Really up and down when it comes to service. I own a business in the same shopping center and frequent this establishment sometimes more than once a day, as does my staff, and the difference between the lovely morning staff and the overwhelmed, rude afternoon staff is like night and day. We get it, it's busy in the afternoon. It's not an excuse for the attitude given to customers. Example, today I watched my mobile order drink be placed on the counter, out of reach. I politely asked the gentleman if it was mine (gave my name), he looked at it and said no. After waiting another nearly ten minutes (mind you, most people waiting for mobile orders have somewhere to be - baristas are not the only humans working), I asked a young lady if my order was coming up soon. The response was a loud, rude "I'm doing the best I can!". When she finally asked my name after huffing under her breath at me, she determined that the drink I had asked about ten minutes prior WAS my drink, but we were waiting for my food. My "food" was a string cheese. Which had been placed in someone else's bag and unless we were waiting on a cow out back, just needed to be located when I politely asked about my overdue order. Instead, she found it and flung it across the counter at me. I'm still waiting for my apology - for the unnecessary wait after my beverage was made, the mistaken "food" order, and the unnecessary attitude. It's worth noting that the manager here has also been the manager at the Bayport location, which also suffers greatly in quality customer service. Go in the morning. The staff is wonderful, remembers your name, says hello thank you have a great day. Do not go in the afternoon if you don't want to deal with children who can't handle the pressure of making coffee. Seriously people, it isn't the emergency room. Calm down. read more

Customer service was epic. The barista played a little trevia with us while we waited in line which was very fun. We also got to try free brownie samples (I've never seen samples at any other Starbucks before)!! Every time I go to this location they have excellent customer service but today the Starbucks run made my suitemate's and I's day:) read more

Starbucks - Coffee & Tea Near Me - Setauket, New York

Yes, we understand you're a busy store but that doesn't mean you have to be rude to the customers or rude to your coworkers. You put out half filled orders and then get frustrated that customers aren't sure if they have their full order or not. Put the order out when completed. This will help w the utter chaos that your store is often experiencing. I go to Starbucks all over Suffolk for work and I promise you they run smoothly and they aren't rude and condescending. read more

This Starbucks is only good for sit in. Personally, since Covid, Curbside is my go to. I try to avoid going in public places as much as possible. If you are trying for mobile/curbside pickup; this isn't the location. I usually get my cold drinks soggy because they are always understaffed- they will make your drink, then sit on them to help walk ins first. The last 3 times I ordered here; I waited over 10 minutes past the pickup time outside in curbside. . I would end up just walking in and asking for my drink (which is always soggy) & they stated, "I'm sorry we didn't see it." But after the 3rd time, it seems they just don't want to be bothered with it. I would highly recommend checking out the Starbucks at: 4020 Nesconset Hwy East Setauket, NY 11733 United States It's a little bit more of a drive (for me at least- 10 min out of the way) but it's so worth it! They are very swift & super friendly! They don't have a Yelp page yet or I would have given them a raving 5 star review! They are newer & have a mobile pickup drive thru which makes it super fast & I personally always enjoy seeing Dan. He's so friendly & can easily put a smile on your face with small talk! That's what I call amazing customer service! You won't regret ordering from this location / making the drive read more

It's no mystery that Starbucks is by far my favorite stop for coffee and other selections that are spontaneous dictated by my cravings at any given moment. I have visited literally hundreds of Starbucks' location since they've come into existence and although they all seem to be pretty consistence with the quality of the products they offer; the service, quality of the product, wait-time, cleanliness and accessibility of the location are the five points I will rate all of them on going forward - so to make the point I've recently incorporated a rating system based on this short list to calculate the rating of the locations I visit. I feel all these criterions are controllable by the corporation, the franchise owner or store manager. Service - 5 Stars Quality - 5 Stars Wait Time - 5 Stars Cleanliness - 4 Stars Accessibility - 5 Stars Rating 4.8 Stars read more

Starbucks - Coffee & Tea Near Me - Setauket, New York

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This is a great Starbucks! The employees are wonderful, my drinks aren't made wrong. When you order on the app is ready in minutes! I would say stop at this one before you go to Stonybrook hospital. The one in the hospital isnt good. Drink is never ready in Stony Brook hospital and it's made wrong! Attitude from employees. We need the employees and managers from East Setauket to come to Stobybrook! That would be AMAZING! read more

I'm loving the new remodel! This is my hometown Starbucks. It's where my kids grew up and I brought them here to get their $1 kids Hot Chocolate as well as my morning cup of coffee before walking the dog at the park. Lets get this out of the way: Fireplace (See my picture), Comfy chairs, Clover machine and of course Kawfee. Love! I hate when I read reviews about Starbucks. This location, It's in my hometown so I give them a 5 star review :) read more

This location of Starbucks is still a great place for me to stop but little things like the iPhone chargers not working is a buzz kill. I also came here the other night trying to study a little and the employees were just so obnoxious. Blasting the music and screaming at each other while telling stories about their night out. Please save that for the bar! read more

Don't normally go to this location cause it's far but the employees here were especially nice. They helped me out by holding an item for me and the drinks were made exactly how I wanted it. Rob was the best and Starbucks is lucky to have an employee like him. read more

We were stopping here hoping to start our road trip off with coffee, but the store was swamped and unfortunately the baristas couldn't keep up. We waited 40 minutes for the last item in our order (a sandwich) and ended up leaving without it. Several times we watched people order in line, receive their full order, and leave, despite having ordered after us. I understand that being swamped and the chaotic nature of the Starbucks ticket system is NOT the barista's fault and I want to make it clear that I do not blame them for that. However, there were several times (around the 25 minute mark) that I very politely asked the baristas about my order and they were extremely rude. I ended up going back to the cashier and apologized for being a pain but explained to her how long we had been waiting. She was nicer and I was told they were putting it in and I would have it shortly but then I proceeded to wait another 20 minutes. We had to get back on the road because we had already lost so much time, and when my uncle went to tell them that, they responded quite rudely with - "We're backed up. If you want a refund, go to the till." I will say that despite the rudeness, both my uncle and I agreed the coffee was exceptionally delicious, which earned them a second star. read more

Top notch Starbucks, Comfy cloud like sofa chairs, Handcrafted beverages popping up like daisies, Super bubbly cashier, Absolutely spotless. read more

This Starbucks is in a fairly good location, it wasn't too busy either. I went around 5PM to take a study break with my best friend. We both order different hot chocolates, I got the Salted Caramel Flavor and he got the Snickerdoodle flavor. The drinks were delicious, made efficiently and the staff was very nice and talkative. The bathrooms were also nice and clean. I would definitely visit again in the future! read more

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This is one of my go to places to get coffee or a quick snack. The service is nice and quick even when they are busy. Would definitely recommend. read more

This location is always packed, but the morning ladies have a good system & get everyone out in a timely manner. Everyone there is so sweet and helpful! It's really nice way to start off the morning! Very clean also! read more

Starbucks - Coffee & Tea Near Me - Setauket, New York

I like going to this Starbucks! Everyone is super nice that works here and you can always see a friendly face. I come here a lot, so my orders vary every time I'm here. The only reason for 4 stars is because of the wait time: even if I'm the only person in line, it always seems to take more than 5 minutes for my coffee or whatever I ordered. Then if it's busy, it takes even longer. Maybe the baristas here are just care-takers? Who knows. But don't expect speed! Not in a bad way, that's just how they do things here read more

This is my favorite location because of the staff and the patrons. Most of the students from SUNY Stonybrook medical school come here to do their work and it's great to have that youthful energy resonating throughout the building. I spend so many hours in the place...It's a great place to meet really interesting people and get lots of work done. The fireplace is cozy in the winter months and the music makes for a very alluring backdrop. Can't give this place enough praises. I had my iPhone stolen from this location back in January, but I keep coming back (I believe it was total fluke, as it couldn't possibly have been one of the usual people as we all leave our things unattended simply due to mutual trust and respect). read more

Fireplace, comfy chairs need I really say more? Not as large as Selden and not as tiny as Medford or Port Jeff. The crowd (younger) is mostly people from the University they are a good group of people never an issue and actually quieter than others I have been in also seating is limited due to the grounds and the people that move in. Due to the fact they are in a strip mall have observed some with food from the other places - pizza, Chinese, etc if that smell could bother you sit accordingly. Staff is unremarkable and for that the review should lose a 1/2 star. read more

Very soothing environment. Recommended for studying. However, thurs/fri/sat night - it's noisy. Very clean, big windows with sunshades, mock fireplace,and comfy sofa seats around it. Bathroom is ok - it's usable. Alot of Stonybrook U students come and study here. The drinks here are pretty consistent. I love mocha frap - and no problems with it at all. Parking is good, but sometimes manuvering during rush hour in the lot can be difficult. Come check this Starbucks out. read more

The service is so nice! The baristas are courteous and the manager was very nice! It's nice to come out east and have such nice service with your coffee! read more

Busy Starbucks. I've been here 3 times, and found it usually busy, but not crowded. I've seen graduate students and even a professor working here. It's one of the only places/ cafes within a 5-10 minute drive of campus with a good atmosphere for studying, reading, or just having a cup of coffee with friends. read more

Not all Starbucks are created equal. The staff here is exceptional and keep things moving. I docked them a star because the dining room can get quite cluttered. read more

I visited this Starbucks today as I had some time to kill before I needed to pick somebody up and I had planned on getting Starbucks later on anyway. This is one of the cleaner Starbucks I've been in as sometimes they can become quite dirty with the constant flow of people passing through. It wasn't that busy when I went in at around 3 PM and only had to wait a minute or two for my drink. The staff were very friendly and made my drink perfectly. Definitely a great Starbucks as it's spacious and has a quaint little feel to it as there's a fireplace with a mantle that gives it a more homey and welcoming feel. read more

I got a venti iced hazelnut macchiato today and it's filled with 95% ice. I even cannot put the straw into it! They are cheating! I don't wanna spend $5+ just buying a cup of ice! read more

Starbucks - I got a venti iced hazelnut macchiato today and it's filled with 95% ice. I even cannot put the straw into it!They are cheating! - Coffee & Tea Near Me - Setauket, New York

In my experience Starbucks are pretty standard, but what differentiates them are location and service. This Starbucks is located in a shopping complex, which is convenient for people looking for groceries or running errands. On the other hand, this location struggles with service. My friends and I visited this establishment to order an iconic 'Pokemon Go Frappucino', which had been advertised by the company. When we placed our order, the staff replied with "We have no idea what that is," and a quip about how people keep ordering this 'fake' drink. The tone and confidence of the staffer's response is what bugged me, since we had been courteous and curious the entire time. When we showed them a picture of the drink via the Internet, they suddenly had an epiphany and made it quickly. The drink itself contains blackberries and raspberries, and is pretty refreshing. Overall, this Starbucks is convenient, but the service is lacking. read more

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Soothing atmosphere, and good place to study. I see a lot of students from Stony Brook University here studying.

Closest location too me maybe that's why i like it. Its usually very busy but love that my lattes always come out great!

Stopped at this Starbucks for a caffeine boost around 6pm and when the beautiful cashier complimented my eyes, I also got a much needed confidence boost as well. Thank you for the great customer service. Wished I wasn't caught off guard I might have gotten her name! Lol read more

This Starbucks will put all of your other Starbucks experiences to shame! The staff here are incredibly friendly, very happy to chat and get to know you, and make superb recommendations. When you think of Starbucks one of the first things that come to mind is customer service, as is typical with any Seattle-based company, and this store exemplifies caring for the customer. Having moved away I ALWAYS make it a point to stop by this Starbucks when I visit because it feels like home. Additional perks, this is one of the cleanest Starbucks stores you'll come across. It has a Clover (if you don't know about it you need to ask). The line moves quickly. Your order will very seldom be wrong and if it is the staff are absolutely happy to remake it. My new neighborhood Starbucks pales in comparison to East Setauket and it's my single biggest disappointment living here! read more

The people who work here talk to each other so much that it takes them forever to make a drink. So preoccupied that they got my drink wrong. Mindless chitchat. read more

Best Starbucks crew in the world. All the employees are super friendly and always accommodating.

my favorite starbucks in suffolk! even when there is a line (which is often) I'm always out of there really quick while sipping on a perfectly-made latte! read more

Honestly I did see a cockroach running on the counter, my friend saw it too. We will not be returning to this location. I've always really liked this location and thought it was good, so if you don't mind roaches, do your thing. read more

let me tell you about this horrible place. I once ordered a large cappicino, think it was around 5 bucks, waited for 15 min, and then I got my coffee less than half filled with cappicino and foam 1/3 way filled to the top. The F is that? so I paid 5 bucks for 2.5 bucks worth of coffee? I was so pissed about that. I didn't see that they filled 60% of the cup with foam, it's hard to notice at first glance. but were they purposely trying to cheat me out of product. look, 3/7 foam to coffee ratio I would say is acceptable. Anything more than that is an indication of douchebaggery and/or being too quick. I understand the baristas have a hard job, but quality matters as much as speed. They're not fast either. The only thing they make fast is the coffee that is already premade because all they have to do is pump it out. And new baristas alert: highly inexperienced coffee makers taking a long-ass time to make your coffee, so you will have to wait a while. Waited 15 min the other day for a Java Chip frappicino because the new guys just spill shit on the floor repeatedly and have to re-make the coffee multiple times. And sure there's ambience. Ambience of stony brook university squatters who buy a small cup, sit there all day doing their Homework, and/or chatting very loudly. read more

Far and away the worst Starbucks I've ever been to. The staff is forgetful, unorganized, and cannot work with a line. They have constantly forgotten to get make my drink as well as anything that gets heated up. Avoid this Starbucks whenever you can. read more