My water heater needed to be replaced over a weekend and J and R were incredibly helpful- swift…read moreresponses, shopped around to get me a good deal on the heater, and super quick in installing it (on that same weekend). I highly recommend J and R!

This company has cost my mother thousands of dollars in trying to fix our A/C unit. Last winter our…read morefan broke in our unit. We wanted someone to just fix the fan. We ended up with another unit because the new fan wouldn't work in the system and the old fan did a number on the unit. So they brought a new unit and installed (so we thought) it. Long story short, the unit didn't work properly and instead of fixing the problem, this company stopped answering our calls and we have been dealing with the issues this company has cost ever since. We had to pay another company to come in to see what the problem was. When they were done evaluating the unit and heater, we were told that the system wasn't hooked up properly and we didn't have all the equipment for the outside unit that came with the system. I recommend highly to STAY AWAY from this company at all cost. Hire someone who is knowledgeable and willing to talk you through the process TRUTHFULLY and is able to hook up the system properly so you won't be stuck with hot air in the summer and cool air in the winter. It could cost you way more money than expected.

Called K&H to fix our breaker issue with the hot water heater and they were at my home within 20…read moreminutes. We greatly appreciated Ricky and his sense of urgency with getting our hot water up and running again. He was tidy, respectful, and quick to help us resolve the issue. We will 100% call K&H again for all our residential electrical needs!

Great company to work with. Extremely responsive, professional & go the extra mile to make sure…read moreyour issues are corrected. Fair & accurate pricing, well worth the price.

I love this Company! Their service call fee is the same on Sunday as it is on Monday. They are fast…read moreto respond and every time I've called they came the same day. They were knowledgable and didn't come in trying to sell me on everything they could possibly offer. I had three companies give me quotes and inspections before them and they all said, the unit needed to be replaced and provided an astronomical price. I called Jay's, the owner actually told me my unit could be effective for a few more years with proper maintenance but still gave me a quote which was much lower than others. I had my unit 3 more years before replacing it. I highly recommend this company, I don't know what I'll do when I don't live in their service area!

Glenn is always quick to respond and his crew is prompt and knowledgeable. He will figure out the…read moreproblem and work with you to determine the best solution. Highly recommend!

Mr. Swann is a master plumber who is very competent, reliable and trustworthy. My extended family…read moreand I have used him for various plumbing jobs while I was living in Upper Marlboro, MD. When I sold my home, I knew I could count on him if anything went wrong with plumbing (fortunately, it did not). He was my go-to plumber. His prices are reasonable and competitive and he does great work. I definitely recommend!

Very professional! A+ customer service. They were very knowledgeable and punctual. love the work…read morethey did. I Highly recommend this company.

Great service with a great attitude to match. Professional ,courteous and dependable. Excellent job!read more

On July 23, 2026, we accepted a proposal from James Barnett of Barnett and Sons, Inc. to install…read morea gas water heater and expansion tank. This proposal #28790 was for $2,600.00. The proposal states, "Price of $2,600.00 is good for 15 days from this proposal. With your 50% down and your signature, you agree to let Barnett and Sons Inc install your water heater, and the remaining 50% is due on day of completion." James Barnett said he would order the water heater and expansion tank and would call us to arrange to install the water heater and expansion tank. We gave James Barnett a deposit of $1,300.00, check number 2610 on July 23, 2026. He accepted our deposit. The proposal states, "Paid check # 2610 for $1,300.00. He cashed our check the next day, which was July 24, 2026. After two weeks, on August 6, Mr. Barnett called. He said he had been sick, sicker than he had ever been in his life. He said he called and left messages for us at 301-645-3291. This number was our house phone that we had disconnected in 2020. Since that time, over the past six years years, we communicated with Mr. Barnett solely by our current cell phone numbers. Indeed, he wrote our cell phone number on the proposal for the water heater before we signed it. Mr. Barnett said he would need to see when his assistant was available. He also said, "I've installed these by myself, but I would rather have help." He was supposed to call us when he had some possible dates. He called back two weeks later, on August 20. I gave him two dates that were good for us -- August 25 and August 28. He said one of those would be good, and he would call the day before or a couple of days before to see if we were still available. We did not hear from him prior to either of those days. We wrote him a letter on August 28, telling him that we were cancelling and to return our deposit. We sent a letter via registered mail to Mr James Barnett, Barnett and Sons, PO Box 513, St Leonard MD 20685-0513. We sent the same letter via US Mail to the same Post Office box, and a third letter to his address at 6225 Long Beach Drive, St. Leonard MD 20685. In the letters, we asked him to return our deposit. A five-week wait from July 23 to August 28 for a water heater is unreasonable and unacceptable. After we sent the letters, he called on September 1 and September 4. He left messages asking us to call him back. We did not call him back. We had already told him that we wanted our deposit back. Furthermore, the proposal that Mr. Barnett gave us lists his address as 3017 Walnut Lane, Waldorf, MD. The Barnett family has not lived in that house since it was sold in February 2023. In order for us to send Mr. Barnett a letter, we had to look up his address online. Prior to signing the contract, I asked Mr. Barnett if a permit was needed. He shrugged his shoulders and did not answer the question. I called the Charles County Government Permit office. I was told that a permit is, in fact, required for a gas water heater. Additionally, I learned that a permit is required for HVAC -- gas furnace, air conditioning. Mr. Barnett installed these in our home several years ago and did not get permits for them. We would like Mr. Barnett to refund our $1,300.00 deposit. A five-week wait for a water heater, coupled with his failure to call or come when he said he would, is unreasonable and unacceptable.

I contacted this plumbing company to identify the cause of a leak and was told upfront that there…read morewould be a $59 service fee, and that I'd be given the total cost before any work was done. The technician arrived and determined the issue was a faulty bathtub drain spout. I offered to go to Lowe's to get the replacement myself, but he mentioned he had one on the truck and said it "wouldn't be much." To my surprise, the final bill showed the part marked up more than 400% over retail. I completely understand that plumbers charge for convenience, expertise, and overhead--but the extreme markup felt misleading, especially given his comment that the part wouldn't cost much. When I called the office to ask about their pricing, I was transferred to someone who oddly compared plumber fees to what a doctor would charge and seemed irritated, as though I was devaluing their work. It was an uncomfortable conversation. Thankfully, another representative eventually got on the line and offered a $60 discount, which was processed quickly. In the end, the issue was resolved, but the pricing transparency and customer service experience left a lot to be desired. I recommend asking for a full estimate--including part pricing--before agreeing to any work.

Had burst pipe. They showed within an hour and quickly fixed the problem. Installed a turnoff valve…read moreand replaced outside facet.

We had an excellent experience building our dream home with Litz Custom Homes. Their customer…read moreservice was outstanding, communication was clear throughout the process, and the quality of the structure and materials exceeded our expectations. Our home was delivered professionally and on time. We highly recommend Litz Custom Homes to anyone looking for a reliable, high-quality custom home builder. Thx Keith and Michele!!! The Ferguson's!!!!

Great experience! They were honest, transparent about pricing, and easy to work with, allowing us…read moreto customize every feature of our home. The upgrades such as garage, extra rooms, closets, etc. were great values. Would highly recommend!