I've lived by this Starbucks for a while and I've never been in it untill now the service was amazing they were super fast with my order and rhyan was super duper sweet and so were the other baristas they are so freaking sweet they all deserve a raise they keep it quick clean and efficient thank you guysss read more

1st Starbucks I visited 7 years ago this month. John the Manager had this place Popping. All the Baristas were at the top of their Game. Close to 50 customers inside. All be handled with respect and care. John , in my opinion #1 ! I spoke to Brent from Tennessee. Cool Young Guy. The Drive Thru was slammed parking area was totally filled. I parked and walked. There is a long table that seats 20, every seat taken. It's Christmas, Not a Peep. We humans were chilling and for me people watching. Lots of seating . Stop by and mention Jeffrey sent you. read more

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Great customer service and fast drive thru. Drinks were excellent! I had a matcha with strawberry cold foam and my mom had a strawberry Frappuccino. read more

Starbucks has turned to absolute trash no matter what location I go to. I went to this one and my chai latte was mostly milk so I asked for it to be remade. The barista then starts snickering and laughing to another barista and made me wait almost 10 minutes. The barista then only added more milk to my drink and then gave it back to me. Literally never again read more

Amazing establishment, the staff the vibes, the music is outstanding !! I am always here studying and the staff is very welcoming and willing to help with drink recommendations!! Especially Nata who always puts a smile on my friends and my face !! He makes the starbies trip extra fun !!! read more

5 star goes straight to the manager Nancy! I ordered my drink and snackie through the Mobil app. I wasn't able to make it on time. I called the store and explained my situation that I just couldn't get to them on time. I asked for a refund and she stated that since it's through the app I would need to contact the customer service department via app. The app people weren't helpful at all. The app has been SUPER glitchy and very frustrating to use. I called back and asked if they would be willing to honor what I paid for. Nancy was more than accommodating to me. I've got my drink and snackie and the world is at peace as far as I'm concerned! Thank you Nancy!! read more

Justice at the drive thru this morning made my day!! Thank you for being so sweet and my drink was perfect!! read more

Starbucks - Matcha Frappuccino Blended Beverage - Coffee & Tea Near Me - Phoenix, Arizona

I go to alot of Starbucks and spend alot of $ there because there customer service is usually great for one of the reasons. It's a very large company now with thousands of employees so I knew I'd eventually run into some bad ones and the Manager Ben at this one is the worst Starbucks employee I ever met. Over a year ago, I was in a hurry and left my cup on my table at their Bell and Tatum location. The manager at that time, Ben again, ran after me outside and ordered I go back inside and throw the cup away. I usually do clean up after myself as a courtesy but in my opinion customers are not obliged to clean their tables. This is part of the employees job when necessary. Starbucks is not cheap and thats part of the service. I told "Ben" I was not going back in to clean my cup off and bye. I posted a negative review on "Ben" for this incident as I believe it was totally out of line, as well as his demeanor, tone and phrasing was very aggressive and demanding after I already left the store. About a year later it turns out "Ben" is managing the SB at Thunderbird and 40th st. I didn't realize this until he jumped in my personal space and again demanded I clean one cup off the table as I was leaving. He even demanded we have a "talk" at the table that I must watch my behavior at "his" Starbucks if I want to remain a customer there. I told him I just won't go there anymore because I don't pay a premium for coffee to be harassed and treated so disrespectfully. Note: I have been going to Starbucks regularly since 1994 and have never dealt with a manager as rude as Ben and have never had anyone else tell me to clean my table. I usually do this anyway but on the rare times I leave something it's a cup or two and not my job to clean everything as all other employees understand apparently except Ben. He is literally the only manager I've encountered acting this way in my close to 30 years of Starbucks patronage spending thousands of my $$ at over 1000 Starbucks. Today, I go to this PV location looking to get out of the 115F heat for a cool drink and there is Ben again! I literally thought this guy was like Jack Nicholson in "The Shining". He was behaving in a very creepy, threatening way and jumped in my personal space again blocking my way shouting "REMEMBER ME!!!" I was seriously worried this guy would get violent and backed away and realized it was Ben from the Bell and Thunderbird locations(which presents the question why is he moving around so much apparently other people have issues with "Ben"). read more

I go to this Starbucks often and I love the staff here!! They are all soooo friendly and cute! It is always clean and has a positive vibe. My drinks are always made perfectly. They handed out little samples the other day through the driv-thru and I was shocked (I've never gotten one before haha!) but I was so excited!! Thanks Starbies :) read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Second time at this location. Absolutely, love it. Always well staffed with friendly staff and providing awesome customer service. I love the size of this location, plenty of elbow room for those still concerned about social distancing. read more

Starbucks - Enormous lobby - Coffee & Tea Near Me - Phoenix, Arizona

The food was good as usual the drinks was perfect. The service was a five star. Overall that place is five star.

Love this Starbucks. My order is always ready when I arrive and even though I place mobile orders, the team still goes out of their way to interact with me. Christina is always very friendly and helpful! read more

Ran in while I was waiting to meet a friend. I had never been inside this location and was impressed with the open concept! I used to work at Starbucks and really enjoy the diverse architecture of their buildings! The service was friendly enough and my beverage was delicious! They are practicing safe social distancing during these Covid-19 times. Thanks Starbucks!! read more

Starbucks - Beautiful store - Coffee & Tea Near Me - Phoenix, Arizona

Sandwiches left under heater too long! Our sandwich had no evidence of cheese other than the bread had turned orange because it melted into the bread. We got so sick because of these sandwiches that I can't say I will ever get a sandwich at this location! Please beware of when sandwiches come off of the heat lamp! read more

they don't have the toasted white chocolate mocha anymore as part of their seasonal drinks for the holidays :( but i heard there are some alternate ways to order. Peter one of the baristas was so helpful and gave excellent service and i hope this is seen by managers so he is recognized for his hard work and service! read more

They've got a good employee, their service is always respectful and meaningful, customer's service ain't that bad

Kara made my husband and I's quick stop into starbucks an awesome one! She was above and beyond helpful and friendly. It's rare to come across employees who take pride in what they do and have a genuine kindness towards customers. Any company is lucky to have Kara as a part of their team! read more

Love this location! This is the second time I got a friendly note! Thank you for the great drink and great service! read more

Starbucks - Love this location! This is the second time I got a friendly note on my cup! Thank you for a great drink and great service!! - Coffee & Tea Near Me - Phoenix, Arizona

This location is now located where the old Boston Market was. I noticed some other reviews have talked about this establishment but they have the wrong address. This is not the one located in the Fry's grocery store across the street from this location. This location is a stand-alone establishment with a great patio and drive-thru. It has tons of seating and the ambiance is absolutely outstanding. I am glad to have such a wonderful new Starbucks within walking distance of my apartment. Eat, Drink, and be Merry, my Friends!!!!! read more

Worse, I don't understand it took 12 min for me to receive my nitro coffee after I placed an order. I'm watching 2 people stand around not working. Drive thru is quicker. Nitro cold brew you pour it and place in counter. 12 min!!!! I'm over Starbucks and having to use drive thru to get my order . read more

Worst service in town! The girl on the window was super mean and angry. Very disappointed

Cool spot. It can get loud so not the best to study. People aren't as considerate here. The new manager was conducting an interview right behind me and he knew I was studying. He should've been able to read the room. Like I said, not the best spot to study. read more

Always been a great location! My drinks are always made quickly & the taste is always spot on. Trae made my coffee this morning and did great! read more

Went here this afternoon and was very fortunate to be helped my Haley! She was kind polite and very knowledgeable! The drink was absolutely amazing like usual and if you're planning on going here don't forget to ask for Haley!!!! ^_^ read more

I love this location, even tho it just opened up it looks amazing. It has a super chill vide and the whole lay out is very open and clean. Although you can't really sit down rn they do offer drive through and mobile orders. Which is really great if yoo he's running late. Although the customer service is nice and I've never had a rude barista here, it does take a lot longer than others in the area. read more

Starbucks - Vanilla cold brew with almond milk - Coffee & Tea Near Me - Phoenix, Arizona

One of the better and newer Starbucks locations. Drinks are consistent and the employees are friendly. Sometimes takes a while to get your drink even if it's not very busy. Was told they were short-staffed and trying to hire more employees. read more

Outstanding location with spacious interior and nice seating, and friendly employees. They wished me a happy birthday when I redeemed my drink which was awesome. read more

This is a shout out to the lady who served my Venit iced Blonde Latte with toffee nut and white chocolate around 2pm. You made my week! The simple small talk made reality so much better! read more

This place has a lot of mosquitos flying around. Gets pretty annoying when you're trying to study or get work done.

The staff is always kind no complaints here. I do have a recommendation and this is the only way I know how to share it. I understand you were very busy. My frustration is that the lobby was full people were not social distancing we need help in this. everyone was crowding the drink station this morning because there was no order on drinks while we waited. The names were called out once for a hot second and put away. People were unnecessarily crowding . People coming in didn't know these drinks were behind a black cardboard box. My drink came out and the lady didn't even bother saying my name. I know my name is difficult but there was 9 people waiting and the only thing g clear was no order amongst the team. I understand the urgency on making the drinks but you need a better system and please call out coffee names loud enough to hear , do t hide it behind a black card board where we can't see drinks are being held and even if my name is difficult to say .... say it , make it up but do something. Also my app was not working and it's the only reason I had to wait 25 min for a single iced coffee drink. read more

Okay I am gonna be that person to complain about my drink as it was made incorrectly multiple times and I have stopped going as a result. I order an iced coffee with extra sweetener and extra cream. Every single time I have gotten it it has neither enough sweetener nor cream by a long shot. I asked them to please add more once and I got attitude and barely any fix. I don't feel like spending almost $4 for a burnt taste in my mouth. It's not a difficult drink to make and it's never been that busy when I order it. read more

this starbucks is so nicely decorated. staff seemed nice and super friendly with their regulars. took us a bit to get our ready which i didn't understand why. read more

Visited this location today. Ordered some iced drinks to ease the 115 degree afternoon. My wife and I were the only ones in the store. We ordered drinks and started to wait. I was expecting a very important doctors call and it came as we were waiting. I distanced myself and pulled my mask down when an employee named Jeremy shouts at me to put my mask on. I point to my phone as in trying to listen to the doctor. Here shouts again. I turn so he can see my phone thinking maybe he didn't realize I was listening. He shouts about the mask again. I can't hear the doctor because this guy won't stop repeating himself. I'm ten feet away from the nearest person but he still persists about putting the mask on. I go outside, it's 115 degrees but at least I can hear. Jeremy is a really poor example of customer service. I not only felt totally unvalued as a customer, Jeremy was also shouting at me with an arrogant attitude that was completely insulting. read more