken fingers are decent....unless super dried out. Basically, what I am getting at is the food is sketchy. There is a 60% chance of getting hardened, stale throwaway items. The price isn't ideal considering how the quality usually is. I stopped going a few months ago when my husband received hard, dry chicken fingers and my banana shake had clumps of powder. It just isn"t worth the wait time or money to eat at this location. No one in my family is a fan of the shoestring fries. Personally, I think the menu could use some new items. read more

We have visited this location quite a bit and have had pretty consistently good experiences. I would recommend going in, if you can, since the only problems we really had, was through the drive-thru. The breakfast options are quite surprisingly good and quite reasonably priced. I will normally go for a skillet which is around $6 and you get an adequate amount of food. The biscuits and gravy are decent, but nothing special. The normal dinner menu is also executed well and reasonably priced. The shakes are normally pretty good, but I have had some versions that weren't as good as you would expect. I would definitely go to this place in a pinch for a cheap reasonable meal. Only issue is when they get really busy they can have some long ticket times. read more

This old man is freaking me out. Please help he has been staring at me for 4 minutes straight and I'm very uncomfortable read more

Steak ’n Shake - This old dude won't quit looking at me - Fast Food Near Me - Cincinnati, Ohio

Horrible customer service from the manager.. came here with my brother (who has an allergy issue with gluten) - he's extremely allergic. It causes rash, vomit, upset stomach, and so forth.... Anyway, we ordered milkshakes. Mine was the birthday cake and his was the vanilla... they switched the topping and brought us the wrong shakes so my brother drank about a quarter of the wrong shake before realizing the mistake. Our server was super nice and got her manager. However the manager was horrible, not apologetic AT ALL.. let us know that we were annoying him and continuously repeating "so what do you want me to do about it?"..... we just wanted him to listen, apologize, and fix the mistake. Not what we got so we just left. Horrible manager (elderly man) and we will never be back to a place we often visited in the past. read more

Not fast, buns and plates were hot and hard from the length of time under the heat lamp. Servers bussed tables and served food multiple times without ever washing their hands. Took 1 hour for 2 burgers and fries to be served to us. Other stake and shakes I have visited were not like this... read more

Great food, fast service. Even when it was busy! Despite all the nagitive reviews of this location. My waiter was always on point with the refills and food. The only reason I didn't give it 5 stars was because of cleanliness. It wasn't bad.. but it could be cleaner. The food was also cheap but that is with all steak & shakes. I just wish a location would move to bethel, ohio! Instead of me coming all the way down to eastgate. read more

Steak ’n Shake - Fast service, great waiter. Food was good! - Fast Food Near Me - Cincinnati, Ohio

Worst steak and shake I've been through. 12:15am and have already sat here for half an hour and finally someone took my order. Isn't anyone else here and the employees are too busy bs'ing among themselves to care about anyone ordering. Lame. Really lame. Order #: 667930 read more

This location is so slow. It seems like they take one car at a time. The car in front of us ordered & pulled around. They asked us to wait at the speaker. After a long wait they took our order, when we pulled around the other car was gone. Ridiculous! Too many good burger places around to waste your time waiting in line here. read more

I had an amazing experience at this steak and shake. Came in with a large party and were served in record time.

Went after a concert in hopes to get a quick bite. Literally didn't even get sat in 10 minutes of waiting. Saw other people sat and didn't even have drinks or anything. Decided to just walk out and go home. read more

I'm not sure why I keep coming back here every four or five months. I guess I keep hoping it gets better. The service here is horribly slow. The service leaves much to be desired. I don't understand how management hasn't corrected this issue yet. The wait time to be seated is slow and as we sit here now, it's been 45 minutes since we ordered food and are still waiting... this place needs help badly. Fresh management and fresh wait staff would be a good start. read more

This was single handedly the worst EXCUSE of dining experience. Our was waitress was beyond rude and had no manors/politeness in her actions. I did not receive a refill in the whole hour I was present at this location. Our food took 40 minutes to be served, while having a relatively empty dining room. Payment took too long so we had to leave money on the table and leave. 0/10 would not recommend this location to even a stray hobo looking for a free meal. read more

My wife and I have liked Steak 'n Shake. We like their hamburgers and shakes. The problem is went there for lunch today. We were seated and we waited and waited for someone to take our order, no one came. Other people came after us and they were served, we were not. We were invisible until we got up to leave. Then they noticed us. We will go back, in a little while. We hope to be served. read more

Worst food ever.I got cold food and a shake that had chucks of banana in it .I have picture I wish I could put on here .They never answer their phone so dont know who to turn too so here I am read more

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Me and some of the family ate here when we were coming back from the Cincinnati Zoo, and my giant steakburger and fries were the da bomb! also got a thicc af strawberry milkshake, it was also dope af. read more

This place had amazing food but the service was something else. All the people are nice but everything is very slow. The floors are very sticky and have trash scattered everywhere. We ordered 3 milkshakes and it is taking about 30 minutes for them to be made. read more