I had just stopped by the Starbucks here in Pomona. Just judging it from the storefront you would think it's kind of small but the store itself is a lot larger than it looks. When you first walk in the right hand side has the bottled drinks and sandwiches in a cold case. And the mobile order stand is right there on the corner of the counter so it's a easy grab and go if you placed a mobile via the app. The team members here very friendly. It's a pretty standard Starbucks and everything is what you would expect it to be here. There are a handful tables here or people can sit and study or chat. A lot of their savory food items are really good and shouldn't be overlooked. Parking: there's lots of parking here in the parking lot. There's busy streets on both sides so it can be tough to turn into the lot at times. Be sure to download the Starbucks app and collect stars so you can redeem free drinks in the future. read more

Today i found myself surrounded with the best customer service experience from Eric. Thank you Eric. You made my day being knowledgeable and courteous with everybody not only myself. The explanation of how the gold status works and all the great things coming from Starbucks. I can let say enough about you and your staff. I worked yesterday and today and this shop and I will continue coming here over any other drive through. Coffee experience should be a social matter not only a rush drink down matter. Thank you for opening my eyes. I dare anyone to give less than 10 stars to this place. read more

Starbucks - My refill on gold status - Coffee & Tea Near Me - Pomona, California

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When I entered Starbucks with my service dog, the employee immediately said, "You can't bring dogs in here." I explained that this is a service dog and mentioned that I would just pick up my coffee and leave. However, the employee repeatedly told me to wait outside and didn't even allow me to stay inside while my coffee was being prepared. I reminded them again that my dog is a service animal. The employee still insisted that I wait outside, demanded documentation, and asked what type of service my dog provides. I showed him the proper certification and explained the type of service. I also calmly explained that, in fact, he's not allowed to ask so many questions or demand such details about a service dog. I stated that I have the right not to answer those questions. He began arguing, claiming that California law requires him to ask. I asked him to show me the specific regulation he was referring to, and instead, he threatened to call the police. I told him, "Go ahead," and said I would begin recording. As soon as I started recording, he backed off and walked away -- but not before giving me a dirty look. This was by far the worst customer service I've ever experienced at a Starbucks. Later, I began recording again and asked him why he had tried to kick me out, especially after I had provided the proper documentation. Unbelievably, he claimed that I was "attacking" him -- which is completely ridiculous. I remained calm the entire time -- it was obvious that he was the one being aggressive and discriminatory toward me. All I did was ask him to provide the specific California regulation that supposedly allows employees to question the type of service the dog performs. He didn't answer. Instead, he deflected and accused me of being hostile -- when in fact, I was simply trying to clarify my legal rights. His behavior was not only unprofessional but entirely out of line. read more

This location is close to my office and is good for quick coffee runs. The baristas are very friendly and will fix any drink if it doesn't taste right. The only downside to this location is that it gets packed. Sometimes in the morning if you do a mobile order, there's a plethora of drinks on the mobile order table and it gets confusing. People will take the wrong drink and you'll have to wait for them to remake it. I like coming mid morning to avoid the craziness. When it's not crowded, this is a super chill location with plenty of parking. Also avoid the lunchtime rush, it can get pretty wild too. All in all, good vibes here and would recommend! read more

Starbucks - Holiday 2023 Store Hours - Coffee & Tea Near Me - Pomona, California

Loved the drinks here. Typical Starbucks, but the service is so quick and kind. The drinks were phenomonal read more

Starbucks - Lavender Frappe - Coffee & Tea Near Me - Pomona, California

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Paid $8 for a drink made with 75% ice. 3 sips and that was it. Is this how the drink supposed to be prepared? How does Starbucks get away with charging $8 for a drinks which is mostly of ice. read more

Starbucks - Almost all ice. - Coffee & Tea Near Me - Pomona, California

Eric was very helpful and you can tell he is passionate about his job. Great service !

This store was very rude they wouldn't let me use the bathroom unless I bought something from them I always buy mocha fraps from this store now she just kicked me out cause she wanted me to buy something from store right now I told her I was going to buy something and it wasn't on her time so I had to leave read more

my guy who closed tonight the best to ever do it ! customer service is excellent and always on point. someone give my guy a raise !! always makes my drink perfect the rest are great too but the man who closed tonight is always amazing read more

I have been a Starbucks consumer and loyal Customer for many many many years. However, recently I have visited several locations and they are mostly struggling with maintain inventory and efficiency. The service has decreased significantly and this place is one of them. Takes forever to get your food item and drinks as they are overwhelmed. read more

Upon entering the store, I was disappointed by the lack of a welcoming atmosphere. Instead of a greeting, I was met with stares from two male employees, who appeared to be either white or Hispanic. Having placed a mobile order, I expected to find the designated area for picking up such orders. However, to my surprise, this area seemed to have been removed. Consequently, I approached the register to inquire about my order. The employee standing by the cash register continued to stare at me, giving me the impression that I was unwelcome or out of place. Fortunately, a kind young lady intervened and greeted me with a simple "hello." I introduced myself as Sai and informed her about my mobile order for the Matcha drink. She directed me to the other side of the counter where my drink was waiting. Despite having received my order, the two male employees continued to stare at me, creating an uncomfortable environment. Before leaving, I thanked the young lady for her assistance. However, this experience was far from positive, and it adds to a pattern of negative encounters I've had at this particular location. I've previously encountered rudeness and hostility from the staff on two separate occasions, making this the third unpleasant incident. Due to these experiences I've learned to just place a mobile order so that I won't have to make contact with the employee's I can just get my order and go. It's disheartening to feel unwelcome and judged based on my skin tone, especially as a paying and respectful customer. I'm aware that the demographic makeup of Diamond Bar may not be very diverse, but this should not excuse discriminatory behavior. It's troubling to realize that I have investments in a company that employs individuals with such attitudes and behavior towards a specific group of people. My sister frequents this location daily for work and orders, and she has shared similar experiences of rudeness from the employees. This consistent behavior reflects poorly on the company's values and standards of customer service. As a shareholder, I hope to see improvements in the treatment of customers regardless of their background or ethnicity. read more

Made my order wrong with whip creme kindly asked to make it over waited over 10 min to see what happened and the order was just sitting there no one called out my name no sorry nothing extremely rude unprofessional and slow not coming back to this one. read more

This Starbucks was a lifesaver after a long weekend, and made the best Cold Brew I've had in foreeeeevvvvveeeerrrr! This place must have some tenured employees who know how a drink should be made! Pinkys up to this Starbucks! Thank you for making our caffeine dreams come true on a difficult day! read more

Always refuse to do a decaf pour over, I don't want a decaf Americano. It is completely different and I do not like it. I don't mind waiting for it, I never go when it's busy I feel bad,even ordering it, because they make it such a hassle. read more

So I order my brown sugar shaken espresso without ice because I am a slow drinker and don't want it to water down. This is the only Starbucks that tried gave me 2/3 of the cup (coz there is no ice) which was okay, I took it but today, they gave me literally half the cup. I asked why I only have half a cup and the barista said because the drink is made of half cup of ice and since I asked for no ice, they don't know if they should just compensate with milk or what. I don't know what is worse, that they are charging $5.25 for this drink and admitted it is made of half ice, or that they waited for me to ask about it before they filled the cup. I have never experienced this is any other Starbucks and I have been ordering the same drink for like half a year now, if not longer. Only reason I gave two stars is because the barista is nice. read more

Closest Starbucks to home and the one I frequented when I was in college (CPP) for study sessions. So far I realized this location is probably my favorite when it comes to drink to ice proportions. I usually ask for "light ice" on my venti Strawberry Acai Refresher and the baristas here actually gives just a small bit of ice instead of 3/4 of the cup like 90% of other locations I've been to. The staff here are also really nice and has genuine smiles. Even when busy they don't mind making small talk as they ring a person up or offer recommendations. So far Starbucks rewards system with staff has been on point, no more mishaps! read more

My new favorite location!! My drink always turns out delicious and customer service is phenomenal. The team here made my day!! Thank you

I wanted a cold brew with cold foam topping. I got cold foam with a splash of cold brew. read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Pomona, California

This location definitely screams 3-stars. The service is rather slow, impersonal and the baristas seem very agitated. I came in and there was virtually no line so I don't think it was because of how busy they were. Even with little to no line, my drink and the one ordered before took 10 minutes to come out. The drink I ordered was delicious, but the customer experience left me with a bitter taste. I tried something new this time (an iced latte with extra sweet cream). It tastes like vanilla ice cream in a drink! I highly recommend everyone to try. read more

Starbucks - Iced latte with extra sweet cream - Coffee & Tea Near Me - Pomona, California

I ordered my drink around 4:50 since my class starts at 5:30 and it said on the app that it'll be ready by 4:57. Got there by 5:00 and they said they're running behind by 45 mins late?!? like what?!? it's a cafe, not a restaurant and people got things to do. are we supposed to order ahead 45 minutes before? really disappointed in the service. please train your employees well or please do better. don't go here if you're rushing. they take forever to get your drinks ready. read more

This isn't my usual Starbucks spot so I actually placed a mobile order at the wrong location. I walked in like an idiot and just stood there waiting on my order but I later found out there was another SB on the same street but 0.8 miles away. I should've known there was a SB at every corner in Pomona / Diamond Bar. However, the Barista was super nice and made me my drink anyway instead of making me drive to the correct location. I give them 4 stars! read more

So unfortunately this location is only good to get black coffee. I have ordered a few drinks before and they never taste right... compared to other Starbucks locations. Today I ordered a very berry hibiscus refresher and when I tasted it, it was very watered down. I kindly asked if it could be remade because it was watery and you won't believe it.. the girl who made it made it the same if not worse ? It even looked watered down. She didn't look to happy to be questioned about it so I just took it but I won't be frequenting this location anymore. read more

Starbucks - Tastes like infused water - Coffee & Tea Near Me - Pomona, California

Thank you Nicole for being so kind on my bday! I was a dork and accidentally placed my mobile order at the wrong location. Nicole let me know I was at the wrong location but told me she could make my bday drink for me! She had a smile the whole time too! Thank you so much read more

Starbucks - Coffee & Tea Near Me - Pomona, California

My new favorite Starbucks.. parking is easy to get in and out off and super close to the freeway. The pre order ok the Starbucks app has been a game changer for me and this shop has it down. Oh the best for last, service is AMAZING!! Thank you for making my mornings great! read more

Starbucks - I did it.. the mango was tasty.. all 5,000 grams of sugar were worth it. - Coffee & Tea Near Me - Pomona, California

The workers are fast and friendly. Took them less than 10 minutes to make 5 drinks. Best Starbucks than most.

If I could leave zero stars, I definitely would. I ordered four coffees this morning, and I had item instructions for two of them which I wanted to be two decaf. They made all the drinks decaf, with no whip cream which I asked for whipped cream, and also one of the hot coffee's were supposed to be hot and they made it iced. It's not hard to read item instructions. People are just lazy, and they use being busy to mess orders up. I worked at a restaurant and every time I worked every damn order was perfect. Get it together! read more

Great customer service at this Starbucks!!! I frequent this Starbucks all the time. The staff, Gabriela, Selena , and Madison are always so friendly, courteous and best of all genuine. My coffee is always made how I ordered and I always feel welcomed here. I really don't get Jen J's bad review on 6/22/18. Complaining about foam on her lid, of all things???!!!! Jen J. You must also be that type of person who complains about ice cream melting on your cone when you go to 31 flavors or the smell of gasoline when you gas up your car. I really think you need to go to a "May 29th how to be a better customer, and not complain about everything in life training." You want convenience? Stay home and make Folgers instant coffee. You are the type of customer every business dreads... nobody likes Chronic Self Entitled Customers like you! read more

This starbucks is located right off the 57 fwy when you exit Temple. It is close by to Cal Poly Pomona which is where I stopped by before I went to a friend's graduation this weekend. They got me in and out efficiently and got my drink RIGHT! Coffee frap. light...somehow other Starbucks always manage to confuse the "Coffee" for a Caramel. There is also a donut shop next door and a mini patio where you can sit inside. Minimal seating inside, but you can get free wifi. read more

*** Pitstop Review (Pomona) *** I made a quick stop here to get some quick caffeine and to wait out the rain/drizzle. This Starbucks is located down the street from my favorite school Cal Poly Pomona. Here's what liked... * For 7-8 am the parking lot is pretty empty with plenty of spaces to choose from. * Today I decided to try the white chocolate latte. The drink was surprisingly good and smooth. * Loved the standard cookie-cutter clean and organized layout. Here's what I didn't like... * Nothing comes to mind. ********************************* Food = great, as expected Seating area = very clean and organized Service = very friendly. How do they get every person at every location to buy into that Micky Mouse cheery attitude? Pretty amazing and I love it! :-) Restroom = Always remarkably clean at every location. Is there a magical cleaning elf? read more

Starbucks - Exterior - Coffee & Tea Near Me - Pomona, California

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Like any other Starbucks, I like the drinks here. The staff are friendly and have not yet had a bad experience with them. The location is very practical as its near two colleges and is at the border of Pomona / Phillips Ranch & Diamond Bar. There are a few tables outside of this Starbucks and there is plenty of parking spots in this private lot. read more

Starbucks - Custom* Green Tea Frappuccino - Coffee & Tea Near Me - Pomona, California

Normally I get my Starbucks at the cafe closest to work but this morning I decided to stop at the one by my apartment instead and I'll never go back. I'm still in line, I've been in line for 35 minutes and counting and I still have yet to make it to the window. My regular Starbucks is busy in the morning so I'm used to that but this is insane. Absolutely insane. Oh and now I'm finally to the window after 40 minutes and my drink is wrong. Awesome. Never coming back read more

Won't let you use the restroom and the workers lie and say they are out of everything so they can be on their phones. Won't ever go back.

They were really nice and welcoming, made our order pretty fast but it didn't come out as I hoped. We ordered three strawberries and cream frappes and it wasn't fully blended and our drinks kinda tasted watered down. read more