The service was not very good at all. We tried to order a milkshake, and the waitress told us it would be an hour and a half before we got our shake because they only had one person to make shakes. We saw AT LEAST 35 people leave because no one even acknowledged that they were waiting in line. And there were nine tables empty. Some of the waitresses were saying "we aren't going to serve anyone else" an hour after people stayed in line. Then the manager came out and said "yes we are." We left without getting our food after waiting 45 minutes. I will not be back to this restaurant and Steak and Shake is one of my favorites. read more

First time eating here last night. Awesome! Our waitress was very nice and prompt, the food was great and the price was amazing! Definitely will eat here again! read more

Worst service ever! One of the managers seated us and literally threw the menus on the table. When we thanked her she just responded "Yeah" and walked off. Waitress messed our order up and the fries were cold and stale. When we brought it to her attention she said "I'm not the cook so I don't know what to tell you." She never came to fill our drinks or check on our meals. We'll never come back! read more

Not too bad. The food tasted good and got it in a fair amount of time. Wait staff wasn't the friendliest but they did get our food to us pretty timely. The restrooms and some of the restaurant looked like it needed to be cleaned. The shakes were excellent though. read more

The food is great for the price. I always love the vibe in this restaurant. BUT.... the service is terrible. I wait 30 mins to get my food in the first place. A family next to us never got their shakes after being told multiple times "they were on the way" but after 40 mins the family paid and left. WITHOUT the shakes. Over all this unsatisfactory restaurant is over crowded and not worth it read more

What to say, really? It's burgers and shakes. And those things are awesome. Also, all you can eat pancakes. Turns out that is more of a challenge than a menu selection. Good service and good prices. A great place for a quick bite. read more

The food was good like most Steak 'n Shake's, but the service was horrible. Another group sitting next to us got fed up as well. The servers and waiters/waitresses just stood there chatting and waiting for orders instead of tending to tables. Ridiculous read more

Terrible customer service. We waited at the drive thru window for 15 min for a burger and 2 fries. Not once did any employee speak to me or let me know the cause for the delay. Once we got the food the fries were cold and uneatable. read more

Food was good, even though I watched the cook flip a meat patty into the grease gutter dig it out and continue to cook it. When I came in the door a long line had formed. I really don't understand why. When I looked into the room enough tables were cleared to seat them all. It took 20 minutes to be seated another 10 to get an ice tea. 30 minutes from order to food. Over 20 minutes to get dishes cleared after guest left. Staff seems to be trying, but something is really wrong here. read more

Excellent Steak-n-Shake!! We were welcomed almost immediately and seated as quickly as space became available. As frequent visitors to Steak-n-Shakes in other states, we were amazed at the efficiency and friendly rapport every worker demonstrated at this Missouri location. Complete opposite of the Southaven Mississippi location which obviously does not know how to run a restaurant! This Missouri Steak-n-Shake is absolutely wonderful!! Food was delicious and delivered promptly. Will continue to come back!!! read more

Ok I'm from New Jersey and on the way here to Branson, I saw many Steak 'n Shakes. So I thought "wow this place has got to be great considering how many there are." So I finally got myself to go to one. When I walked in it looked amazing. Kinda like a cute restaurant but for anyone. Now we were quick to be seated. (There were 4 of us). When we sat down, we were all kinda just left there at the table with our menus. I'm not saying that's a bad thing but we were longer than average timing. Eventually the waiter came over and she was extremely nice. I ordered a milkshake nothing crazy just chocolate everyone else got sweet tea, soda, and a water. After about 6 or 7 minutes of waiting the drinks came. Well kinda. We got 3 waters for some reason. My mom never got her sweet tea but idk why cause the waiter said something about forgetting it but my mom said she can just go with the water. My friend got her soda and my sister got her water. Now for me, I'm gonna make it short. I waited about 15 minutes for a milkshake. Really? Then, we finally spoke up about it after seeing someone getting their food before we did. (We ordered already after we got the first drinks) the waiter said that my milkshake was sitting in the window and she had to get it. ??. Right after I got my drink the food came. The milkshake was good nothing beyond that. And the fries were good to but they kinda tasted like fish a little. It's just not somewhere I'd go to again in my opinion. read more

Coming from St. Louis, we knew we could always fall back on a favorite to fill our bellies after a long day at Silver Dollar City. We walked in and waited what seemed like forever to even be seated. After being seated, they had to pull a table over to make room for 5 and they pulled over a dirty table. I brushed it off because I was starving and I had kids that were eager to eat there. My daughter and I were really excited for vegetable soup beings we ate crappy all day. The guy came and took our drink order first. No name. No introduction. "What do you want to drink?" Then disappeared for like 10 minutes. Finally takes our order. My daughter and I both order a bowl of soup. Almost 30 minutes later, he had not checked on us. Everyone ran out of drinks. The kids had no crayons to color with (I went to locate them in my own). Finally, our food arrived. As he handed out the food, he says, "we are out of soup, what else do you want?" At this point I'm livid. My daughter and I order chicken strips, while we eat fries from everyone else. After 10 minutes, everyone is done eating and we still have no chicken strips. I picked up the family and went to the register where I explained everything to the manager. He looked at me like I had two heads?!?! All he said was "I'm sorry." Didn't offer an excuse. Didn't offer the meal free. Didn't offer a discount. NOTHING. I paid my bill and left very unhappy. read more

Good fast food. Well priced and fast service. The food is WWWAAAYYY better quality then McDonalds. I am personally going on a diet but I would totally cheat here (-: read more

I went to Steak n Shake on Monday, June 6 with my son and his friend. While we were waiting in line, we heard one employee tell another, "You have to watch black people". We were at least 20 feet away. The people behind us heard him as I am sure most of the seated patrons heard as well. The employee looked over his shoulder and immediately saw my son and me (those that need to be watched) and our white friend. He quickly walked to the back of the restaurant. I went to the counter and asked for the manager. The employee said, "That was him". Knowing I was upset about the incident. When the manager, Aaron Mitchell, returned to the front of the store I told him, he should be ashamed of himself. How dare he generalize about all black people. He offered to pay for our lunch. I refused and we left as did the patrons waiting in line behind us. Steak and Shake has lost a good customer. I cannot patronize an establishment that would allow its managers to remain employed after such a mean spirited comment read more

This was the worst experience I have ever had at thus restaurant and I plan to report to corporate to get management changed. We waited 20 minutes to be seated with out any acknowledgement from any one even though the manager was standing right by flipping burgers. When we did get a table it was 10 minutes before we got a waitress to it. She brought my salad right out with the wrong dressing then she proceeded to do other things and had to be reminded that we did not have any drinks yet and she had not brought my dressing. Some one else brought our food out and we were missing an item (they ran and got it) everyone at the table had way different amounts of fries on there plate. My daughter ordered the kids macaroni and cheese and there was hardly anything in the bowl. Only brought it to the managers attention he threw a fit and had one of the other managers come over and tell us that they everything comes pre-portioned and that was the exact portion that we were entitled to and that if we wanted another one but the other manager would have to pay for it but he wasn't going to just give us one. We did not care about paying for another one we were happy to do that we just wanted to bring it to their attention that the portion sizes are not consistent. I have been to steak and shake before my daughter has ordered the same thing and there was a lot more macaroni and cheese in the bowl. If the supplier sending them the improper portion pouches that is not our concern. I asked both members of the management team to look up the balls see the difference in the amount of macaroni and cheese that were in each bowl and they refused telling me that I was incorrect and that I was trying to get something for nothing. Our waitress never came back to our table to refill our drinks until the very end and of course we were already preparing to leave. They had her split between tables all over, but I observed her doing more non-waitress activities than waitressing. When I asked the manager for his name so that I could report the problems that we had had with the restaurant he yelled at me and told me that I shouldn't have gotten a free macaroni and cheese. We did not get a free macaroni and cheese in fact we gave the money to the other manager so that she can pay for it since she told us that she was paying for out of her own pocket. Our bill was not correct we ordered a child soda and were charged for an adult. I asked for a salad instead of french fries and then I would pay the up charge and I was charged for the salad and french fries. There weren't even a whole lot of people in the place as compared to other times that we have been there in the height of the season. I have never been treated so poorly by management in a restaurant in my entire life bar none! The food was sub par. The salad was brown( that's typical of steak n shake being that they are a burger place). The guacamole on my hamburger was past its prime and the burgers were not of their usual quality although all in all it was the same taste as usual. I will be contacting corporate about this and not returning to this restaurant until the management is changed. read more