The woman with glasses at the cashier has too much attitude and has messed up my order too many times. When I correct her mistakes I'm met with more attitude and at this point it's simply rude for no reason. The other workers are kind and do their job well, she is the only exception!! read more

We came here for a "dessert" after lunch and found the location not as crowded as usual for 2pmsih on a weekday. The place is clean and well-kept, and one of the workers was busy cleaning the restroom and even sweeping under the display stands. Gustavo was friendly and efficient in getting the order taken and mixed. We had a Pistachio latte, and sadly, the pistachio latte had little pistachio flavor. The other person thought it was a regular cafe latte, so at least they could taste some coffee! The Matcha creme frappuccino looked strange, like a spinach frappe--not visually attractive, and its taste was not much better. It needed 3 Splendas to be palatable. This is sad, as I have had that flavor in ice cream and pastries, and it was always delicious. Not this drink . . . So, the drinks were a solid 1 star, but the location, ambiance, and staff were a 5 star! I will try other drinks next time - challenge accepted! read more

Starbucks - Coffee & Tea Near Me - San Rafael, California

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Love this place. Very spacey, great music and calm place to be at. Customer service is amazing. The food is amazing. read more

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Greatest coffee I have tasted in a Along time u don't know his name but I had previously gotten my drink done at the location below hoping this time my coffee would be good but unfortunately again it was not ,I didn't have time to go back so i decided to stop at a Starbucks on my way to my destination and I stopped here I really appreciate all the guys in there super nice and friendly if this store was closer to my house I would go more often so thank guy to the guy that did it for me ,you make great coffee read more

Starbucks - Location - Coffee & Tea Near Me - San Rafael, California

I typically don't write reviews on businesses like Starbucks, because they're typically the same everywhere. But this Starbucks is a huge stand out to me. I have 6-8 around me and will go out of my way to come here. The staff is always friendly, they genuinely care about their customers and remember them. This morning our food took a little longer than usual (no big deal in my mind, they're busy), but they handed us our food with $4 GCs for the inconvenience. I was shocked and let them know it was okay but they insisted. That's customer service. read more

New corporate policy for San Rafael Starbucks on Irwin & Lincoln Street. On Monday today 21 April 2025, I got the 2 for 1 "Bums Rush / Trespass" I am not the greatest customer nor the Big spender! Yet I always ordered with a smile unless not feeling well and with manners, after coffee and or food, I always bussed my table or window seating counter. If I was waiting for my order in the waiting line and someone was heading out with both hands full, I would gladly open the door. The way the management is taught NOW is to serve only Big dollar orders and ones who are Very wealthy. If not a Big spender or have made polite questions or big issues or mess those are given Verbal command "Not Welcome Here" Next ones like me the staff uses the tactic of supposedly taking my order and taking payment if a low cost order, the staff will "Forget" about the order and not serve, so I or someone in this situation, goes back to the sales counter and ask for refund, with that you know you Are Trespassed by not spending enough money. Yet the self serve coffee bar milk and cream and sugar are devoured by the Wealthy. If your a fan of Starbucks this treatment for now not being done at the San Rafael Target embedded Starbucks, yet a small staff so longer waiting times. The Best Engineer's Coffee is served at Weavers Coffee 40 Louise Street San Rafael CA 94901 Next to North Bay Inn. Please note all the Staff at Irwin and Lincoln Street Are very nice and Hard Working. And have to follow orders from Corporate. read more

A standard Starbucks, but with plenty of seating and parking that make it a convenient stop for that caffeine fix. Because my car needed service nearby, I ended up working from this Starbucks. Conveniently located in the vicinity of several auto shops in the area, it was a welcome stop as I worked while waiting for my car to receive maintenance. As mentioned earlier, it is a pretty big space with seats both indoor and outdoor. Thankfully, there are a few spaces with outlets, but if you do not claim them soon enough you may be SOL. Standard with all Starbucks, there is free WiFi and a soothing cafe soundtrack playing. They do have a bathroom but it does require a code. Quick note, when I went and did a mobile order, they had me check in with the barista to get my drink which has not been the general trend at other Starbucks. Parking is plentiful as there is street and parking lot. Overall, this Starbucks location is above your average because it has plenty of seating with select outlets for working. read more

Me gustó el ambiente y que me lo sirvieron en una taza no en vaso desechable así disfrutar mi bebida mientras trabajaba en el establecimiento read more

Another visit here. Because our car installation up the street Best Buy.. staffs r great here. Lots of parking around . Also have outdoor seatings. This morning sort of cold . Nice n toasty indoor lol. Got lemon loaf and caramel macchiato. Don't know why I ordered this drink.. lol I'm not a coffee drinker and I will be so wired..the day still young n having sweets already... great this location is fully stocked of food items. But I don't see mugs or coffee beans for sell here.. good quite place hahahah.. read more

Starbucks - Total $9 plus with pound cake loaf - Coffee & Tea Near Me - San Rafael, California

I'm only reviewing hygiene behavior of barista. She was adjusting the rubber floor floor mat with her bare hands and then reached for a cup to prepare my order. Not acceptable to spread what she has on the bottom of her shoes (think bathroom!) to my drink cup. I asked her that I prefer that she wash her hands. She did. Prepared my drink then very coldly placed it on the counter. Yes, I was the "Karen" but I am in the health care field and feel I have an obligation to call this out. read more

Asked for a cup of H-2-0 while waiting for a few Cancer Support Group People to show up. Very pleasant owner welcoming me as I entered her shop, but when I asked can I use the bathroom she stated for customers only in a stern voice ?? . I thanked her for the water made a phone call to my SURVIVORS and we all met down the str. Disappointed. But our looks are decieving read more

Unfortunately this Starbucks is dirty and in a bad neighborhood. It's not unusual to see half-passed out and unwashed people in this store. The neighborhood is unsafe for parking or walking. I feel sorry for the staff and management who probably try hard but I don't recommend this location at all. read more

Shout out to the Starbucks crew today from 4-5pm. I had a meeting with someone while a difficult and inappropriate visitor came in the coffee shop twice and they had to ask this person to leave. The unstable person was rude and hostile back to the workers but the staff was not phased and handled the situation appropriately. Just want to say thank you and you are doing a great job. read more

This store has no clue what they are doing. There are all sorts of promotions for Coldbrew, but at least 3 times a week they have none in the morning. They blame it on the people the night before, but they don't say anything until you've waited in line for 15 minutes, then act all suprised. There is a Pete's around the corner which actually focuses on customers, go there. read more

Starbucks - Faking it, they don't have Coldbrew at 8am Im no longer going to this location... Pete's around the corner has Cokdbrew - Coffee & Tea Near Me - San Rafael, California

This Starbucks has some lil shit kids that steal your food. No joke I had my chocolate croissant disappear... it was made and then gone. My friend came and ordered some food too so I waited with him. Food is handed to us and this 14 years old come takes it out of his hand- no it's mine - "I've Been waiting for ever" and bolted out door before we could even say anything. It was crazy - I talked about it with other people and other have had similar experiences Get your shit together Starbucks - allowing customers getting hustled by kids read more

Unfriendly staff and constantly getting my orders wrong I will be glad when I move from here and can frequent a better location

Starbucks may be ubiquitous all over the world but there are few that provide plenty of parking, lots of clean indoor and dog-friendly outdoor seating (somebody actually brought their small dog into the building with no fuss), copious outlet access, a huge open space as well as private breakout areas, and friendly service. This is easily one of the best Starbucks I've ever been to. I went with the refillable tall passion tea to power my day and plopped down at a nice window seat. Even the plastic chairs are ergonomically designed and styled, and quite comfy here. The drink was pretty good stuff as expected and I went through quite a few cups in the few hours I was here. While you can find a Starbucks location everywhere, they are definitely not created equal. However, I think I discovered one of the best ones today and this has become my new GTD location post move. Guess you'll be able to find me here everyday now! Food: 8/10 Service: 9/10 Price: $ Atmosphere: 10/10 read more

Starbucks - Coffee & Tea Near Me - San Rafael, California

I get my sbux fix once a week and order on their mobile app. I love their speedy service- my order is always ready when I pick it up! read more

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I fuck with Starbucks but I hate the hours they have right something close at 2pm and 5pm not happy with that when I happen my damn Starbucks lol read more

My boyfriend and I went to starbucks this morning and saw how hard working Bridgette and Junior were. They were the only two workers in the store and they both had smiling faces and a happy attitude, ready to service each customer. It goes a long way when workers have great customer service and we are very thankful to them for being so kind for us! Thank you guys! read more

Omg I just had the worst cup of Pikes Peak ever! They said they were brewing a fresh pot, I went to rest room and then they served me a like warm coffee that was so black and bitter I could even swallow the first sip read more

Review 3 Working in the San Rafael area I made this location my office away from home, I can only say thank you to the wonderful staff that never asked me to leave. I think, I earned 4x gold with all the purchases I made in a month. The drinks are well made and delivered punctually, hot drinks are hot and cold drinks aren't topped with ice. They have a very clean facility and would drive the distance to buy from here if I returned to the area. Plan B. read more

Starbucks - Trenta VOR for lunch - Coffee & Tea Near Me - San Rafael, California

So I'm a bit confused as to why I just waited 25 whole minutes for a simple refresher. After waiting patiently, I reminded her that I was still waiting for my drink. She acted as if it was normal to wait that long. It is not. Which is what prompted me to ask her are the teas and refreshers supposed to wait until after all of the hot drinks are done? because the five people that came in and ordered hot drinks AFTER me have come and gone already. " yes I had a line of hot drinks that I had to make first but I will make yours right now" Why should one customer that came in before the rest of the customers wait just because they don't have a hot drink? read more

I don't often Yelp about chains like Starbucks. But when I do, it's usually to give management the heads-up when things are off with one of their locations (hence, this review). Let me first off by saying, I am NOT a Starbucks hater. I actually frequent multiple Starbucks all over the Bay and beyond when I'm in need of a caffeine fix or quick bite-to-go. So you won't ever hear me complaining about the product. But at this particular San Rafael Starbucks, I do have have some gripes about the cleanliness and service. So management, if you're listening, here's what you should know... - The floors need mopping and the tables need wiping - The breakfast sandwiches in the display window looked old and unappetizing (remember, people eat with their eyes). - The two sandwiches that I tried to order (which were in the display) were out of stock at 10am. - One of the baristas made it very clear that she wasn't happy to be there. Now don't get me wrong, I'm sure this isn't her dream job. But you don't have to make the customers feel lousy that you have to work mornings. - The double espresso I ordered took almost ten minutes to arrive (and there were only 2 other customers ahead of me in line). Long story short, this particular Starbucks could use a little extra TLC. Otherwise, customers are just going to frequent the next location a few blocks away. read more

They were ok.. they asked me right away what I wanted and did my order fast but also there was no one there so.. but what threw me off was my coffee that I brought in a person cup in for a iced Carmel macchiato and it was even to the top and my other order of Carmel frappe was so watery.. it didn't have or take like it had enough iced blended into it And OMG i had told them 2 times I wanted a lemon POUND cake he even said a lemon pound cake I said yes and this guy gave me a lemon cake pop yo why total was $11.35 read more

Starbucks - Coffee & Tea Near Me - San Rafael, California

Everything was great. Naima Haley and Maria are so nice. Maria makes my drink perfect every time! read more

Starbucks - Everyone was so nice! Naima Haley and Maria were all so nice. Maria makes my drink perfect every time! :) - Coffee & Tea Near Me - San Rafael, California

Wish there was a way to give a zero star rating! This store infuriates me beyond belief but yet I keep returning because they open at 4:30 which is convenient for my work schedule. After reading many of the customer reviews, I'm in 100% agreement that the AM staff is moody and often times makes very little contact if any with the customers. I've made numerous complaints to corporate about this location, but nothing seems to change! Perhaps when they lose regulars do to their actions, it might be the wake up call that's greatly needed! Often times, the morning team is moody and won't speak to you. They see customers standing outside but refuse to open the doors prior to 4:30 regardless. This finally after numerous complaints got fixed and the doors are now open at 4:20 but a few times the sandwich warmers hadn't been turned on until my arrival causing a 15-20 minute delay of me being able to leave and head to work. I've had the wrong sandwiches made, sandwiches handed off 1/2 way cooked, drinks made incorrectly (How do you confuse Toffee Nut with Hazelnut repeatedly)? Mari, and the new girl working mornings are always unwelcoming, as if they didn't get enough sleep or they flat out don't wish to be their..... Not a hello or good morning, not a thank you when leaving. ALWAYS rude and other morning regulars have said the same thing. Don't like customers, LEAVE! Nia and Keisha are the only 2 of the morning crew who appear to be level headed and pleasant. Vanessa who works nights was finally stopped by corporate/district management after numerous complaints by myself of parking her car in the handicap zone every morning when she's far from disabled all because she felt privledged and didnt desire to walk a few additional steps leaving these spaces available to those who truly needed them. See attached photos. Then she'd come in and walk behind the bar while off the clock and make her own drinks when customers were clearly waiting to have theirs made. Once again...... You're not a privledged Princess! I worked for Starbucks for many years and all of the above conduct with attitudes and taking advantage of the law, just make the company as well as yourselves look bad! I went in today at 4:20 AM, first customer. Wasn't spoken to by either Mari or the new girl. I ordered my regular and wasn't thanked and had my sandwich pushed at me onto the pick up area and my drink handed off with NO eye contact by Mari. I'm beyond fed up with the snobby, prissy attitudes of the AM staff! Remember, people complain when they notice things aren't right. Read your reviews, not just me who feels angered by your lack of service, and bad attitude! We can go elsewhere and remember..... Our continued return keeps the store operating and a paycheck going in your pocket! With that being said... Get the attitudes in check! My complaints as well as many other peoples will continue to come until your actions change! Can't be us if were all saying the same thing! read more

They close five minutes early, don't bother thinking you can make it in time. I never go somewhere early if I'm getting complicated or large orders, just small things that they already have ready to go. Other than that they are great and have an awesome staff team. read more

Nice service but need to keep impossible sandwich in stock. Second Starbucks I go to today and they're out of it. You would think they know how much they sell of it and make sure to stock enough. Maybe I'm just hangry read more

A disaster. There was no wait and the store was disgusting, worse than I've ever seen it. I asked for an iced coffee with vanilla, repeated 4x. She charged me $7.05 & I told her that amount was incorrect. The total magically decreased by $3 but I had to inform the barista of the correction, she already instructed me to scan my card for $7.05. Since Maria left there is zero interpersonal connection and the counters are one big puddle. Floors were sticky and the bathroom had feces on the wall (not posting that. All trash overflowing and the condiment bar milks were all empty for my Iced Coffee, which was made with the Classic Syrup instead of the requested Vanilla. This place needs a new leader or better team management. read more

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I'm not sure why I continue spending $5 on a drink, hoping it'll be full...I don't like paying for foam.. read more

Starbucks - I'm not sure why I continue spending $5 on a drink, hoping it'll actually be full... - Coffee & Tea Near Me - San Rafael, California

Just ordered a bacon Gouda breakfast sandwich. The sandwich did not have any bacon. They apologized, and said the sandwiches are made in a factory somewhere and shipped frozen and then warmed up. So I guess my complaint is about the bacon guy at the factory. Maybe he was having a bad day. read more

Having visited this Starbucks only once I can't say I have anything spectacular to rant and rave about. This is a good spot with good service. The location is rather convenient and if it's not on your side of the freeway well, thanks to Starbucks there's another location on the West side off 4th street. Thanks Siren's call! read more

I'm new to central Marin. I've lived in Mill Valley forever and a day. Marin County is like my black vortex: no matter how many times I get out and move somewhere else I end up coming back. I guess it's home. Branching out and getting your new Starbucks is very important. It's all about priorities. Top things to know in your neighborhood: -where to get gas -where is Sol Food -which is the best Starbucks -where you can rent porn After you've got those down, you're local again and ready to roll. The Starbucks on Irwin is great. Between 9:00 and 9:20am there is usually no line. After that it does get long so timing is everything. They're quick and courteous, and already know my drink. But here's the best part: some of the baristas from my Mill Valley Roco studio Starbucks work here too. That means that they start on my drink and have it ready sometimes before I even get to pay. And also, when I have ordered my girl's xtra long almost all boxes checked drink, she knew exactly who it was for and put her name on the cup without me even saying it. She knew it from the other Starbucks. Hey, it's not my fault we're unforgettable. read more

An oasis in a desert of auto shops, concrete and asphalt. The size able Starbucks has great outdoor seating with (surprisingly) quite a few trees adding some shade and some life to an otherwise lifeless concrete jungle. It's a great place to wait while your car is being repaired. All the normal amenities of a Starbucks are here, including wifi. One noteworthy point - they open at 4:30am during the week. Wow! That be early. read more

This is not the first time I have experienced this issue at this Starbucks. I go in to get a smoothie and they take my order, they make the drink in a timely manner but then they leave it sitting on their back counter while I'm at the front counter waiting on it and they go about making someone else's drink, so finally after they make a couple of drinks I ask them if it's finished and if I can have it and they act dumb as hell and never even apologize, like I'm the problem! The crazy thing is the person that made it, just let it sit there and walked away and help someone at the register. All it needed was a lid and handing it to me. I just don't get it. Really. read more

This is MY *bux!!! The coffee drinks are prepared consistently good, all of the morning staff are always friendly, upbeat, and of course: FAST! I had one bad experience here with a barista from the late afternoon closing shift, but she can simply suck it!! Even if the line is out the door (like it was this morning), they take everyone's orders quickly, and the drinks are prepared FAST & ACCURATELY!!! You can always find a good seat, good for coffee meetings, and the restrooms are always clean. One thing to keep in mind about this particular location: Since it's located in such an industrial area of the city, it closes rather early 7 or 8 (sorry can't remember exactly). read more

People talk here!!! They smile! They chatter! It's like a real old-school coffee house that's about connection and community. Yes, there are folks working alone and there's also loud laughter from the opposite corners - it's fantastic! Personally, it could be Starbucks or any other cafe and this Starbucks seems to have some great energy. It must be the friendly staff. Oh, and don't forget to ask for a full cup of oatmeal. That part was disappointing but all the smiling faces made up for it! #wifi #wi fi #wireless #singlestall #single-stalls read more

This Starbucks has by far the friendliest staff I've ever met. The AM staff is always smiling and having a good time. I enjoy coming in everyday and making it my morning routine... One thing I would complain about is the yellow school bus that comes in everyday around 5:00 A.M. and blocks the driveway from letting people park. I'm not sure if that person goes to Starbucks that early in the morning but they should definitely move their bus. I'm not sure what school opens that early anyways... hmmmm. read more

The employees are great at most Starbucks but you can't change a hundred dollar bill! Your employees will never see a tip from me. Gotta ding someone. Billion dollar co. You should pay them more so they don't need tips. read more