Service took a long time and I'm not sure why. When I got my drink, it was milk and caramel. read more

Starbucks - Iced Caramel Macchiato - Coffee & Tea Near Me - Vestavia Hills, Alabama

Melody at the window had a really friendly demeanor and voice, she was awesome. By the way, the products are great, the only advise would be to maybe not push the tipping policy so much at a drive through. I'm simply picking up an order, it's not full service. Other than that, the store is always clean and in a great location to my office. No other concerns and glad Starbucks is here. Happy Yelping! read more

Would be nice if they didn't put inappropriate comments on our drinks. My wife and her sister don't appreciate the things said

The fact that I ordered 25 minutes ago in the middle of a day when hardly any customers are here and I am still able to stand here and write this review because I STILL do not have my order should say enough. So disorganized. Awful service. Still waiting....... Still waiting...... read more

This is the absolute best Starbucks I've ever been to!Excellent service by employees who seem to genuinely love their jobs! Beautiful decor, clean bathrooms & excellent drinks (they even gave us samples)! All Starbucks should be this great!!! read more

Just ok coffee - overpriced but gets the job done in terms of caffeine needed to start your day.

3-stars is about right. Slow service. It isn't often Starbucks messes up your order but here they did. They corrected the error without issue. Still I've been to many better run Starbucks. If you need your fix it's available but I'd choose another. read more

This is an absolutely garbage location. Good luck getting service even during slow hours. They won't even take your order. Some chick wearing hiked up jorts was busy checking her phone or horoscope and wouldn't even acknowledge the cars piling up in the drive thru. read more

Just your typical Starbucks. This one is tucked away but they are super nice here. They have ample seating both indoor and outside. This is our usual stop since it's so close to us and they are helpful and like to offer suggestions on different drinks. We really like this location read more

I came in while all their brewed coffee machines were down and while their mobile orders were not coming in, and I have never seen such great service under pressure. They had a rep at the door making sure all orders were correct and then some, while apologizing profusely for the circumstances beyond their control. For a weekend rush, they performed so well under pressure and made sure the wait was compensated to the best of their ability. Praises to the team for working so well together under a stressful situation and apologizing for things beyond their control! Not to mention my latte (over my usual pike place roast) was great! read more

Ordered a decaf. Waited and waited and waited. So I got back in line and asked where my decaf was. Oops. Made a mistake. Thought I said an expresso. I will get it for you. Wait. Then someone else will get it for you. Waited and waited. Finally got the cup of decaf. That is all it was. A cup of decaf coffee. I guess you should order complicated drinks at this location. I have no idea if I should have paid less because no one gave a care about my customer experience read more

This location messes up my order regularly. Twice this week they gave me a cup of black coffee instead of what I ordered. 2/10 would not recommend to a friend read more

Everyone at this location is very knowledgeable. I frequently visit this location, and have yet to come across a drink these baristas can't create with expert precision. Great environment with free WiFi that is easy to log onto. Also a nice outdoor sitting area. There customer service is top notch they have always been glad to fix any mistake. Even to the extent of it being my fault for the error. Customer service like this is hard to find. With the drive through and convenient parking it's very easy to get in and out of this location. Faster service than one would expect. Overall I highly recommend this starbucks for its very personal and educated staff coupled with a very efficiently run business. read more

This location has the sweetest most professional employees ever! They are so fast and so kind! I have a great experience here every single time! read more

So I'm in the area near this Starbucks relatively often, and God knows, I've been to a million Starbucks. So that being said, I think this one does a really good job. The drive thru moves quickly, I've never gotten a drink that wasn't perfect, and the crew, no matter who it's been has always been prompt, friendly, accurate and professional. There's a great patio out front for when the weather is nice, and plenty of seating inside where you can kick back and spend some time working, meeting friends or just people watching while consuming copious amounts of caffeine. If I was parked in a spot where the distance to 4 Starbucks was the same, I would always drive to this one, if for nothing else than to deal with the crew here. The personalities of the baristas is the 2nd most important part of a coffeshop, and its only 2nd to the coffee. The Starbucks in Cahaba Heights has both. Great experience every time! And a special shout out to Katy, who knows my drink before I even order. Sometimes you just get that person in your local spot who remembers you and that makes a big impact on the experience you have as a customer. Its good to be recognized, and even better to be recognized and to get great service and great coffee. All Starbucks are not created equal. This is definitely one of the better ones in the 280 area. read more

Starbucks - Wake up! - Coffee & Tea Near Me - Vestavia Hills, Alabama

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I don't know why this location has bad reviews. These girls were the sweetest when I walked in and my order was perfectly made. Being from out of town, this was a nice place to stop and get some work done! Highly recommend read more

The past 4 times I've been to this location, they have consistently been out of the spinach and feta wrap. I have been first thing in the morning in the time span between 7:00-8:00 AM twice and they were out both times. As well as for lunch between 11-1 and were out both times then too. Each time I go back thinking, "surly they won't be out AGAIN" and sure enough they always are. Extremely aggravating! Don't feature an item on your menu and then not ever have it! read more

The worst location in Birmingham. The orders are never made right and the way they fill mobile makes zero sense. They will make half your order and then you wait over 20 minutes for the other portion. Someone needs to manage the flow and process of this store. I sat waiting for my drink to have cold foam added to it for almost 10 minutes, and it was made wrong. I'll stick to the Mtn. Brook location. read more

This SB is an unusual place. The person taking my order actually smiled at me, and even though they were all busy, she asked if I had a nice weekend !! Then she said "thank you" when she gave me my change. Then the person handing me my coffee said "thank you and hope you have a nice day !" I don't see any business these days with this sort of friendliness. I was impressed. I don't live in B'ham but if I did, I would go out of my way to stop in here !! read more

This Starbucks is tucked away in the Cahaba Heights area, behind The Summit. It's probably not the most convenient location, but it's nice to have something in this area. The location isn't that spacious, so don't expect to find easy seating during peak hours. Service here is also usually a miss, the baristas here comes off very cold and just kind of 'whatever', so don't expect too much. read more

It's a Starbucks. And it's pretty much the norm. I'm only reviewing for those who aren't normally in the area and are completely unaware of HOW BUSY THIS PLACE IS ON A WEEK DAY MORNING! It's a very small Starbucks so long lines inside and at the drive thru. So be prepared. The regulars seem to be used to the tight quarters and long lines. It's obvious there's not another coffee shop close by. EVERYONE in this neighborhood apparently likes Starbucks. It's kinda out of the way for the average person just driving around the area. It's tucked away and really seems to be only for those who live in the area. I have been a Starbucks fan but after I realized I didn't NEED it, I enjoyed going to local places. They aren't as cookie-cutter. I remember when Starbucks closed down several BHAM locations, including those that were just blocks off the interstate (see Roebuck) or closer to high traffic areas. I get it...the Roebuck area isn't Starbucks normal demographic, but it was right off I-59 and was appealing to travelers coming into or leaving the city. Easy to get to. Now there's no place to get coffee on that side of town except for the Starbucks in Trussville. Starbucks is more of a status symbol than a quality place to get coffee. I stopped here one morning because I needed something stronger than my normal cup of coffee from work. But it was kinda out of the way. Here's hoping that eventually there will be another coffee shop that will open in area that's easier to get to as I drive to work. read more

Gosh... You guys know how much I support local. I just happened to be early for a meeting across the street from this Starbucks location (and possibly a few others). It made it an easy choice to park myself here for a quick perk me up. The people at this location have always been extremely nice. They're all flying around at break neck speed and getting orders out in no time. The coffee was hot and really, really fresh. On top of that, they've got some pretty great breakfast sandwiches. If you can't go local, go here. read more

I have been to several locations and this one is just simply amazing. Second time here and the staff is so helpful & friendly. I didn't even have to get up from my seat to get my coffee when I was deep in conversation with my son, he just brought it to me! It was seriously so nice & very thoughtful. Highly recommend! read more

Omg. I am OBSESSED with Starbucks! I probably get it every other day if not every day. My favorite food item is the bacon egg bites. These are super good for breakfast or as a snack. Drink wise, I usually stick to their black tea. Don't forget to sign up for their rewards program to get lots of perks and free goodies! read more

I usually work from either the Irondale or Hoover Hwy 31 store, this was my first time here. Ordered black dark roast, and it tasted a bit watery. The weren't playing a Starubucks playlist over the speakers, it seemed like someone's 1990's iPod playlist.. Pretty lame. The service was friendly and prompt, however. Store cleanliness and atmosphere was great, again, minus the 90's flashback. Probably won't come here again, good coffee is just too important when you go to a coffee shop. If you're a latte person, I'm sure this would be a great location. read more

I am typically a local biz supporter, but there are certain measures one takes when you need coffee. So this is my GO-2 place. It beats burnt coffee at the Chevron. I particularly enjoy this Starbucks because many local Cahaba Heights people are drawn to connect here which brings a local vibe to it. The staff is great and friendly even when pre-coffee partakers are not early in the morning. The inside is clean. It would be cool to see Starbucks take more of a local role in connecting the community together through various events such as board game nights, etc. Nonetheless, it's coffee and it's a good place to get it in a fix. read more

I've gone to this location for about 4-5 years. Ordered my normal Venti Hot White Chocolate Mocha...I pulled up to the window and the girl behind the mic had placed my order for a Grande...I politely told the guy at the window I ordered a "venti." The girl who apparently made it was not very happy I rejected the grande so she went back with the grande, poured it out, and then gave me warm milk in a venti cup. Odd. I called the store and amazingly enough I got her! Ha. I told her I clearly knew what she did and how perplexing it was. However, she so graciously told me to come back to the drive through and they would give me the proper drink. Thanks. read more

Starbucks - My "hot white chocolate mocha." AKA warm milk. - Coffee & Tea Near Me - Vestavia Hills, Alabama

Never doubt when you come to this Starbucks they will get your drink wrong! I order a simple grande drink in a vented cup with extra ice... but instead without a doubt every time they give me extra milk and light ice which is why I order it the way I do in the first place, so there is not as much milk. Annoyed! read more

I hate when I have to come to this location. I always order quad shots of espresso in my drinks and they NEVER put the right amount. And when I ask if it's quad, they say it is but it literally looks like 2 shots. Then when I just go order another shot of espresso, I'm presented with a measly little SIP of espresso. read more

This location is convenient for me, but I do not really enjoy it very much. The staff does not know how to make any new seasonal drink that comes through. Even some of the normal menu items do not taste quite like they should. The staff is always busy mingling with other people instead of paying attention to the customers. The drive thru is also confusing and makes a weird loop. read more

I visited this location one day during "Frappy hour", and they were absolutely slammed. I really wasn't expecting much, because it just seemed like a MAD house. But, I reached my turn in line, where I met a very friendly, warm, and funny man named Sheldon. He really did make me want to return to this location at all times. Excellent customer service skills!! And then I forgot to tell him no whip because I was memorized by his people skills and friendliness, so I asked the baristas whenever they got to my drink, no whip please and they were way more cool about then I imagined, despite the insane amount of different kinds of drinks coming in and going out. This particular crew on that day were artists of the coffee world haha. read more

Probably my least favorite Starbucks in the area.... Pros: friendly baristas Cons: coffee is always funky tasting (I.e. Burned), tea even tastes bitter most of the time and I've always ordered the same thing at other locations and it's been fine. Long wait times. Bathroom has been dirty quite a few times too. read more

The service today wasn't great. Three guys working, but very busy. Might be more pleasant experience with a smile and less bad attitude.

Very popular place to go. Great location. No complaints here. They rarely mess up orders and if they do, they get it handled asap

I tried to order through the drive through here at night but no one greeted me through the speaker even though i saw the lady who was working inside look at me. When i drove up to the window, there was no one that bothered to ask for my order. I just left because apparently they didn't want to work anymore. read more

Worst Starbucks in Birmingham. Longest drive thru wait times I've ever experienced. Staff is not personal and acts like they could care less about customers (in the drive thru). I go out of my way to go to other area Starbucks so I don't have to go to this one. read more

This Starbucks generally has great service...this morning, the young guy at the window never acknowledged me...the only words he spoke was the dollar amount of my drink...I was waiting for a "good morning" or "have a nice day" that I thought I would get seeing as I was the customer. So $4.63 later and a rude experience really bugged me. Please train your employees that the customer has a choice and chose to spend their money at your location, so treat them like you care about them. read more

We are local coffee shop fans (primavera) so we don't usually stop at Starbucks, but I'm glad we did! It was busy this Saturday AM! I was impressed with how well the seven baristas worked together is such a small space. I still won't be a regular, but when necessary--I'll be happy to visit this clean, bustling Starbucks! read more

Are used to come here all the time this place was absolutely amazing even though the drive-through is horrible. I always scruff my rims because the drive thru is so small it's ridiculous. I don't know who was working tonight but some chick answered the phone with an attitude. I called to ask if they were open because yelp said that they closed in 19 minutes and she informed me that they just started closing the Starbucks stores at nine every night except for on Saturdays. I don't understand why people want to work in the food industry If they have an attitude. Until they fix the drive-through I will not come back to this location it's ridiculous. The Starbucks on 280 beside the fresh market is a lot better so that's where I'll go from now on read more

Great attitude and fantastic service! Asked for cinnamon today in drive thru and they made me a custom bag. :)