Their receptionist who handles appointments is unprofessional and doesn't know how to properly…read morecommunicate. How could you work in healthcare if you don't know how to properly help people? I explained to her at the beginning that my Dad has asked me to help him out getting a referral for Endocrinologist because of his language barrier. Instead of asking for my Dads verbal approval for me to communicate with her, she refused to help us. Im always involved with my Dad's health care and that receptionist is barrier for my Dad's receiving care.

the quality of care was extremely pleasant and worry free. The check in process was smooth and…read moreeasy. I love the fact that they are centrally located on the Monterey peninsula.

Don't come here, worst experience of my life. MD Ronald Gertsch looked in places without…read moreconsent.... And when I complained The manager I complained to disregarded everything I said and didn't care at all. No help and basically told me I was wrong. Then "Janice from corporate" is horribly rude with a nasty attitude calling my family because I tried to get a refund because they lied to me over the phone when I called in advance for a specific need Three rude people who shouldn't be allowed to work with people. Never again. Don't come here.

The front desk staff aren't very friendly. After our visit, I asked the gal to send over the…read moremedical notes and records to my husband's primary doctor but she told me she couldn't do so. Im not sure if this is true or if she was just lazy to do so. The only reason why I suggested she do so was because I called our primary care and told them about the accident and I was told to request the records be sent in by the center...but instead she gave me a phone number to call and short it out myself. Sigh. Atleast the doctors were attentive and friendly, Carolyn took care of my husband and she was very reassuring. I was able to ask all my questions and Carolyn was nice and processional with each response. I really appreciated her demeanor and approach. Thanks Carolyn!

I know that Dr. Tierney has moved away from Monterey. I have been a patient for years. My husband…read moregot covid and then myself, we were very sick. Dr. Tierney saved our lives. I can not imagine if she was not there for us by email and calling our son every other day to make sure we were doing all the vitamins, antibiotics and then encouraging my son to take me to CHOMP when I became worse. This experience was so difficult and we were scared that without proper medical advice, the outcome could have been deathly. I would have happily paid any doctor for life saving advice. During this time, we were not allowed to be seen in any local facility due to the high risks. So, emailing her was something that we will cherish.

Dr. Tierney has treated both my daughters for a particularly complex and challenging illness with…read moremultiple associated illnesses and symptoms. She has been methodical and thorough, communicating effectively and coordinating with other involved physicians in this particularly complex illness. There have been some occasions when a new symptom emerged or became more pronounced, her ability to respond quickly has been both helpful and reassuring. I recommend her without hesitation.

I've been blown away by the service of Dr. Terry and staff! He is knowledgeable, gives you so much…read moretime and attention at your appointments, really hears you and (bonus) was great and patient with my kids! His office staff is fantastic, easy to make appointments, caring and kind. I'm so happy to have him seeing my entire family!

They say they work on walk in base but whenever you walk in they reject accepting then I made an…read moreappointment and when I came to the appointment which was early in the morning at 8 which means I was supposed to be the first it turned out that they have 2 patients before me because they walked in earlier. Double standards as usual.

This small group has an excellent staff. Dr Michael Hendrick is attentive and takes his time with…read moreus. We have been with him for about one and a half year. This is a MedVip practice.

I am a new patient of Dr. Hendrick…read more His staff is very professional and efficient. Dr. Hendrick is friendly, laid back and you feel comfortable with him. Our first visit was an intake (new patient) my second was for another issue-you don't get to know. But each time everything went well, on time, friendly and you're out of there. Other members of my family go there and love him. Along with some fellow coworkers who recommended him.

Dr. Banerjee is one of the most caring, compassionate primary care physicians I have encountered…read more I am turning 70; and have had a couple of serious, potentially fatal health conditions. He has helped me navigate through them.

I was really sick with a horrible cough and no voice! Dr…read moreBanarjee opened his schedule to prioritize me immediately and was there to help. He even answered his own phone!! What an amazing doc and fantastic service! HIGHLY RECOMMENDED! Amazing Doctor and service is five star, thank you for being there in my time of need.

We highly recommend Dr Issvoran. His approach to medicine is unique, in that he truly wants to…read moreinvestigate health issues his patients come in with, identify the source of the problem and resolve the issues vs throwing yet another life-long prescription drug at patients to mask the symptoms. He listens, considers many possible approaches, welcomes input from his patients and determines what he considers the best route towards resolving whatever is ailing his patients.

It was refreshing to find a functionalDoctor who actually believes…read moreIn looking at all the tests available to see where you can improve health. He also is one of the few doctors that gives you time.

Dr. Cindy Lee is one of the best physicians, bar none. She is knowledgeable, dedicated and has an…read moreincredible bedside manner. Her attention to detail, follow-up, and compassion make her easy to work with and provide care during routine and acute illnesses. Our family has known and been patients of Cindy's for more than 25 years. In fact, we were among her first patients when she began her private practice. If you are looking for a doctor who will anticipate your needs and then meet them, you won't find a better doctor that Dr. Cindy Lee.

I was going to try and go to this Dr. as she got a good review and was featured in Coast Weekly…read more When I called, they asked about my insurance, which I have. They then moved on to ask about my age. I said 54, and was told that she wasn't accepting patients over 50. Now, she is not a pediatrician, so I'm kind of flabbergasted. I wouldn't want to go to her now anyway, but am posting this so others over 50 don't waste time....

I highly recommend seeing Hiromi. She magically diagnosed and cured my pinched nerve and severe…read moretennis elbow in 3 visits. Saved me months of PT!

Behind Black Bear Diner, this appears to be a very reasonable alternative to the current system.read more

We were in town for World Superbike races at Leguna Seca (July 8). We were staying just a block…read moredown the street from this Urgent Care. Soon after our arrival in town my boyfriend was having excruciating jaw pain. It must've been bad for him to want to see a doctor so I Yelped an urgent care. This place was open, close by and most important had good reviews. It was closing in 30 minutes tho, but if we didn't go, bf would be miserable all weekend to see these races. We walked in, place was empty lucky for us, no appointment. Couple of waivers filled out, insurance given and Doctor took us in. Dr. Gilliam is by far the kind of doctor I wish I had as my PCP. He's funny, caring, gentle and educational. After asking my bf some questions and a little exam, it was concluded he had a little infection that needed antibiotics. Dr. Gilliam took care of ALL of it, sent the scripts to Safeway right next door (we needed to get snacks anyway) filled out the claim and sent it to insurance. I mentioned I was a medical coder. He does all of his own coding using software. But if Dr. Gilliam ever wants to hire a certified outpatient coder/biller with Urgent Care experience, we could always use an excuse to relocate to Monterey (hint hint) We were treated like humans, even laughed a little bit at some funny stories. Warm, kind Doctor. I hope we'd never have to be patients again but if we're in Monterey and need an Urgent Care, we're going here. He's the way all Doctors should be.