We had a one night stay over in Norfolk to attend the Teddy Swims concert. As a Hilton Honors…read moremember, we chose this hotel based on the location. We booked the executive floor since it offered all day access to the lounge. The lounge offers all day coffee and beverages. They also host a happy hour where you can purchase drinks. Snacks and breakfast are also provided. The lounge has nice floor to ceiling windows with views of the harbor. Our room was very nice with a couple of comfy chairs. Our floor to ceiling windows also gave us a harbor view. The hotel has a couple of bars and restaurants. We didn't get a chance to eat at the restaurants but we did imbibe at a couple of bars. Service at these bars were great. The staff was attentive. It's a super nice hotel with some highly rated residents and bars. We would definitely stay here again.

We stayed here for two weeks. What a nice hotel. Front desk personnel are nice. Restaurant…read moreworkers are nice. Service personnel are nice. We enjoyed the pool. We enjoyed the Empyrean lounge. We enjoyed every restaurant. Parking was convenient and only $18.00 a day. All the restaurants had great food and good Happy Hour specials. The river view we had was nice. The location is convenient as well. There are also some great restaurants and bars nearby. We attended a concert at NORVA and that was about a three minute walk. I would love to stay a couple more weeks but I couldn't get the govt per diem rate anymore. Some additional pros: Clean hotel, not stingy with waters, $15.00 daily credit (30 for a couple), lite breakfast in lounge, amenities for Empyrean rooms, happy hour specials in lounge, lite dinner in lounge, free pool table at Grain, awesome bartenders who give good recommendations. Front desk personnel are helpful! Some cons: hit or miss service in lounge, drinks can be expensive, no microwave in lounge, no microwave in rooms, cold food in lounge.

This would be five stars but the valet experience wasn't the best. Besides that, this hotel is…read morebeautiful and comfortable. The location is ideal for anyone wanting to be downtown but in an upscale way. The service was warm and I have no complaints other than the valet parking.

Do NOT stay at the Glass Light Hotel. As experienced travelers, we have never been treated with…read moresuch disrespect. After a 9-hour train ride, we arrived for an almost $2,000 stay (fully paid and confirmed), only to be met with cold indifference and zero effort to accommodate us. We were left sitting and waiting with no consideration, treated worse than at a roadside motel. It was abundantly clear that the staff are ill-equipped to handle or respect multicultural and multilingual professionals. The complete lack of empathy, professional care, and discriminatory tone forced me to cancel my reservation on the spot. Save your money and stay somewhere that actually values basic human respect and hospitality- all English Speaking Caucasians welcome

Stay here was good. Check in went smoothly. Parking is on Main Street and is not free…read more Nevertheless, there's a lot of space here so it was not a problem finding a spot. The connection/bridge to the hotel is on level 3. The room was clean. Bed, sheets, pillows were all comfortable. They have a fitness center and a pool. Breakfast is not complimentary but there are options here. Some elevators did smell like urine; other than this, we enjoyed our stay here.

I've had a lot of memories at this property, my mom got married here, and I went to prom here, so…read moreit definitely holds a special place for me. The location is truly incredible, right in downtown Norfolk with easy access to the waterfront and so much within walking distance. That said, I was a bit disappointed with the vibe on my last visit this past weekend. I was expecting more of a true refresh or "facelift," but it still feels like the property needs additional updates to fully match its potential and prime location. During my stay, there were also noticeable maintenance issues, including an escalator that wasn't working, peeling wallpaper, chipped paint, doors not locking, sheets with makeup stains, and areas that felt generally dated. As for parking I suggest using the paid lots, though they do offer valet. Overall, it's still a solid hotel in an unbeatable location, staff was friendly, check in was a breeze. I would stay again for the convenience and nostalgia alone, but I'd really love to see a more thoughtful, comprehensive remodel to truly bring it up to its full potential.

Recently stayed at the Residence Inn by Marriott Norfolk Downtown. The spacious suite offered a…read moretwo-bedroom, two-bath layout, a full-size refrigerator, stovetop, and separate living area at a good price (compared to comparable hotels in the area) that was especially convenient for our 5-day, 4-night stay. The room was clean, nicely appointed, offered great storage, and included a decent (although limited) complimentary breakfast (a nice perk). Self-parking was conveniently located directly across the street and was reasonably priced at a fixed daily rate with unlimited in-and-out privileges. Staff members were friendly, professional, and accommodating. Overall, our stay was good. The only area for improvement would be requiring key card access for elevators to hotel room floors as an extra measure to enhance guest safety. I would recommend it to visitors to the Norfolk area.

I recently stayed at the Residence Inn Norfolk Downtown and unfortunately my experience did not…read morematch the expectations I have for a Marriott property -- especially for the price I paid. At around $300 per night, I expected a much higher level of quality and comfort. When we first entered the room, there was a very strong and unpleasant odor. Maintenance had to come and spray Lysol and ZEP to try to eliminate the smell. We ended up opening the windows and the door to air the room out, which eventually helped, but that is not something guests should have to do upon arrival. There were also several maintenance and cleanliness issues in the room. The closet door would not slide properly, the carpet had visible stains, and the bed sheets had a noticeable stain and were wrinkled. The comforters also appeared worn and not very clean, and the sofa looked old and stained as well. While the kitchen area appeared to be cleaned, the rest of the room definitely needed more attention. Another inconvenience was that only one elevator was working. A gentleman who stays there often mentioned that the second elevator had reportedly been out of service for about two months. The breakfast was mediocre at best -- nothing particularly impressive. On a positive note, the staff was friendly and the lobby and hallways were nice and clean, which made the condition of the rooms even more disappointing. Overall, I expected much more from a Marriott property at this price point. The hotel has potential, but the guest rooms need significantly more attention to cleanliness, maintenance, and upkeep.

Stayed here for two nights. The staff was amazing. They are Valet only but the attendants were…read morereally great and prompt when bringing out your car. The front desk was understaffed but the lady working was handling everything like superwoman. The night we checked in, it was 15 mins before the bistro closed at so I brought the luggage to the room and came back down right at 10:00 and they had already turned off their machines. The lady saw my pregnant belly and made me something anyway! In the morning we were given free breakfast vouchers which allows for a free entree and Starbucks drink at the Bistro. The room itself was clean and pretty standard for Marriott. I love pumping up the AC in hotels and usually I noticed some hotels limit how low or high you can make the AC but not here! The room was freezing and it was amazing.

Number 1: The room smelled like a dirty litter box…read more Number 2: The body wash container in the shower was empty. Number 3: There were no spoons in the market pantry and the front desk clerk couldn't be bothered to restock them. Number 4: The water pitcher at the front desk had no cups and were not restocked in the evening or morning. Number 5: The valet staff were the only good thing about this place. Number 6: The bistro registers were down and the barista offered free coffee which was nice.

Great location, comfortable room, awesome shower, easy parking, great price. Best part of the…read moreexperience is the staff, they are kind, professional and welcoming. Be sure to find Lanie in the mini-mart, yes, they have an awesomely stocked mini-mart. Lanie makes people happy. :) Definitely recommend and will always make this place my go-to when in Hampton Roads.

No availability for military members PCSing nothing's worse than getting stranded on a base to find…read moreout there's no vacancy anywhere. I feel like they should focus more on having active duty, military rather than retired.

There is nothing negative to say about the Double Tree. The…read morerooms are nice and clean, the staff is friendly and they even have a restaurant inside the hotel. They are located close to the airport Ikea and to the outlet mall. Side note there a several great restaurants close to the hotel-Hansang if you like Korean, Aberdeen Barn if you are in the mood for a steak, IKEA for some shopping and meatballs, Pop's Diner for breakfast and lunch, Maymar's for Filipino food and several spots in the outlet mall.

Yelp is always so hard on hotels. I was stuck in the area due to flight issues and I decided to…read morestay here because it was close. I had no issues. In fact, my room was ready before check in time and it was clean and comfortable. It was quiet and I had a great night there.

I'm honestly surprised this location does not have more good reviews. I didn't stay here long only…read moreone night and I checked in pretty late but the time I spent here was pretty good. Our room was very clean and it looked how we would hope it would. Everything was stocked and ready to go. The breakfast was the usual IHG choices. My only complaint is there was no hot water available when I checked outside of breakfast hours and I couldn't find anywhere to fill up my water bottle. I used the work room and the Wi-Fi worked pretty good with my government laptop. I would stay here again.

Location! Location! Location! In town from CA for just one evening to attend a Carnival cruise…read morewith our east coast family. The hotel shares a parking lot with Walgreens which came in super handy because my husband came down with a terrible head cold, so we had to buy every decongestant and cough medicine known to mankind. We walked to Walmart across the street to buy our cases of soda and bottles of wine to carry on to the ship. I forgot my belt for the formal night and found one for $10 at a women's clothing store in the same area, but we could have walked to TJ Max too. There's a Chick Fil A and a Target across the street too. We were happy about the 24 hr coffee and hot water which we needed for Theraflu and Emergen-C. Room was super clean. Had a mini fridge and microwave. We didn't make it to breakfast only because we were zonked from our red-eye flight and the sleep disrupting cough. All of the staff were incredibly courteous and professional. The Lyft ride, for a midsize vehicle to fit all of our luggage, to the port was $13. I would definitely recommend.

The room was comfortable, free parking. But this is another case where Marriott does not take…read morehousekeeping serious. No housekeeping during my entire stay. They just blow it off when you tell them and offer to replace your towels. Also, no coffee or water or any other refreshments in the lobby or public space. These are common amenities that this hotel fails to provide. When you ask about coffee, they've obviously gotten this question hundreds of times because they say, then look down, not outside of breakfast hours. Marriott service continues to be inconsistent across the brand.

This review is based off of a single stay of one night. I will say that if they give you room 100…read morejust go sleep in your car. You will hear people going up and down the stairs all night long. It doesn't stop. Yes, we did check in late and it was a full hotel so we did not make a complaint. It would not have gained anything for anyone. Breakfast in the morning was the usual fare, and getting that for what was paid is a bonus.

Hotels near airports are usually convenient for business travelers and layover aircrews staying…read moreovernight. You might think that they are noisy with planes constantly flying overhead, but that is not the case. I usually look for them because they are usually reasonably priced with good amenities. Hampton Inn always has the features we like and this one in Norfolk is no exception. Upon check-in, we were given a room at the end of the hall on the 2nd floor. It turns out the hotel wasn't too full and we were upgraded to a large junior suite! Our very comfortable suite was easily 600-700 sq ft vs a regular 250-300 sq ft room and was long enough to have two windows facing the street. There is a wet bar area by the entrance with sink, refrigerator, coffee machine & microwave. Behind that was a large closet and a separate bathroom sink area outside of the shower/bathtub/toilet room. A king-size bed, 52" HDTV, desk and pull-out sleeper couch filled up the rest of the room. There are plenty of outlets & USB ports conveniently located on the desk and nightstands to charge all your phones, earpods, watches, ipads and laptops. The TV was even mounted on a swing-out mount so that you can see it properly from either the couch or in bed. The WiFi was adequate but you had to sometimes reenter your info to login. Breakfast served from 6am-10am everyday was adequate, though other Hamptons have better spreads. The one chafing tray with 3 compartments usually had scrambled eggs or omelet, sausage or bacon and home fried potatoes or biscuits and gravy. Get some toast or a bagel with fresh fruit, juice and you're all set for the day. The all-day coffee carafes are located in the lobby by the elevators though, not in the breakfast area. You can also enjoy a hot, fresh made Belgian Waffle from the DIY waffle irons, with a full size and a 4 mini iron. If you're on the run, the staff sets out quick grab-n-go breakfast sacks by the front door with bagel & spreads, fruit & yogurt. We didn't get to use the indoor pool, but we did use the gym once, even though it was small with only 3 machines. The gym opens at 6am though. For a long weekend stay, this was really nice and I would stay here again in the future.

Everything was bad we stayed in rm 319 on fourth of July went there me and my fiance the room had…read morea bad smell and dirty everything no wash clothes no hand towels not even paper towels two towels was all you got. Then the tub was dirty the couch looked like someone pet was living on it, not clean just dirty the bed sheets had spots on it like the sheets wasn't washed I forgot to get pictures of that but it was just nasty I'm glad we left earlier than usual cause we couldn't sleep