Usually Starbucks baristas are rude but not at this location! Drive thru was really friendly!! Drinks were 10/10 :) read more

There are a lot of very nice employees at this location, but there's always an exception, in my experience. I got charged an additional $1.25 for extra cold foam in a matcha drink that already came with cold foam, and according to Starbucks customer service as well as their mobile app, if a customer asks for extra cold foam of the same flavor in a drink that already comes with it, there is to be no additional charge. If a customer asks for foam in a drink that doesn't already come with foam, that is when the additional $1.25 charge is supposed to be applied. The individual I encountered at the drive-thru window on 6/17/2026 told me that the app is wrong, and that if I am not getting charged $1.25 for extra foam every time I order it, then the employees who didn't charge me weren't adhering to company policy. He was extremely rude and condescending...and mistaken. I refuse to pay $8.00 for a beverage, so I will not be returning. I did not tip for this particular transaction, since I received cr@ppy customer service from someone who didn't know wtf he was talking about. I have been charged an additional $1.25 for the foam at 7th St. and Highland Ave., and also at 16th St. and Bethany Home Rd., once at each location. It seems that there are quite a few Starbucks employees at quite a few locations who are unaware of the company's extra foam policy. Most of them don't seem to know the difference between regular and light ice, either. If anyone in management wants to know who I am talking about, they can send me a request through the private message feature. read more

Consistently a great Starbucks, really well managed with really great staff/members. I consider it one of my remote offices and it's always clean and orderly. The sandwich smells are off the hook and intentional, once someone orders one, then more follow - especially the grilled cheese. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Starbucks is the best! Always good quality and great service! They are nice and kind staff all the time! Highly recommend:)

This is a location close to work that we tend to go to on break. They are quick and efficient. Most orders are done in advance, so I know what is out of stock so as not to order it. The customer service is there, they greet you and wish you well. read more

Clean, easy to find. Coffee was a little too hot but I also had to ask for my order. App said it was ready but when I got there it wasn't there. Others who were with me and ordered after me got their beverage first. Not sure why they had they made my drink but the app said it would be ready. read more

Drive thru gave me the wrong coffee and I noticed right away and gave it back. Got my coffee and drove off - one taste and it was undrinkable. Taste was awful. To top it off - they didn't give me oat milk as requested and I'm extremely lactose intolerant. My stomach was not happy. This location sucks. Wish I didn't tip! read more

customer service 0/10, the audacity to ask for tips after providing disrespect service is crazy. from the speaker to the window i was in awe of how these employees (mateo) talk to customers. dutch bros really does take the cake when it comes to service & properly made drinks. read more

SB with a drive thru. The inside is small with no nice, cushiony chairs. A couple employees were sitting in the customer area being really loud and making inappropriate noises. A below avg. Bucks. read more

Starbucks - a starbucks across the street from a parking lot - Coffee & Tea Near Me - Phoenix, Arizona

Maddie and Nyeem and the rest of the group at this wonderful Starbucks just made for my beautiful man's and my day. Your friendly and openness made for a wonderful and refreshing afternoon on this hot August afternoon. Thank you again for making our drinks so correct and fast. read more

Destinee was awesome really made me feel welcome went above and beyond and so quickly

Great crew, consistent, always friendly upon coming into the store! My go to every morning

I usually have okay experience at this location as some of the ladies are not friendly at all and seem upset when they watch you click no tip on their little machine after handing you a half frozen sandwich. Choose a different location to greet you in the morning as they will start you with a not good morning read more

I order here 5 days a week before my work shift in the morning and sometimes at my lunch break and I LOVE IT! The staff is so sweet and they never miss the mark. My drinks are always tasty and the grilled cheese I get is always tasty and warm. Today I got a note written on the top of my lid that said "You're doing great" and I didn't see it until I left but when I did, it made my day. Definitely the best Starbucks out of all the locations I've been to. read more

Starbucks - Venti Iced Pumpkin Spice Latte with lots of personal modifications and a kind note from the girl at the window on the lid :) - Coffee & Tea Near Me - Phoenix, Arizona

Days open till 8pm and it's 6:51pm. Please update your online hours as they don't match or reflect correctly.

Seriously the best customer service!!!! And the drinks were delicious I totally totally recommend this location!! The beautiful lady at the drive-through window truly made my day !!! Keep up the great work! read more

Need some coffee quick-style??? This drive-through Starbucks knows how to clear a queue super quick. Service is always friendly an efficient , and the drinks and food are always good quality and well-made. Even the ambience in-store is just right for a pit-stop while you watch the traffic buzzing past. Thumbs-up from me. read more

The worst service I've ever experienced. Had a mobile order went in to pick it up. Waited for a few minutes until someone finally recognized me. Asked me my name for the order and gave me my order. Took a sip and there was way too much milk. I asked the lady if she can just throw another shot in. She responded with "do you just want grande cup?" I said well sure but... then she just cut me off and said " next time just put the cup size" and dumped half my coffee out of my venti cup and started to make other online orders before finishing mine.... I wasn't rude or mean about asking. I'm in the service industry and the whole act she threw was totally unprofessional. I just moved into the neighborhood and would love for this place to be where I get my coffee but after today. I wont come back. Also my new coffee taste like shit still read more

I frequent this location for the drive-thru in the mornings, and I have to say that they have one of the fastest Starbucks drive-thrus in the Valley. On my way to work during rush hour, the line is always long, but it usually goes by quickly. Customer service is efficient and the weekday morning shift really has the flow down. I've also sat inside to do some work on my laptop. It's decently clean and there are plenty of outlets for your electronics. I do wish that they were open later at night. read more

This place is super sanitary without asking Cameron sanitized My beautiful star bucks cup so worth buying it and I feel safe to eat here constantly have hygiene materials together read more

Starbucks - Thanks to Cameron Sanitizing my cup before purchase thanks ‍‍ - Coffee & Tea Near Me - Phoenix, Arizona

this starbucks closes at 8pm, i showed up once at 7:50 they were closed, understandable. i showed up at 7pm and they are closed. they also are very slow during the day. two people in line, and it takes 15 min for me to get my coffee. read more

Elaine is AMAZING! Talk about amazing costumer service, especially when you accidentally order a drink incorrectly and they fix it super nicely 100% amazing trip to Starbucks after ordering 16 drinks! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

They messed up my drinks, mind you they were super busy. Told them I didn't want those and the girl at the window was really cool about the whole situation Gave me my right order and the drinks were amazing! read more

This Starbucks is certainly lovely and the barista made a our drinks to perfection and very quickly considering we ordered ahead for pick up. One disadvantage of this location is the small parking area and inconveniently places drive thru. read more

I love this location. It's not that busy. I never use the drive thru, but even the drive thru isn't that busy from what I can see. Does Starbucks always have what you need? Do they always get an order right? Is the coffee always great? Are the workers always in a great mood? No, but this location is so consistent in MY very inconsistent day and that's all I need. read more

This Starbucks is losing it. I don't go there that often but, as Jenny and I were waiting (and waiting....and waiting) in the drive thru last weekend, I asked her if she'd noticed it seemed to have gotten worse and she agreed. We recanted our recent experiences at this location -- long waits and incorrect orders mostly (which is about all Starbucks is) -- while we waited. Then, when our drinks came and we pulled away, lo and behold, our orders were wrong. Filter the reviews by date and you can see the same trend with the latest reviews. I don't know how this one got so off the mark but, man, it's just a head scratcher. read more

GRAND OPENINGGGGGGGG This Starbucks is not your ordinary Starbucks. This place is so big. I love the patio. The wooden table with the stools is so cute. I love the staff. Everyone is so friendly. I am going to go broke with this place, its on my way to work, its a drive thru, it's just perfect.ahhhhhh read more

See all

I usually don't like to review Starbucks because there's too many of them, but the baristas here are very nice and they deserve to be acknowledged. This Starbucks location gets a "fan" rating not because of the coffee, but the great speedy service even when they are busy. Now as far as the coffee goes, I don't really care for it because I think it's too strong, but their Chai Lattes are awesome. I usually come here before I drop off my clothes at Regal Cleaners. It's right across the street from it. I've always had good service here and with free wi-fi, how could you not love it? Overall, always a great experience. Props to this Starbucks for knowing how to handle their flow! read more

I cannot say enough good things about this location. They ALWAYS get my order right, quickest Starbucks for MILES even when the are packed, and the sweetest professional staff. Other Starbucks are slow to the point I turn my car off in line, and my drink never tastes quite right. This is the only Starbucks I will be going to! They are also amazing to watch the staff work as a team. My only complaint is they put too much ice in their drinks but I would take too much ice over slow staff. read more

The only reason this store gets 1 star, two reasons. Cannot go any lower and the girl apologized for being rude, arrogant and disrespectful. I was not going to write this, however, the Manager never called me back and she has had plenty of time to do so, either the message was not provided, or the manager does not care about her store. I stop by to get a tea. The sign reads, "Mobile orders pick up inside". I had a Mobil order called the store first and to no surprise, nobody answered. I walked into the store and the girl comes out from the side and tells me to leave. I told her I was picking up an order and she forcefully said to leave and pushing me out of the store. Embarrassing, 100%!!!! The line in the drive thru was full and windows down. She said I can wait and they will bring the drink out. When she brought the drink out, I showed her the sign. She said that she will change the sight and next time ring the bell (didn't even see the, or a sign indicating to push for your drink). I told her I there would not be a next time because she was rude. She smelled and said have a good day. Worse experience in customer service I have seen. You know nothing will happen cause people want their coffee. However, next is the corporate office. I called to talk to the manager and low and behold I talked to the same person. She back tracked her attitude and took full responsibility for being such a jerk (not the word I would choose, however, keeping it clean). She said she will have her boss call in 24 hours that was over 36 hours ago. Didn't really expect one, I did say I would hold off on a review and calling corporate until she can call me back. I kept my word, too bad you did not!!! Careful fellow coffee drinkers, I would go to the one on 7th street 2 miles down the road and skip the attitude from this location. read more

I came in today and was instantly greeted-always nice:)-and I asked about how long it might take for a caramel macchiato as I didn't want to be late to work. Even though they had a line in the drive through, they sensed my urgency and made it right away! It's the little things in life like this during a pandemic that keeps me coming back to Starbucks. Thanks again guys! You made my day:D read more

I love this Starbucks! the Staff is super nice when i walk in they greet you, and they seem up-beat and really chummy ^^ but I deff- will continue to come back and enjoy the atmosphere :) read more

Starbucks - Outside the best Starbucks in town! Lol - Coffee & Tea Near Me - Phoenix, Arizona

See all

wow. wow. wow. absolutely amazed by the service here. the ladies were super friendly especially Angela. She made my entire experience and I will only be going to this location from now on!! read more

Super nice manager Felicia!! When they accidentally made me a mocha instead of a white mocha, Felicia and another manager gave me a gift card. Such a sweet customer service touch!! This drive thru is fast and the overall shop is tidy. read more

Tried 3 different teas. All were terrible. Customer service is always good. Coffee to strong for me. read more

Shoutout to the drive thru employee working right now! She is AWESOME - middle name "Alexis"! :)

Always quick and efficient. Love your refreshers! Always smiling faces in there and appreciate your support of local issues! read more

THE WORST STARBUCKS EVER! no wonder the employees are organizing a union. the manager is so lazy and never there, overworks the employees and is very disorganized and disrespectful. older white lady that works there is super slow and doesn't know how to make drinks. starbucks is very much going down hill and no one is doing anything after a $9 drink. read more

The people working here are rude, won't acknowledge you standing waiting for a mobile order, have zero sense of customer service, and make me hate Starbucks as a whole. One of the worst locations! read more

Gage was very friendly and welcoming! Amazing and authentic service. Thank you for going above and beyond at this Starbucks.