This agency is the "worst." We had an appointment originally back in December 28, 2022. Bethany,…read morethe coordinator said because of the Holiday's naturally a CNA wouldn't start until the first of the year. It is now January 13, 2023. I had to call them this week because I hadn't heard anything from Bethany. Guess what her excuse was? She had the wrong number! Did she try calling the alternate phone number? The only communication I received after our December 28 meeting with Bethany was a "text" on January 10 saying she hasn't called because she had the "wrong number" was too busy assisting other "seniors" and our CNA was "sick." That's it. I can clearly see why they have a "3 Star" average. Excuse, after excuse after excuse.

We have had home care aides through our nationally known long-term care insurance, for several…read moreyears. With our authorization, payments were made directly to the care agency, so we did not have to deal with anything except establishing our eligibility for services under the policy. We recently moved to Monterey and contacted Central Coast Senior Services. We were told that they did not deal with long term care insurance companies, even MetLife or CalPERS. We would have to pay them for services each month and then we were responsible for getting reimbursed by our long-term care insurance. This means we would have to send care notes, invoices and other documentation each month to the insurance company. Whatever the quality of service Central Coast provides, and it may well be good, but potential customers should be aware of this unusual part of their services and the additional work it entails.

Great pay, benefits and the management, owner and our nurses plus our team is an awesome team…read morethat's for sure. Pay rate and very professional team.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

VNA provided care for my brother and tried to communicate with his wife who is experiencing…read moremoderate to severe cognitive difficulties. She felt that they should have been providing care to her, which was not their job and was extremely resentful of them most of the time. My brother and sister-in-law are difficult to deal with and I do genuinely appreciate the patience and consideration of the Hospice staff. Apparently, after asking me to contact his health care providers regarding his care, he would turn around and remove me from the approved guest list. I am revising my earlier reward and updating my rating for VNA Hospice to a 5/5 stars for their patience and understanding.

Unfortunetly the service we received in our home provided by the VNA Hospice was horrible. Several…read moreof the nurses had bad bedside manners and weren't professional. The social worker was really bad and fabricated stories that caused severe stress in our home. I was relieved when Community Hospital found us a better Hospice team that was better trained and more professional. The VNA was a nightmare and I would never recommend them to anyone.

They promise the world but no follow through. The RN who 1st came to my home was superb! I…read morerequested her for all visits but never saw her again. The subsequent nurses were inefficient, rushed and rude. The physical therapist was young and inexperienced. I switched companies and very happy now.

Fantastic job Staff is always reachable and on it! We have…read morebeen very happy with Choice and would recommend them and their compassionate staff. Having reliable help these days is a blessing Jeff Cornell & Julie Skromme *****

Well I haven't met her yet but we kinda spoke via phone message and you'd swear you were talking to…read morea angel. She just makes you wanna feel comfortable. And I haven't met her in person and can't wait tell I do.!

Clarissa is a true, honest person with integrity who will meet u with real authenticity. She's…read morereal!!

Unbelievably selective to whom they provide respite services to. I am not convinced by their…read morequalifying definitions of who gets care and who doesn't. However, this is a private business and have the right to determine who they accept for services or not; so I'm just limiting my negative impression of them to us, my disabled son and me, we were not helped while I'm sure they are good care providers to others.

I've worked for them and I initially had an amazing recruiter. After my recruiter left the office…read morefell apart. Communication began to fail. I worked for an amazing family, but the office is a disaster, unprofessional, and lacks integrity. Focus should be on patient care.

Harmony Home Support played a critical role in helping our family cope with a sudden health…read moreemergency,,, don't know what we would have done without them... Vanessa and her team proactively worked with our family to address the needs of the patient and lives of the family, filling in the gaps to avoid pitfalls. Not only tending to immediate healthcare tasks in a flexible way but provided peripheral support to those near and dear who are also in crisis.

At the roughest time of our lives, Vanessa and her 5 star team were there. A quick shift happened…read morein my dad's life and we needed care takers right away. I met Vanessa and loved her. She quickly put together a team, finding people that worked with my dad (who was not easy or always nice...). They worked with hospice, making our family's lives just a little easier, and when needed, she was able to adjust to 24 hour care. I don't know how we could have done it without her and her amazing team (Rosie and Martha were the best people for so many reasons and Cindy joining in at the end was such a great help). If you're in need of a team you can trust, I cannot recommend them enough.

Great care from staff polished and professional. They were all so supportive and compassionate…read moretowards my grandmother who was on for more than a year.

This is a fallow up of the previous review I did for Heartland Hospice…read more I had called them to pick up their equipment (an oxygen concentrator and a walker) on Monday because I was never admitted as a patient since I ended up in the hospital. They had delivered this equipment right after I had spoken to someone about becoming a patient. I can't believe they even sent me this equipment since I wasn't formally a patient! It is now Friday and the driver who picked up the equipment on Monday forgot the walker and it is still on my porch! Also when I called on Monday the woman I spoke to was very upset with me saying I kept refusing service, three times. I told her to read my Yelp review because it explained that I only refused once when a man wanted to come out to see me on Saturday. I was never asked if I preferred males or females. So he told me a female nurse would call me Sunday and she never did. Then on Monday when a female nurse did come out to do the intake, I told her I had to go to the hospital because I thought I had broken a bone in my foot. The pain was excruciating and I could hardly walk. The nurse told me if I go to the hospital then I can't be a patient of Hospice. Since I needed an x-ray of my foot, I went to the hospital. This is why I was never a patient and it explains why I refused their services only once. If you call that refusing! The bottom line is I cannot recommend this company!

Visiting Angels Scott's Valley is such an amazing company to work for. The staff is so friendly,…read moreknowledgeable and supportive. Highly recommend if you're interested in becoming a caregiver or need care services.

I worked in visiting angels before. I love working with elderly people. I treated them like my own…read morefamily.

I highly recommend S & J Home Care. I have known Sabrina for 15 years. Originally Sabrina was in…read morechild care and she literally helped raise our young son. I consider her family. She is extremely caring, reliable, and trustworthy. Currently my 94 year old grandmother is receiving care from a large home care organization. If my grandmother lived closer we would definitely be using Sabrina for my grandma's care. Sabrina sets the bar very high and there is no one I would trust more with any of our family members. S & J, as a private care provider, goes above and beyond what large home care providers offer in terms of services, care giver qualifications, and better pricing. Hiring Sabrina and her team is the way to go for peace of mind and genuine care for your family.

I cannot recommend S&J Homecare highly enough. I had to use their services on very short notice…read morerecently for a friend on Hospice care, and the caregiver they sent was absolutely wonderful. She did two 12-hour overnight shifts, and she did a beautiful job. She was intelligent and careful and kind, and she was even able to get my friend to eat something, which we had been unable to do. The quality of care was excellent, and I was very impressed by the owner's professionalism. This is a remarkable agency.