Thanks and very big shout out to a fantastic employee with exemplary customer service skills named Angel, at your Sylmar location on Foothill Blvd and Hubbard on Sunday January 4th. We had been on the road for many hours driving and needed something refreshing but caffeinated. Angel helped narrow down our choices by describing a few ideas in detail. I wound up getting a terrific beverage with two blond shots. It wasn't too sweet and very coffee tasting and not too sweet--perfect and something I hadn't tried before. He was so upbeat and treated us with kindness and respect. We wound up getting more than we had come in for due to his suggestive selling skills. He was just joyful and we're not sure what picked us up more -his genuinely friendly personality it the coffee drink. Thanks angel. For your speedy and friendly service and all the great customer service....and fabulous coffee drink and dessert...plus additional coffee to go -ground the way we like it. Five stars! Trish and G We think it is store # 25059 read more

this Starbucks is small, clean and well stocked. The staff is friendly and organized. I ordered a matcha latte and dragon fruit refresher. It was made to perfection. Great store. read more

Starbucks - Coffee & Tea Near Me - Sylmar, California

This night crew was ridiculousl!! It was 11:14pm when i placed my order and didn't receive it till 11:36! There were about 6 girls in there and only one person was making the drinks really unorganized and the wait was really long! none of them seemed to know how to handle the rush read more

So we're really throwing out customer service out the window! Mind you, I was very patient because the girls were running around getting orders out, which is fine. There was a particular employee there just slacking off while the other worked, before I was acknowledged, she already looked so bothered, I get it we all have bad days. Got my order, asked me to repeat it, which I did, cool!...then payed. I kindly asked for the code for the restroom got looked at and got ignored, so I asked one of the customer for the code as she was walking out. No worries. As my order starts coming out, its wrong, and missing 1 drink, had to remind them. Look, I still apologized for bringing it to their attention. Cuz I get it, we all make mistakes. But C'mon, really?! All the rest of the girls were kind enough to apologize but that one employee definitely does not know the meaning of teamwork. Her name matches that bagel and water downed coffee, if you've read up to here. Sorry Starbucks, start training on that customer service. read more

went there this morning. the coffee looks like water. the bagel was not toasted. i waited for the bagel. i assume they didnt do it so she just went over there and got it and gave it to me. STEPHANIE was at the window. Like other review say i know they have time limit but you are taking MY money for what i want sooo your time doesnt really matter to me. Now i have no coffee and have to eat a bagel that is bland. Stephanie you could have told me that it wasnt toasted. but the shock to see it. and the coffee?? what did you do to it? Not you stephanie but who ever was 'making' the coffee. read more

Starbucks - this is supposed to be a medium pike. - Coffee & Tea Near Me - Sylmar, California

Not sure why it has 2 stars!! This is the best Starbucks I have visited in so cal so far! I came from Downey to Sylmar for training and I came here to get coffee and the 3 times I came here I was greeted with a smile and made me feel awesome from the drive through to the inside staff!! The inside is clean and the food I order was good and warm!! So keep it up guys!! They look like they love what they do. read more

Worst strawberry acai refresher I've ever had. If I wanted a water cup I would've asked that. I shouldn't be paying $6 for a water cup and dash of strawberry base. If you can't make drinks or just hate too. Quit your job! Worst Starbucks location read more

Starbucks - Strawberry Aa Refresher - Coffee & Tea Near Me - Sylmar, California

Kari was outstanding. Changed our day away after ordering! Would 100% come back just for her service. Thank you!! read more

Starbucks - Drinks! - Coffee & Tea Near Me - Sylmar, California

Service could be improved immensely. I understand they have times to meet but their order accuracy is always off, from my experience. And whenever I try to get their attention to get my correct drink, or a drink they missed from what I requested, I can never get their attention. They're never attentive and I know that's against their "latte" policy. Horrible visits recently, wish this store would improve their drink and service quality because it's the only conveniently close Starbucks, unfortunately. read more

This Starbucks never seems to disappoint. Staff is really friendly, hard working and quick. Messages on my cup always make my day, low and behold I received a message!!! Drinks were delicious as always. The ambiance was clean and smelled good! read more

Friendly and patient employees! Group of 6 of us came in and they were very kind as each of us gave our customized orders. My iced PSL was made perfectly, you know, that perfect cup that when you take your first sip you can feel it in your soul, yup, that good! read more

Starbucks - Iced PSL and coffee cake - Coffee & Tea Near Me - Sylmar, California

If there was a way to leave zero stars, I would absolutely leave zero stars for this Starbucks location. The employees are rude. The manager is rude. They do not do their jobs. They talk back to the customer and quite honestly it's probably one of the worst Starbucks locations I've ever been to read more

I just wanted to say a huge thank you to Destiny at this location for always making sure my drink comes out quicky and perfect! You can see how hard she works, making sure any line has dissipated the second it starts to form. So thank you thank you thank you! I also wanted to say can you please bring back the PB&J boxes. They were my go to! read more

Dario and his team always give great service in a nice, clean store! Thank you Dario!

This location isn't bad but it's definitely busy since they don't have a drive thru . They get a lot of phone orders so to walk in and order yourself it takes a long time to get tour beverages. They are nice here but again since they are busy and stacked with orders you can tell they are overwhelmed . read more

Tiffany's customer service is top notch. remade my order just because she thought they could do better. 5 stars for Tiffany

Every time I give this Starbucks a chance I'm disappointed. Today from all days the whole team should've brought there A game to it. It's the Red cup day. Management was not helpful at all. One of the leads was focusing on sample drinks instead of helping coordinate a flow for the mobile and cafe orders . The whole team was lost. Orders were duplicated because they couldn't take the time to check the drinks made already. I had to point it out to them that it was made. Like hello I should not be telling you how to do your job properly. I asked for my drink and of course the label had not been printed out yet and one of the employees said the batista probably spelled my name wrong. That wasn't even an option I paid with the Starbucks app. I waited 30 min for a flat white and to top it off. One of the regulars had there drink made wrong not just me. That shows you how disorganized it was.They didn't even serve my drink in the red cup. I had to ask for it on my way out. If your corporate please look into the hiring and management team. It's disastrous. Look into Stevenson ranch team they seem to know what they are doing. read more

Having this much ice vs the actual drink itself is crazy. Especially with the prices we pay! read more

Starbucks - Nothing but ice - Coffee & Tea Near Me - Sylmar, California

Service was faster here than the one on Truman st . I believe ill be coming back here for coffee

There's no way this has "3 scoops of matcha" this is so disappointing, my coworker placed and picked this drink up for me and even questioned if Starbucks had made the correct drink. read more

Starbucks - Coffee & Tea Near Me - Sylmar, California

Hate this Starbucks I always order in the store and they never do my drink until 25 minutes later that I go ask for my drink been two times that this happened to me. You're gonna literally wait 20 minutes for your iced coffee. read more

The mgr is rude here. No where to sit (all tables have been taken out) & have to deal with rudeness when u walk up to counter to order. Out of cherry foam again without any kind of apology just a look like oh well what other kind do u want. Zero customer service skills. Just rude. Learn how to speak to customers. She was also rude to other employees in front of customers. Drew's more professional too. We don't want to see all that! read more

Starbucks - Rude manager - Coffee & Tea Near Me - Sylmar, California

I don't know who made my coffee this morning, but I hope that anything you eat or drink tastes like the coffee you made. What a shame.

I love the pumpkin spice drink and the Christmas drink and the cake pop and cookies 10/10 I would get it again 100/10 so skibidi. read more

Starbucks - Me after I take my first sip - Coffee & Tea Near Me - Sylmar, California

It is my first time to stop by this branch. I read the reviews in advance on Yelp. Despite what I read, I decided to try it. The parking lot: Is limited but I didn't have a problem to park the car easily. The place: Was clean and organized and very decorative. The Barista: Was very attentive and friendly I received my order very fast and it was perfect. They have sign that said maximum occupancy is 47! read more

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Employee was very rude for no reason then when I sent my drink back for extra caramel I guess they called themselves being funny and put so much caramel at the bottom my straw couldn't go all the way down. read more

This USED to be my go to coffee spot. But since the pandemic it seems that all the staff at this location has forgotten quality control. Several times I have received coffee that was poorly made. This ranged from not enough creamer or old/ burned tasting coffee. And all I get is a cold brew. While the staff seem to be busy, it is obvious that they are prioritizing the drive thru orders. Many times I have stood over five minutes before anyone will over to help me in any capacity. And I have noticed others who experienced the same waiting with me. I have since moved to getting coffee another location further up the road. read more

This location has the worst service. The baristas think they're all that. Unfriendly. Drinks are a hit and miss. Today's drink was terrible. The barista who made my drink, female with little weird braids around her face, was rude, and made a terrible tasting drink. Management, please train your staff to be nicer, courteous. Baristas, you are not all that. Place is clean. read more

They dropped my drink and instead of remaking it they added a lot of ice in front of me and when I asked they gave me attitude, these workers are so rude like why be like this in a job you literally applied for, DONT COME HERE !!! read more

I like that I can drink the drink here but like it's just really Ice I have paid $5.45 for this drink just for me to have 6 sips and the juice be gone , clearly I am not stupid and the ice is supposed to be filled half way maximum but this is ridiculous it's filled to the top so how much juice am I really getting in ounces ? Each sip was seriously 1$ and I feel I am getting scammed at first I was like this is cool but I really like my pink drink and it just wasn't enough I could barley get my daily high off this. read more

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*hold up before ordering online after 9pm* As good as Starbucks is, their minimum wage workers are showing no sign of interest of helping out when it comes to picking up. Doors are closed after 9:30pm. They send you straight to the drive thru line REGARDLESS after ordering online. My drinks are cold and melting now....so I highly recommend you just wait till you get there. They also ask how many drinks we have after we ordered at the speaker. Girl! It's mobile pick up!!! I'm having the feeling they are too lazy to deal with customers at this time and they all want to go home making sure nobody messes up inside. read more

Starbucks - Them sending us to the drive way after having a mobile ordered. - Coffee & Tea Near Me - Sylmar, California

Had the worst service here. I ordered online for my lunch break and they accepted it for 2 sandwiches. I go in the time it's expected and it's not ready, o well no big deal. the associate comes up to me and offers something else cause they ran out of this particular item. I accept the two ham n cheese croissant and I wait another 5 minutes and they haven't even started. mind you the rush came and went and I'm stuck standing waiting. My break is now over and another associate asks about my order only to see them check in with the associate making the sandwiches and they START making my order. They need to work on their communication here or train their associates to handle a rush because it seems everyone here was incompetent in handling more than one thing at a time. Nothing personal to the team, I know they're busy and have a lot to handle but it was definitely crazy to wait 25+ minutes for 2 sandwiches. read more

Extremely slow service, drinks do not taste good either. One simple drink will take them long to make.

This is honestly just a poorly run Starbucks. The wait time is long and the staff seem very confused on their own products and how to work the register. read more

I love this place, their drinks are always so good you can never go wrong with this place. It's honestly the best place ever, I love their refreshers my favorite is the Strawberry Acai with lemonade. The people also taking my order are always so sweet too and I just love going here. read more

They always mess up my orders, they never listen correctly, I hate coming to this location

Staff will not acknowledge you or feel the need to care. Came in to pick up a delivery and was completely ignored. Watched another driver come in and was serviced immediately and the barista continued to what they were doing continuing to ignore me. I asked someone else by the register if they could get the delivery. I asked why I was being blatantly ignored but the staff did not respond. Called back the next day to speak to a manager and the phone was picked up and placed on the counter so I could hear the team delegate tasks to each other. Reading the comments below also confirm that there is a problem. read more

Great customer service always very helpful Best place to study! Parking is okay depending on the day But PLS lower the AC LOLOOLL feels like an igloo I might have to bring handwarmers read more

No consistency at this location. The store hours are 6am and most days the door are locked and the employees ignore you and don't even acknowledge your presence. So then you have to go through the drive through and literally wait in a line you're trying to avoid by placing an online order. The employees will see you waiting at the counter and never acknowledge you. I feel like I have to interrupt them for their own personal conversations just to ask for a straw. Such a poorly run store, even though it's the closest most convenient location to me I will be avoiding it moving forward read more

Why are the doors closed only drive thru is opened really inconvenient if you live down the street want to get some fresh air and walk down to Starbucks for a refresher no sign no nothing this Starbucks has really gone downhill horrible drive thru that blocks people from coming out of the parking spaces should give more reasoning to not have doors locked so people can go inside and order I give 2 thumbs down to this Starbucks read more