It started out one way. And it ended up in another direction altogether. In March of '24 we contacted Starline for a moving quote from Las Vegas to Chicago. We got a price but we were not yet ready to move. In June we called back to go ahead but they gave us a different price. They did call back a month later having me walk thru our condo for an itemized inventory. Then we got another price. We told them what we'd pack, told them what they'd pack. Gave them the go-ahead for mid-August.
When the movers did show up there were no wardrobes or mirror boxes for any of our belongings and nobody showed an inclination to go get any. So we had to go buy the mover's supplies. We were then told that we had more furniture than we had told the office. It was an itemized inventory so how could that be? You could tell by the way they handled things that they weren't professional. When finished, I signed off on the inventory and was told the furniture would be delivered in 4 days in Chicago but we were never given a copy of the inventory. It would be emailed to us. After a week had, we called looking for our furniture and were told it was still in LV because the driver had no delivery address. After a month, our furniture was delivered but at another higher cost. We could see damaged and broken items as they were put in a pile. But we knew we could file a claim at the end and, again, there was no bill of lading... we were told it would be emailed to us. If so, it never came. Again.
What started out at $5600 was now over $11,000.
We did file a claim with them which they promptly turned over to their lawyers. We were told to file the necessary forms along with all documentation, pictures and itemized inventory and bill of lading. This is the point where it all comes together: no item. inventory, no bill of lading, no claim!! In Jan. '25 we were told our claim of $1500 had been denied for lack of inventory and/or lading. Starline had never forwarded neither.
We've moved many times in the last 25yrs and never encountered this lack of professionalism on so many levels. They give you one price to get you in the door and then they ratchet it up from there. You pay because they have your furniture. They are without honor. Run, don't walk, run away from them. Your items, your treasures, your memories are not worth the headaches they will bring you. Mike Proko (S-5976557) read more