143/2024 This Redlands location is my to go when hanging out with my daughter and grandkids!! Friendly service. Clean shop and restrooms kept clean. Got my favorite !!! Caramel Ribbon Crunch Creme Frappuccino Blended with extra caramel sauce everytime!!! read more

Starbucks - Caramel Ribbon Crunch Creme Frappuccino Blended - Coffee & Tea Near Me - Redlands, California

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service is very poor rude staff they never get my drinks specifications, correct. I said hi at the drive-through and she ignored me.

I understand the political and humanitarian landscape surrounding corporations supporting war. This is not a review based on that. I was gifted a $25 gift card and I was not going to let it go to waste. With that being said, the staff here at this specific location continue to amaze me. Not only were they kind and patient with me, as I waited for my drink and bread they brought the items to my table while I went through emails on my phone. This is one of the first Starbucks at citrus plaza and I have never had any complaints with this location. The place could have been a little cleaner but I am not about to make that my complaint during holiday rush. As a reminder to treating staff with kindness when they're the messenger not the sender. Happy holidays! read more

Starbucks - Coffee & Tea Near Me - Redlands, California

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Located in the Citrus Plaza. Plenty of parking, just not directly in front of the store. There is no drive thru at the location. We walked in and had no problem ordering our drinks. It only took a few minutes to get our order. Employees here are friendly. read more

I don't know what's up with this store. As of the end of January 2025. This store has changed. Not for the good but for just RUDE. I can walk in an use the restroom without even getting told " the restroom are closed" but then they quickly say " you need to buy something to use the restroom"!!! Like dang!!! Let go wash my hands 1st please. SMH What happened to "Hi welcome" can we help you spend your HARD earned money on our overpriced drinks please. I'm taking my $$ elsewhere. read more

The morning Team works their butts off always so kind and make sure they greet as a team I love it

Whenever this guy josh is there i know my order is gonna be off, i literally stopped going to the location across the way on Alabama to avoid him.Everyone else at this location is always great though. Just avoid that worker and you'll love it here read more

Christina was absolutely helpful today. Excellent service. It's always nice to be helped by someone so positive. Drinks were consistent as usual. Definitely not as busy as the other Starbucks in the area. read more

Starbucks - Starbees - Coffee & Tea Near Me - Redlands, California

Very poor customer service. Staff not friendly or helpful. Slow and disorganized. Never seem to make my drink right.

This Starbucks in Citrus Plaza has all the usual items for the chain, perhaps on the smaller side of the franchise operators. The noticeable difference is its location in the food court of Citrus Plaza. Up to mid-morning there is ample covered seating and people watching. While the parking here is awful, there are sidewalks through the parking lot to the other stores. read more

I went here and ordered coffee. They don't have any ready but they are going to brew some. Wtf! They have coffee in their name. This happens on a fairly regular basis at Starbucks that I have been to. Why in the f would a coffee place continually not have coffee? This world has a serious incompetence problem. read more

We ordered a GRANDE strawberry Acia refresher and a TALL Java chip. They got the Java chip correct but gave us this as the grande drink. The worker wasn't even sure she made it right. When asked if this was the right size she Had to look at the sticker to see if it was a "grande". And she even said it was a grande. But the same size as the tall drink. read more

Starbucks - A "grande" drink next to tall. - Coffee & Tea Near Me - Redlands, California

I love the drinks as they are full of sugar! But they took too long the wait was not expected! I won't be going back to this location. They had 4 employees working but still with no drive through. If it's busy now because of the Holidays then hire more help! read more

Starbucks - Peppermint mocha frappe - Coffee & Tea Near Me - Redlands, California

It's Christmas but they are out of Christmas cups... and it's Black Friday. So humbug. Oh, and tidy up your restrooms. read more

Got skipped in line and saw Melly make another customers order because she knew him. Terrible service

If I could give zero stars to this place I would totally do that, they are so bad they don't even deserve a bad review. I though we were paying coffee however we want it and we expect that. If I say very light heavy cream then DO THAT. I open up the coffee to check it because every time I ask for light heavy cream it looks like i asked for cream with a little bit of coffee. Are you kidding me !!! I open the cup and it was filled all the way to the top that spilled as soon as I opened it......I am wearing a white dress with flowers and if It wasn't all, I gave a meeting at noon.!!!! The young guy took the cup with a rude attitude and a couple of minutes later he gives it right back to me and said I put more coffee on it. Look at the cup on the picture, yes this is what I got.... read more

Starbucks - Didn't even bothered to make it right instead they gave me the same cup - Coffee & Tea Near Me - Redlands, California

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I stopped by on a Wednesday afternoon to do some work with a friend. We found a table inside although the place was quite full. I enjoyed my caramel ribbon crunch frappuccino! I have been to this location multiple times and have never been disappointed. Great options for indoor and outdoor seating with accessible plugs inside! Restrooms are available as well. read more

Nice clean Starbucks. Friendly customer service, Only went in to purchase a gift card so there isn't much to say about their drinks.

This Starbucks is a treasure. I have consistently received great customer service and exceptional beverages/food. I am just amazed at this locations quality of staff, maintained cleanliness and overall friendly environment. I love coming here to study and enjoy a fresh coffee. Whatever you're paying them, pay them more! Don't lose this staff they are wonderful. read more

This is my favorite Starbucks in my area! I live quite far from it (Arrowhead) but come down to do shopping and will ALWAYS stop here. The service is amazing, the staff are consistently sweet (Mark helped brighten my day with a ground coffee recommendation). I've always been met with a smile and never had to wait for more than a minute or two. As a former employee of the company, I know what it takes to make a great experience and this location has it down. Worth the stop for sure! read more

Everyone here is always so lovely :)! Thank you to all the baristas who make my breaks a little nicer and special shout-out to Mark for giving me great drink recs and jokes :) read more

I believe i had Meli and Mark. They were wonderful friendly and welcoming. They went above and beyond any Starbucks I've ever been to. Thank you guys for the wonderful experience. read more

I will give them two stars because they were fairly quick. The only problem is I had a mobile order and they just let it sit in the back. I let the lady know that I have been waiting and she said well you have to let us know. To my understanding when there's a mobile order you put it in the mobile order area so we can pick it up. There was several customers waiting not at knowing they were supposed to ask for their drink. She was very rude and I believe that business runs off customer service. Maybe figure that out before you're dealing with customers. Also figure out how mobile orders work. I won't return to this store. read more

Does anyone take pride in their job? I ordered the large vanilla sugar free frappachino no whip cream and specified to mix cinnamon in it. I received a small with whip cream and cinnamon sprinkled on top. I read the cup and there should have been no mistake. They need adults to supervise. read more

Living relatively close, I come here on and off, having my "seasons," if you will, almost solely to study or read. The drinks are secondary in importance, almost utilitarian based on my needs, whether it be something hot or cold, caffeinated or not. The temperature is usually comfortable enough for me to sit for a few-hour-spell and the music is not obnoxiously loud. Being, as it is, located in a relatively trafficked shopping area, there are many who stop by but enough who do so transiently, so I've almost never lacked a place to sit upon arriving. The baristas are for the most part at least marginally cordial, perhaps typical for a mega-conglomerate kind of business. The bathrooms could stand to be cleaned a bit better/more often, but I've certainly seen much worse elsewhere. All in all, this place usually does the job for my needs. read more

Nice location that I frequent. It has the same menu and great service. Not too crowded which is awesome. Lots of parking around too.

I come to this Starbucks pretty frequently since it is across the street from my job and for the most part they are great and I never have an issue with customer service at any Starbucks however this morning I put in a Mobile order that said it would be ready at 10:06am I came in at about 10:15 and it wasn't ready I asked the batista she said there were two more drinks before mine with an attitude, I ignored it. but what bothered me was the fact that she when she handed me the drink she set it on the counter and just threw the sleeve next to it and sarcastically says "here, have a great day" so rude. I wish I got her name but it was a blonde girl with a braid working on 3/4/22 around 10:00. read more

Starbucks - Coffee & Tea Near Me - Redlands, California

I've been going to this location now for awhile as baristas have changed as well as the store managers. No complaints about service or the drinks though some don't read the stickers The manager Chris has really been making my drinks just awesome which has me super happy . ( review from Amara ) read more

Super sweet staff. They didn't have my normal drink when I came in to order and Mark was sweet enough to give me a suggestion on what I should try instead. I loved my drink and I even overheard him telling another customer to make sure they take a look at their stars because they were about to expire. This is literally what customer service should look like. Amanda was also very helpful and polite, if I'm in the area I will definitely stop by again. read more

Big shout out to the middle age barista who said "that's why we have straw-less lids" when I asked for a straw. Should be a comedian instead of working at Starbucks! Maybe next time take into consideration people with disabilities who need a straw to help get the drink down. Real great customer service! read more

Store manager Michelle refused to sell merchandise to customers waiting in line 2 hours. Stated " those are for my regular customers " If you are not a regular here don't stop at this location and give them your business, it is not appreciated here. read more

They're fast and clean. Not a coffee drinker but a big fan of their refreshers. Strawberry açaí or red pink one drink are my go to's

Usually Starbucks service anywhere else is great but not here and not tonight all due to the barista, Zekeria. Apparently the drink name printer malfunctioned which caused him to have a meltdown and completely stop everything he was doing. For future reference, rather than publicly act irritated and forget all drink knowledge and track of orders, pick up a piece of paper and get to writing. Ultimately, his meltdown led to an extensive 35 minute wait for two rather basic drinks.... while we watched him make drinks for people who ordered much later than us. Sorry Starbucks, but this service was completely out of the norm for us. read more

I love this Starbucks. I've never had a problem with being greeted nicely and professionally by any of the staff and I've never had to wait a ridiculous amount of time for any of my drinks. Everything continues to be consistently great. This location does a great job of handling the high volume of customers from the entire citrus plaza including many large orders from employees at surrounding businesses. Prompting this review is the excellent service and hospitality from Mark. Very consistently, I've noticed (something I recognized even when he worked in Yucaipa) he goes out of his way to be extremely helpful with navigating the menu, answering questions and providing details to prevent miscommunication and providing customers with everything they could possibly need. Thank you Mark! read more

I saw a sign in the store stating that they have coffee grounds available. When I asked to get it, the barista told me the sign is wrong. They are not suppose to give any. read more

Please update your Hours on yelp. We were looking for a starbucks that was still open at the time and yelp showed that they were open for another hour but it was closed when we got here. read more

If you can avoid this Starbucks, 27512 W Lugonia Ave A, Redlands, CA, do it. They served all orders but mine, even the ones placed after me. When I finally went to ask for my money back, the boy taking the orders said, "oh, I thought we made your coffee. It's here somewhere" and he went to get it from under a sink. read more

There are three... count em.. three Starbucks locations in Redlands' Citrus Plaza: one in the Target, one in the Barnes and Nobles, and this one. This one is, by far, the better of the three. It location is wonderful for one thing; located a bit away from the big stores in the plaza but right near the smaller ones like Gamestop, the Verizon Store and others...its the perfect little oasis away from the hardcore shopping bustle going on just across the parking lot. The ample outdoor seating which is almost always pleasant here in Cali as well as the fountain just help add to that image. As others have stated, the seating inside the store is well planned out; with just enough small and larger seating areas for most people to find ample seating most of the time with conveniently placed power outlets to plug your laptops into. Of the course the free wifi doesn't hurt either. The speed is basic but more than adequate (in fact..I'm on it right now writing this Yelp.) The employees have always been friendly and attentive to me and my drink orders here and have never gotten my drink order wrong. My drinks have always been delicious and the people here seem genuinely friendly here without the seemingly obligatory sprayed-on "Starbucks smile" on their faces that many others have. The music that plays here is always pleasant and never too loud, something that stands out from other locales where the volume seems turned up to "patent pending" and you can't hear yourself think. Overall this is a very pleasant, enjoyable and relaxing Starbucks location; very much a place others in the chain should model themselves after. Certainly worth patronizing over and again. Its nice to find a place like this that gets it right. read more

I really like this location. They have a lot of outdoor seating. I prefer sitting outside if I stay to enjoy my drink. The baristas here were very sweet, and au attention to your order. Quick tip, check groupon every now, and then for a great deal on a Starbucks card, but you have to snap them up, they don't last long. There are lifers at this location inside, I think they pack a lunch order a venti drink, and spend the day using the free wifi, hence why I appreciate the outdoor seating. read more

Husband and I love Starbucks, today was a awful experience. I don't know if this barista was the manager or a lead but definitely was unprofessional with another coworker her name was Mali, just the way she was talking to her during a busy time didn't like it there's always a time and place for that shouldn't be in front of guest. Also when my husband ordered a drink we didn't know it was hot the front barista didn't tell us that so when we tried to ask for ice she kind a looked bothered as if I was asking too much to put it over ice and just said it wouldn't taste not the same also rude about it. As she was calling out for a drink she said "supposed to be iced tea that was supposed to be iced" rude while saying it. Next time I'll try a different location I don't wanna be treated rudely when I'm purchasing something with my money. read more