This review is for the location in the small strip plaza next to Gardner Mattress and not for the Target Starbucks on the same site. I stop at the Commerce Way Starbucks (with drive-thru) in Woburn whenever I'm traveling on I-93 to/from NH and Boston and need caffeine. It's easy on and easy off at Exit 37C! The drinks are slightly cheaper here in MA than at the NH Starbucks stores due to the higher NH meals tax (9% up there). The drink prices here are generally slightly lower than at Starbucks located in the City of Boston and Cambridge and in shopping malls. I usually go inside and it is usually not too busy when I go there late afternoon and evenings. I usually get hot brewed coffees, but sometimes I may order the handmade drinks when I have a Happy Hour deal on my Starbucks app. Also, when using the app to do a mobile order, make sure you have the correct store since there are other Starbucks in Woburn. There are also a few power outlets here too, to keep my devices charged as I do some work. There is only one restroom in the back too, so please knock. When I order hot coffee, they usually ask if I want room for cream on top, but if you say yes, they leave too much room on top, so if I scan to see if the half & half container out in the lobby, I'll say no room please and they'll leave just enough room for a light pour of half & half. The bakery case at this location usually has the vanilla bean scones here, so I'll get one to go with my drink. I usually ask for a free coffee refill with registered Starbucks card after finishing my first drink (coffee or handmade drink), which is definitely what I need to get work done. read more

I ordered via the Starbucks app and when I came into the store, the drink was ready on the pickup counter waiting for me. The music was chill and some of my favorite songs were playing as I enjoyed my refresher. The baristas behind the counter were friendly and provided excellent service. The cran-merry refresher I had was delicious, and I am so glad I tried this drink before it goes off the menu. I highly recommend that you get this refresher with lemonade! This location is one of the nicest Starbucks I have been to. I will be back soon! read more

Starbucks - Cran-Merry Orange Lemonade Refresher - Coffee & Tea Near Me - Woburn, Massachusetts

This wildly inappropriate! Every 6 weeks I drop my dog off at the groomers at the Petco in this parking lot and head over to this Starbucks for a drink while I wait. EVERY SINGLE TIME I can't get anything! They are always SOLD OUT. Are ypu F*in kidding me- it's 5:30, their open till 8. Buy don't bother because they have NOTHING!!! read more

See all

Beau, the manager is a delight! He thinks outside the box and provides the best service! All the staff are professional and helpful. Beat Starbucks around!!!! read more

Starbucks - a view of a coffee shop counter - Coffee & Tea Near Me - Woburn, Massachusetts

5 people behind the counter talking and no one is taking my order. Slow service is an understatement.

Always very slow. Today was the 2nd time in a row I have had to skip picking up my order because the order (2 sandwiches and 1 coffee) were not ready even after 25 minutes of placing the order. And they don't refund over the phone. You have to come into the store for a refund. Now it's more than $25 over 2 orders that I have lost on this location over the last 2 orders. From now, will go out of my way to order from some other store else in the area. read more

This is truly the worst Starbucks I have ever been to. There have been several occasions when I went based on the hours in the Starbucks app and they decided to close 1-2 hours early. Also, whenever I try to place a mobile order the app tells me they're sold out of 4/5 of the ingredients in my coffee. Matcha? Sold out. Oat milk? Sold out. Espresso? Sold out. read more

Came here at 4:50 pm and they said "we aren't making frappes anymore" doesn't even make sense they close at 8pm. Never in my life have I heard that. read more

Pulled into the drive-through at 1:55, just looking for a black coffee and was turned away because they close at two... I understand Covid shortages and supply chain issues, and employees being worked hard, but come on you're not closed yet And there were only about five cars ahead of me. read more

the staff working the drive thru were quite friendly and had a good attitude. i was pretty disappointed that they were not open for dine in -- only the drive thru. the line was moving pretty slow. read more

Starbucks - drive thru only - Coffee & Tea Near Me - Woburn, Massachusetts

SLOW. Painfully slow. Don't go here if you're in a rush. I've been sitting in the drive thru and I don't know if they need faster or more employees - but it's convenient, but painful. read more

I started writing this before I drank my coffee. I was very pleased with the service and efficiency of this Starbucks. Two people walked out infront of me complimenting the fast service and kind employees. When I got to my car I took a sip of my coffee and it tasted burnt. I go to Starbucks enough to know that this can happen from time to time. Overall I was very pleased with the experience at Starbucks just not the drink today. read more

This location probably has the worst employees in New England. Food and drinks are what you'd expect from any Starbucks, however you have a better shot of hitting the lottery than getting what you actually ordered. Good thing there is a dunks almost next door. read more

I ordered ahead on my app in the drive thru and unfortunately it said they were out of lemonade so I ordered my drink with water instead of lemonade. When I reached the speaker I asked if they had lemonade for the heck of it because sometimes the app is wrong and the lady said they did actually have lemonade. I asked if she could add some to my drink and she told me it was already made so that wasn't possible. I was a little upset but I wasn't going to let it ruin my day. When I pulled up to the window, I received not only the drink I ordered but also an addition drink with lemonade in it for free! I was super surprised and very happy :) read more

Oh, I'm torn when I think of this location -Of all the Starbucks I've ever been to, this one has the worst , slowest service....the people running the drive thru window are often just chattering away and never seem to be working ... -BUT they have a drive thru!!!! .... yet I get stuck waiting in the drive thru for 7-15 minutes when there is only 2 cars in front of me.. (yes, I should just go in, I know...) -BUT they have really fresh food... yet my order is usually wrong (when ordering from drive thru).... -BUT they have great outdoor seating....yet 9 out of 10 times, they are apologizing to me for the service or botched order. I feel like this location used to be better or at least quicker. If they could just get their act together, they have the potential for greatness! read more

Hmmm. Let's see. I'm pretty sure my permanent address is 99 Commerce Way, Woburn, MA, 01801. Yup. Love this place. If it's too hot, there is the drive-thru. If it's too cold, there is the drive-thru. Rain, snow, sleet, hail, sunshine, 102% humidity...drive-thru. But regardless of the fantastic drive-thru I still go inside. I love the people who work in this Starbucks. It's ALWAYS clean and it's never too busy. When the sunlight streams in around 4pm as the sun starts to set, it's magical. The coffee is never watery or over-brewed. The pastries (rarely purchased) are always good when I get them. One of the ladies in the morning always compliments me on my hair and waves hello. And the girls in the afternoon are so helpful. I really am not the kind of person who likes to chit-chat while I place an order, but I don't mind it too much here. I LOVE THIS PLACE!! Did I mention I pretty much live here? read more

First off, yes, it's a Starbucks, so I'm grading on the Starbucks curve. Yes, there is better coffee, and I recognize and celebrate that coffee elsewhere. But that better coffee is usually not in Woburn. It is usually not accompanied by delicious breakfast sandwiches, and it is not all served to me with a smile by the Starbucks Superhero Paul. Paul is simultaneously everywhere, making sure orders were right, that there are enough straws out, that drinks are made (Right. You will see him remake things if the texture/color/whatever isn't right. Not that it happens often.) Call me a yuppie or whatever, but Starbuckses are a guilty pleasure of mine. I enjoy sitting at a bar close to the action (here it's right near the frap station and espresso machines). And these people are fun to watch. It's pleasantly controlled chaos. Also, they get my personal pet peeve right--- they always use the soy blender carafe for my soy drinks. They will make one drink at a time for my boyfriend and I so they use the right carafe. They will correct each other if someone accidentally goes for the wrong carafe. read more

One star for opening late... The Starbucks app indicates that his location opens at 5:00 a.m. I got here around 5:10 a.m. and noticed that there were people waiting outside so I thought perhaps the app was wrong and that the opening time was 5:39 a.m. I then noticed the manager arriving at 5:23 a.m. (according to my phone) and the person who was waiting was actually an associate waiting. It's now getting close to 6:00 a.m. and the two employees are still quickly trying to set or doing something. Not sure but no one has come to acknowledge the customers. Meanwhile many people stopped waiting and just left. I really need my caffeine. I am now more motivated to see when this place actually opens and sees what the staff says when they do finally open the doors.... I also called the number listed in the app but no one answered... Doors opened at 5:52 a.m. and I asked the manager what time they open. She indicated 5:00 a.m. but said she was late in getting here in the morning and so.... No apology for waiting or opening late. I think I was the only customer left waiting who ultimately came in. Shortly after I ordered a bunch of people came in so maybe they just arrived. I also saw that there was a car at the drive through window with the driver being handed coffee. I have had other bad experiences related to customer service here but decided against placing anything on here. Opening on time is what I consider to be a never event, sort like paying employees on time. read more

I used to shudder at the thought of a $5 cup of coffee. But you know what? You get what you pay for. Heaven. I want the staff to be my BFF's too! I love them! They even love my dog, and he is offered little starbucks cups of water and biscuits!!! He loves going through the drive through! (Did I mention there is a drive though??) They always remember us! On top of it all, they always make my coffee perfectly. I went to another starbucks due to where I had to go that day, and my coffee just wasn't as sweet and lovely as I have been used too. I am spoiled. This is my happy morning stop on the way to work or when crossing from 93-128 or vice versa! read more

The friendliest baristas ever! There was one occasion where they messed up my order and they profusely apologized, corrected the error and gave me a coupon for a free latte on my next order. Simply the best. read more

I am a fan because of the drive-thru. I'm a fan of the hours this place has. There is so much parking available it's insane. I like that. They have a ton of outdoor seating and they are oh so close to Target... The employees were not amazingly nice. The focus seemed to be on moping (three hours prior to what I was told over the phone was closing time) and the drive thru orders, not the customers patiently waiting in line at the register. read more

2.5 stars if I could rate it that way. I'm glad I'm not the only one that's 'meh-a-ok' about this place. Sometimes I have had great service here and it was super fast, other times I'll be the only one in line, yet I spend a good 10 minutes there for an iced coffee?! They get my drinks wrong A LOT. Apparently when I say 'venti' they think it's a 'Grande'? And I don't even have an accent by any means, so I'm not sure how that happens?! There is also this one woman that works there, if I see her working the bar I don't get my normal drink because to her a Grande Soy Caramel Mach comes out ALL FOAM. That's not how it should be made! I used to work at a Starbucks (6 years total), I know how they ran, I ran one for a while.. This one needs to learn to run their store better, focus on the customer in line and not restocking cups that don't need to be restocked at the moment. read more

Venti Iced Green Tea Latte (Light Ice) almost 2/3 are ice costs me $4.76. read more

Starbucks - Venti Iced Green Tea Latte (Light Ice) almost 2/3 are ice costs me $4.76. - Coffee & Tea Near Me - Woburn, Massachusetts

The one star is for the drive-thru. The only reason I keep going to this location is mainly because of the drive-thru. They never fail to mess up my drink. Whether it Cappuccino or a latte, they never get my coffee right, besides being slow, not hearing well through the intercom or getting the order wrong MOST of the time, and I don't recall how many times I got regular milk when I specifically asked for NON-FAT. Or, when I ask for a non-fat drink and they add tons of whipped cream, without asking, there must be a reason I asked for non-fat milk. Despite many complaints about this location, I don't see any changes. read more

Employees were kind and helpful, great customer service skills! The coffee I had was great!

Went this morning to get my regular coffee and a cake pop for my 4 year old. All staff members were super friendly and super efficient to me and all the customers I had observed. Members I noticed in particular were Ronnie, Wendy, V and Sheen. Bill of course was at the register, the first crew member I interacted with and he was the sweetest. Great experience and customer service. Awesome crew. read more

Nicky very nice; she remember my voice on drive thru. And remember my order too; pumpkin spice frapuccino with whipped cream ;) I like this Starbucks because of drive thru, always strong coffee and next to Target and Petco. read more

By far the best service with the sweetest employee! Always up-beat ready to wake u up and brighten up your morning! read more

Starbucks - Coolest employee! Always so sweet and bubbly brightens up my day every time! Plus he bedazzled my coffee can't go wrong - Coffee & Tea Near Me - Woburn, Massachusetts

This was such a great experience! Our barista was friendly and talkative, but not in an overbearing way! I'd go back just to hangout with him! Our drinks were fabulous too! read more

We are huge Starbucks fans but please remind me to avoid this particular store. Frapuccino was not made well and had to be remade and checkout took forever with only one person in front of us. I am not sure what is wrong with this particular location, but it could benefit from some staff retraining both for cashiers and baristas. read more

On the "Starbucks curve", this one is not bad. There's a drive thru! which means it's relatively big. Being so close to many businesses in Woburn, you get a lot of business people coming in for their morning coffee, which results in a long, snaky line winding around the store. It seems to move fairly quickly though. But being a perpetual student, I am always on the hunt for places to study. This Starbucks is busy, but not loud. Ample outlets and ample tables/chairs. Not very roomy, though, as the store is narrow and long (to accommodate the aforementioned long, snaky line). Baristas are friendly. Lots o' parking in the parking lot. read more

This Starbucks has drive thru which is always super busy so I always get down and go inside cause you will get out first than using the drive thru in the weekends. The service is good, staff is friendly and attentive,they work really fast since is wakes super busy but the coffee is still good. my 4 stars are cause is not Always spotless like I'm used to see Starbucks this one is always kinda messy not dirty tho but other than that it's good read more

Starbucks - Good flavor and the staff is really nice - Coffee & Tea Near Me - Woburn, Massachusetts

Usually pretty quick. Not much scenery outside, but oh well. Coffee is usually good. WHEN ARE STARBUCKS GOING TO PUT TWO CREAM/SUGAR COUNTERS?? I hate waiting for idiots to take their sweet time adding their sugar and cream and cinnamon and and and and and and.........No consideration, all while standing right in the middle of the counter.... read more

I had a small iced coffee, and I swear that there wasnt four ounces of coffe added to the full cup of ice!!! I dont understand how this place is so famous? It coat $2.62 for 4 oz of coffee, that comes out to pver ten dollars for a large hot voffee!!! When I told yhe baristeress, she snootily iformed me that sh filled it to the brim. With 4 ounces of coffee pver 8 ounces of ice! The girl in front of me was paying $5.08 for a medium coffee drink!!! A bottle of beer is less in most bars!!! read more

Very disappointed in this Starbucks! I always do a mobile order because I'm on a time limit. I ordered my drink and when I go to pick it up, it's not even done. The barista who made my drink dropped the drink on the ground and she used the same cup to remake my drink. The 2nd drink she made me was so thick and not mixed enough...I couldn't even drink it. read more

I go to this Starbucks because my son is in a wheel chair and it's easiest to go to the drive thru. I opened it at home to find 1/3 of the cup empty before I drank any at all. So disappointed. read more

Starbucks - Haven't had a sip of this yet! Where is the rest of it!? - Coffee & Tea Near Me - Woburn, Massachusetts

The rating is based solely on the process they have here for getting orders out efficiently. I've never had a bad drink from them. The issue this place has is the way their system runs. It seems that mobile orders, drive thru orders and in person orders all fall into the same line. So you end up having three people working all the mobile orders coming in, leaving the people who are standing there waiting for 15+ minutes. The people making drinks need to split up. One works mobile orders (the persons not even there waiting yet) and the other 2-3 work the drive thru and in person orders. When that line has died down jump on and help another person out. It's extremely simple and can help you guys fire out a cappuccino in sub 17 minutes, 23 seconds. Get it together!! read more

Employee was so rude to my wife who did the right thing and went inside with a 4-drink order. Kept barking orders at her about where to stand. read more

This is the WORST starbucks I have ever been to. Rude to customers? Really? 5 people behind the bar and I'm waiting 15 min for a plain iced tea? So ridiculous and completely unnecessary. Won't ever stop here again. read more

Excellent service especially doing a pre-order! Ready within a minute of arrival. Had a very friendly barista named Brittney that was very artistic. She drew me a swan in my white mocha. read more

Starbucks - Thanks for my Swan Brittney! Who needs designs on a plain red cup! - Coffee & Tea Near Me - Woburn, Massachusetts