Recently stayed at the Residence Inn by Marriott Norfolk Downtown. The spacious suite offered a two-bedroom, two-bath layout, a full-size refrigerator, stovetop, and separate living area at a good price (compared to comparable hotels in the area) that was especially convenient for our 5-day, 4-night stay. The room was clean, nicely appointed, offered great storage, and included a decent (although limited) complimentary breakfast (a nice perk). Self-parking was conveniently located directly across the street and was reasonably priced at a fixed daily rate with unlimited in-and-out privileges. Staff members were friendly, professional, and accommodating. Overall, our stay was good. The only area for improvement would be requiring key card access for elevators to hotel room floors as an extra measure to enhance guest safety. I would recommend it to visitors to the Norfolk area. read more

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I recently stayed at the Residence Inn Norfolk Downtown and unfortunately my experience did not match the expectations I have for a Marriott property -- especially for the price I paid. At around $300 per night, I expected a much higher level of quality and comfort. When we first entered the room, there was a very strong and unpleasant odor. Maintenance had to come and spray Lysol and ZEP to try to eliminate the smell. We ended up opening the windows and the door to air the room out, which eventually helped, but that is not something guests should have to do upon arrival. There were also several maintenance and cleanliness issues in the room. The closet door would not slide properly, the carpet had visible stains, and the bed sheets had a noticeable stain and were wrinkled. The comforters also appeared worn and not very clean, and the sofa looked old and stained as well. While the kitchen area appeared to be cleaned, the rest of the room definitely needed more attention. Another inconvenience was that only one elevator was working. A gentleman who stays there often mentioned that the second elevator had reportedly been out of service for about two months. The breakfast was mediocre at best -- nothing particularly impressive. On a positive note, the staff was friendly and the lobby and hallways were nice and clean, which made the condition of the rooms even more disappointing. Overall, I expected much more from a Marriott property at this price point. The hotel has potential, but the guest rooms need significantly more attention to cleanliness, maintenance, and upkeep. read more

I have found something in common with the Marriot brand. When you run into issues you never get the typical how was your stay email to complete a survey. Well, there were issues on this stay. Before I go into those issues I want to thank the person at the front desk (1151PM on 17OCT25) who took time to listen and most of all took action and did not just give the standard "Oh I am going to check on it." I will get to her later. So let's break this down in bullet form of the issues. - Showed up at the hotel and not greeted as the Marriott tier guest. It might not seem much but it does come with some benefits when you reach a specific tier. Things like snacks, water, and maybe some extra points. -Air conditioner was out, and we let the front desk staff know. It was more than warm in the room. Early the next morning there was a knock at the door and it was a maintenance guy who said the HVAC was out. He was looking for a circuit breaker to get the HVAC running and this was not just a single room problem. It was not his job, but we mentioned to him that there was no microwave in the room. Yeah, the room (One Bedroom Suite, 1 Bedroom Suite, 1 King, Sofa bed) that was advertised to have a microwave in it. He said, "Bet, I am going to look for one and get one here for you." -We left a bit later from the unadvertised and unwanted sauna that was our room and told the front desk about our microwave issue and the fact that it was still very warm in the room. We also told a manager who happened to be on our floor about our issues, and she said she was going to call the maintenance guy..... Yeah the same guy who knocked before because I am sure he did not know. -Seeing how this was going we told the front desk also about the microwave and cooling problem. Hey, cast a wide net and maybe we might catch someone who will do something. -Came back from being out in town and what do you know. Still very warm and no microwave to heat up the food that we were hoping to have later on. -Once again, we were heading out for a comedy show and we disturbed the person working at the desk as he was watching his college football game to let him know that we had no microwave and the ac was not working. He said he was going to get us a microwave and that the room should start cooling down in about 30 minutes. Fool me once shame on you, fool me twice ..... well I guess that's the Marriott way. Came back from the comedy show and he was watching his football games as he was before we left. We asked if he got that microwave for us and he said yes, and we were good to go. Walking into the room the reality was different. Actions speak louder than words. No microwave and still just as hot. I then go downstairs and said hey can I use your microwave as a hint, and it did not register to this guy. He takes me to the back where they do the laundry, and I use the microwave that the hotel staff uses to heat our food up. WTF! So basically, we were lied to multiple times. -I specifically asked for a room on the second floor which I did get. I got it to make sure to get a good night's sleep. It is advertised that no pets are allowed on the second floor and at times you get a dog that is excited and keeps you up. "Pets not allowed on floors2/8/9." Nothing against dogs but yes there were pets on the second floor despite saying they were not allowed on this floor. Hope no one with allergies to animals were those floors. -Now to breakfast. I understand things get busy, but you can't snap at the guests. Well, you can snap at them but not very professional. The waffle batter dispenser went empty. A family came down and was about to use it and said that it was empty. The next thing I hear is, "I know I only got two hands." They had no idea that you knew because the dispenser was empty. Old news to the kitchen staff but not for the guests. Four people knew of this and issue with one being told twice to no action at all being initiated. Oh, excuse me, no action wanting to be initiated. In a way I am glad I had this experience here. This place was on our list where I work as an option to stay at for a few conferences next year. It was on our list. So, I will say that I do thank the female who checked us out for helping us out in the end. I especially thank her for the bottled water because once again the room was hot still. We were told we would be compensated 50K points which came out to being compensated 25K I found in an email a few days later. So, the front desk lady did take off a night but overall, a majority of this could have been handled so much earlier with a bit of motivation. Look at the reviews which I should have done. The most recent reviews have all been two stars and below showing no effort is being made to improve. So to my coworkers who were coming here for a meeting you can thank me for helping you dodge this place. read more

Keep in mind that the thermostats do not allow temperatures lower than 75, which is absurdly warm for me.

This hotel is in a sad state. Look at these pictures from the room: -runner under mattress was askew -broken frame for art in bathroom -peeling wallpaper -sliding door was off the track, other sliding door was cracked at the bottom. The track itself was filthy. -cushion for sofa bed too worn so it sinks in to where the sofa bed lays rendering it unusable for sitting. The lobby is pretty nice, but the elevator is slow. There are 2 elevators technically, but the second one is inoperable. Check-in took, I'm not exaggerating, just under 20 minutes because the front desk guy was having issues logging into the system. When I was finally able to get up to the room, guess what? The key cards weren't working so I had to go back down and wait in line behind two people. All told it took 30 minutes to get to my room from the time I arrived. The front desk staff was unsympathetic and unapologetic and didn't thank me for being an elite rewards member either. I also recommend being mindful of the parking situation. The city charges $13 for the garage overnight, but Marriott will charge you $18. You are basically paying extra to be able to get in and out privileges with this method, but don't validate if you don't plan on moving your car. They didn't inform me of this on site, I found out the next day after asking if validation would last if we stayed a couple hours past checkout, so I got charged $13 to leave anyway since it seems it wasn't true validation would last. I reached out to the hotel in the Marriott app to get my $18 back though-they got back to me quickly and that's when they informed me of why the price disparity and refunded the parking charge, so kudos to them for that at least. The only positives I have to say aside from that are that the room is good size, the AC works well, and there's a cool hardcore/punk record store across the street that opened a month ago. Other than that, I'd never stay in this hotel again. Why anyone would choose this over Hilton The Main or the Glass Light is beyond me. read more

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I couldn't imagine such negative reviews for a down town Residence Inn as being true. Well, the negative comments were spot on. We left shortly after check in to have a business dinner. Before we left, I'd set the room temp to its coolest setting (62). Upon return from a nice dinner, I found the room to still be very warm. I decided to place a call to the front desk, where I ended up waiting at least 30 mins for the "engineer" to arrive. A quick peak of the thermostat, he tells me "there's nothing I can do". I slept with no covers on, and sweated most of the night. Breakfast offers no options for meat. No bacon, no sausage, no bagels, no waffles. "Deedee", thanks for being there. You're very nice, but they're not setting you up for success. Only 1 elevator in service. This place falls wayyyyyy short of any expectations you might have of a down town Marriott. Corporate needs to take a close look! read more

My family and I spent a night at this hotel and I've never been more underwhelmed with a location. The front desk clerk was unprofessional and apathetic. We apparently interrupted her meal time as she was chewing the entire time we interacted with her. We arrived at 3:55 (five minutes before check in) and she refused to give us our room number until after 4pm. Kind of lame to make five people sit in the lobby to prove a point, but ok. The room was cleanish, but suited our needs for the one night we were staying. There were no sheets for the fold out couch so we had to retrieve them from the lobby ourselves because after the less than congenial woman finally answered the phone she told us no one would bring them up. Again, kind of annoying but not the worst thing to ever happen in a hotel. Around 7pm or so we began to hear sounds like someone was trying to get into our room. We looked out the peep hole and didn't see anyone, however, every few minutes or so we would hear the lock click and the handle rattle. As my teenage daughter had previously been down to the lobby on her own, we were concerned that someone had followed her up and was trying to get into the room. Especially as the person trying to get in was purposely standing out of the way of the peephole. After this happened several times, I tried calling down to the front desk to ask them to either check the camera or send someone up, but I was instantly put on hold and left there. Considering when she asked if she could put me on hold I stated "No actually" my safety concerns seem have come in second to what I can only assume was dinner number two. I ended up calling the room across the hall and asked the man who answered if he could see anyone through his peep hole. He checked and who ever had been outside of our room had already left. Needless to say, having three children in the room this situation left us unnerved, especially knowing that the hotel staff could not have cared less. The next morning when checking out I asked the morning clerk what the name of the women from the previous day was. She stated "I don't know and I don't have a schedule". I asked whether or not she had a turn over when she came on for her shift and she stated "no". So... with the hopes that somewhere a manager for this hotel sees this... the lady who checked us in was short, had short frizzy hair, an unpleasant demeanor and the poor thing must have a tapeworm because she was constantly eating. (Not the best idea for her physique, but who am I to judge?) Since this review makes me seem like a Karen, let me assure you I'm not. We could not relax in the room due to feeling unsafe. The couch bed looked as though someone died on it and was left there to decompose for days, the breakfast downstairs the next morning was lacking to the point that we chose to go out instead and the two staff members we encountered were... less than enthusiastic about customer service. read more

I was there with a work group and some of my team members were there for weeks. I was only there for 1 week. Front desk folks were very nice, gave us water when asked. The room was clean, spacious, close to the light rail to move about. Parking was across the street and convenient in/out. Water pressure was excellent. Took a bit to figure out the temperature controls and not sure if they worked correctly but for 1 week, it was doable. Breakfast was adequate. the only area I had a problem was cleaning. They had the sign whether or not to get service. i left it off one day, no service, 2nd day, no service. I called the front desk and that didn't seem to help. I saw many leaving bags outside their room with trash in them. So that was inadequate and even with that, if, to save money they cut back on room cleaning, if they left bags in the room for us to change our own trash that would've helped. If they let us know in the beginning that cleaning wasn't happening, it would've been ok. I'm not high maintenance. When I did ask for coffee at the front desk they got me some. Disappointed but wouldn't stop me from staying there again. read more

This is the worst Marriott I have stayed at. Please book elsewhere especially if you have asthma, dust allergies or just want a room you feel is cleaned. The cost of $300+ for a checkin at 8PM and checkout around 7:30AM (not even 12 hours, we were only in town for ODU's graduation) I want my money back. Unacceptable. I arrived in good health and left with my allergies flared up 100x's. My 2 year older daughter didn't sleep comfortably either and woke up with watery eyes and sneezing. Stay far away. The only reason they have two stars is because the front desk staff was polite and gave us some milk for our daughter when we checked in late and the man who delivered the pack-n-play was super friendly and didn't fuss when I asked for an extra sheet for the pack-n-play. My review does not speak negative at all of the staff. The staff were great even at checkout and breakfast. The hotel lobby and hallways are beautiful but it's a deception... the rooms, where you will spend most of your time, are the issue and awful. Breakfast was ok, they can only have one meat out at a time, during our stay it was turkey bacon. Parking is not free. It's in a parking garage across the street. If you don't require in and out access, it's $13 for 24hrs however if you do, it's $18 for 24hrs per the front desk. read more

Residence Inn - Dust - Hotels Near Me - Norfolk, Virginia

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Double check your room before you get comfy. There was hair on our towels, red stains on the tub, this crap in the closet and I woke up with a massive bug bite on my neck. The sofa bed sheets were...stiff. Gross. COVID clean?! Psshh.. yeah right. I didn't see coffee or creamer at breakfast. Maybe I missed it. Last night the chocolate in the market was melted and the water was only semi-cold. Not a hotel I would ever consider staying at again. We had two days left and we left early. Not the relaxing vacation I was hoping for. read more

Residence Inn - COVID clean my a$$ - Hotels Near Me - Norfolk, Virginia

I am a Platinum Marriott member and must say that this location is horrible. I requested online and in-person once there a late checkout and on the day of they hadn't processed it. When I checked in, they were playing around chatting at the desk. When I entered into my room and looked at the desk chair...it was stained. The shower head was loose and spraying on the ceiling at the connection. One of the tv remotes was missing. One of the ironing boards was missing. The next day after returning back during late checkout time, my key wouldn't work and I had to ask housekeeping. Now I'm missing...never to return! read more

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Ive been asking for two days now to get my room cleaned, new sheets, and fresh towels. I had to go to desk to get sheets and just make the bed myself. The staff is extremely lazy and rude. read more

This place is nasty. Rooms aren't cleaned properly and the furniture is stained with Hod knows what. read more

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I have always stayed here when visiting VA. My last trip was a nightmare. I made a reservation, arrived to the hotel and no room. They attempted to move me to another hotel by the airport, after an 8 hour drive. There was one computer working, people were waiting and becoming aggravated. The rooms are not updated, the cost is outrageous for what they offer, Shame on them. The rooms stink and the rugs are dirty. STAY AWAY from this hotel read more

From start to finish our stay here was simply awesome. When dealing with the military things can change at a moment's notice as we learned with our planned visit for the return of my son-in-law's navy ship. We had already revised plans twice when we got word due to bad weather the ship was coming in early. We scrambled and got on the road from RI as fast as we could and got to the hotel much earlier than the standard check in time. After speaking with Denise and being understanding our circumstances she extended the courtesy of our super early check in. We grabbed a few hours of sleep and then headed off to the base to meet the ship! Breakfast area had plenty of your usual hotel bfast options: scrambled eggs, cereal, yogurts and oatmeal with all the mix ins you can imagine but they also had several other impressive selections like chocolate drizzled croissants, cheeses, Belgian waffle add on like Nutella, raspberry syrup and whipped cream (oh yes this was my treat!). Rhonda in the bfast area was amazing. On one morning the fresh fruit (which was diff every day)was almost gone and i asked if anymore would be brought out. Rhonda found us in the dining room and brought us a whole bowl of fresh pineapple! My son-in-law noticed the waffle deliciousness I made with the Nutella/rasp and wanted to do same with banana but when he went to look at the fruit basket they had been all taken. I asked Rhonda if by chance she could check to see if there was anymore in the kitchen. She came out with three apologizing for the slight brown spots and how the new delivery was coming in that day. I told her this man has been on a ship for five months not to worry and this is going to make a fantastic Banana Nutella waffle. We stayed here for a few days so my daughter and SIL could see friends in the area from whe he was stationed here previously. I got in a great workout in the gym. Plenty of treadmills and two ellipticals. Good set of free weights. As the weather was absolutely horrendous during our stay the pool area was awesome. Pool temp was not cold, felt a bit of a chill when you first get in but then it's beautiful. The whirlpool was nice and hot but more jets would be better. Towels available in both the gym and pool. After not seeing her husband for five months we got the kids down and GMa sent them off on a date night. They went down the street to a cool bar for some craft cocktails. The battleship Wisconsin could be seen from our room and there is much to do in the area with museums and these huge seesaws in a nearby park! Cannot day enough about housekeeping manager Veronica!!! This woman is a gem. We happened to come back to room when she was there changing the bed linens and she did not want to put on the set she had because there was a barely noticeable small stain. I tried to assure her that with the 2yr old toddler staying in that room it would likely not end up being the only stain but she insisted on a different set. On our last evening she knew we were heading out for dinner and when we came back to the room we found that she had pulled out the sofa bed and had it all made up for the night! I told you...a GEM!!! Parking right across the street with a pretty standard daily rate. Keep the ticket and you can enter and exit the garage as many times as you need. The day we left (with a late check...we were spoiled here!) as mom and dad loaded up the minivan I kept the kids occupied in the lobby and Lynette brought them over some ice cream she was serving to the staff as a treat for. Every person we encountered here was helpful, kind, and we really enjoyed our stay. read more

Residence Inn - Battleship Wisconsin - Hotels Near Me - Norfolk, Virginia

Last week I had an opportunity to my old stomping grounds of Norfolk, Virginia. Trying to get as close as I could to EVMS, I decided to book a room at the Residence Inn in downtown. The hotel was about a 5 min drive (easily walkable) distance to the school and about a 15 min drive without traffic to the airport. Conveniently the light rail is nearby as well. Unfortunately, this hotel didn't really live up to the standards that I would expect for a place affiliated with Marriott. While the lobby is bright and modern, the rooms are humid and dank. Livable but just not of the quality you would expect. Not sure if this is the case with every room, but mine had a little kitchenette and refrigerator. I don't have any disabilities but I was but in a room for people who require extra amenities to help them get around, especially in the bathroom. I generally like it cold in the room but even if you're able to get the thermostat down to 60, it never felt below 70... possibly because of the humidity. I am a little concerned for those who use this room for the disability amenities. The shower leaks all over a very slippery floor. I'm trying to imagine someone who tries to transfer themself from a wheelchair to the seat in the shower. You can easily slip (as I almost did). Even if you draw the curtains, after you shower there is a puddle of water. During my stay I also experienced leakage from a vent in the ceiling that flooded the floor. Again, thinking about people who have physical disabilities. This is quite dangerous! It's a little disappointing that this place has not tried to bring their caliber up a notch. They do have a pool and a decent gym. Parking is across the street in the public parking structure and all you need to do is bring your ticket to the front desk and then that will be your way in and out of the garage as you please. They don't give any of their Bonvoy members water bottles. If you want anything, they have a little market there with snacks and $2.60 water bottles. I would just suggest you drop by the Harris Teeter nearby. Convenient location, meh stay/experience. If you had other options, I suggest you explore those. read more

BED BUGS AND SUPER LOUD LIGHT RAIL RUNS 6AM-12AM. NO MATTRESS COVER AND SHEETS DON'T FIT. This was one of the worst hotel stays I have ever had. I travel weekly for work and have never felt the need to leave a negative review, but this experience has left be absolutely irate and disappointed in how I was treated. For starters my hotel room had bed bugs, I woke up with bites all over my arms and upper thighs. (See picture on my yelp review as google doesn't let me post one). The hotel also doesn't use mattress covers, just a sheet that barely fits the bed and came off while I was sleeping. So gross to wake up sleeping directly on a bare mattress. (no wonder they have bed bugs) When I notified the manager I was not given an apology but a very annoyed "we will look into it". I get it, I'm sure a lot of people try to claim bed bugs to get a free stay but this stay is on my company card and a refund does not benefit me at all. I asked for bags to seal my belongings and it took them 30 minutes to bring to my room and when I opened the door they were thrown at me. After packing up my things I went down to the lobby to speak to the manager to check out. Again, no apology, no empathy to what had just happened. I was just told that they have to inspect the room to see if there were actually bed bugs. I was informed that they would contact me to discuss possibly covering cost of items I had to have professionally cleaned. It has now been 2 days since I checked out and no one has reached out to me. I'm a platinum elite member which means I have stayed at Marriott hotels over 50 nights this year and this is how I was treated. No apologies, no offer to make up for a terrible experience. read more

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The hotel is in a nice location and convenient to several different places. However - improvements are needed in customer service at the front desk and properly explaining the parking. Customer service - the staff are required to wear nametags - not all of the staff wear nametags..so note their names if you want to compliment or complain. Didn't try the breakfast. Rooms were nice. Staff at front desk should be asked to speak clearly - it can be noisey when the doors are opening and closing but when a guests ask you to repeat several times - its normally not a good thing. As for the parking - The parking is not owned by the hotel and you must park across the street. You must first park your car - and then go to the front desk to have them scan the paper ticket issued by the parking garage. In the event you experience issues at the parking garage (such as being charged the $18 by the hotel and then also being asked to pay at the garage -- press the blue button on the intercom and tell the parking garage staff that you are a guest of the hotel). If the parking process had been properly explained - I would not have had to call the hotel about a $6 credit. Too much. read more

I did my research before I booked this hotel, but I was still disappointed after my stay here (Maybe I just had a bad isolated experience). When I first checked in to this hotel I was given a room on the 6th floor, upon entering I noticed what smelled like a wet sock throughout the room. I am not one to complain, so I opened the windows (the small amount they would) and tried to air it out. After about 30 min though it was not getting any better, I walked in the hallway and smelled the air there and went back in the room a few times to make sure I was not crazy smelling all this mildew. On top of that one only one of the TVs in the room even worked, the walls were dirty and there was long hairs all over the couch. It was the type of place you don't want to sit down or touch anything. So I went down and let them know about the odor, they gave me a new room and that one smelled like a normal hotel room, so I was a bit happier. The place still felt run down, there was food in the sink and you could tell they don't spend too much time cleaning these out after someone checks out. I will share a tip I learned though, they said if I parked a car and had them validate it, that it would be $18 to park in the garage across the street. Well, the garage across the street only charges $13, so just pay at the garage exit with your credit card. Despite this, they still tried to charge me for parking, I had to go down and ask twice for them to remove it from the bill. After reading other reviews it appears this is common. read more

So I've stayed at Residence inns before and thought they were pretty decent. However. This particular Residence inn is not one that I could recommend. First off, I requested a king bed suite and was given two queen beds. Very disappointing to be given a room that did not match what was requested. Second, I get its covid and they were not cleaning rooms or turn down service right now during your stay. Not that big of a deal. However, they simply are not even cleaning the rooms between peoples stays other than to disinfect the hard surfaces. The room was dirty, carpet had red stains all over. The headboards of the queen beds were nasty and not cleaned. You could see stains and handprints all over them. Also the door to the bedroom had dried soda splashed all over it. The dressers and night stands had white streaks all over the front of them. SO gross. We couldn't be sure that the white matter wasn't semen or not. But it was disgusting. Additionally, when I went to shower, I pulled back the shower curtain and a used hand towel fell off the top of the curtain to the floor. It was clearly discolored from use. That's not acceptable at all and down right digusting. A client of a hotel should never walk into their room and feel like they need to clean their own room. Look, I get covid has made it harder to get people and train them but if you can't clean the rooms at all between visits, it's time to consider closing portions of the hotel to give your team time to clean rooms for incomindisgusting. Unless this hotel gets its act together on how to clean the rooms properly, I would not recommend anyone stay here. read more

Decent hotel here...I thought it was going to be a great stay but it was just A-OK. Check in was a breeze - Thanks for making this process smooth sailing Princess (front desk). She informed us of all the specifics...fees...parking...breakfast times...pool times...you know the things you would remember to ask once you get to your room. The room is cute and petite. It is just enough room for 2 people to roam comfortably. Now they have a full kitchen that includes: full size frig with ice maker, two burner stovetop, sink and cooking essentials. Now you can very well cook your own food, but keep in mind this full kitchen isn't your normal FULL kitchen as featured in most hotels. As result, don't attempt to invite 5 or more people and think you will have ample room to roam, party and have a good time cooking a big meal...5 or more will definitely be a tight fit. There is also seating for 2...so I'm thinking yeah this type of room is for only 2 people. The room also included a chair and desk, a couch, love seat and a coffee table. The flat screen, I believe is mounted on the wall, but I tell you they definitely cram all the amenities in this room. The bedroom is separate from the living room area and there is a door (open and closes) to give you some privacy if guests are visiting. There is a stand alone sink, and a shower/tub combo and a toilet (of course). The TV is mounted on the wall also. There is a large window in the room also that provided plenty of light without turning on the lamps in the room. My babe and I only needed the room for one night and it served its purpose. Now we woke up expecting a hot breakfast in the A.M. While it was a hot breakfast...it was a limited hot breakfast with no meat!! While I'm ok with that, some people may have a cow when they see no meat as an option for breakfast. But breakfast featured...eggs, yogurt, apples, bananas, oatmeal, muffins, biscuits and gravy and juice...it may of been a few other items, but definitely nothing to rave about. The eggs...no bueno! Luckily there are eateries within walking distance but if not hop in your car and you are sure to find a pleasing meal within 10 minutes or less. After breakfast we wanted to go for a swim or soak in the hot tub...but the water was cold and for that matter I just said forget it and we caught a few more zzz's before check out. A late check out was granted without hassle. Awesome!! The bill and all was correct. However, I checked into this hotel through YELP and a free voucher popped up for another visit...awesomeness!!! So I thought!!! I asked the front desk clerk on Sunday about it and she had no clue. She opted to give me some pass to get a free gift from MacArthur Mall, but clearly that is not what was being offered through Yelp. When I asked to speak with a manager (because no manager was present Saturday afternoon and Princess advised one would be present at 8am the next day - Princess did not know about the voucher either), the front desk clerk advised no manager was available. I believe she said the engineer on duty was the manager for the day...HOW TACKY!!! So there is a voucher advertising this hotel and the hotel itself knew nothing about it...and no one did anything to look into further. For two days I did not get an answer, so perhaps calling reservations will provide some insight. Talk about OVER THE TOP customer service, or customer service at that...definitely was not pleased at all. The demeanor of the clerk was as if she didn't care and just wanted me to accept her answer and the shopping pass to MacArthur. Needless to say, I walked about very disappointed that I even booked this hotel. Oh well...stay here at your own risk. While it's in a good location in downtown Norfolk, if you are looking for over the top service you just may or may not receive it here. Enjoy read more

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I went in 2017 so I hope the service is better now. I saw blood stain on my pillow case. I put it on the floor and the cleaner just put it back up right on the bed. read more

Residence Inn - Blood stain on pillow case - Hotels Near Me - Norfolk, Virginia

Bottom Line: Good location, ok décor but clean. What I liked most about this Residence Inn was the convenient location to downtown Norfolk and the many eateries, shops and attractions in this historic and revitalized city. It was nice to be able to walk a few blocks for a great dinner or to do some shopping at the mall. If you want to head out further across town, the Tide Light Rail station is right across the street. I was upgraded to a King Suite which was more than adequate for my one-night, two person stay here. The room was very clean which is great because it must take the maids a lot of time to clean a space that includes a kitchen. Some of the furniture was very, very worn. I had one arm chair in my room that was definitely unattractive and should have been retired long ago. When I see stuff like that, it makes me wonder where else the hotel is cutting corners. The one thing that was awkward about the King suite is that the TV in the bedroom was in a corner and hard to see from the opposite side of the bed. I know that is a minor thing but after a long, hard day I really just wanted to lounge in bed and watch some mindless TV. This Residence Inn is bigger than some of the other RIs at which I've stayed. The indoor pool seemed to be popular with families. The lobby is spacious and is where the breakfasts and lunches are served. Parking was about $15 at an adjacent garage and I thought that was a fair price. The staff here was fine but I would say they definitely worked at their own pace. There wasn't a lot of energy or urgency from them. I spend about 20% - 25% of my life in hotels (and mostly Marriotts) and I definitely think there is room for improvement at this Residence Inn. read more

I really appreciate a nice establishment that is pet friendly. It can be so hard to find, especially in a downtown setting. My room was very nice and put together... I didn't find any of the usual things (like stray hairs or unclean forks) here. Check in was simple, check out was also simple and they helped me with a taxi that had access to the base. I liked the little mini mart, especially beer :) My only complaint here is the breakfast... If you can call it that? It's not good, plain and simple... NOT GOOD. There aren't a lot of options for breakfast in the area either. From the look of other reviews I may have gotten lucky... I'd probably stay here again! read more

Residence Inn - Pet approved! - Hotels Near Me - Norfolk, Virginia

This place is pretty much your standard hotel. It's pretty clean, looks fairly modern, and well kept! For that I give it 3 stars. They have mixer events mon-wed. Tonight (tues) they had grilled chicken sandwich, salad, and fruits on the menu. The food was ok but it's free so I can't complain. This is a free event meant to allow guests to mingle; however people usually mingle with the people they are staying with or ride solo (me...). They also have alcohol for around $5 depending on what you decide to get. It's a small selection but hey it's better than nothing! This hotel also has free breakfast. The breakfast is set up buffet style with scrambled eggs, pre made hot sandwiches, a self serve waffle machine, juice machine, coffee/tea station, cereal, oatmeal, etc. Again, the food was decent, nothing to rave about. The TV in this hotel is being switched to digital, so theres a mix of digital and analog channels, which is weird because some of the channels are grainy and some have crisp images...but that's first world problems. Just use the TV guide and don't be lazy like me. Overall, I had a nice stay. I didnt have any problems with checking in or staff being rude. *Surprisingly, there is Uber service in area. Even with surge pricing, I felt the price is fair. Good for those coming from out of town without Cars! I used uber 3 times during my stay to get from/to airport and to my interview without any problems. (Its about $16 bucks from the Norfolk airport to this hotel w/ surge pricing...at least when I took it). TIP: if you don't have a car, make sure to let them know when you check-In so that they take the parking charge off your bill. This is an automatic charge, probably because most people who come from out of town bring their own car. Save yourself the headache of changing the bill later by mentioning it to them upfront that you don't have a car. read more

Residence Inn - My free dinner from the mixer on Tuesday! - Hotels Near Me - Norfolk, Virginia

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I am a platinum Marriott member. I only say this, because it shows how frequently I stay in hotels. I really wanted to like this Residence, as we've had good experiences with this brand in the past, and they are dog-friendly. The location is great: downtown and easy walking distance to shops and restaurants. Parking across the street is easy. The lobby and public areas: good and clean and well-kept. The staff: pretty lax. There wasn't a sense of urgency or a desire to help in any way. The room: so sad. Our table was able to wiggle itself apart. The furniture was so terribly worn that it should be an embarrassment to management. It's not even worth sending to a thrift store. Burn it. read more

Residence Inn - Don't sit here! - Hotels Near Me - Norfolk, Virginia

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Had a great stay here while visiting Norfolk. The folks here are friendly and helpful. The handicap room could be a bit more tidy but overall it was acceptable. The hot tub sauna wasn't working either which was kind of a bummer. read more

Residence Inn - Lobby - Hotels Near Me - Norfolk, Virginia

This week my family and I had an extreme emergency which will require us to be at the hospital basically around the clock. I decided to stay at this hotel because it's only about 4 minutes away from Norfolk General Hospital. I was assisted by a beautiful young lady named Tiffany and let me tell you, she was truly an ANGEL. I explained to her the situation my family was experiencing and she went above and beyond to ensure that we were taken care of so that we could focus on our loved one. I just wanted to take the time to say thank you to this young lady and let her know that her kindness and care will never be forgotten read more

This was a very nice Residence Inn in a very good location. The staff was nice when I checked in and parking is in a deck just across the street. My room was typical for a Residence Inn but very well appointed. The night I got there they had BBQ in the lobby and it was a pretty nice spread. I slept well and the room seemed well soundproofed for being smack in the middle of downtown. Breakfast in the am was very good and the staff were pleasant and helpful. I would definitely stay here again. read more

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Umm MARRIOTT!!!! Somebody is asleep at the wheel! Here working and have stayed here before (pre pandemic) . The space is good. The place is falling apart. The furniture is old. The tub looks insanitary and the drain was broken. The toilet had a clear broken piece. The mirror doors were not on the rail properly. And there is so much a staff can do without seemingly no quality management. I called down for toilet paper at 9:47 am yesterday, 15 min later the front desk attendant called me back and ask if I could come down and get it from the front desk because she was alone ( hmm, no housekeeping staff to facilitate those calls? At 9:47am? I'm confused. The gym, it's equipment and pool is outdated. Understandably cable can go in and out but the entire system seem to need an upgrade based on all the issues my group has brought concern to with it. I don't want to throw the staff under the bus because I believe they can only do so much, but quality of customer service is something every business that depends directly on consumer satisfaction needs to pay attention to. This place could and should be so much better!!!! P.S. Get some entertainment in the lobby for your guest. read more

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We were greeted in such a kind and welcoming way by the Front Desk Clerk -Shay, She was very informative and helpful throughout out stay. I requested more towels and they were promptly delivered. The building and rooms look great and are very comfortable. read more

Residence Inn Norfolk We were in town for Old Dominion Universities December graduation. This was my second stay here. The hotel is nice and the staff was really nice. Even with the hotel being totally full and lots going on in Norfolk the staff was really engaging. The hotel is clean and the decor is modern and updated. We ordered food that evening through the room service menu to the restaurant Crave. We decided to just go and pick it up since it was just a block up the street from the hotel. The order was ready at pick up time and the food was delicious. We highly recommend. I had the opportunity to use the gym which was adequate. A few cardio machines. Clean and looked well maintained. Parking deck across the street was fine. The only issue was the 7:00 breakfast on the weekend. We had an early graduation so we had to be out a little before 7. Most hotels tend to other then coffee or tea at least have apples or bananas sitting out front if not a bag to go.. Just a suggestion. Great overall stay and we will return. read more

We checked into the Residence Inn and the man working at the front desk couldn't have been nicer. I got the feeling he was a member of hotels management team. And if he wasn't, he should have been. He was friendly and helpful. Twice. On the way to our first room, when we got off the elevator we noticed the hallway smelled like garbage. We entered the room to find a strong smell of marijuana. Not necessary a bad thing if you're a college kid, but if you're traveling with your pregnant wife and family, this is bad. The room also had rice scattered on the sofa. Gross. We went back to the front desk to complain and they gave us a new room. We went to our new room there was an even worse smell inside. A mix of body odor and garbage. The table also had greasy handprints on it. NO THANKS. We went back to the front desk, handed over our room keys, and said no thanks. Right now we don't have anywhere to sleep tonight in Norfolk. We will try another hotel or maybe stay with family members. Very disappointed in this hotel. I expected something better with the Marriott name. read more

So this just happened. We booked a month ago. We tried to check-in and the attendant says we do not have a room. They overbooked the hotel. I tried to check-in multiple times during they day but they were always "you're room is not ready yet". Multiple calls to them, no progress in checking in. Now they don't have rooms. So we are out late at night without anyplace to go. Thanks a lot residence inn, will never book with you again. read more

I'm a very picky business traveler and I NEVER stay in a Residence Inn because of the potential for spreading germs (kitchens and such). HOWEVER, I have never seen a more clean and comfortable hotel in the Marriott chain. The reason I chose to stay here was because I noticed it driving by and wanted to use my "points" next time I was in Norfolk. I went into the lobby and was immediately sold. The decor, staff, and amenities are really above my expectations. During my initial visit, the staff gladly showed us every type of room they offered. Here's the breakdown: - stainless steel appliances - granite counter tops - extremely clean interior - buffet breakfast that won't make u sick - friendly staff - short walk to everything (mall, waterfront, restaurants) - $200/night ... For a 2 bedroom!! Again, I travel about 150K miles/year and visit multiple chains. This hotel convinced me to get a Marriott credit card so I can collect points and visit my daughter at ODU. Every visit to Norfolk will be here. read more

In town for extended stay, must say staff customer service was superior and accommodations were well above the standard even though final touches of a renovation were in progress. Pros: Helpful & friendly staff (Clarence & Lisa) Location (restaurants, bars & mall nearby) Room comfort and styling Cons: City parking structure (but adequate) Highly recommend, especially if extended stay. read more

Great setup...wonderful accommodations for my overnight stay (an evening wedding with a joyously late reception!) Very pleased with Residence Inn. Can't figure out how I could have missed their breakfast ;) Coffee in the room was good! Also note: the three parking metered spaces out front are free on Sundays and holidays, so there are times when you don't have to pay the $15/day to use the garage. Of course, there are only three spaces....and the $15 you pay to the hotel gives you in-out parking all day. (Otherwise it would be $12 a pop with the garage cashiers.) read more

Due to some complications our family has been here for almost a week and Chris and Tiffany were absolutely exceptional. They helped us with parking, our rooms, and our overall well-being. They actually care and don't just see people as customers. Wonderful time. read more

This is hands down the worst Marriot I have ever stayed at and one of the worst hotels I have experienced yet. Issue 1: No water. None in the rooms, at the front desk, no vending machines, all the water fountains on every floor were broken, and the bar had no water and the bartender wouldn't let me use a glass to take to my room. Issue 2: The bartender. During my 3 day stay I tried to order a drink several times. Couldn't do it. The bartender would see me and literally walk away. It wasn't just me either, as the same thing happened to my friends and several other guests who I heard complaining about it. At one point I actually heard the busser asking about what was going on. Issue 3: Broken spa. I asked the front desk about it and they said, "it overheats so we just leave the temperature on cold." Here's an idea, how about fixing it? Kind of like the water fountains? Issue 4: Crusty blankets. Eww. Just gross. read more

Spacious clean rooms. Quiet rooms, even with other tenants in the hallways. Breakfast served daily. It's not a five start restuarant, but you won't be heading out on an empty stomach. 16$ per day for parking is pretty lame, and they forget to tell you this when you book the room. C'mon RI, just roll it in to the room cost, everybody has a car !!! Location is North of downtown. Not the best location, but within wlaking distance of most of the important attractions. read more