This location is my favorite baskin robbins location ever. The store is always kept so clean, they have all the yummy flavors and cakes available, plus the employees are so friendly and welcoming. read more

Dropped by and had a scoop of the Chocolate chip cheesecake. Service was cool and the ice cream was good. Chocolate chip was tasty and there were enough cheesecake chunks to satisfy my craving lol. Thank you! read more

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Very disappointing experience. Victoria was rude, unhelpful, and seemed like she didn't want to help me at all. I asked to see the cakes and she refused, then kept hiding in the back instead of assisting customers. Then started verbally disrespecting me. Poor customer service and very unprofessional. The cake was over priced at the end. Do not enter unless you're into getting scammed and disrespected in less than 5 minutes. read more

Adriana is always so helpful every time we come to Baskin-Robbins. She's friendly, attentive, and always makes us feel welcome. You can tell she genuinely cares about giving people a good experience and goes the extra mile to make sure everything is right. We love when she helps us because she's always kind, patient, and positive. She really makes each visit better and is such a great part of the team. read more

Super clean always the cakes are good ice cream is good there is one cashier who is always so so nice my son loves when he gets to see her because she talks to him and lets him order for himself she's definitely why I keep coming back as a afterschool treat. I think she has braces and she creates that friendly environment we love. read more

The best baskin Robbins location, they are always super friendly and super clean. Love the ice cream here wide range of flavors and have a lot of cakes and ice cream packages in fridges too. Definitely our favorite location great people great ice cream read more

We really like coming to our neighborhood Baskin Robbins because the people are always nice and their variety is plenty. The place is always clean. The cakes are yummy too. Try them! read more

I've been to many baskin Robins in my life and never have been charged 85 cents for a cherry and 85 cents for a tea spoon of nuts now what is going on desperate times at this location. And not to mention the customer service.either over worked.or poor management. SO SAD read more

I mean what can I say, always hits the spot and is good ice cream. The service needs a bit of help but the can't go wrong the cream.

Came in for ice cream, left with a smile thanks to Adriana! She was so friendly and wonderful with my nephew. She was patient, warm, and genuinely caring. Customer service like that is rare and absolutely appreciated. She made our visit memorable. We will be back. read more

Adriana was very helpful, kind and friendly and has great customer service skills! She allowed us to sample flavors and was very informative of the ice cream flavors! The place is neat clean and the cones were freshly made! read more

Baskin-Robbins - Black walnut ice cream and baseball flavor ice cream! - Ice Cream & Frozen Yogurt Near Me - San Fernando, California

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I find these guys to be quicker than other 31 flavor locations. The staffs are knowledgeable and they listen to my requests and accommodate without having an attitude. I got a cake from here and it's was delicious and cute read more

I haven't gone to a Baskin Robins in so long. I stopped by this location today and it was so nice. Paul was so nice and helpful, offering us to taste flavors. Caesar and Alondra were so cheerful and ready to help. Great customer service, great ice cream and a cool fun vibe!:) read more

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My wife and I stopped by here to get some ice cream. She was craving it after we were in the area helping her brother. I never came to this Baskin Robbins location so it was a new experience for me. The place is not in a big plaza but since we came at night time, finding a parking spot wasn't so bad. When we walked in, a worker greeted us and ask what would we like. My wife went with their rocky road in a Salt cone and I got 1 scoop of vanilla in a cup. My wife loved her ice cream in a cone and I got a decent amount of vanilla in a cup. The place is not that big inside so we just ate our ice cream outside since people started to come in. Overall we had a good experience and I took a look at their cake selection too. They had a decent amount of quality cake in the freezer ready to be brought. read more

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I come to this baskin Robbins whenever I'm craving a sundae. This is my local location. They have the best sundaes IMO! The ice cream is not too rich in sweetness it's perfect paired with the sundae toppings. World class chocolate and chocolate chip is my go tos! The location itself is small but they do have outdoor seatings. The parking lot is very small but there is street parking. The reason I am knocking off a star is due to the prices. You'll end up spending over $10 just for yourself. That's a little too steep for me for just a sundae. Nonetheless I will continue to come here whenever I'm craving a sundae. read more

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Really juat giving 5 stars because of Alondra!! Thank you for the wonderful surprise!!! I did so well having you chose my 2nd scoop. Management if you guys see this give her a raise. :) read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Fernando, California

I ordered three scoops of ice cream and this boy gave me three kid scoops with the regular price of 7.89. When I get 3 scoops they can barely close the lid. I would have told him something but I did not realize till I got home, now I'm pissed read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Fernando, California

Just bought a birthday cake and the chocolate cake was freezer burned and old! It was super hard and tasteless! Old cakes! Best to call and order! These are expensive and should be fresh! $50!!! read more

There hours are incorrect while they say they close at 10 pm they actually lock their doors 5 minutes before closing time. So what's the point of them having business hours if you are not going to follow them. I mean how hard is it ? If you want to leave early then have your hours reflect that. Don't have someone drive down and then look at them as they are waiting outside because based on your posted hours they assumed you were open. read more

Service is always good here. Cold cravings accomplished. Music in here while you wait is good too. Limited seating but we don't usually stay long anyway read more

The place was up we busy but they made sure everyone was accounted for. I was just there to pick my cake I ordered online. The were quick to confirm my order and hand it over read more

Was there this past Sunday and given it was Father's Day it was pretty busy when we got there. My family and I were going inside in groups to keep traffic down. When my brother walked in with his wife there was only 4 of us inside the ice cream shop when Veronica told him in a very rude way to get out. No please step outside to wait, no give us a minute... just simply get out. She seemed very overwhelmed but doesn't excuse the rude behavior. Not to mention she let others cut in front because she knew them and did not charge them their ice cream. Overall we just felt embarrassed and not the type of service you expect at an ice cream shop. read more

Horrible service The girl serving the ice cream today was giving off horrible attitude to every customer she gave me attitude because I asked for 2 scoops of ice cream in 1 cup and she miss understood and got mad at me and told me "next time say you want a double" and rolled her eyes at me read more

Did I miss something? What happen to all the friendly happy staff? Went yesterday, horrible service. Staff looked like they hate to work there. Line was long, maintenance guy that is always rude comes in and and tells the older lady working the counter Her reply was " O well they can wait". No one here wears gloves. The girl helping me was nice, but the older lady kept being rude. The girl but the scoop in my cup I guess hit the wrong size. Lady made her throw the scoop back in the ice cream and scoop again after it was already in the cup. Hate to see who got that scoop later. I've cream kept going back in after it had already been scoped. Poor management, leadership at this location. Will be going to the Sylmar one instead from Now on. read more

The only reason why i'm giving this place 5 stars is for veronica and adriana. They are the most heart warming and amazing workers i've ever came across. The so called "cake decorator/ cake designer" ruined my anniversary cake i ordered. I asked for a picture which i paid extra for and i didn't receive. These wonderful ladies went more than beyond to help me in the situation which was not their fault at all. they were so helpful and they DESERVE a dam raise. They are the reason why i believe good people exist. Thank you girls you guys saved my 4 year anniversary celebration read more

It's Baskin-Robbins need I say more? The people have changed but always a good place to satisfy that I've cream craving.

The most laziest workers I've ever encountered!!! I wanted to order a cake 2 days in advanced. Today, Friday at 6:30. They said no because you'll have to pick up exactly 48 hours later. It'll be 6:30 on Sunday. I said that would be perfect!!! All 3 workers looked very annoyed that I would still like to place an order. I proceeded to ask about a picture I would like to add. All 3 workers collectively said they don't think I would be able to place the cake order because if I would like to add a picture it would more days needed in advanced. They didn't know exactly how many days, but more days. Bottom line, they didn't want to work!!! I feel bad for their boss!!!!! I left and said,"I'm going somewhere where people want to work!" I called the Granada Hills location, and I could email them the pic and they could make the cake. Wow!!! Granada Hills location ROCKS with customer service. read more

Went in the order and there was a young man at the register. He was on his cell phone talking with someone about his car. I stood there waiting to get help. He looked at me but kept talking on his cellphone. He moved to the back while still on his phone. I stood there still waiting. After while of waiting I had to go. He was still on his cell phone discussing his car! read more

Ok there open till 10:00 and at 9:45 you can't order anything with toppings or shakes but get charged the same price!!

I scream for ice cream... just a lil scoop. The scoopers behind the counter are always friendly. read more

Baskin-Robbins - Ice cream lovers gettin their flavors to go. - Ice Cream & Frozen Yogurt Near Me - San Fernando, California

Incredible A Worker Don't Know what a 2 Scoop pineapple sundae with everything on it he gives me to scoops ice cream with just pineapple No Other toppings, very irritating we've come to this Baskin Robbins for over 40 years and this was after I explained to him what I wanted twice, I stated I wanted it with everything and then the owner told him! I Just Walked Out!!! read more

I would give a zero if possible. Not even inside the store and associate made my family who is visiting me uncomfortable. While we were waiting outside, she showed her unhappy attitude and when we went up to order she kept walking away while I'm the middle of ordering. 1st and last time going to this location. So sad. read more

I wanted to leave my review of my visit to Baskin Robbins today and I started reading the comments, and many costumer's are idiots and think that because they pay for ice cream they have the right to mistreat the employees. I had to see some, especially when we were in a pandemic, they could NOT give ice cream tests and there was a brainless woman who wanted to try!! please people also use your brain a little and know that the PEOPLE who work there are PEOPLE and NOT guesses they just say I want an ice cream and they want the kids to guess what flavor and what extra ingredients‼‼don't be stupid and judge how you do your work, Baskin-Robins guys good job especially Matthew thanks read more

Short Chinese lady very rude no manners no costumer service wouldn't give me receipt so i can use the coupons i had to ask for it 3 times. Ima make sure no one comes to this location read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Fernando, California

Made a call to order my birthday cake this afternoon at 5pm and was greeted by an out of breath young lady who asked me to order online. If I wanted to order online, or could have, it would have been done. But I called. By the time I got to order my cake on line, it was "available for pickup" at 5:45 pm Friday. 24 hours for custom cakes? Today is Wednesday. Happy birthday to me. Hopefully they're not too busy to make a good special order cake. read more

Thank you for the cutest cake! Second year getting an ice cream cake, expectations always met. So happy! read more

Baskin-Robbins - Thank you for the cutest cake! Second year getting an ice cream cake, expectations always met. So happy! - Ice Cream & Frozen Yogurt Near Me - San Fernando, California

This is my home Baskin Robbins, 31 Flavors, which is why I frequent it from time to time. The location is fairly nice and has a decent amount of parking, street and lot. The staff is nice for the most part and their ice cream doesn't have crystals which I appreciate. The only downside to this location is that is tends to be crowded. Birthday If you register online you'll get a free scoop of ice cream or soft-serve. Tip They sell pints of ice cream and ready-made cakes They allow you to create your own, similar to cold stones They have smoothies- strawberry, mango, and citrus They have new flavors throughout the year. read more

This Baskin Robbins is the best in the area, my mom loves coming here everyday. They have their own parking so it's fairly easy to park and there is street parking available as well. But beware the 31st's. The staff are normally friendly and since we're regulars they always know our order. Great place!! read more

At this time instead of focusing on taking one group/family and helping fast staff of 3 each take a group and they move slow. Not very smart. Too many people in a tiny space. How do you mess up ice cream? Service read more

This is usually my favorite place to get ice cream but today was not one of those days. We went in to purchase buckets of ice cream and cones. There is a woman who is possibly a manager because she isn't dressed like the others. She's an older woman with short hair. As we were getting ready to pay she yells at the person helping us. I was so embarrassed for the employees because she yelled at her in front of customers and gave her the dirtiest look. I don't understand what happened but as someone who supervises also, you do not yell at employees period especially not in front of customers. So disappointed. Hopefully the owners read this and realize what a terrible person they have behind the counter. My apologies to the employee for not speaking up in her defense. There's plenty of Baskin Robins so I'll take my business elsewhere. All of my family purchases cakes there but not after I share our experience. read more