This Starbucks seems to be a newer addition in the Carytown Exchange area - the place is bright, clean, and spacious, and has a good amount of seating. The staff here are pretty friendly and welcoming, and they greet each and every patrons - probably one of the friendlier Starbucks I've been to! We did a mobile app for a chai latte, and it came out in a few minutes. Restrooms are clean, and there's plenty of parking available - both a rear lot and street parking. +friendly service +ample parking read more

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This is a good location and it has a big parking lot. It's in a good section, at the start of the stores on Cary street. I hadn't been here in a while but I love the comfy leather chairs, the cute decor and friendly staff Good service and good coffee read more

Starbucks - Hi,ho,ho...Christmas humor - Coffee & Tea Near Me - Richmond, Virginia

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I've frequented this Starbucks Carytown location countless times over 20 years and have always found it to be among the top stores in the area. I used to be able to hit it up on a workday morning during my commute where, even with a busy line I could place my order and leave with my drink in a timely manner without affecting my drive to work too much. Staff tends to be friendly if not delightful and the place remains a clean and colorful place to visit. read more

Starbucks - a rainbow flag hanging in a window - Coffee & Tea Near Me - Richmond, Virginia

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Dylan & Elliott were amazing. They made sure I got what I wanted and went above the call of duty. Thank you to the both of you for being apart of my wonderful day. Excellent customer service for sure. read more

I've mainly come here on late Monday nights, when the place is super chill and quiet. I know the close up crew has always been friendly and polite to customers when closing up. I find this Starbucks spacious and more open, and visually less cluttered. The outdoor seating area is super nice in warmer weather. read more

Starbucks - Merry Christmas - Coffee & Tea Near Me - Richmond, Virginia

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This. Starbucks. Is. Amazing. I genuinely don't understand how it has 3.5 stars. It's been my go to for sitting and working at for over a year now. The entire staff is SO nice and helpful, today my girlfriend didn't like a drink she ordered and they came over and offered to make her another one which she ended up loving. They're so attentive and welcoming here. If I could give more stars I would. read more

Employee on the floor the entire time (got up once for a different customer and collected their money plus touched all the machine without washing her hands). Dude man wearing AirPods messed up my order when ringing me up... then after waiting for over 5mins for my simple Grande Green Tea Lemonade, he tells me they dint have green tea... this place is going and gong and going downhill every month. read more

Starbucks - Lazy Employees with AirPods - both should be fired immediately! - Coffee & Tea Near Me - Richmond, Virginia

I like this Starbucks though I'd recommend using the mobile order option on their app since this place can get pretty packed! They have a good seating section and a really nice patio outside. Almost always a sweet dog out front too. Drinks are always right and service is good. They also have a clover machine! read more

Starbucks - Barista - Coffee & Tea Near Me - Richmond, Virginia

This Starbucks is great! I normally go in the morning and have always had a great drink- no matter if it's just black coffee or a fancy caramel macchiato. I will say that are some regular workers who really seem to be just the bones of this location. I know Ron is one guy who is always there, always working hard, and makes a great drink. I've only had one so so experience where there was a huge wait, one barista, and another barista talking to her not doing anything. I appreciate their community wall with events and that this location is just on the cusp of Carytown so you don't have to go into the craziness for your caffeine fix. read more

The only two drinks I get at Starbucks is the Green Tea Lemonade, sweetened with light ice or the Mango Black iced tea, which are both really refreshing and will quench your thirst instantly. On this most recent visit, I was tired and needed a pick me up and I wanted something hot. They just rolled out their three newest seasonal drinks: Salted Caramel Mocha, Pumpkin Spice Latte and the Toasted Graham. I probably gave the worse response when the employee asked me what I wanted and I said: I have no idea... haha. I told the three new flavors all sounded good and asked her what she liked. She informed me to get the Salted Caramel Mocha hot and so I did. I only waited a few minutes and my drink was ready. The customer service here is AMAZING. When I came to pick up my drink, the barista actually made me a small 8oz cup of the Toasted Graham just so I could taste it and see if I would like it and get it next time. I was not expecting this and it was really nice of her to make it for me. I wish I could remember her name but I don't. I enjoyed both of my drinks and chilled on one of their leather love seats before I headed out. This Cary town location was very relaxing and didn't have a lot of foot traffic when I came in. The drinks weren't amazing but hit the spot and the service was outstanding. read more

For my birthday I decided to visit Maymont gardens. I wanted to redeem my free birthday drink so I went to this location since it was closest to Maymont. The customer service here is top notch. The lady taking my order was super friendly and wished me a happy birthday! I ordered a venti matcha latte with soy milk, it was delicious! Definitely recommend this location. Plenty of parking and seating. read more

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oh wow this place is the worst. I came in due to convenience (it's next to the Kroger) but the people working were the worst. Unnecessarily rude an un-attentive, forgot my order, then fucked up my order. There are so many great places to drink coffee nearby, go to any of them. Literally ANY of them. read more

This Starbucks is just an average Sbucks, in my opinion. I'm not a huge fan of the layout - the main area when you walk in is pretty open, though small, but the section towards the back is pretty narrow. If you wind up sitting at one of the table in the narrow section, it's pretty awkward when people walk by you (which is a necessity for getting to the bathroom). If you're lucky enough to grab a good seat, then snatch it up! They tend to go quickly. But aside from the setup, the staff has always been super cheerful and my drinks have always been solid. The parking situation is fine, as long as you aren't there during a lunch or dinner rush, since Baker's Crust shares the lot. Also, on weekends it tends to be filled more than during the week, which makes sense since some Carytown shoppers park here at the top and work their way down. I wouldn't pick this as a place for posting up and working, but for a quick pop-in-and-grab, it works. read more

So if You'e running in just to get a cup of Joe...this is the place.. If You think You want to sit down and enjoy that cup...think again...Everyone is sitting hogging the tables with their MacBooks and School books as if this place is a library.. Just a heads up if You think You actually want to just go in a grab a cup of coffee and enjoy the Starbucks ambiance.. read more

Ok, so I never understood how people could have a "favorite" Starbucks location. I always assumed they were all more or less the same. BUT NOW I UNDERSTAND WHY PEOPLE HAVE A FAVORITE STARBUCKS LOCATION! I came in one day last week to do some work and I have been back EVERY SINGLE DAY since then. I genuinely look forward to walking in each time because the staff is SO friendly and attentive. But they aren't just nice, they go beyond. They take a genuine interest in talking to you, suggesting new drinks, and just really listening to what you like in order to suggest a new drink to try or something to make your experience that much better. Also, you can tell who the 'regulars' are here because the baristas remember them and practically have their drink ready before they even walk in. This is also a great spot to do work. They have a good number of tables (with TONS of outdoor tables for when the weather is nice), and I've never had to wait for a table to open up even during peak hours. The location couldn't be more convenient either. Right off the highway, close to the Kroger and Martin's, and in Carytown. read more

This place has become a veritable train wreck. I dislike leaving bad reviews of anything, but maybe that's what is needed to make corporate wake up and fix this place. I won't bore you with long-winded examples... suffice to say I love Starbucks, and in particular THIS Starbucks, but every time I've been lately, it's like a merry-go-round. A merry-go-round on fire, and no one's at the controls. Dear district manager: Fire your manager, clean out the clueless staff, do whatever it takes to get this place running well again. Each and every day, this place reminds me more of a Walmart and not a Starbucks. PLEASE get this shit straight and let it return to the cool neighborhood hangout that it used to be. read more

It's Carytown. This Starbucks is always busy. The tables are always taken... by people with laptops... who stay a long time. If you like busy, this is your location. If you like hideout, go somewhere else. read more

Great smiles from everyone. Was a tad bit busy, however that's a typical Starbucks. I came in for the Banana Walnut bread and to finish my paper. Please at the customer service and the great conversation. A great place to people watch and network. read more

It's amazing how not having access to a decent cup of coffee can really make your Starbucks experience great. Venti Cinnamon Dolce Latte.. with soy milk. I only wish I hadn't misplaced my gift card, then I wouldn't have had to pay for it. This is a good Starbucks to go to if you're over here. Everybody who frequents Starbucks has their favorite Starbucks and this one has one of the most consistent and delicious creations and a friendly staff. I just wish valencia orange syrup would come back! read more

I ordered online and they didn't have one of the sandwiches I ordered. I forgot my phone, but they were able to refund me the amount for the sandwich, great customer service and fast. read more

Worst Starbucks in RVA. I stopped coming to this store on the way to work a while ago. Using mobile order still had me waiting 30 minutes for my drink on more than one occasion. Today while in carytown I stopped in with my sister. The store was not busy at all but for some reason it still took me 15 mins to wait for my latte. I was talking to my sister while we waited and realized that the entire staff had disappeared to the back. Wtf? I'm done. I love Starbucks but this store is the worst. read more

I love Starbucks, but the one in Carytown isn't the best.There have been two times I've been in lately, and left with a gross drink. The barrister didn't seem to take the interest in making my coffee drink (frapacinno) sp I'll probably never go back in there again...it's the only Starbucks I have been to that did not ask if it were ok. read more

Standard Bucks. Staff was fast and friendly. The chair I sat in was highly decorated with crumbs from the last person sitting there. Busy place! read more

My first time coming here was actually last week. I've been to plenty of other Starbucks around the Richmond area, but not this one. I don't know what took me so long to finally visit this location! Along with the Starbucks that's 5 minutes from my place, this location is definitely one of my favorite locations! Sure its a bit smaller than other locations, but it has a homey feel to it. The style and type of decor inside just makes me feel at peace. It can get busy at times though, buts its ok. I've noticed some students come here as well. This location is right next to Baker's Crust. read more

Good Starbucks that's not particularly busy (at least it wasn't while I was there), and also within Carytown. A nice place to get some stuff done. read more

This is one of the more crowded and somehow uncomfortable Starbucks in the area. Not a good place for studying, meeting, or trying to avoid noisy cafes. read more

I love ordering from the app! I shop for my favorite coffee at home and then pay for it through the app drive to Starbucks and it's there ready and waiting for me. Genius! read more

This is my very favorite Starbucks location. All the baristas are simply amazing and never fail to brighten my morning. Seriously, if I need a smile as well as some coffee, I go here. Plus they always get my drinks right. Always. read more

This is a nice large Starbucks location with both friendly and fast staff. My #1 complaint is the poor wifi connectivity at this location. It is virtually impossible to meet with someone for business and present a web app using the instore wifi. read more

This Starbucks is great. The staff are wonderful and super knowledgable. I was introduced to their Clover process for making coffee. OH MY GOSH. The BEST coffee I've ever had. We came back for another in the afternoon. The coffee was rich, strong, and flavorful. Wonderful! read more

This is by far the best Starbucks I've been to. Every single one of the employees is super kind and friendly. They learn customers names and orders and are always in a bright mood. They always make my drink just the way I want it. I'd give it 10 stars if I could. Highly recommended read more

I showed 45 minutes after they opened and she was still not ready for customers. Come in an hour earlier if it takes you that long to get ready. Horrible customer service. read more