We came here while charging nearby and using the facilities. Bathroom is spacious, clean and not stinky. The morning crew were very friendly! Enjoyed the music choice while waiting for our hot chocolates and matcha latte. Picked up a new coffee cup to remember our visit. read more

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Very popular coffee spot, consistent but generic. Come here for coffee, ordering online is easy, staff can be friendly but are mostly swamped with the sheer amount of orders they get. There's plenty of places to relax and get work done, but it's frequented by many remote workers. Plan to wait 10+ minutes for simple orders, but order in advance and pick up en route read more

Starbucks - Coffee & Tea Near Me - Vernon, Connecticut

Stopped in for Tesla charging and wanted to have a quick breakfast . Nice location . Very close to Tesla chargers. service was good . Was empty , so not much of wait time . Restrooms facilities available . Lots of space inside and outside to dine .. Coffee was ok. Not the standard taste of Starbucks . Coffee was a bit watery . Bagels were so soggy :( we asked them to toast it and it wasn't much toasted . Couldn't eat even half of it . They should stop selling bagels or just make it better. Overall an average experience.. read more

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A very nice, clean store with a busy drive thru, whole e. Cow! It was wrapped around the whole building, and the employees were on point! I was in the area, and decided to grab a quick beverage. The decor was interesting, in a good way. The employees were extremely busy, so no interaction on this visit, which was understandable. Will be back. read more

Starbucks - Coffee & Tea Near Me - Vernon, Connecticut

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I was not greeted as I walked in nor did anyone follow up with what I needed in or what I was there for terrible customer service.

If I could put 0 stars I would. My mobile order was apparently stolen. They make a new one and it's nothing like what I ordered. I park and go inside to have it remade. They acted like they had no idea what I was talking about and were very rude. The drink was then made again ..WRONG again. Not only were the drinks bad and not even made properly but the staff was rude and service was terrible. read more

Everyone I go here, they get my order correct. 99% of the employees here are friendly and personable. The place is always super clean, and the staff really cranks out the awesomeness when they get slammed. This location has randomly been closed during normal business hours, and that is never a fun surprise, but I am sure it has always been for good reason. I avoid drive-thru at this location, because once you are in that line, there is no way out but through, and if the line is moving slow, you are committed (whether you want to be or not) long before you even order. Going inside is much faster. read more

I come to this Starbucks once or twice per month. My drinks are always delicious and the pastries and protein boxes are fresh. The baristas are friendly- though not the friendliest I've experienced at a Starbucks. I've noticed a weird vibe when I sit inside. The baristas don't seem to be having much fun like I've noticed at most other Starbucks. Also, the drive thru can be quite slow but that certainly won't keep me from being a customer. read more

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The team at Starbucks is keeping up with business and handling Covid best they can. With the shift to mobile orders and drive thru they are on a busy road and during the morning prepare a little ahead for your order. The team moves fast as they can and they get out drinks and food out quickly and it's our part to stay patient and safely distant while we wait. When we do get that treat on a Friday after a long work week it'll be worth it. read more

Starbucks - No indoor seating - Coffee & Tea Near Me - Vernon, Connecticut

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I stopped by to try the 2021 fall drinks. Pumpkin spice latte and Apple crisp macchiato were both good. May be I liked the apple crispe macchiato a little bit more. read more

Starbucks - apple crisp macchiato - Coffee & Tea Near Me - Vernon, Connecticut

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$10 for a poorly made coffee so you can wait more than 10 minutes for it to be made when there is no line inside. Unbelievable. Zero stars

The drinks are never the same twice. I went there today and spent 20 minutes waiting in the drive they line. The girl who took our order had such an attitude. She didn't want to hear our full drink order for example I wanted a vanilla blonde latte with soymilk but she wouldn't fix what milk was listed or how many pumps of flavor etc. so she tried rushing us again by continuously asking "is that it?" Over and over. We also wanted tea. She said "we basically don't have tea today except green" whatever the green tea is called. So we pulled out of line and went in. It wasn't any better except seeing they had 4 teas available. My drink was completely wrong. She "forgot" that the vanilla blonde latte had vanilla in it. For $9 and 45 min wasted I would never return to the Vernon Starbucks. This place is a real shit show. Also the order ahead options sucks. They are always 30 minutes behind and shouldn't offer it at all if they can't handle the amount of business. read more

Every restaurant struggles during Covid with staffing, but this specific Starbucks is an extreme example. They are intermittently closed due to staffing shortages more than any restaurant I've encountered. So, expect that they will be closed 1 in every 5 visits. The drive through almost always gets our order right. We've literally been through the drive through around 100x at this location and they've only made a mistake twice (maybe a 98% accuracy rate?). I can't say that about any other drive through around. The staff is good and typically in good spirits despite a line of cars down the street. The parking lot is very, very quirky and difficult. It is common to see customer fender benders in this location's parking lot. read more

Starbucks is usually my favorite -- but unfortunately I have consistently had less than satisfactory service at this Starbucks. While my coffee tasted typical, I waited 20+ minutes over the projected ready time to receive it. These workers are working hard, so it could be a staffing issue or inaccurate timing by the app, but it's happened so many times. read more

It's no mystery that Starbucks is by far my favorite stop for coffee and other selections that are spontaneous dictated by my cravings at any given moment. I have visited literally hundreds of Starbucks' location since they've come into existence and although they all seem to be pretty consistence with the quality of the products they offer; the service, quality of the product, wait-time, cleanliness and accessibility of the location are the five points I will rate all of them on going forward - so to make the point I've recently incorporated a rating system based on this short list to calculate the rating of the locations I visit. I feel all these criterions are controllable by the corporation, the franchise owner or store manager. Service - 5 Stars Quality - 5 Stars Wait Time - 4 Stars Cleanliness - 5 Stars Accessibility - 4 Stars Rating 4.6 read more

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For the insane rush they had yesterday on Thanksgiving day they really crushed it over here at this Vernon location! A few people began complaining inside, but what do you expect when the entire business is being swamped?! Customers need to be more open minded, especially during these times of low employment where it's a blessing we even have workers who show up the morning of thanksgiving to just prepare your beverages. A 5 star performance in my books. read more

I got a drink here and it was great! The workers were nice and patient! The only thing that was a little bit bothersome was that the drive through orders were very much prioritized over the people inside. So if you need to be quick take the drive through. read more

Many times I've asked for light ice and it's not served as requested. It's disappointing and a waste of money at this point. Today the ball was swinged out of the park. read more

Starbucks - Starbucks idea of "light ice" - Coffee & Tea Near Me - Vernon, Connecticut

A lot slower then they used to be, waited over 30 minutes for a coffee. Will not return.

I had my very 1st frappicino the other day at Starbucks and I loved it! My stomach cannot tolerate coffee *decaf or reg* so I go my order without coffee. The taste was heavenly! I loved it so much I bought the ingredients and made a homemade frappicino....yum! read more

Starbucks - Caramel Frappicino *no-coffee addition* - Coffee & Tea Near Me - Vernon, Connecticut

Placed an in store order and waiting for a while, asked them and see if they can check my order, was told they are 15 minutes behind. How TF did you not tell me when I placed the order? Disgusting read more

Between the terrible Wendy's and this Starbucks I am going to start calling their business neighborhood "Death Valley". This Starbucks has crazy hours. They change constantly. The parking lot/drive thru is a maze and today they appeared to be open but there were cones across the drive thru-which leads to a 5 point turn around. They have some sandwich board signs propped up behind the building about whether they are open or closed but I've never seen them set up any place that can save you the time and annoyance of driving into their parking lot before finding out they are closed. The 3 stars are because when they are open I've never had a bad drink there and the staff are nice. read more

This Starbucks visit was my first time. Nothing fancy over here, good staff, quick service n also has a drive through.The Conveniently located Starbucks in the area. I got the grande Caramel frappe, which was done right to my preference with less sweetness n no whip..... the wait was not that long or bad! Ample of parking in this plaza, also has outdoor seating which is perfect for a warm day.... read more

They close whenever they want to they don't post ahead of time if they're closing in the afternoon they are rude worst Starbucks I've ever gone to read more

The person who works the drive through is always so polite! Everyone works hard at this very busy shop.

Oli and Ronado put the STAR in Starbucks!!!! Every time I go to this location, they always have radiate positive energy. Both employees are incredibly kind - and I can visibly see how much they enjoy their job. They even drew hearts on my friend and I's bag once, proving they go above and beyond. I cannot say enough great things about this location! While some reviews complain about wait times, they forget to realize that their drinks are being made by fantastic humans. A HUGE shoutout to Oli and Ronado for constantly making my day, and for having me pull away from the drive thru with a smile on my face!! read more

Poor set up. Every time I place a mobile order they ask me to go inside to get it or go back through the line. If I wanted to go inside I'd order inside. The drive through line is always over 20 minutes long. On the rare chance it's empty your lucky. They are alway out of stock. Super frustrating when you've been waiting for 15-20 minutes and they are staring at you like it's your fault you ordered a simple drink. read more

Worst. Starbucks. Ever. Multiple poor experiences. 25+ minutes for an app placed coffee order on two occasions. Also, arrived for a coffee during posted business hours to be told that they are not open. Disorganized and slow. Don't waste your money. I won't be. read more

Poor service. Always running out of options and the occasional "sorry we are closed".

I was there this morning around 930 am and waited in line to find out by a girl standing the rain letting people know that they were closed. I hope she doesn't get sick for doing that. Maybe having sighs saying your closed would be nice idea, so people don't waste their times. I believe she didn't work there read more

Pretty consistent quality and generally quick service. The inside is big, and there's some nice outdoor seating as well. Parking lot is OK, but kind of cramped. One of my favorite Starbucks locations. It can be a small pain getting back on 84W in the morning, but not too bad. read more

For the first time in my life, I live near very few coffee shops. With the exception of the excessive Duncan Donut shops, I rarely see caffeine-oriented businesses nearby. So I was pretty excited to discover a new Starbucks within a 3-mile radius of my home and it has a drive-through :O. It's quite a large space, larger than I was expecting at least. Would be a fine place to work, should you require such a space. The service was good but my drink was just so-so. I anticipate that they'll get better with practice, though. Yay for new businesses. read more

SO happy to finally have a Starbucks in Vernon!!! This location is brand spanking new and I have had nothing but positive experiences so far!! The drive thru is never as busy or as slow as the Starbucks in Manchester and it has a really cool screen that shows you your drink order first! I love that!! I have yet to go inside, but it looks spacious (from what I can see from the drive thru window, lol) and there is a cute little patio. Check it out, you won't be disappointed! read more

Starbucks - Screen that shows your order - Coffee & Tea Near Me - Vernon, Connecticut

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I love Starbucks. It's disappointing that this location gets overwhelmed easily. I've ordered food with my drink on multiple occasions and it has been forgotten each time. I feel bad and am not rude about it, but it happens every single time. The drive through is constantly wrapped around the place- which isn't their fault, but it just seems like chaos in there during a rush. Even when you mobile order, it's not there. Starbucks, help a chain out and get some organization in there! read more

I love Starbucks but will not return to this location. I ordered my coffee at 2:47pm. It is 3:22pm and i just received it. People who work here are very nice, but this location is so busy, they need to hire more staff, or come up with a better system of serving their customers. No one should ever spend that much time waiting for a coffee! read more

The new Starbucks location in Vernon is fabulous. It is the biggest Starbucks that I have ever been in. The staff were friendly and efficient. read more

Starbucks - Coffee & Tea Near Me - Vernon, Connecticut

Staff is nice but 40 minutes wait for a mobile order is unacceptable. They should not accept more mobile orders when their store is full of people already waiting over 30 minutes. Don't bother coming here. read more

I love any Starbucks and shame on you for getting your hot drinks anywhere else!!!! What I like about this location is that it has a big interior and lots of space to sit with people. If you are meeting a friend out for a coffee, this is the place to go, much better than any of the other ones around. The downside is that it is in a shopping center with an awful traffic pattern. It also does not have a drive through so it a quick jolt of joe is the thing, then try another location. If a great chat with your friend is your thing, you can't do better. read more

I have truly went back and forth for days about posting about my experince at the Vernon Starbucks on talcottville rd Thursday April 13th and after the last two days of sitting here realizing more and more how wrong the situation was i feel like i need to share my story!! so Thursday morning I pulled up to Starbucks drive-through like I do every day to get my coffee as I approach the window in my car with a smile on my face as I do every day because I know what it's like to work in food, service and deal with people all day long as I get handed a coffee that wasn't mine I say oh no honey that's not mine she puts it back and she's like all right. What's the name for the order i said Jasmine? The girl looks me in my face and shuts the drive-through window walks away. I'm like OK maybe she charged me for the wrong order cool!! no not at all. That was not it at all next thing you know the managers at the window looking me dead in my face telling me I am not allowed to be on their property that there is a restraining order against me and one of her partners in the building and that I need to leave the property immediately and never come back again and I'm just here in straight shock. I'm just staring at her for a moment and then the words I don't even know this person come pouring out of my mouth literally I don't even know who she is talking about so I say again are you sure you have the right person ma'am do you even know who I am she said I surely know who you are do you know who you are, as I am even more shocked I repeat my full government name to her, even though I owe her nothing and she starts laughing and yelling even louder embarrassing Me even more saying that's not who you are do you really know who you are you need to get out of here and I'm just like I am really truly confused. I don't even know the gentleman that you're telling me I have a restraining order with she told me to call the Vernon police as I pulled off sobbing because I was mortified, because not only was I just berated by the manager of Starbucks I was embarrassed I was accused of wrongfully being somebody that I was not and told I was a liar to my face as I repeatedly told them my name. As the day went on, I spent my day calling Vernon police department, the Vernon courthouse to make sure that I wasn't crazy and truly did not have a restraining order with somebody who works there even though I knew I didn't. I needed to prove myself to them in my mind, at least. So after texting my best friend Christa about it, she was able to reach out to somebody who happen to know this kid who admitted that they wrongfully. Id'd me as somebody else because I look like them. I was beside myself at that moment, so I called the Starbucks up, and I asked to speak to erin the manager and as I began to tell her she owed me an apology. She said you're correct I do, but and went into every reason why she shouldn't apologize to me because she believed she truly was not in the wrong but also mind you earlier in the day, my mother had called the Starbucks to ask them if my name was actually the name on this restraining order, as my mom repeated my name to this woman, Erin over the phone. She repeatedly said to my mom yes I'm looking at your name on this restraining order so when I got on the phone with Erin the second time and I said hey and by the way, why did you lie about my name being on the paper? She said you're right I did lie but it's my job to protect my partners and why should I believe you over them? I'm just literally in shock right now still beside myself, disappointed blown away, I spend a lot of money there as I go every day out of the week like I stated earlier, I am always pleasant to those people I have always tipped them. I have always been respectful to them and the way I was treated was just unbelievably disgusting and I feel like people have a right to know how certain establishments treat their daily customers so this is my little story for the day. If you really take the time to read this, I appreciate it if you don't and you only read a little bit. I hope you realize that it's not right to sit in somebody's face and tell them that they are a liar even if you really think they're lying that's not the appropriate way to handle it. read more

Soooooo slow! I hacr never been to a slower Starbucks... in my life! I didn't even know it was possible to take this long to make a drink! Holy cow! At least they got it right when I finally got it! read more