Had the worst customer service this morning and then drove away to sip my coffee and it was absolutely disgusting!!

This location is always wonderful! I usually order ahead online. My order is exactly to my liking, they get it ready fast, and their staff is so sweet! This location has a drive thru available. It's located in the Willow lawn shopping center. They also have outdoor seating. read more

Starbucks - Dragon drink - Coffee & Tea Near Me - Richmond, Virginia

I got here at 7:30am and the store was closed. Employees were outside saying they don't have access and can't open the store because management didn't show up read more

I'm not a huge coffee fan, I prefer tea, but come PSL season, I'm all about the java! PSL...It's one of those things you either love or hate... I LOVE! This hot frothy beverage with a slice of pumpkin bread makes my life! This is what fall is all about... and of course cozy sweater and boots! I like this new location in Willow Lawn, much more convenient. Today was crowded with all sorts of coffee loving folks; families, teens, couples, singles, young and old, workers, readers, and I'm sure some Yelpers! I like the outdoor patio, with the Edison lighting and plants(which needed watering). Here I sit, enjoying a crisp autumn day! That being said, the service was slow and the restrooms were atrocious(it was about 4:30 pm). But, there's a good chance I'll overlook those flaws to get my next PSL fix. read more

Starbucks - Pumpkin Bread and PSL... - Coffee & Tea Near Me - Richmond, Virginia

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I ordered a marshmallow bar and upon opening it was a disgusting smell. I had it close to my mouth before spitting it out and rinsing my mouth out I'm glad I didn't eat it. I can't describe the smell it was like old gasoline. Never coming here again. read more

Starbucks - Disgusting marshmallow dream bar from Starbucks horrid smell - Coffee & Tea Near Me - Richmond, Virginia

Normally this Starbucks is awesome just wanted to start with that! Today however I asked for a Iced Caramel Macchiato and received coffee with no ice and a small amount of frothed milk. The coffee was just room temperature. read more

Starbucks - a person holding a cup of coffee - Coffee & Tea Near Me - Richmond, Virginia

I was served quickly and with a smile! Enjoyed my brown sugar oatmilk espresso- delicious!

I sat here and waited 20 minutes in line for 1 drink. When I got here there were 3 people in front of me. From what I saw they got every order wrong. I am NEVER coming back here again. I have never witnessed such slow and sloppy work. Do better Starbucks. read more

This is a very busy location, the staff here is exceptional. I went on a Friday morning and they were really busy. It has a very small seating area and all the tables were full, there is space for 3 at the bar, it was full too. I had the Verona which was good and a piece of heated banana nut bread, it was cold. There is outdoor seating for when the weather is good. read more

Couldn't finish my drink because the espresso was burned so badly. My friend I was with had the same problem.

Dropped my mom off to a super early appointment and was happy to see the larger, newer location (it's been a long time since I've visited this location). I remember when it held down a smaller space across the parking lot which wasn't easy to navigate. Placed my order via the app, picked up via the drive thru with no problems and super friendly service at 6am. Much friendlier than I tend to be at that time of day. read more

I,a black American, walked into an empty Starbucks and it took a significant amount of time to even be noticed, even though I came straight up to the counter. After waiting to be acknowledged I was directly told that someone would be with me soon (not greeted with a hello or anything- but a cold "someone will be with you soon") . After someone came from the back(even though there were plenty of people walking around aimlessly) I was greeted and asked what I would like. Not even a minute later did a white man walk in & up to the counter and was IMMEDIATELY greeted with a "good morning" & his order taken. It's frustrating being ignored when coming into an establishment to spend your own money. I highly doubt I will be coming back. Dunkin has better cold brew anyways...also my drink was served in a dirty cup with sticky sugar at the bottom. Thanks. read more

Really decent Sbux with super sweet staff. Willow Lawn is a historic shopping center and so it's nice to stop here and reflect on the changes from 1958-now. Nice vibe. There are sometimes people smoking cigarettes on the patio ‍ read more

Starbucks - Order Counter with no line - Coffee & Tea Near Me - Richmond, Virginia

I asked for a vanilla latte, got a iced black coffee with vanilla sweetener. We asked for a cookie dough cake pop and they gave us chocolate. We will not be returning. read more

The entrance and location of this Starbucks was really not well thought out or planned. There's no room, a "one way" entrance that's almost impossible to access, and when you're in the drive thru line, your car will block people leaving. Horrible setup all. read more

This is pretty much the worst Starbucks I have ever been to, which isn't difficult because Starbucks is usually on point. What made this experience difficult was that despite having several staff members working it took an incredible amount of time to prepare my drink because it was more important for one of the employees to have a dance party with themselves. I understand her fraps bring the boys to the yard, furthermore that teaching us would come with a charge (this wasn't what she was dancing to) but her dancing slowed not only her down but the people around her. I cannot stress enough that caffeine is a public safety issue and we should carefully craft our coffee drinks but also do it at an efficient pace. It being 'the worst Starbucks" still puts it in a good spot. I was impressed at people's ability to work around "dance, dance, revolution." read more

Starbucks - This is my order that's been done for three minutes. Her coworker was more interested in dancing. - Coffee & Tea Near Me - Richmond, Virginia

This is Jeff. Jeff is the manager at this location and I wanted to share his act of kindness publicly. He graciously donated 6 travelers of coffee that went to frontline healthcare providers at VCU Health caring for COVID patients. We need more people like Jeff in the world! Thank you!! read more

Starbucks - Coffee & Tea Near Me - Richmond, Virginia

Starbucks barista lied about free water said they would start charging for water I talked with the other Starbucks barista who said they were not charging for water also your food sucks and you got flys and maggots crawling on the food eww yucky read more

Starbucks is definitely one of my favorite hangouts all over the country. This particular one is going to be moving in July 7 which I think is a big move for them. It's pretty small and cramped and sometimes difficult to get into although all the team members here have extraordinary manners and provide great service. read more

Starbucks - Miso (keto coffee). - Coffee & Tea Near Me - Richmond, Virginia

This is my favorite Starbucks location in RVA. My daughter lovingly calls this place the "Mermaid coffee shop." The baristas here are friendly, and even though it is part of a chain, the baristas here make this location distantly theirs by bringing their personality and charm. My favorite barista is a former Air Force service man named Stephen, who remembered my name on my second visit. I have a pretty unique and hard name to remember, so it meant a lot to me that he remembered my name. Even my baristas at my local coffee shop in the Bellevue neighborhood can't say my name, so such a personal touch by an employee of this Mermaid coffee shop is deeply appreciated by this yelper and customer. The bathrooms are clean and are wheelchair accessible with child changing stations. This location features work commuters and regulars in the neighborhood in the morning and throughout the day that makes this place stand out among other locations of the same name. read more

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Small Starbucks in Willow Lawn near Panera. Fast, though. And pleasant service. Be careful not to get hit by a car when you're walking to and from. This is a high traffic area. read more

Nice Starbucks! Staff is very friendly and drinks and food are always correct and tasty. One thing I will say is there isn't much seating inside, it's a smaller location but they do have outdoor seating that's covered which is nice! read more

Starbucks - Nice interior - Coffee & Tea Near Me - Richmond, Virginia

I go here often - if not me, then my mother. The reason we always come back here is because one, we are Starbucks addicts (because who isn't) and two, because the employees here are always so friendly and happy to do their jobs. I am never let down by their products or service, for I am always given wonderful quality. Although Starbucks can be just a tiny bit pricy, it's all worth it. read more

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They play horrible music way to loud at this location. If you want a chill spot to drink coffee I would not recommend this location. Maybe Cafe Zata or Lamplighter would be better read more

Quality is always good. Staff here was friendly but in a rush to take and make my order when there was no one else in line. I wanted to ask a question about the cups for sale but i had to call the worker who made my drink back over. She called my drink out instead of my name. Sat my cup on the counter and turned around so fast to clean; that I didn't get the chance to ask her a question let alone say thank you before her back was turned to me. No smile or eye contact, weird... read more

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Unresponsive, unintelligible, and inflexible counter staff this afternoon. They blew 3-4 opportunities to shine.

Worst customer service I've ever had at a Starbucks. The woman in front of me was picking out and charging up 30+ gift cards. Cool, no problem, however after waiting for quite a while, neither the cashier or the 4 baristas acknowledged I was waiting or thought to take my order from the other register. The baristas were just chit chatting with one another and it was obvious they weren't busy, it was just that nobody cared. I don't mind waiting but that was blatantly a disregard for service. Do better. read more

This might be the smallest Starbucks I've ever visited (not counting those found in airports). I think there's a two-top, a four-top, one corner with comfy-ish chairs, and two seats at a tiny bar. Not that that's a bad thing, necessarily, but it just means don't count on this being your place to hang out and work for any considerable amount of time. I was super lucky to score the two-top when I chose this as a meeting place earlier in the week, but I doubt I'll be picking this for any meetings in the future. I will say, though, that the staff here was quite possibly the friendliest of any Sbucks I've visited, so big ups for that. During my hour-plus stay, I was slightly bummed about two things: 1. The wi-fi was uber slow. 2. The air conditioning was on! On a cold, February day. And I was sitting directly below the vent, so by the time I left I was totally frozen. Normally I would have just moved seats, but as I mentioned above, the options are super limited and there was nothing else open. I guess this makes smart business sense if you're selling hot coffee to cold patrons, but I was shivering. If you're just looking to grab a coffee at Willow Lawn, then this will do the trick. If you're looking for somewhere to enjoy a leisurely visit, I'd probably look elsewhere. read more

I've got to say that since this place not too far from the job, I go here quite a bit. Brittany is my favorite barista at this location - she seems to be incapable of messing up my coffee. The service is fast, and the staff is easy-going and friendly. This place is definitely my go-to recharge station... read more

Starbucks - Coffee & Tea Near Me - Richmond, Virginia

I stop by sometimes if I'm at Willow Lawn and the coffee craving starts. I wouldn't recommend this location if you're looking to sit and do work, it's rather small. The service is great! read more

Great staff here! I come in before work and even when they are busy they are still very friendly and get your order fairly promptly. I've always had great service here and it's conveniently right by my house so I can always stop in before work! I will definitely continue to keep coming to this location! read more

At this point in the world I expect most people know what the actual coffee products are about at Starbucks. This review is based on the new location next to Chopt, and more about the space inside than the coffee. The staff was friendly and helpful. The coffee is pretty mediocre, as most Starbucks is. I've had much better elsewhere, but again, that's not the point here. The new space is gorgeous, very open and light, especially compared to that tiny dark hole it used to inhabit. There are major downsides though. They clearly are trying to discourage people from coming and doing work. There are no tables with plugs, and I could only see one wall outlet in the entire place. Seriously? What century are we in here? Also there's a giant exposed A.C. pipe in the ceiling with giant blowers that literally were blowing my hair and making it uncomfortably cold inside. I tried to find a table out of the path of the blowers but it was impossible. Thirdly, the WiFi was so slow I couldn't even get my email opened. I had to leave! Totally sucks. I like going somewhere to have a coffee and a snack and bang out some work, but this location is now gonna be nixed from the rotation! read more

This isn't a real Starbucks, it's just a coffee shop licensed to sell Starbucks. I don't know if I love or hate that, but I do know they have Coconut Lattes and that's pretty damned amazing. They also have different pastries like Cheesecake Factory products. Still not the best, but better than Starbucks normal crap pastries. read more

Place was packed and only three people working, but they kept the line moving. I just got a Pike so I can't comment on the wait for getting a more-involved drink. Bathroom was clean and well stocked. I was able to get an indoor table but unlucky for me, there wasn't an outlet nearby. read more

Great relaxing placer. I waited in line longer than I think I should have so the cashier said my order was on the house. Great customer service. Great seating outside. Other stores around are conveniently located. A+ read more

Starbucks - Great outside seating - Coffee & Tea Near Me - Richmond, Virginia

Ran out of vanilla and pumpkin. Drink was not mixed and messed up size the first time. Took a long time.

This Starbucks is my go-to as it's a mile from my home. With that being said, I primarily visit it because it is convenient. I appreciate how quickly the staff gets my drink and for the most part it's done correctly. I'm going to let it go that one time they forgot my cinnamon dolce. I survived even though I choked down the drink without that little extra flair. I've been going in there on a regular basis and now the staff knows exactly what I want. I appreciate that. I don't need a lot of small talk, I just need my caffeine. Even though I have never dined in I do enjoy the visualization of the outside diners sipping their coffee and reading the paper. It almost feels a bit like Europe. I would've given them five stars but I recently had a request and when they could not fulfill it, they gave me an answer with a bit of condescending tone. Again I'm gonna let that go because caffeine is one of my favorite food groups. read more

Friendly staff, fresh food, perfect beverages. This is quickly becoming my favorite location.

For the most part everyone in the store is good - but twice recently I have visisted store and asked for my pastry NOT warmed and kept in the plastic. The first time I did not make a fuss when it happened but today the same barista almost did the exact same thing. For one, she forgot my pastry and then once I reminded her she was about to warm it again. When I again asked her to not warm it and keep it in the plastic she proceeds to say "I already opened it" and the put the pastry in the bag and handed it to me I know this is just coffee and again for the most part my experience at this location has been good but it would be nice to not have worry about getting a certain barista to assist you due to them seemingly not listening and providing you with the product you asked for, HOW you asked for it as well. read more

Not the most convenient parking for high traffic times, due to the fact that it's on a strip mall. It's not a big location, nor does it have big tables suitable for studying. But the place is adorable, the staff is friendly and helpful, and it has some outdoor seating. read more