I come here a couple times a month and order the same thing when I come in. Hot venti blonde vanilla oat milk latte. Why is it that every time it tastes drastically different. And today, there's no vanilla syrup in it!! Super frustrating. I get you're busy and probably short handed but I'd rather wait an extra couple of minutes for a correct drink than have them rushing through to give me a wrong drink. read more

Love this Starbucks. Really happy they renovated the place to be more accommodating to students with better accessibility to electrical outlets and tables. And of course, water is free and so is the ice--with a splash of upbeats music to sit around and ponder the clouds drifting across the skies. read more

Starbucks - Sparkling water - Coffee & Tea Near Me - Redlands, California

Very disappointed in this Starbucks, I urge anyone who would like to be safe and receive safe services to order your "Uber Eats" from a Starbucks who actually care about your safety and your family's health during this Pandemic. I recieved my order this morning in a 4 cup carrier exposed for the driver to do whatever, never again. read more

This is my favorite local Starbucks, and today's experience summarizes exactly why I go out of my way to visit the OTL location. Overall my experience at every Starbucks has been good: staff always seem friendly, knowledgeable, and my orders are pretty consistently correct as well as tasty. This particular location is my favorite because it has more comfortable seating and less noise than the locations closer to my home-it's a little tucked away and perfect for an extended visit to decompress during a busy week. Today I witnessed an obviously destitute and likely homeless man enter. Myself being an advocate for the homeless and mentally ill, I took particular notice and watched to see how he would be treated, prepared to offer to pay for whatever he would like and allow him the use of my table so he could feel some kindness and dignity-something I often find I need to do when these community members enter businesses seeking a bit of comfort and food or beverage. As expected, I could see the customers seemed uncomfortable with his presence, even though he was standing quietly, causing no problems awaiting his service. I can't begin to tell you how truly impressed I was to witness the staff treat this man with the same dignity and friendly service they treated every single customer before and after him. They immediately greeted him with the same warm hello they offer every customer, then proceeded to offer him the exact same service and answer his questions without any attempt to shun him, rush him, or question his right to be present in the store. He pulled out a small amount of money and requested what I assume was a tall coffee, the staff quickly provided his order, and then didn't rush him as he lingered over the concession area, undoubtedly selecting many of the sugar and cream products to help supplement his coffee into some sort of source of nutritional energy. Never once did they give him a side-eye or in any way treat him differently than every single customer lingering for any reason whatsoever: student, chatty soccer moms, retirees, and this poor homeless man all received the same dignity. Because I like to linger as part of my visit, I witnessed this man return at least twice in the last two hours, requesting a refill. Every single time the staff have given him the same friendly, professional treatment. I believe this last visit (and the one that prompted this comment), the staff even offered him a free or reduced price refill, clearly observing that he likely was struggling just to scrape together 50 cents. OTL staff, today you reminded me why your shop is my favorite. I thank you for your kindness and professionalism, and I'm proud to have witnessed it. read more

Standard, run of the mill Starbucks. Staff here is friendly and for the most part, on top of things. We saw the guy who made our coffees later sweeping and mopping the floor. He's definitely earning his tips! The cashier did forget about my husband's breakfast wrap, though was quite accommodating when she realized her mistake. Also informed us that you get a $2 breakfast sandwich with a coffee order. He said his breakfast wrap (egg white, feta & spinach) was extremely tasty. read more

This is my favorite starbucks to visit! Although I come to this specific Starbucks more often than others since I work close by but the employees are always so courteous. They start my day with a positive environment and warm smile. I especially wanted to thank Ashley and Chris, they go above and beyond to give me my correct drink and just are all around good people. I don't know all their names there but each one of you at this Starbucks is exception! Thank you!! read more

One of my favorite locations. My drinks are always perfect and drive thru is typically a breeze. The baristas here are always super friendly. Today I was wowed by Natalie. Got an ice coffee made with all my favorite fixings. While waiting a minute for my drink to be ready she was asking me questions about my coffee choices and recommended something that sounds absolutely delicious! She was kind enough to write it down for me! She made my day!! Thank you Natalie! You are awesome!! As well as the whole team! read more

Today I went threw the drive thru, the young lady working the speaker was so nice. Although the drink I wanted all ingredients weren't available, she offered an alternative, and I was thrilled to death!!! Then at the drive thru window, Tommy handed out the drinks, and he was AMAZING!!!! Thank you Tommy, Kaitlin, and the rest of the Starbucks staff for getting it together and making my BETTER!!! Tommy, you made my day!!!! Thank you! Keep smiling and making everyone's days better! read more

Friendly and helpful staff although I found something other than my drink inside the cup. Picture uploaded read more

Starbucks - Seriously starbucks? I believe that belongs on your milk gallon and NOT my drink! Since when are baristas working blindfolded? - Coffee & Tea Near Me - Redlands, California

They always make my drink PERFECT!! And I'm super picky. Love this location!! Keep up the great work guys!

I always chance a coffee run right before work to this Starbucks location. For the most part, I've tried the drive thru and walk in service equally. I personally think that walking in gets quicker service. The employees are always friendly and relatively quick. I've only had one incident where the baristas were standing around and talking but one look at the line and they picked up the pace. Sometimes, the food comes not fully warmed but otherwise, this Starbucks has never gotten my order wrong or delayed it unreasonably. This location is worth the visit before work. read more

The only drive thru Starbucks in the nearby area. Great, friendly service & tasty drinks. The baristas here know what's up! Drive thru is almost always fast! Great inside space & outdoor seating. Ample parking also. Best Starbucks in this area within a 5 mile radius. read more

Starbucks - Coffee & Tea Near Me - Redlands, California

The longest wait and worst service. I've frequent many Starbucks and this is the slowest location. 2 baristas chatting on headset, 2 making drinks and 1 at register. Horrible! read more

It was horrible. This was supposed to be a quick stop to give us energy, but it turned into a 30 minute nightmare. We pulled in and saw that the drive thru line was long. So we simply pulled over and ordered on mobile. We went in, hoping for a 1 vanilla bean frap, 1 cinnamon roll frap, 1 strawberry green tea lemonade, and 2 cookies. What did we walk out with? 2 vanilla beans, and a poorly made strawberry green tea lemonade, and 0 cookies. We went back in a succesfully retrived our cookies, but the service was just overall terribly slow. We thought ordering online would skip the line. The drive thru ended up being faster. No thank you. 1 star. Try again starbucks. read more

Everytime I go here either drive thru or walk in the staff is always friendly and warm. I always get my drink made right... Which doesn't always happen at other Starbucks. I frequent this one the most. Even when the drive thru seems busy it seems to move well. And Desiree is always friendly and helpful with a smile on her face along with the rest of the staff! read more

Every time I go here they give me a watered down drink or they make the wrong drink. I would highly recommend going to one of the other Starbucks in town. read more

Went here on a Monday night and there was only two cars in front of me. I get up to be the next one in line and the car in front of me was taking forever. I mean like 6-7 minutes which is an eternity for a drive thru. He finally got ONE drink and it was ICED TEA!! they literally pour it in a cup with ice. And that was the only drink he got! I couldn't believe it. So I was wondering what the problem was so I get up to the window and the girl tells me the total, I pay for my drink and wait..They gave me my drink quick but I'm waiting on a pastry that doesn't need to be warmed and I see them talking and not doing much else. I was like wtf they literally have to put it in a bag and that's it. Well I see the drive thru girl mosey out of sight to apparently get my pastry and she doesn't come back right away, obviously talking to someone. She finally moseys on back and hands me my pastry. She says nothing, no thank you, no sorry for the wait, nothing. She just gave me a blank look. I said thank you and drove off. I look at my pastry in the parking lot and you can tell she literally threw it in there like didn't put it right side up so the damn frosting didn't go everywhere. This is thee worst Starbucks I have ever been to. I've never been treated like I don't matter at any Starbucks I've ever been to. This is an embarrassment to Starbucks and I will never go here again. Just go across the street to the target Starbucks. read more

Got my Cafe Latte and it came out pretty good. Line wasn't to long so I was happy about that.

A few too many inconsistent experiences with this location. Iced coffee is okay, but often comes back under sweetened or under iced. I get a breakfast sandwich once in a while and today it had no egg in it and was cold. I mostly take the drive thru, which reduces the chance that I'll make a complaint or suggestion in person, so I'm giving 3 stars because the barıstas are always very sweet and prompt, but management tightening up of quality is really needed. read more

Starbucks and I became good friends this past school year. This place is really nice and at a location that is super convenient - next to Target, Taco Del Rio, and other major stores. Drinks are always on point and never had a bad service/time here. I would definitely come back again and again! read more

Slowest Starbucks in the area... doesn't matter if your in the drive through or you go in.... service is far below their standard . Came back again today.... slooooooow read more

Was looking for the other Starbucks at the other shopping area and strolled in here by accident. You can immediately tell this is for the commuter, drive-thru crowd. Most of the orders being made were for the folks going onto or off of the 10. Because I noticed that, I didn't have any issues when my drink took a bit longer. Small-ish for a Starbucks. I initially sat at a table that had one of those charging stations, but moved thinking someone else would want it. But the crowd was light during the morning I was there. Really, the majority of the business seemed to be for the drive-thru. read more

This Starbucks messes up my order more than every other Starbucks, combined. I said that in my check-in tip as I went through the drive-thru and guess what? My sweetened ice coffee isn't sweetened. No cold brew today. read more

Staff here... Baristas and everyone here are just great! I came in from a 105°F heat from outside. .. and the the minute I got in, everyone just smiling and very friendly. .. They're just awesome! And one important thing... they got my drinks correct, tasted so good withe having to repeat myself over and over... The staff here just made my day! Thanks everyone. .. I'll be visiting this store more... One special staff that's extra great is Stevey... great job! Thanks! read more

This store is majority good to me all the time and I'm giving it 3 stars because it's super close to my job so sometimes I have no choice but to stop here. but the one thing I dislike about their service is that they have no customer connection. I feel like a simple transaction every time I stop by. Their drinks always taste different (depending on who's making it) and they ALWAYS add extra caramel on drinks that DO NOT come with it standard. Never knew a CM came with caramel ALL around the cup. Wait times are long too. Thanks for coming to my ted talk. read more

So far this Starbucks has never steered me wrong. I work nearby and they are always so friendly to me when I visit, regardless of if I'm in my uniform. Have never gotten my drinks wrong. It's more out of my way, but way better than the Starbucks on baseline! They mess up everything over there so it's worth it to come here. read more

Been coming here for a while, the service is usually steady never fast. However when ever I order on line there's always something missing 3 times I ordered hot food and each time it wasn't done I had to cancel and get a refund each time. I am on the go and in a hurry and this is why o order online today I ordered my coffee and expected it to have the sugar and cream inside so I can grab and go and drink on my way to work again this was not done whereas in the past I've never had this issues. These are some major issues to work on for those of us in a grab and go situation. read more

This Starbucks is on my way to work. I go there once sometimes twice a day . I had been having issues with my mobile orders not being correctly lately. Nothing worse than taking a drink and it not being what you wanted or expected. I called and let them know. Din who works there completely made it right. It's nice to know that they take care of their customers and will go above and beyond to make sure they are happy. I am a forever customer of this store now. read more

This is the second time I've been to this location in a month and they have taken a long time. Normally I am a patient person being in the food industry but this time really upset me. All I received was a very berry refresher, not only did the cashier (even though very nice) not know where the refresher was, but it took 20 mins to get my drink. I was skipped over by 3 people, I asked if my refresher was coming, the girl said sorry and asked my name, found my order and then made more drinks for the window and I finally had to ask another girl, which also asked my name then made it immediately..... if I had 0 stars to give, I would. Just not the Starbucks I would pick in Redlands. Try the one by cafe rio! read more

Pros: I've found this Starbucks makes the BEST lattes and the staff is super friendly :) Cons: the drive thru takes a million years so it's easier to just park and go in and the seating inside is pretty tiny and crowded so I usually won't sit down inside. Above all though the staff is nice and the lattes are great here so I always pick this location over any of the others. read more

My husband and I have given this Starbucks chance after chance after chance and they ALWAYS mess up his order. And with no recourse. He orders a tall; they charge him for venti. He asks for a white chocolate mocha frapp somehow ends up with a hot drink or it doesn't taste right. They run out of things constantly. This is one of the worst Starbucks I've ever dealt with time and time again. read more

I had got my coffee made from any other starbucks and it was horrible I came to this Starbucks and shout out to Celene!!!! She hooked it up and made it bomb .com thank you you made me very happy read more

I like the drive thru, but it seems to take a long time to get the line of cars moving. I am probably just impatient like a lot of people that are going thru the drive thru...you know, the old "I want it now!" routine. The drinks are inconsistent, but since I love Starbucks and it is very convenient to/from home/office I usually stop there, although, once in a while I get discouraged and drive over the overpass and go to the Starbucks on Alabama and Redlands Blvd. I do have to park and walk in, but they are quick to fill your order and are very friendly and nice at that location. So, to sum it up, I think the Alabama/Orange Tree location needs better management....could be wrong, but something is just not quite right there. They could be making much more $$$$ with a few improvements in service. read more

This is the slowest crew I've ever seen here... I've heard 5 mistakes so far an not even getting close to my drink .... Now I have gotten my drink and mistake on my drink... No apology, no hussle, sense no leadership, and everyone just chit chatting and the place was a mess behind the counter. Not in guests view but I peeked over because as a Food/Bev Supervisor I can't help but point out things to be corrected. Didn't used to be like this... Bad form Sbux... read more

Probably the worst Starbucks in America. No matter how/when you purchase from them... Drive-thru or in-store, they're going to be obnoxiously slow. You can go in when no customers are there and they'll still manage to screw up your order. Staff aren't friendly and always seem spaced out. Get your act together guys! But that wouldn't matter if this location's management is satisfied with running a subpar business... which seems the case ‍ read more

Placed my order at 4:27pm. It's now 4:55, still haven't got my drink yet. The bathroom is dirty, looks like it hasn't been cleaned in a few days. read more

Probably one of the worst Starbucks drive thru I've ever been to. I only come for the nitro cold brew with sweet cream. Make the order ahead of time so you don't have to deal with all the waiting. read more

Unfortunately this is the third time I have had a disappointing experience at this starbucks. This time the drive thru wait was ridiculously long and when I finally get my drink nonfat no whip it is so sweet I threw it away. It tasted like I was drinking extra sweet milk with NO COFFEE TO BE TASTED AT ALL. Never again for this starbucks read more

This is my favorite Starbucks in town because the employees are always friendly and courteous. It's a great place to meet up or study. It does get packed in the mornings but since I have an unusual work schedule, I tend to miss most of the morning rush. read more

bathroom is disgusting. it had a smell to it. went to use the bathroom before ordering and the bathroom was disgusting i lost any desire to get a drink. read more