I come from Willington to enjoy the environment and meet with others here at Silk City. There is…read morealways ample space considering how busy it almost always is. People will always considering moving over to allow you to sit. Outlets for powered devices are plenty so you can always work at your leisure while enjoying your coffee or pastry. The only thing I give it one star less for is it often feels like a meat freezer inside. That's great for when the temperature demands it but not on average days. Bring a sweater, or light jacket just in case you are prone to get cold quickly.

Quite simply, I was blown away by Silk City Coffee. I even went in with extremely lofty…read moreexpectations due to friends' rave reviews and how long I have been wanting to visit, the anticipation building & building. Then on top of that, I ordered a drink far from my norm. All that, and I was still blown away! Upon entering, I loved the open environment and how it still managed to feel cozy, comforting and warm. It was relatively busy, though more steady business than anything too crazy. Everyone seemed super passionate, intentional, and focused in everything they did, while still being friendly and creating a welcoming environment. That's impressive and rare. Now for my order. I knew that I needed to try one of their baked goods, as I always monitor their weekly rotating menus. So, I went with their gluten free & vegan mocha cake with espresso glaze. Then for my coffee. I am normally an iced latte in the largest size possible kind of girl. And I'm hesitant/picky with mocha/chocolate coffee. However, as part of their 10 year anniversary festivities, they were offering a chocolate birthday cake latte, composed specifically and intentionally as a 12 ounce hot latte. I wasn't exactly setting them up for success by ordering this! But, I just knew it would be special, and oh my goodness was it! Special doesn't even feel strong enough a word. The flavor was so deep and developed. It was rich and indulgent tasting, but drank light. It was a marvel. I got strong notes of both cake and chocolate, and I don't typically think flavors pop as easily in hot drinks versus iced ones. I could not believe how good this drink was. The latte art aspect was incredible of course as well. It was so clear how talented this team is. The mocha cake was also exceptional. Super moist while still having a pleasant crumb. Great chocolate flavor, neither too dark nor light. Not super sweet. Great espresso glaze. It was one of the best chocolate cakes I've ever had. For pastry and baked goods, though, I do love the combo of chocolate and coffee. I absolutely cannot wait to return to Silk City Coffee. I am kicking myself for not getting here sooner. I have only heard amazing things about the people behind it as well. This is a must try spot, especially if you're a CT coffee lover. Don't be afraid to trust them either! I'm so glad I did! Easy 10/10.

Still great coffee and food, bit of a wait…read more I've come back to this location a few times every year. Standards are still good, food is very good, specialty lattes are a tad sweet but not bad overall. They are well known, but even with the wait they are really good. So long as you're willing to brave the crowds and the lines then it's a great option. Price is a bit high, but so is the quality.

Great spot for breakfast! We were in a bit of a hurry so we…read moredecided to get take-out. We both ordered the veggie omelet served with sourdough bread. We both very satisfied. Eggs were cooked well and enough spinach and tomatoes. The sourdough bread was toasted and buttered in deliciousness. Customer service was great! They were friendly and helpful. Would definitely stop in here when I am in the area!

Stopped by for a mocha and a breakfast sandwich. Both were…read morevery good, especially the chocolatey mocha. Service was super friendly and fast. Would stop by again if ever in the area.

Looking for coffee and found this place. Came in on a Thursday around 9am. Store is very classy…read morelooking and clean. Our order taker was friendly. Ordered the nitro cold brew-yum, iced americano-good, rose cardamom latte-fantastic! Exactly as imagined! (had to try the syrups as they are listed as homemade!) Coffees were good. This shoppe is extremely clean and nicely decorated. Would definitely want to return and try more of the coffee offerings when in the area again!! Interesting find in bothering bathrooms...they were extremely clean and had a help cord : )

Only 4 stars because I've only been here once. Will update on my next trip…read more My order was done perfectly and the staff are so kind and helpful. Sadly its freezing in here though. Feels almost as cold as outside honestly. I was hoping to stay to finish crocheting things, but my hands are so cold.

Nice location. Staff was very friendly and the service was quick. Just off the highway but be…read moreprepared for some congestion.

Got the turkey with havarti cheese. Such a simple sandwich but so good! The bread is fantastic and…read moreeverything was so light and fresh. I also got the chicken salad which was very yummy. Much different from your mayo drenched ones but now dry at all. Can't wait to come back and try more of their menu items.

Good morning I…read morewanted to follow up regarding my previous experience at your establishment. Following my initial concern, the store owner promptly contacted me, apologized, and encouraged me to give the establishment another chance. I appreciated her response and returned on October 24. During that visit, I ordered a similar sandwich and specifically requested mustard instead of mayonnaise. I also repeated my order to the person taking it to ensure it was understood. Unfortunately, the sandwich had neither condiment, and they included mayonnaise packets instead. I was relieved that they didn't put mayonnaise directly on my sandwich, given my allergy and previous reaction. Once again, I had to return to the store to have my order corrected. The staff members were very apologetic, which I appreciated. However, it is concerning that on two separate occasions, I spent my money expecting to receive what I ordered, only to receive something different and then have to spend additional time returning to the store to correct the mistake. This is particularly disappointing after the owner personally reached out and encouraged me to give the establishment another opportunity. I understand that mistakes happen, and I appreciate the apologies from both the owner and staff. However, apologies should be accompanied by improvements in service. Customers should be able to expect accurate orders, especially when food allergies are involved. I hope this feedback is received in the spirit intended and leads to greater attention to order accuracy and customer safety. Thank you for your attention. Best regards

Hands down, THE friendliest and most efficient Starbucks I've visited in the area!! Orders at the…read morecounter are unbelievably quick. The whole staff is great, but Clara & Paris (sp?) are just fabulous!! Even though I keep messing up my drink orders -- NOT their fault -- they remake them with sincere smiles on their faces. Clara even gave us cute little samples of the new Butterfly refresher. YUM!

Wait time is absolutely unacceptable. Placed an online order and waited over a half hour and the…read moreorder was still in the queue. Had to ask for a refund. They weren't even that apologetic about it. Terrible customer service!

Best coffee I've had. Been drinking it for 26 years. I live out of state and still get it. Kevin…read moreis great and you can tell he puts everything into his coffee.

We're visiting from Florida and were told Kevin's was the place to go for good coffee. It must have…read morebeen a bad day! The German chocolate decaf tasted like the milk they put in and it wasn't even hot? The service was friendly enough so a star for that. Another weird thing- a coffee sit down place in business for 35 years has a bathroom with a sign on it saying "Not For Customers Use"? WOW- Starbucks and Dunkin have public bathrooms. I support local businesses but they need to offer superior products and facilities at competitive pricing.

Ventured to get the Buy 2 medium drinks for $8. I wanted to try the strawberry pinata colada frozen…read moredrink and when I got it delivered to my window it was missing the strawberry mixture in it so I mentioned it and they offered to make me a new one with no questions. Get customer service here. I'm a regular here for their specials and rank up the rewards with your phone number for free drinks. Great place for a wide variety of drinks for everyone's likings. I have to mention I like receipts of what I purchased and for some time they haven't had a printer available to do that since it broke sometime ago. Today everyone would like receipts to get back to use for fetch.

What a cute concept! This coffee shop is drive-thru only with an extensive list of flavors and…read morespecialty combos. The service was super quick and friendly, almost too quick because all the choices were overwhelming and we thought we had a bit more time to check the menu. We went with the iced German chocolate with cold foam, iced sweet and salty, and iced pumpkin pie coffees. All of the flavors were amazing! If I had to rank them: GC, PP, then SS... which says a lot as a caramel lover. Cool spot, I'd definitely come back. I wish they put one in Hartford near 84 instead of that Starbucks.

Best Starbucks to work in. In this area which is why it's hard to get a seat but they always make…read moreyou drinks just right! And are just great! Perfect amount of white noise, movement and sunlight to lock in!

Haven't been to Starbucks in awhile and I received a $3 drink deal since they haven't seen me in…read moreawhile. I stopped to get my daughter the grande Carmel Ribbon Crunch Frappuccino which was so yummy and she requested it. Always great to get a deal there for the price.

Had a great spiced chai with coconut milk and a Nitro Cold Brew with Cold Foam from Joe today…read more Thanks for showing up to Empire Skate!

I got the Nitro Cold brew, strong, delicious! They were parked outside of a craft fair in town too…read morewhich was a nice plus!