April is an awesome manager at the Starbucks if something's wrong she will accommodate you and then some always smiling always happy to greet you. I highly recommend the Starbucks for good service and if it's not right, they'll make it right. read more

First of all, this isn't the starbucks in Target as another reviewer said. This is the Starbucks by Habit burger. Anyway, it takes so long to get mobile orders here, either because they aren't made or because you don't know what drink is yours when the sleeve is over the name or your food and drink are on two separate sides of the counter. The Starbucks on Lee Rd organizes orders (food AND drinks) alphabetically which makes it so much easier, every Starbucks should do that, especially this one! read more

Starbucks - Front of Starbucks by parking lot - Coffee & Tea Near Me - Watsonville, California

Customer service has improved greatly, I must give them credit for that. But the ambiance still sux. If they improved the outdoor seating area with something totally different this place might be a winner read more

Starbucks - Filthy tables & unaccommodating chairs But the taco place next door is always clean - Coffee & Tea Near Me - Watsonville, California

I personally like this location a bunch, even though there are lots of negative reviews. I love using this location as a study spot, and though the location has filled up as recently because of its newness, I still think this is a prime location for studying. There are many tables along the back with 3-4 outlets for studying, plus lots of tables around if you are in a group of 4. The people working there are also very nice, as I have experienced and seen from other customers. The bathroom also requires a code, which is nice, and the sink is touchless, though I'm not a huge fan of the air blower in the same spot as the faucet. Other than that, the place is usually pretty clean, and it's easy to find a parking spot. read more

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Great customer service, needed help with a wrong order and Monica was so nice and very helpful.

Placed an mobile order and waited for an hour in store for my coffee. Asked the barista several times about my order and was met with the same reply each time "we can't seem to find it" Extremely dissatisfied. read more

I typically order for order pick up in store, everyone is always so nice. BUT today I decided to order drive thru pick up. I went thru and nicely asked for my order but was yelled at to next time let them know at the drive through ordering screen so they could have it ready but it was already ready since I had only came through once the app told me it was complete. Next time the employee shouldn't be rude and maybe give a friendly reminder of asking to stop at the drive thru window. Or even checking to see that the order is already done...if you don't like customer service find a new job! read more

Manager with ponytail sucks , tooo by the book and swears this her whole life . Makes a single drink at a time and has 0 ability to multi- task . Needs a new store manager . read more

This store is very clean, has great friendly service and makes the best Cinnamon Dolce Latte's.

The worst customer service at any Starbucks I have been to. I was literally standing there while the employees just walked by me. Finally some guy, whom look irritated and was rushing me, helped me. I was waiting for 20 min for one drink and non bothered to tell me that my drink was ready. My drink was sitting there with a sleeve covering up my name, so I had no idea that it was ready Today is tues October 31, noon. So whomever the guy that was working needs some customer service training. I get that you are busy and employees still need to be professional. read more

Starbucks is Starbucks, tastes pretty much the same everywhere. The only exception is that the staff here are SO friendly. The lines are pretty long as expected in the morning, so if you want to maximize efficiently, order through the app at least five minutes beforehand! it never let's me down. read more

Starbucks - Dragon fruit mango refresher - Coffee & Tea Near Me - Watsonville, California

Stopped by here on our way to LA. Baristas are super friendly and even gave us a drink on the house! I might be biased though since she did compliment on my outfit, which I have attached below. Bathrooms are closed due to covid. No drive-thru. read more

Starbucks - My attached outfit - Coffee & Tea Near Me - Watsonville, California

Slowest Starbucks on the planet! Never coming here EVER AGAIN! Ask what delay was. Short staff and alot if people in the cafe. Do better starbucks read more

If I could do 0 stars I would and I will never be back to this location even through it's the closest one to my home. The first two times I came to this location they took a ridiculously long time ~25 minutes to get 1 drink out even though it wasn't busy and one of those times they made my drink incorrectly and damaged my personal cup. I was patient because I had the time and because it's a new location and maybe still figuring things out. The 3rd visit: I went through drive through hoping for a better experience. And I had to repeat my order 4 times (for one drink) to the girl taking my order and she was clearly not paying attention to a thing I was saying even asked "and you said oatmilk right" after the 4th time-- I had not said oatmilk EVER. Today, it got worse (4th visit). I went through the drive through yet again and my god it was the worst experience: I ordered, asked the person helping me to repeat my 1 drink back to me to make sure it was correct and drove up. She opens the window, takes my payment and says "they are working on it" and closes the window. After ~5 minutes, she opens the window and hands me a hot drink when I ordered an iced drink. I told her "my order was for an iced drink not hot." She doesn't say anything, takes the drink and closes the window. I imagine she went to go ask for my iced drink. She comes back after another 5 minutes with a grande size drink about 70% full, dark syrup settled on the bottom of the cup (very clearly not mixed at all). I looked at her and said "are you serious?" even though i didn't intended to say that out loud. She ignores the clear inconsistencies in the drink and says you ordered a tall in a grande cup- and I said yes because I paid for an extra ingredient (cold foam) and wanted there to be room for it. She says "so you want us to add more milk?" I said "is that the only problem you see with this drink?" She closes the door and goes to talk with the girl making the drinks again. After about another 5 min and no drink, I tried to get her attention to just get my money back and leave. Finally, she opens the window and I ask her to cancel my drink and provide me with the manager's name and a refund. She closes the window to do this and that takes about another 5 minutes. By this point customers behind me are honking and upset. She finally comes back and hands me a receipt to sign and informs me that she is the shift manager!!!! I honestly could not believe it. In my experience both inside and from the drive through staff constantly looks like they have all the time in the world and like they have no idea what's going on at the same time. I expressed how poor my experiences are consistently at this location and how that's unfortunate because it's the closest one to my home. This all took at least 20-25 minutes for 1 drink in a drive through with no cars in front of me! Avoid this location. read more

Waited in front of the register. Employees keep passing by no one could take my order. Employees Did not make me feel welcome. Worst customer service read more

Location just opened. I'm surprised that the service is so poor. I spent my entire break waiting for food that was never delivered. And without being acknowledged the entire time. Asked for a refund and the manager could barely figure it out. Won't revisit this location. Sucks because it's a half mile from my job. read more

One of the bigger Starbucks and most busy in Watsonville. They have outdoor seating which is nice when the weather cooperates. In a good location next to a Target that also has a Starbucks inside. Since it is busy they tend to run out of ingredients fast especially when their are specials through the app- ie frap base for Frappuccino and refreshers. Workers are nice and willing to help if your drink is wrong or taste off. Not the cleanest just because the foot traffic in here gets busy. But overall a good Starbucks to visit. read more

Starbucks - Inside on a typical Sunday afternoon. One of the busier Starbucks so not as tidy. - Coffee & Tea Near Me - Watsonville, California

The was the first Starbucks in town and boy, was it hoppin' when it opened. I think I was still in high school and I still come here once in a while when I meet up with a friend in town to gossip about life. I always feel funny coming here because I swear I'll probably see someone here from high school. Scary!!! You'll see the skaters and their skater girlfriends, the girls with the typical blonde (wanna be) "highlights" but they're not really blond because they're brunettes and don't realize that they look like their other 10 friends with bad dye jobs. Oh, and you can't forget the wanna be "stylish" chicks with the muffin tops because they think they look cute in a size too small pair of trendy jeans that are about a year behind major cities. Oh man, I'm horrible, I'm going to hell for saying this ... Sorry, back to the service ... they're normally pretty good about making my chai lattes and green tea. Seating can be quite limited on evenings, especially Saturday nights when people are out getting drinks. There's additional seating outside which is awesome on those rare warm nights. Parking sucks as usual in this shopping center, but oh well, at least there is parking. It's Starbucks. What do you expect from a chain?? read more

Starbucks - Coffee & Tea Near Me - Watsonville, California

Five hour drive ahead of me. I need A FRAPPUCINO. Stat. But I want it with mocha. Lite. Extra whipped cream. Because that's how I roll. And my name is Allie, not Ellie. But otherwise, yeah, paying $5 for the privilege of having ice cold slushy coffee down my gullet while I face the long mind-numbing drive ahead of me is a no-brainer. And they always give my pup a Puppucino. read more

Worst customer service ever I was the only one in the store with only one employee it was a female this was at 9 AM today November 17 she was extremely rude I had to call her at least four or five times in order for her to turn around I asked for a toasted white chocolate mocha. She gave me warm milk! She was extremely rude and did not want to give me my refund never coming here again I hope they do something about this employee she's giving Starbucks a bad reputation!! read more

I usually have a good experience with Starbucks.. My Go-to place, the past 3x's I've gone, my coffee's have been so bad, no flavor, no sugar and aside from that, the service has not been great.. more of a "can you hurry up, give me the name of your drink and move on" attitude.. pretty disappointing. read more

I waited over 20 minutes this morning for two very simple drinks. Then an iced soy drink was given to me as a hot milk drink. The hot was bad enough but the milk would have made me sick. This place needs to get their act together. It is absolutely the worst Starbucks I have ever been to. And my iced soy vanilla latte (stupid simple right!) Tasted burnt and was the second worst coffee I ever had at a Starbucks read more

Best Starbucks on the planet!!! (OK, except for the original in Seattle). Best people behind the counter: Veronica, Ali, John, Mike, Gabe, Jessica, Patrick, Val, Vanessa (Manager), and everyone else's name I've forgotten (I see your faces though). We stop every single morning on the way to work. True story: one morning there was a school bus in the parking lot and a line 3 miles long inside. Erin (no longer there) saw us in the parking lot waivering on whether to go in or not. She waved at us through the window to come in, made our coffee ahead of everyone else and said to pay for it tomorrow. That's the kind of service we get from everyone in that store. The only thing that really sucks is when our fave people get moved around. Jason, Bunny, Emmy, Liza, Scott, Rebecca - we miss you!!! read more

Its snowing at Starbucks in Watsonville! Oh wait thats just the dirt falling from the ceiling over the food counter! Yuck. Manager cleanup on aisle STORE. Not up to standards that I would expect. read more

Starbucks - Yes thats dirt and grime over the counter! - Coffee & Tea Near Me - Watsonville, California

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I asked for a mango dragon fruit without ice. First she said they were out of the ingredients (which I'm very doubtful for because it was 7 am on a rainy Friday)but then she told me my total will be $15 for a venti mango dragon fruit lemonade no ice which is normally no more than $5. Then she read back my order and had a bunch of items that I didn't add on there and I had to correct the person who was taking my order like 3 or 4 times and she still didn't get it right. It's less than 50° why would I want a drink with extra ice. When I got to my classes I took out the ice and the drink was about 1/4 filled. Every time I've been there I've had to wait 20-40 minutes just to get my drink and they aren't that busy. I've seen people go inside and come out within 10 minutes. The drive through is not very well constructed there is little to no space to get out. read more

Such a long wait, the drive through is extremely long. I have been to the one in gilroy and that has been long but moves fast this is 30 minute wait. Gave me a chance to write a review, other than that things are good. read more

Starbucks - Almost there - Coffee & Tea Near Me - Watsonville, California

I went to this location yesterday (10/28) & today (10/29). Both times my order was slightly wrong. The first time it was missing a shot of espresso and today it was not the size I asked for. The masks and the acrylic divider make it so hard to hear on both sides. Each time the barista happily offered to correct by making an entire new drink. While it was not needed, it was very much appreciated. Great customer service all around. Thank you. read more

The worst starbucks I've ever been to. I understand its a busy location , therefore management should really step forward and make arrangements for better customer service . AND CLEANLINESS read more

NO eye contact, DIRTY tables, OUT of every drink! Customer service was OK, they made mistakes on our order and made us go back to pay the difference. read more

I'm so annoyed. This place used to be good. The staff they have now is nice to look at but they all work really slooooow. I waited 30 minutes with a 5 year old for a simple drink. Their attitude was whatever about my time being wasted and claiming it was made and someone took it. No drink ever was ever made or they never put the cup down to be made. I got a refund and left with no drink and feeling negative towards this Starbucks branch. Don't go here. All my recent visits have been hectic, at least 30-40 minute wait, poorly managed and drink flow is poorly evacuated. read more

The absolute worst Starbucks I have ever been to.It's always a long wait, today 30 minutes for a mocha. While waiting, music playing (while small children present) starts dropping f-bombs, the next song, gun shots...are you kidding me! I will drive the extra few miles to find another. Won't be coming back. Awful read more

I would rate this location on the lower echelon of the stores I've been in. No greeting, Slow service. The guy at register didn't thank me nor smile. He was sipping off a drink that he kept in the sink. So S L O W getting my drink. When it was ready, she set on counter, shouted out what it was... and my name was on the cup. And she didn't thank me either. Even though she thanked the person ahead of me who ignored her cuz she was talking on her cell phone! FAIL, glad I don't live close to here, I don't have to come back. This was at 10:40 am on Sunday, Sept 7, 2014. read more

Wow! This Starbucks is amazing hands down funnest place to be when you got free time. I never thought I would find myself going to Starbucks Coffee just to 'hang out' The people you should know: Ricardo, Jessica, James, Jean, Spencer, Taylor and Sarah! These Baristas and Shift Supervisors are what make this wheel turn. Not only are they inviting and friendly but they are genuine and I would consider anyone of them a friend. Producing outstanding beverages at a great pace, I know first hand if I come in the evening I'll always get a great beverage. As I read the reviews over and see people complain about the speed of service I laugh. This Starbucks makes about 350 Extra Caramel Caramel Frappaccinos everyday in addition to a "Gratuitous" amount of White Mochas slaging grande Pikes left and right. With that much business the gotta be making something great tasting. This is the ideal 3rd home for me. read more

In a quick fix after going to Target it is not a bad place to stop. Not my favorite Starbucks on the Central Coast but they get the job done. Parking can get a little crazy and the lines can sometimes be long. read more

Today was the only noteworthy experience I've had here, and I've been here a lot. The store is always packed, this time the line was short but the orders were long and complexed. I waited around 10 minutes with only 2 parties ahead of me. I expected to wait a similar amount of time to get my iced coffee, but the barista busted out 10+ fraps plus my coffee in lightning speed. They were both friendly and efficient. Minus 1 star because whoever schedules should have more staff at that store (2 staff doesn't cut it). It's always packed, and I understand sick calls etc., and am not familiar with their policy... but in my own work experiences, there's typically a manager (on salary) who is required to step in to help when staffing is inadequate. Also, I tried mobile pickup before I went in, but it wasn't available. When I asked the young woman behind the register, she explained they had run out of labels. (No labels = handwriting names = slower service... in an understaffed, high demand store). So whoever staffs and orders labels might want to step up their game, because it puts an unnecessary strain on their staff and also frustrates customers. read more

I don't normally write review for Starbucks in Target, but the girls that helped me were so helpful and went above and beyond to help me. The expresso machine wasnt working super well and they gave me an extra shot of expresso to make up for it. Also I asked for a splash of soy milk and they gave me a small cup instead, all with a smile instead of the usual snarl that I'm used to elsewhere. Lastly, they made the nicest frap I've seen in a long while. They put gracefully added whip in the middle (never seen that before) and on the top. I stopped getting fraps because they're usually a sloppy mess. This one looked like the ones on the posters. Great job girls and keep up the good work! read more

Worst drinks I have ever had from a Starbucks and I have had food poisoning before. I asked for a hot white chocolate mocha and got pure cold syrup, and it took 20 minutes. I'm not normally one to complain but I was very disappointed and I didn't have the time to ask them to redo it so I went to the Starbucks next door at target with only one staff member my order was correct and only took 3 minutes read more

Awesome staff - although we are training some new ones. This is "my" Starbucks. I miss them when we travel and I almost hate going into another store. Love when the staff is like family and they know what you want better than you do! Fun atmosphere, young staff, always busy. Do not come here if you are in hurry - only if you want the BEST, most carefully crafted (with love) drinks! read more

The dirtiest and least maintained Starbucks I have ever been to. Wow! I was really disappointed. Nothing more to say except I will never come back. read more

They need to work more on prioritizing their orders. There was about 15 people that ordered in the store and all they called was online orders like do the people that order in the store not matter? I literally waited in line for 20 minutes while all they called was online orders. Terrible experience. read more