This is the most disappointing Starbucks I have ever been to and I have been to Starbucks in Japan, Canada, and pretty much all over the United States and this is the worst one out of all of them. The employees here will literally lie straight to your face. You can tell them that you are lactose intolerant and that the milk in your drink is for sure regular milk and not soy and they will argue with you that they did make it with soy, even going as far as showing the empty carton in the trash can, yet the taste is off, I feel like I'm going to throw up anytime I try to drink it which is part of my lactose intolerance, and the color is off and looks EXACTLY LIKE REGULAR MILK which dilutes the color more than soy AND smells like regular milk!! This same location gave me the excuse why my chai latte is so weak is because the pump is broken and yet anytime I come back and tell them my drink is too weak, even after requesting 10 pumps in my drink, it's all my fault. Either I "didn't ask for enough pumps" (which is f'ing ridiculous considering I'm asking for 9 to 10 pumps and the average is 6 for a Venti) or I just don't have taste buds apparently. This also means that with a broken chai pump, they are ripping off their customers and the only way the customer can know is if they tell them that their drink is too weak. Customers are thinking they are getting six pumps on a venti chai when it's actually half that because of their ADMITTED BROKEN PUMP. Which again, is the customers fault, not theirs as I have been so rudely reminded repeatedly.Today I had to go back three times to fix my drinks and every time I went back they were more rude than they were the first time. I had little high school girls rolling their eyes at me while also trying to argue with me that the drink was properly made even though the customer is in their face telling them that it's not and they are the ones who told me about their broken pump in the first place, all while a bunch of customers are waiting. I thought the customer is always right and they used to hand out cards anytime they fk up the drinks so you could get a free one and they don't do that anymore probably because they fk up so often!! Ronette, you are such a disappointment. You used to be one of the kindest employees working the drive-thru thru but after today, I think you are absolutely unworthy of working a drive-thru even at a typical McDonald's based on your rude behavior and the fact that you know I am one of the number one customers at this location and you treated me like I was some idiot that was wasting your time. Your rude responses and berating me over having to bring the incorrect drinks back to the store, (something that I have never ever been asked to do before because all they do is dump the drinks anyway and it's also as I have been told before "a sanitation issue") has made me never want to return. This Starbucks is also constantly overrun by flies, their bathroom is disgusting and is probably cleaned maybe once or twice a week, the rest of the employees working there are rude, selfish, and should not be working in any kind of customer service as they are obviously typical high schoolers or adults with the exact same mentality that have no idea how to run a business or how customer service even works. DO NOT GO HERE. You are better off at any of the other Starbucks, especially the one off Louis Henna or the smaller one off I-35 by Taco Bell. They have gotten my drinks right 90% of the time while this Starbucks gets it wrong EVERY. SINGLE. TIME. And then make it out to be my fault while also being rude to me when I ask them to correct it. And if you read other reviews you will see that they mess up the orders constantly and yet they still have the audacity to act like we are the issue!! I have never been so upset over rude customer service in my entire life. I was so kind and polite even though they messed up my order and I politely asked them to remake it TWICE, even going as far as waiting in the drive-thru line again so I didn't take time away from other customers. But of course none of that matters. I contacted the corporate office and I will be leaving negative reviews on every single website that allows reviews. I am sick and tired of the lack of management at this location especially since I have dealt with the manager myself before and she was just as rude as all of her other employees. This location also has hours listed on their door and they are supposed to close at 10PM on weeknights and they don't. You can find them closed at either 8, 9 or 10PM, doesn't matter what day of the week, they close whenever the fk they feel like it. I have never seen a place so overrun with such rude, uptight, awful, unhappy, emotionally vacant employees that should be immediately fired. But like I said I have dealt with a manager and she is just as bad so it figures that she has an entire crew full of a-holes. read more

Thanks for the free drinks and pastries System didn't take payment from my phone I went back and ask the girl to double check to see if payment was taken and she could find anything on the system so she told me was good Obviously was machine mistake! read more

Starbucks - Happy girl! - Coffee & Tea Near Me - Pflugerville, Texas

Great staff, great drinks, great vibes ! I'll never go to another Starbucks. I love that the baristas are always in a good mood. Even when it is busy they know how to get the job done read more

Nicely located and easy to see see from the road. Barista's offer drink suggestions which is nice for the beginner or experienced @Starbucks drinkers, limited seating indoors and more outside on their patio, ample parking, drive-thru and inside can get busy at times for slower service. I've always has poor FREE Wi-Fi signal here no matter what the mobile device inside or on the patio. Meet-up seating can get gobbled up depending on what time of day you meet. read more

See all

Venti iced Matcha Tea this is what I received and I asked if the barista could fill the cup she said it was from the foam and she could add ice. I order this drink daily so I know what I usually get, I'll take my business elsewhere. read more

THIS is literally THE BEST Starbucks location I have been to in my life. This is an understatement. SO I have to rave a bit about the manager. I can't put into enough words how incredible the manager of this location is. I drive 15 minutes out of my way to come to this location only. The drinks are made good!! AND if someone messes up a drink (because human error happens anywhere) she is quick to ensure it is re-made right and quick! She is also super understanding about it which I have noticed employees at other locations give attitude about it. This woman is what keeps the wheels turning and she is SO friendly! AND creates relationships with her customers. You can tell that her compassion shines through. So if you have a chance, stop inside to order and see for yourself. See how amazing this manager is as well as her hard working awesome crew of baristas that 110% match her work ethic and kindness. read more

They ALWAYS get it wrong, i tried to give it a few chances because of the location...but save yourself the headache. If you're desperate the target one is better, but the best are in hutto and round rock palm. The guy in the drive through is always annoyed, especially if you ask for a straw...ridiculous. The manager tried, but I don't trust it, I won't be back. read more

Awful customer service. Manager Alvarado or whatever his name is is rude and condescending. If this is what comes of Customer Service Training, I'd recommend getting a new trainer. We had to repeat our order three times, and it was still wrong. He explained he couldn't hear well because of some fan. WTF! Just an overall horrible experience. read more

Waiting line for 10 minutes and got this drink. So disappointed with this turned out. Asked for cream and whip but doesn't taste like creamy as how I always order and so watery down. read more

Starbucks - Disappointed with it - Coffee & Tea Near Me - Pflugerville, Texas

This is my home base Starbucks. Everyone behind the counter is the best. I always go early to get a hot dark roast coffee.

Look, this Starbucks has the only drive-thru in this area, so I understand that it is extremely popular and busy. However, the things that consistently drive me crazy about this place is how they are always out of the most popular seasonal products! That is inexcusable for a business that is this busy. I blame everything bad about this place on its Management. This summmer, they "ran out" of the ingredients necessary for the Midnight Mint Mocha Frappuccino at the height of the season. It was obviously hugely popular. Why did they not stock up? Tonight, they "ran out" of the Pumpkin Spice Latte syrup...the massively popular drink that drives sales. WTF. Come on. You can do much better than this. read more

We have used the Starbucks on Pflugerville Parkway a number of times (it is close) and many times have had problems with this outlet. Most recently today on National Coffee Day when the Corporate Website promises another free coffee next time if you bought one today. The drive though lady said she did not know anything about this. She checked with manager who said they were not participating. Also we ordered and paid for a scone with our two coffees, but realized we did not get it. Another time we ordered a coffee that was highly advertised on the website but they were not selling that one. Numerous other problems in the past. The people seem to be pleasant enough but ....... read more

I just come here for the drive thru...it is standard. I am still waiting on someone to pay for my order so I can pay it forward :-P

Not free. The wireless that is. You have to have a Starbuck's card. I am not interested in spending that much time there. You know where it is truly free, McD's across the street and down a 1/4 mile. The WiFi is also free at Dunkin Donuts. Apparently corporate in Seattle didn't get the memo from middle America. Guys. There is a job devouring recession going on for more than a year now. $4 lattes and paying for the internet are not on the menu anymore for most of us. read more

I would like to nominate Elli Elliott for good customer service. I ordered salad online, store close T 10:30 by the time I get there 5 minutes over but she still try to help me Thank you so much Elli Elliott read more

I've been a very loyal customer to this location, and after my past experience thru the drive thru. This has deeply changed and so have my attitude towards one of the employee's. I proceed to order a venti size drink, at this point not sure of the young lady has properly heard me because my order doesn't not sound correct at this time. So I proceed to the drive-thru to pay, and the young starts to SCOLD me no joke! She take this opportunity to get on her SOAPBOX and lecture me on how I have not been charged properly for my drink and that every location has been wrong. That her way is correct! By this point I don't know whether I should leave or stay. Honestly, I may have been charged wrong previously. But I did not deserve for her to yell and lecture me on price of my drink. Ummmmm, I do not work for Starbuck, nor have I ever. So do let me apologize for the error of my ways Miss SOAPBOX. My error has been corrected, will I return NO. But I will say this, she as well charged me incorrectly and actually over charged me by a $1. But she can keep that dollar because it was not worth the trouble. Avoid this location at all cost, they honestly have some serious issues making drinks and charging people correctly. read more

As far as Starbucks go (Little Boxes by Malvina Reynolds always goes through my head with chain stores), this one's A-Ok with me. THe folks are friendly and nice without being creepy Stepford wives nice and your order is ready in a flash. read more

This is one of the worst starbucks I have ever been to. They have gone downhill overall but this place is setting a new bar on selling you watered down espresso and charging you 10 times what it's worth. My double shot tasted like they had re-used the grounds. I can make better shots in a $20 mr coffee espresso maker. read more

Coffee is always decent but the struggle is very real at this location. Drive through is always full not because of a rush but because they are just so slow. Management change maybe? I don't know but this is the only location I have been to where this continues to be a real issue! read more

This location is dirty (floors, tables, bathroom), the service is pleasant and polite, but also slow and inefficient. It took over 20 minutes for them to get to my order and then told they were out of stock. By far, the worst aspects is the clientele. The customers are uncivilized and rude. Adults should not be fighting over a table even when a restaurant is busy. read more

I CANNOT believe my experience with this Starbucks this morning. I had to wait 18 minutes in line...literally, no kidding I clocked it. When I arrived at the window, I expressed my displeasure with the wait and was told that they were "down to one bar". OK...thank heaven I did not have a meeting this morning and would have been late. OH, and thank you barista for yelling have a good day at me when I pulled away from the window. There are choices for coffee...even in Pflugerville. I have NEVER experienced anything like this at the Pecan Street location (which will be getting 100% of my future business). The Pecan Street location has faster drive-thru times and a much friendlier staff. I am a Starbuck's gal (especially when the Casi Cielo is in season), but there are also Dazzle coffee shops in Pflugerville and south Round Rock. The Pflugerville Parkway location does have competition. My advice to the Pflugerville Starbucks patrons...hit the Pecan Street location...great coffee and treats, extremely friendly staff and short wait times (even when there is a long line). Perfection without the barista sarcasm!! read more

I ordered a hot salted caramel, my husband ordered a black coffee. It was scalding hot so we let it cool for a bit and they're both black coffee!!!! Damn it Starbucks!!!!! read more

The wait for a mobile order is always ridiculous here. Multiple times I have waited over 15 minutes for a drink. They either need more people or more espresso machines. read more

This location has so much turnover its hard to have consistency and the drinks rarely turn out correct I went through the drive through and drove away after getting my drink to find out I couldn't drink it it had so many pumps of syrup sugar in it it was horrible! Drove back, got my baby out of the car and went inside to get the drink remade and the second one was also undrinkable I just gave up and counted it as a loss I won't quit going to Starbucks but I will stop coming to this location! read more

Very disappointed this morning at 6am As I realize it gets busy and computers have issues I was very patient this morning in waiting on 2 tea lattes and 2 iced teas. The problem is once I made it to the office for my coworker and I to enjoy a much needed latte (as Austin Starbucks are not serving.) We were both disappointed in our lattes as they were not even drinkable. Waste of $12.00 and time this morning. Hopefully they can get back on track. read more

This place is terrible. Sucks that it is the only option in Pflugerville unless you want to get out of the car at Target. They never get the order right. The drive thru line can take up to 20 min at off times. For no explicable reason. They are just slow. It's terrible. They also burn everything. Like this breakfast sandwich. C'mon Pflugerville. Work it out and step up your Starbucks game. read more

I don't leave reviews often but I need to warn my fellow Starbuckians! I'm a very frequent Starbucks customer but anytime I go to this location outside of peak hours I have an issue. The best employees are working when it's busier but my drinks never come out right outside these times. Today I ask for extra hot and I literally get a boiling drink. So hot that it was extremely bitter and terrible. Not to mention my croissant was smashed flat. I know this isn't Starbucks standards! If it was just this once I'd overlook it but it's a constant occurrence. read more

Iv reviewed this before but feel it's necessary again... everyone here is so sweet and nice, however, Jonathan works the drive-thru in the morning and is a complete jerk. Rude every single time I come. Today he decided to verbally argue with me about a mobile order. If I'm being polite, reasonable and accommodating, do not yell at a customer because YOUR mistake. read more

I'm not sure where some of those bad reviews are coming from, this is the best Starbucks I've ever been to, hands down. It does get super busy a lot of times, but so does every other chain. They have a lot of loyal customers and there's a reason why. And if you think a cappuccino has more coffee than a latte, you need to re-evaluate your life. read more

I'm new to this area and I've tried several Starbucks near by. I've had several bad experiences such as rude employees and getting my order wrong multiple times. Jeanette at this Starbucks was so kind and had such a sweet personality. She made an effort to make us feel welcomed and our drinks were awesome! read more

This store can not be a Starbucks?! I'm here from California visiting family this week and every single visit has been disappointing. Rude baristas, slow service, incorrect orders and out of stocks. Very disappointing. I hope this isn't typical of all of the Starbucks in the area. read more

Gotta have me a double espresso on my non working days. It helps me start my day right. Service is definitely a hit and miss at this location. Their patio is filled with poison ivy and spider webs so beware when sitting at their mini patio. read more

Slow drive-thru and crazy to park in that parking lot, but they surely make the best coffees on the first try!

Slowest service in the history of coffee. I have sat in the drive thru for 45 minutes at 10:55 on a Monday. How is this acceptable?? This is becoming a regular thing for this location. I think I'll avoid this location and drive across town for my coffee. read more

Their service is great and their drinks are good. My biggest issue is the volume. It is entirely TOO LOUD. The music is at such a high volume that on multiple occasions I've had to yell at the person I'm with to have a conversation. When using earphones I can't even hear my own video or music because of the music being so loud in Starbucks. Trying to read is almost impossible. Definitely wouldn't recommend this Starbucks if you're trying to get something read, work on anything that requires concentration, have a conversation with someone, or listen to any videos/music of your own. read more

This is the 3rd Friday that I have gone to this Starbucks and at 8:15am they have no plain bagles.... they said their shipment will not be in until that afternoon. My advise would be to order more than you have been ordering. Obviously they do not last until you need them to. Management needs to get better. I waited in line for 15 minutes just to get told they did not have wat I waited for...... I can understand it happening once in a while but to happen 3 weeks in a row... isn't that your job ???? read more

I went to Starbucks just now all happy and excited to get my favorite drink (dragon fruit) and instead they go so cheap my drink was so light I could barely taste the dragon fruit. If I wanted a glass of milk I would got some from my fridge instead of spending 6 dollars on water down milk. Taking a break from Starbucks read more

The drinks and pastries are standard and meet expectations. However, the drive thru is consistently slow. I've come at different parts of the day which is why I can effectively and accurately use the word "consistently" read more

I understand today is a holiday. But if I'm going to pay for soy milk I expect my drink to have it. Horrible service to boot.

Drive thru is way too slow.. Very disappointing... Waited over 15 minutes 2x today... Very short staffed l, given they just set a record of 5.2billion in sales, you would think you could staff your stores. Gave out all those raises to your teams and then cut back on staff does not make sense.smh I feel for the team there! read more