Just as I remember! Awesome burger! Beautifully made! Great milkshakes! The fries are amazing. Fried in beef tallow! Not the bitter tasting vegetable oils! Quick to process our order. read more

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The smell of the burger was off putting. The burger had very hard over cooked edges that made it uncomfortable to eat and bite into. The crinkle cut fries had no salt or flavor but the texture was nicer than expected. Whatever that beef tallow grease literally leaves a bad taste in your mouth for hours. Literally, imagine eating a jar of unsalted butter and trying to wash it down with a sprite. Yuck read more

It's probably been 5 years since I've been to a Steak 'n Shake location. I remember when it was dine-in service instead of just self-serve kiosk. My visit has some positives and negative vibes - the whole reason I'm reviewing this. The self-service kiosk was easy to figure out. You can easily navigate the screen to customized your order. Once you at the final screen to pay and get the receipt now it's a waiting game. It took 35-45 minutes to complete two separate orders. I remember the dine-in experience and yes you needed to wait the same time but it was set up that way plus you had dine in service. But getting take-out or going through the drive-thru shouldn't be the same wait times. Once I received the order I went home and discovered that they didn't give me the large onion rings. And their beef-tallow tater tots were like mushy torn off hash browns. I did call the store and they said to come back to resolve the missing onion rings. A few days later, I went inside to speak to the manager. Explain what happened and shown her the picture of the tater tots. She apologized and wanted to make it right. I ask can I get a replacement of the tots to fries. There wasn't an issue with that request. Gave me the fries, onion rings that I didn't receive, and some fresh tots to compensate this experience. I ordered some burgers to go and here is my conclusion: Positives: Burgers & shakes are excellent. Customer service is excellent. Supervisors to all the staff. Things do happen. Negatives: 35-45 wait times due to people dining in or going through the drive-thru. Any sides aren't worth it. I feel like they made them first and set it sit out before making the burgers and than the shakes. Giving this 3 stars. It was going to be 1 stars. And it doesn't deserve 5 stars. It all depends on the experience. read more

steak 'n Shake has been around for several decades and is a Youngstown staple. My mother and I grabbed dinner at steak 'n Shake and I was not disappointed. They're tiny crispy french fries are one of my favorites but today I opted into ordering the melt ad grilled and crispy onions. The service was almost instantaneous and we really enjoyed the diner atmosphere. my mother ordered a chili cheese fries which is not photographed here but would highly recommend. read more

Steak ’n Shake - Melt - Burgers Near Me - Boardman, Ohio

This experience corrected my opinion of Steak 'n Shake. The staff was friendly and welcoming. They were also very accommodating to the limitations of the ordering kiosk. They were attentive. Food was correct and fresh. Fries could have been hotter (I like them molten hot fresh out of the fryer, personally.) but we're still delicious. The fries taste so much better and have a better texture in tallow. The restaurant was clean and tidy and the staff was visibly keeping it this way. Obviously the management is actively holding these standards. We will be back. read more

Wouldn't let big group stay and eat. It was almost closing time and they wouldn't let us stay.

We visited here on a day trip in from Weirton, WV. Our S&S closed years ago in the Pittsburgh area and our kids had never gotten to try it, so we stopped in for lunch this day. Food is delicious, fresh and hot. The decor was typical Steak and Shake, not a lot of people there so it was kind of quiet for my little family to have lunch. There are no actual people taking orders or collecting money, it's all done by kiosk. This is fine because it seems that's where the world is going these days, but we were prompted to provide a tip at the end of placing our electronic order. I don't really understand this because at this point we hadn't even seen a living breathing human in the restaurant. I mean, we aren't tipping a machine, and we haven't even had ANY service yet, so I'm not sure why it asks for a tip right out the gate? The drink station was interesting...We were given a slip with a QR code with our receipt, in order to fill a drink at the fountains you have to scan your QR code. (Glad there was a human to actually explain this process...oh wait!) The drink fountains literally lock down as soon as you stop pouring and you have to scan to use it again. Which again, I don't understand what the purpose of this is, because the cups are right there, free to grab by anyone. If someone wanted to "steal a drink" they could easily pay for one drink and fill 50 cups by just scanning the QR code over and over. It just seemed a bit overkill, especially as a mom trying to fill my drink, as well as drinks for my two young children. Having to juggle cups and barcodes and kids is not my kind of fun. The tables were not really wiped off, and most of them were greasy or had crumbs on the top. I'd like to say the staff was friendly, but the only people we saw there was the person who sat our food on the small area by the drink station and shouted our name before running back into the kitchen. I guess we really didn't see him/her, just heard them shout out name. Oh, and there was a guy who handed my kids a paper hat after we had placed our order at the kiosk. We didn't see him again after that and we don't really know where he even came from, just appeared there, then was gone that quick. Maybe he was who we were supposed to be tipping?? I'm giving three stars because the food is good, certainly not for the lack of human service or cleanliness...or for the price for that matter, $64 for two adults and two children to have a meal with a drink each. Yikes. read more

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I applied for a job with them and was called and had an over the phone interview. The guy doing the interview had no personality at all the interview was going decent right before the interview was abruptly ended he said "we require professionalism in appearance which means natural color hair and absolutely no piercings or tattoos do you check these boxes" I said I have natural hair but I also have piercings and tattoos he says "this interview is over we will be going in another direction good day" and hung up on me. I honestly feel like I was discriminated without being met in person. It needs to be looked into. My piercings and tattoos have nothing to do with my work ethic and shouldn't hinder me receiving employment. read more

Horrible service! Kiera was rude from the moment we pulled up to the window. Then to top it off, she hands me my milkshake and the lid wasn't on properly so it spilled all over my car. She just stared at me from the drive thru window annoyed while I attempted to clean up the mess. I will absolutely never come to this location again. read more

I will not be returning to this restaurant again. Steak and shake used to be a fun place to go to get some bangin milkshakes and a burger, not any longer. We went here one day and mind you there was ONE other table in the whole restaurant that had people, so they were not busy. First off, they no longer have any servers. You had to order through a computer when you walk in which is fine but just all feels rushed. The computer asked to leave a tip.. I'm sorry, for who? I'm the one placing my order, carrying it around, refilling drinks and cleaning it up. I didn't order a drink because we got milkshakes but I asked for a cup so I can have some water, and I was given a cup that would look small in a toddlers hand. So I'd have to refill it over and over again. Would liked to have had lemons but didn't want to bother the people behind the counter because they didn't seem to care. As far as the food, complete disappointment. We get to our seats and realized my fiancés milkshake was incorrect. I ordered cheese fries and trust me, I love cheese as much as the next. But these fries were drenched with cheese. So to have their thin fries swimming in cheese was very unappetizing. The biggest fail was the burger. I got a burger that on the menu screen included a creamy, garlic butter sauce on the burger. Know where my not so creamy sauce was? On the top bun. The outside of it. The outside of my top bun was drenched in a liquid butter-garlic sauce. I have never in my life seen the outside of a bun coated with a sauce. Every time I picked up the burger my fingers were covered with butter and the spices they used. It was beyond irritating. $30 for a lunch we didn't enjoy. At all. We will not be returning. Used to be great, not worth anything anymore. read more

I used to work here. Staff was mean and the work environment was stressful. They fired me because I changed my schedule a lot to accommodate my pregnancy. I wouldnt recommend applying here. Absolutely TERRIBLE General Manager. read more

They have done away with table service. You order through a kiosk and they call your name. When you complete your order your asked for a tip . If I have to order it,go get it and bus my table I'm not tipping. read more

I think I recently had one of the worst dining experiences of my life at this establishment. Honestly, I won't even call this place a restaurant, because it just does not fit the bill. We arrived at Steak-N-Shake at around 11 p.m. on the 4th of July. The place was relatively empty when we got there, maybe three or four other tables were seated. I was baffled by the menu. EVERYTHING IS $3.99. The meals, the milkshakes, the whole shabang. I thought I had died and gone to fatty fast-food heaven. Be careful what you wish for...So while I was debating between a heart attack via milkshake or bacon cheese fries, I began to notice that we had been sitting there for a while...maybe 10+ minutes and the waitress had not come over once. After about 15 minutes, she finally pops over and says something to the nature of "I'll be right with you"...only she's not right with us. It takes her at least another 10-15 minutes to come over and take our order, at which point she is completely frazzled, explaining that she's new (the week prior had been her first). Understandable. Whatevs. I just want my milkshake. So we wait, and wait...and Rusty grows some grey hairs, I finish filing my taxes for next year...and we still don't have our drinks! Rus' sister then approaches the "manager" who states that he'll be right over with our drinks. He apologizes and explains that the restaurant had been empty all day and they weren't quite ready for this "rush". Okay, whatever. I just want my milkshake. Ten more minutes go by, still nothing. At this point, Rus' unc and sis are looking about the restaurant noticing that a party that arrived after us has already received their food and drinks...Not good. But really, who cares, as long as I get my milkshake! She finally brings it out (hopefully she didn't spit in it, please God). We all get our food and drinks...Except for Rus' uncle who is still waiting on cheese fries. He gets them. They look disgusting. Everything looks pretty gross. I'm thankful (for once) that I didn't order any food...I just wanted a milkshake people! Rus' fam is still pissed about the long wait. They ask to speak with the manager. Waitress explains that the manager is too busy. Also explains that our meal is comped and we can just leave....That didn't go over very well. They keep demanding for the manager. She then breaks out crying, bawling...during her second week at probably what is her first job. I'm trying to calm the girl down, meanwhile the manager still won't come out. I then get out of there. I can't handle these kind of situations, crying and yelling and horrible managers, so I go outside. However, I think Rus' fam proceed to find the manager and tell his a$$ off. At the end of the day, our meal was comped and I got my freakin' milkshake dammmit. Geez. I guess for $3.99, that $hit was too good to be true. read more

Steak ’n Shake - Pepper Sauce - Burgers Near Me - Boardman, Ohio

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At the Boardman, Ohio location the burger and fries weren't hot, and the double-burger was barely the size of a single anywhere else. I've only been here two times before, but both times they had great burgers and shakes, and were crowded. There was hardly anyone there this time and after my order was served, I see why. Never again. read more

The staff were disrespectful during simple interactions at this location. I did my best to maintain politeness while the staff members displayed no courtesy. read more

As far as fast food goes, it's really quality tasting food, good portions & great cost! We chose the drive-thru route so no reviews of the inside or the service. read more

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There was a guy a worker that came over from the grill to my table and was yelling I'm mark and I don't like to be be marked... and was not being nice and was not being a good worker. And then said he won't kick us out but then asked if he was making stuff up and left... I think he may be on the more crazier side. read more

Check for every item you order if ordering online or Drive-Thru. I've online ordered from here multiple times and can't tell you how many times items are missing or messed up. Charged for and missing Chicken Fingers, Burger has EVERYTHING on it and I asked only lettuce and cheese. The receipt shows that it was entered correctly but I guess no one looked at the ticket closely. Wasn't upset until the 3rd time something like this has happened. read more

This place is hit or miss. Tonight a miss. Husbands order was complete; mine was missing the fries and the sandwich was on white rather than rye as advertised. I didn't care for the switch so threw it away. The shake was very good. read more

This used to be a busy place to go for lunch on a weekend day, no longer, and you can tell from the reviews. No servers, no hostess to seat you, a kiosk to order and get your own food, and then they ask for a tip on top of that. We had a problem with the kiosk order, and the 1 employee was rude to say the least. No wonder there was 2 cars in the lot at 12:00. Will not go to this restaurant again. Hope your satisfied with your new automated system.... read more

I will NEVER spend my money at this restaurant again. Sadly Steak 'n Shake has always been a favorite of mine and my children. This past Saturday I ordered food for delivery and it never came. When I called the store, I was talked to like I was stupid and was told there isn't a driver to deliver my food. This was after my God has been sitting on their counter for an hour. They refused to refund my money and refused to let me speak to a manager. Every time I called they hung up on me. I t has been two days, I called this morning to hopefully have this situation taken care of by the GM. The phone was answered by the same gentleman, who promptly hung up on me when I asked to speak to the manager. NEVER EVER EVER will I spend money at this location. Steak 'n Shake in BOARDMAN OHIO is horribly run and treat customers like they are worthless and stupid. This place needs an entire new crew! read more

Milkshakes are $5, the hours sucks now. It was so nice going here late at night. They also don't serve breakfast anymore. Very disappointing because I like egg on my burger which they do not seem to offer. Honestly the switch to computer based ordering went really well. Sped up the service so much. Frankly I was very impressed with the speed and you have more options like adding tomato, etc which we didnt seem to have before. read more

Food was ok, nothing great. For a change it was good. We don't have them in ny so it was good. If I pass by one again I would stop read more

absolutely terrible service i came in a group of about 8 guys and and everybody got their food excerpt me it took 45 minutes for me to get my damn food, there was workers walking out before they even closed leaving 1 cook for the entire restaurant this is unbearable read more

only giving 1 star because I cant give zero. zero manager leadership at this location. walked into the location and it was a zoo. i do love the new ordering menus that is great. no one told me where to get the food or drinks. I accidentally dropped a drink and spilled a soda so I go to the worker upfront and he tells me "ya so? what do you want me to do about it?" then I said "well it was an accident and i don't work here so I'm just telling you" no one came to clean up the mess then entire 45 minutes we were at the location. avoid this location like the plague read more

What happened to the burgers there tiny you have to get a double just to have a single won't be returning use to be favorite place to go it's a shame read more

Kiosks are EXTREMELY slow to order on, not set up well. Our order number was 120. It was a big order so understandably 121 and 122 were finished first. Our food came out but they never called the order so it would have just set there if I weren't paying attention. Additionally, our milkshakes did not come out with the food, and we were told the would be ready soon. I watched no fewer than 20 milkshakes be given out coming from orders even in the 130s. My entire family finished their food with no milkshakes. Towards the end of the meal I asked where the milkshakes were, the lady said they were being made. After we finished and the milkshakes were still not EVEN Started, I asked for a refund and the person behind the counter refused. It took going full blown asshole to get anybody to make the milkshakes for us, which we didn't even want anymore because we were all done eating. Also, there was a doordasher who stood and waited over half an hour waiting on a late pickup order. As a doordasher I know how much this completely screws the dasher over because of a restaurants lack of professionalism. This used to be the absolutely best place to go for a bite when in boardman... that is absolutely not the case anymore. Also, the steak burger and fry seasoning is no longer available without paying for your own can. Before leaving, I watched another customer walk oh the door and yell "f*** this place", and I completely agree... F*** THIS PLACE!!!!!! read more

Family friendly and very affordable. I'm not a big burger fan but tried the garlic burger as suggested by my niece and was not disappointed. It was amazing! Milkshakes are delicious also. Place was clean and staff friendly see for yourself:) read more

Steak ’n Shake - Burgers Near Me - Boardman, Ohio

You get what you pay for. Decent food for the price. Good for late nights. The service would probably be better during the day, the night staff were a little stuffy but how else would you be at 1:30 read more

This was my first time having steak 'n shake, since i'm from the west coast) and i was overwhelmed with how great it was! I originally ordered through the postmates app and had an estimated time of about 30 min. Long story short our postmates driver took longer than expected and blamed it on the merchant. I called this location and they said they had our food ready to go and it's been sitting waiting for pickup. We cancelled our order through postmates and immediately went to pick it up. When I got there I spoke with Thomas, and he was more than willing to allow us to pay there and even offered to make us some fresh fries and onion rings! After I payed he not only gave us fresh sides but remade a milkshake with no charge because our original one was sitting there for who knows how long. The food was good but the customer service is what made this experience so great! read more

Ok. Really, I thought how bad can it be especially since we were all hungry. Well, for the money I would have waited at a nice place. Why does all the food look better on TV or on the menu? And when you get the order you're like "Did I order this?" Not even a really hungry hungry day spot for me. read more

Food is always good. I tried online ordering for the first time. A few items were not as I ordered them, but after calling, the staff was very accommodating and friendly. Mistakes happen. The important thing was how they handled it which in my opinion was very well! read more

All of the midnight employees were absolutely HORRIBLE besides the nice young guy at the desk. Waitress literally told me that she didn't feel like taking me but she'd "suck it up and do it anyway"! She had tried to kick the table out next to me because she didn't "feel like cleaning tables after" so they left & then she complained multiple times about people being at steak and shake and having to deal with it! YOU ARE A WAITRESS! WHAT THE FUCK DO YOU THINK IS YOUR JOB??? My friend forgot his phone on the table and a woman had brought it to him with such an attitude, and complained about it. WORST SERVICE i've had in a long time. They're so lucky they have good milkshakes or I would NOT be back. read more

Service is insanely slow. Waitress said she would bring our youngest milk, but it just hasn't happened. Every time I come here the service gets worse. On the plus size I can wear a free paper hat. read more

Steak ’n Shake - No me gusta - Burgers Near Me - Boardman, Ohio

This visit I had today at about 6:56 was unexpectedly horrible I've been coming to this restaurant since my children were children my oldest is 33 all the way through the pandemic so a very very long time mad my order and sat down s as and sat and sat And sat so 35 minutes goes by and i I've had enough so I asked for my money back I can see the manager in the back say I don't have time for that and brought my order that has been sitting there for a while COLD SO I SAY I CANT EAT THAT THEY SAY WE CAN MAKE IT AGAIN I SAY AND WAIT ANOTHER 35 MINUTEs . I guess I had no choice but to wait so 5 to 8 minutes later my food is ready but while we were trying to figure out what was going on not sure who she was is in the back yelling wow really like I did something wrong WOW WOW WOW REALLY LOUD LIKE I DID SOMETHING so where eating another couple comes in orders and before they find a seat and sits down there order is ready unbelievable SO TO THE HOG HEAD SILVER BACK MISS PIGGY MANAGER THANKS FOR RUINING MY LIFE LONG TRADITION WE WILL NOT BE RETURNING AND TO THE OWNER OF THE STORE CHECK ON YOUR PEOPLE SECRET SHOPPER OR SOMETHING PLEASE read more

Yes; it is a chain, but this is the place to come if you like any or all of the following: (1) thin hamburgers, where you really should order the double - like being at In-n-Out, as opposed to the thicker burgers at Five Guys (2) milkshakes - there is a tremendously large number of shakes to choose from (3) very thin fries - maybe a bit too thin, but the burgers make up for them (4) chili - with beans, but still spicey and quite good (5) hot dogs - although I have never had one because the burgers are too good The service was a bit slow, just as others have said, but nothing to get up and leave about read more

Last evening my wife and I and my two granddaughters attempted to eat dinner, this by far is one of the worst experiences I've had in a long time we waited over 45 minutes for our meal and when it was served my hamburger was cold and the chicken. The restaurant was busy and I felt sorry for the server he kept on coming over and apologizing. The Manager if that's what you want to call him was running around completely out of control.The manager giving priority to the drive-through and not people inside. I will never be back and I will be telling my friends not to go either very poor management! read more

Cheese was suppose to be on fries,had to ask for cheese she then takes check to see if cheese was ordered and of course it was.So she brings little cups of cheese out.Them when food comes everyone gets their meal except me.Just a dish of fries.Chicken finally comes Them we order a milkshake and a sundae,it took 25 minutes.Then when they do bring it out it's in a to go cup,which is smaller than the glass one they use.So we tell lady at cash register and she gave a real bad attitude,plus there was a family there that the manager had to fill out an incident report because there was something putrid about the applesauce.What a dump!Had to put a star to rate,lol read more

I took my grandson to Steak "n Shake this past Saturday at his request. The place was busy as usual, the manager was a little short tempered, the help running around at a frenetic pace. i could put up with all that, but the behavior of the waitress, especially towards my grandson, was unforgivable. She treated him as if he was under police interrogation--snapping at him because didn't respond quickly enough to her questions. Who needs that type of experience in a restaurant,,,we will not be going there in the future read more

Just stopped for lunch. Was going to get the new Prime burger, but they aren't allowed t serve it well done. It has to be pink in the center. Can someone say salmonella? What kind of a company won't serve the burger the way the customer wants? read more