I am writing to express my dissatisfaction regarding a recent visit to the Starbucks located at 35th Avenue and Bell Road. During my visit, I observed that the floors appeared dirty and inadequately maintained, which immediately raised concerns about the overall cleanliness of the establishment. Additionally, I was bitten multiple times by what appeared to be bugs while on the premises. When I reported these concerns to the staff, I felt that the matter was not treated with the seriousness it warranted, and no meaningful action appeared to be taken in response. Customers should be able to enjoy their visit without concerns about cleanliness, sanitation, or potential pest issues. I respectfully request that management investigate these matters thoroughly, address any sanitation or pest-control concerns that may exist, and ensure that customer complaints are handled more attentively and professionally in the future. read more

Starbucks - Bed bug - Coffee & Tea Near Me - Phoenix, Arizona

See all

I typically come by here (drive-thru) once a week, on my way to work, to treat myself to a Carmel Frappuccino. This time (06/24/26), it was just awful. Had absolutely no Carmel flavor and it was watery (instead of frothy). If the label hadn't said "Carmel Frapp" - I would have thought I received the wrong drink. For $6.50, I expect a decent drink. I probably won't be back anytime soon. read more

One of the best locations in town, the drinks are always made with care and taste the way they should, and the employees here give great customer service. Kudos to Eliseo who made our experience ordering at the drive-through so memorable that we felt inclined to write a review. Happy, cheerful, considerate - the hallmark of customer service, and what every employee should strive to bring to the workplace! Amazing. read more

I love the service. Everyone is friendly. The drinks are 98% consistently good and I like that.

Literally had bed bugs in the couches and bit by it and no one did anything not to sanitise or close off the area said it's a public place, so disgusting I can't even go home because it might spread so I have to sanitise elsewhere read more

I'm done with this location & Starbucks. You place an order online, so you don't have to wait. This is now multiple times I've placed orders for hot drinks and received an iced drink. Not all us of are basic iced coffee b1tches. I didn't even get an apology this time, just apathy. Fck Starbucks. There's no consistency from barista to barista and from store to store, as I've experienced this in other stores, as well. I'll go to Dutch and Scooters, where they actually give a sh1t, and are kindand are consistent. You know how many times they've gotten my order wrong? Zero. read more

I only go to the Starbucks if I'm on my way somewhere cause it's on the way if I come here 10 times my drink is made correctly once. Today I ordered my $9.27 drink it's made wrong. They use whipped cream instead of the sweet cold foam. I tell the people hey this is made wrong. It has whipped cream instead the girl simply wipes, the whipped cream off and says it's basically the same thing. It's not the same. The sweet cold foam makes the drink sweet whipped cream has an oily taste. Now to wait 20 minutes to go back through the drive-through just to get refunded for my garbage drink that I walked back in and handed them that they didn't offer to even remake. Avoid this Starbucks they seem like they can't make a drink correctly. This is the only Starbucks like that. read more

10/15 8:15am whoever was the barista that made the drinks for beginners it was not filled to were it looked "full" it actually looked like someone too a FAT sip it's actually hilarious there response was when I question the amount was "we need to leave room for the cold foam" I didn't ask for cold foam mind you a almost $10 drink to top it off it was actually DISGUSTING they definitely skipped the sugar this location always messes up drinks I did go back to get it remade huge inconvenience but the barista that remade my drink @ 9am she had just started her shift so it wasn't the same person made but she made drink so BEAUTIFUL AND PERFECT and FILLED TO WHERE ITS SUPPOSE TO BE. I did not catch her name but she did that!! read more

Starbucks - I was so upset I didn't get a pic of my other drink but this is the new beautiful remade one !!! - Coffee & Tea Near Me - Phoenix, Arizona

Walked in to do some schoolwork, and got an insanely warm welcome from quite literally everyone in the store saying "goodmorning, welcome in!". Really made me feel welcome. On top of that, super friendly staff, one of the guys, Javi and I, had a nice conversation. Overall great vibes! read more

7pm and was closed despite their hours stating they were open. No sign on the door or anything saying otherwise

I usually love this Starbucks, but lately it has been horribly long wait in drive through. We waited close to 20 min in line.

It's better to go into the Safeway, they make the drinks perfect every time. The service and friendly and they know what they're doing. read more

Starbucks - Toasted White Chocolate Latte - Coffee & Tea Near Me - Phoenix, Arizona

See all

I love starbucks. This was my first time at this location, the drink tasted good but not really sure why it wasn't filled up. I ordered a normal drink on the menu, so it's not like I tried to cheat the system. I didn't feel like saying anything at the window but come on guys, paying for a latte should be a full cup.. I am loving these new shaken espresso drinks. The toasted vanilla is my new favorite. The brown sugar one is pretty good as well! The staff was friendly and quick. I placed a mobile order, and because the barista wasn't paying attention I almost got another Chris's mobile order I said I only had one drink so took what was mine but y'all should be more careful because the other Chris might've not been happy if his drink wasn't ready when he came. Overall, I'll keep coming to starbucks. I'll give this location another try and we'll see if they fill up my cup to what I pay for read more

Starbucks - Not sure why my drink was only 3/4 full.. - Coffee & Tea Near Me - Phoenix, Arizona

Coffee was good but the staff are rude as hell. These people need to understand that us customers pays their salaries. I don't expect 5 star service but I do expect respectful employees when I'm paying $7 a cup and spent $30 on few items. And bathroom is gross read more

Starbucks - a white sink in a tiled bathroom - Coffee & Tea Near Me - Phoenix, Arizona

Every time I get a drink there it's wrong. I try my hardest to NOT go to this location. But but today I decided to walk over cause it is across the street from my house. I have two kids and breast-feeding a two month old. It is the middle of the summer and I recently got surgery on my wrist at 9 AM. I decided to go on a walk to Starbucks since I am unable to drive since my wrist it was hot but we figured we would cool down with a cup of water when we get there. I had $2.50. Once we got there they refuse to let me buy a cup of water, which I've done multiple times. I have two kids with me that are panting hot and it is over 100° out. We are now forced to walk back without letting us buy a cup of water. This should be illegal it's absolutely unbelievable. How rude the barista was. With a company that rips people off for eight dollar coffees it's unbelievable. You can't sell a mother a cup of water for her kids. I will do everything I can to make attention and notice to this poorly run, and uncaring, store. GO ELSE WHERE. There's a Starbucks across the street in Safeway that makes the drink you actually want with service that doesn't make you feel like a dog. read more

I go here all the time since it's by my house. Always friendly people and they get the line moving quick!

Very organized supermarket, clean restrooms and several practical services within it , including a Starbucks with awesome customer service! Their deli section looks fresh, the produce well stocked. read more

There's always a line at this location but it's easy to see why. Great coffee every time and the staff is so friendly! Worth the wait.

excellent customer service, everything is freshly baked and packaged for our enjoyment, and the drink service outstanding, when people say extra caramel this is what we mean;) read more

Starbucks - Iced Lemon Pound Cake - Coffee & Tea Near Me - Phoenix, Arizona

See all

Amazing experience!!! Amanda & Emily are great! They took my very special request order of a drink I previously had made at another starbucks, and they recreated it! Super patient with me, which I appreciate, and made it taste actually 2x better than my first one! Extremely happy as the Easter bunny on this beautiful Sunday. Thank you guys so much! Months later! Another superior time here at Starbucks! They are always super patient with me and extra friendly! Kaelin/Katie took my order and were awesome!!! Thank you all a ton! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Today is 50% off any cold drink and I went to a Starbucks previously but my coupon wasn't working so I came to this one and it still didn't go through. Although it wasn't going through, Adi (I hope I'm spelling it correctly) was able to figure out a solution quickly for us. She was really friendly and helpful. I appreciate that so much because the barista at the other location was no help. :( Thank you for recognizing and helping us out today! read more

The rudest employee I ever had the displeasure of meeting today worked at the Starbucks at 3549 W Bell, Phoenix Az.. when I needed to return a drink that was made incorrectly and request the correct drink. The employee 'Genesis' was the most offensive person I ever had the displeasure of meeting. I will never go to this Starbucks again. I have worked in the food and beverage field over the past 40 years. Which I Love. If I ever had treated a customer the way this 'lady' treated me, I would have been fired. read more

I am so FRUSTRATED!!! I do a mobile order but still have to sit in the damn drive thru line instead of walking inside, with my mask of course, to pick up my MOBILE order. What is the point of a mobile pick up if you still have to waste time in the drive through line???? And I can't cancel my order because you already took my money. I have somewhere to be. The person that handed me my drinks kept saying well at least you can still pick it up here we're the only one really open at least you can pick it up here at least you can pick it up here not understanding my frustration won't be coming back to this location. And to top it off my drink was wrong!!!!! read more

You guys are still the best! My white chocolate mocha was the best one I've had lately! Kudos to the barista! Also got a banana nut loaf and the guy brought over the tray of loafs and let me pick my choice. I didn't ask, he just offered it. That has never happened before! I picked a big fat slice! Thanks!! read more

I ordered online at this Starbucks location after driving some distance. I chose the pick up in store option and it was readily accepted and debited my account. Upon arriving at the store I found that the "in store" was closed and my only option was to use the drive thru. Unfortunately, I was driving a vehicle that couldn't navigate the drive thru lane. There were no cars in the drive thru so I walked up to the window. The worker there was very rude and told me that I couldn't walk up to the drive thru. Fine, I asked if he could pass it to me through the stores door. He rudely told me that he wouldn't do that. Now I have to go through the hassle of getting a refund online. Extremely poor management and customer service by allow online orders, but not following through. I've finally had it with Starbucks and will be asking for my credit card to be credited the amount in my account. Which will be immediately closed. I will never step into a Starbucks again. This was probably a blessing in disguise since they are overpriced and unhealthy anyways. read more

I went for something refreshing, & let me tell you I got something refreshing! I got a strawberry lemonade on the rocks & that drink smacked! The person who made my drink said its great blended, I'll be back next week to try that. Who ever made this drink really blessed me today. *chef's kiss* 10/10 read more

Starbucks - A refreshing strawberry lemonade. - Coffee & Tea Near Me - Phoenix, Arizona

See all

Vanilla Latte's... should be sweet and taste like vanilla. And I know the employees here will disagree with this but... you are paid to make correct drinks and treat people with respect. This Starbucks does neither. Everyone should just go to Desert Eagle down the street. It's just better. read more

Where is the old crew that was just there a few weeks ago. This new group are not too bright. This girl literally would not take my change with my bills to make a full dollar back in change because she said she would have to cancel my whole order, refund me and ring it in that way to calculate it for her. I guess counting to 100 was too hard. I asked for a lid for my pupcup because she handed it to me in a drink carrier and it was getting all over everything, I didn't want it all over my car and she said we "don't have short cups". I asked what they would put an espresso shot in and she froze, closed the window and walked away. WTH? read more

Been here a few times last time I was waiting for a long time at the window of the drive through but they gave me a grande for no extra cost. Today I went to get a Carmel ribbon crunch, it was me and a car behind. I was waiting at the window for about 5-6 minutes before the lady greeted me and took my card. There was a guy cleaning up, he could've helped while the girl was taking the other persons order. I get my drink and there is no Carmel at the bottom, it is watery, and there are none of those crunchy thing the put on the top. Poor service, gonna find a different Starbucks to go to. read more

Starbucks - Carmel ribbon crunch didn't even put the Carmel on the bottom - Coffee & Tea Near Me - Phoenix, Arizona

See all

Went here on a Saturday evening during Labor Day weekend and I was having a really bad day. To my surprise I got the sweetest genuine person ever! I believe her name is Cheyanne. She was so attentive while taking my order and just so very sweet, her high energy and excellent customer service skills made my day! Thank you for that. read more

The staff at this location is always friendly and polite when I go in. I have never had an order messed up and if my drink sits "too long" before I get there after ordering on the app they always offer to remake it (though I never take them up on it it's a nice offer) read more

absolutely horrible - HORRIBLE HORRIBLE HORRIBLE !!!!! the lady here - name is Jordan - when I asked her if she was going to take my name - she said oh well theyll just call it out in cafe - I'm a barista at another location , for another company and I know for a fact that is just not proper etiquette: in GENERAL. Then to add more , i ordered a grilled cheese and she asked me what do I want , rolled her eyes as if it was a problem that the answer to her own - unfinished question was yes I want my grilled cheese sandwich warmed up please - look I've been in customer service for over 20 years and even at month one of my journey I knew and understood common sense and proper mannerism. shout out to management here: bc this is your fault - lace your employees with style, grace and some f:;?!&$ game man! Even one of the employees here yelling out " it's a nightmare in here !" As I type this : no duh ! read more

Went to this Starbucks around 8 pm when they close at 9:30pm and there was no lights on and when I let them know I had ordered ahead and I showed up at the time it said it would be done the girl with the dark hair and arm tattoo on her left side said " we just received that I would really appreciate it if you would put your order in earlier and come a little later" pulled up to the window the we could see inside and the two girls were on the phone and laughing and when they finally got to doing the drinks they both hadn't washed their hands after handling their phones and went on to make our drinks. When the finally got done opened the window and practically threw out drinks at us and just shut the window. We were missing drinks and when we let them know we were they said that we didn't and we went back and forth and showed them the confirmation on the phone they looked back onto the screen and said oops looks like we might have pushed it out without making it. The drink was shoved into our face again and when we said thank you slammed the window in our face again. This is not the first time this has happened with either of those girl especially the one with dark hair and the shoulder tattoo if your working customer service I would think you would have better attitude then that and if they are doing that to us then they are doing it to everyone and need to go back to training or not be employed there anymore. * had to add a star just because it had me do it* read more

Ordered 2 caramel ribbon crunch Frappuccino's at the drive through. When I questioned the barista as to why they didn't have caramel on top she told me it does not come on top, just on the bottom. If you look at the menu it shows it drizzled on top. The drive through was super fast today though! read more

Kids temp apparently means make it as hot as physically possible. I'm only typing more because it's making me in order to post it. The place reads it back and still messes it up. Impressive in itself which is why I gave it 3. read more

I've made this store in particular my go-to! The staff is always so friendly and patient, even if there's a line. They made my birthday drink for me with "Happy Birthday" written on the side and the lid, with confetti drawn on! It was so sweet of the staff. Timely and correct orders with kind people working there- you can't ask for much else! read more

Came in for a Trenta frap and they said they don't make them that size. I always get that size at other locations. When handing my change he said there you go and hand me my change. No thank you or I am sorry and no receipt. Bad customer service! read more

Meagan was truly unpleasant. I would not recommend her to work any positions that involves communicating with human beings. The drinks were fine. read more

This is my favorite Starbucks solely due to my favorite barista ever-Barbi!! She is full of joy and life and love. She is the reason is stop there almost everyday!! She acknowledges my kids and they love saying hi to her! I wish all of my Starbucks experiences were like the ones I have with her!! read more

This Starbucks is my favorite location. Everyone is so friendly here. Sometimes I stop in with a list of 8 or 9 drinks for my employees and the baristas will take my list and make them all. I expect to wait for that many drinks but they make them so fast. They are cheerful and helpful here. read more