1 STAR EXTREMELY UNPROFESSIONAL EXPERIENCE My girlfriend Taylor and I came into this Starbucks for the first time with our laptops and bags because we planned to get some work done and have our Bible study, something we regularly do at Starbucks locations. Before we had even been inside for FIVE MINUTES, a manager approached us and said, "Hi, you guys need to order to be able to sit in here." What made this especially frustrating was that WE HAD ALREADY PLACED OUR ORDER ONLINE. We always order through the app and then pick up our drinks when they're ready. Instead of simply asking whether we had already ordered, she immediately approached us as though we were sitting there without purchasing anything. The entire interaction felt judgmental and extremely uncomfortable. I am heavily tattooed, When I told her I felt judged because of how I look and my tattoos, she responded by saying she has tattoos too and even tried showing me hers. That completely missed the point it was the way we were approached and treated that made us feel judged and unwelcome. the way we were singled out almost immediately certainly made me feel judged based on my appearance. There was absolutely no reason to assume we weren't customers. Or maybe this was a religious matter with our bibles on the table , being judged for our faith and our appearance. It was also embarrassing having a manager approach us like that in front of other people. I am not someone who embarrasses easily, but this genuinely made both of us uncomfortable. On top of that, the location itself was already not very welcoming when we walked in. It appears to be undergoing remodeling, with unfinished/unpainted walls, and we were actually debating whether we even wanted to stay. Then, within minutes of sitting down, we were confronted about ordering when our order had already been placed. We decided not to leave because I refuse to allow someone else's attitude to dictate our day, but this was an incredibly disappointing first impression. A manager should know how to make customers feel welcome not immediately make assumptions about them. A simple, polite, "Hey, just checking, have you guys already ordered?" would have resulted in a completely different interaction. Instead, we felt singled out, judged, embarrassed, and unwelcome. For someone in management, I expected considerably more professionalism and basic courtesy. We visit Starbucks to work, study the Bible, enjoy our drinks, and mind our own business. We shouldn't have to prove that we belong there within minutes of walking through the door. We aren't ones to write a bad review but wow, this was Very disappointing experience, especially for our first visit to this location. The manager was sure in our business but has disappeared the rest of the time being here, conveniently not dictating any other customer. read more

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Came here to pick up my birthday treat. Staff are cheerful and helpful. They got the order right and quickly, service with a smile . Birthday treat is a cookie crumble cute frapucciino with 2 floated shots. Delicious and the only time I have it during the year. Place is clean. Well stocked and organized. Small sitting area with tables in case you need to work. read more

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Moving day! My husband and I were moving and needed some coffee to get going the day of our move. This Starbucks Coffee came in clutch!!! It was busy. There were lots of people picking up their coffee orders. My guess, they were picking up mobile orders. Ambiance was busy, but they whipped the drinks up fast. Moving is so stressful. It's better with coffee lol Especially, yummy Starbucks coffee. I grabbed an iced coffee with 4 pumps of vanilla syrup, 2 white mocha, and a caramel drizzle. It was delicious! It was exactly what I needed on moving day! My husband got a sunset blend. He finished that coffee so fast. My mom got a green tea, and my dad got a caramel Frappuccino. Our moving crew was fueled up, thanks to Starbucks! :) read more

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I love this Starbucks. It's close to my job and everyone is friendly and super pretty so I always know my soy latte with no foam and 1 pump of classic is going to be great. If I were the type of person to bring a laptop to a coffee shop I would most likely do it here, idk! read more

Starbucks - Me having fun with my coffee - Coffee & Tea Near Me - Orange, California

Great customer service from the morning staff!! Three of them worked so well together- laughs love and full of life. Super busy but they flowed so well and awesome service through the hectic rush. Delicious drinks, good eats, and smooth flow with the morning rush. Calm cheerful clean atmosphere here. Will be back for sure. Thanks for all you do! read more

This is my favorite Starbucks in the entire US. The customer service is always outstanding! Today, when i got my drink there was the sweetest message I ever received on my cup. read more

Starbucks - The sweetest message I received when I went to Starbucks today. it's the little things that go along way! - Coffee & Tea Near Me - Orange, California

I've been coming to this Starbucks for the last 5-6 years, and although there have been many changes and new staff, one thing has always stayed the same: how sweet everyone is. It feels like walking into a place filled with family and friends -- they call out your name and welcome you with smiles the moment you walk in. Their service is fantastic, their smiles are contagious, and their drinks are consistently good. I'm so glad this wasn't one of the Starbucks locations that closed, because I would have been very sad. read more

Redeemed my free drink. The staff was nice but the lady who made my drink ... looked like she didn't want to be there. My drink was good though. read more

The young lady taking the order was so polite, and warm and accurately took the order which was on the receipt. The lady making the drinks seemed irritated and made the drink incorrect. My wife went to have the drink fixed and said she was treated with frustration. It's a shame that the cashier did such a great job and the final interaction was extremely disappointing. Maybe the lady making the drinks was already having a bad morning. Maybe something at home was causing her lack of customer service. The restaurant was very clean. Service was fast even with the order mistake. Unfortunately, there's another Starbucks down the street at Town and Country by Main Place Mall. So if you get bad vibes here you can go 5 minutes away to another Starbucks. There are options. read more

Starbucks - The front counter. - Coffee & Tea Near Me - Orange, California

Service was great, app order, and was ready when I got here. Staff polite, not many people here, no greeting, I had to ask them where to get my pickup order. Store clean. Coffee, I had the Americano, which this time did not taste as good as usual. Which is strange should taste the same every location. But otherwise great read more

Starbucks - Large Americano - Coffee & Tea Near Me - Orange, California

Holy cow. The worst service I've ever seen. There were 4 people working. All chatting amongst themselves. There was one person making drinks, slowly and carelessly. Very few people in the store and yet my iced coffee took like 20 minutes. Wtf? I don't need you to write stupid shït on my cup. Just do your jobs!! read more

Service was good. But...the air conditioning is turned on ULTRA HI!!! I have NEVER felt a colder air conditioning system anywhere. If you are nearby, come here and write your own review. The service and coffee were outstanding. The air conditioning was over the top BAD! It must have been set to below 60 degrees. The employees said they couldn't change it but wished that they could. Wow read more

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I wanted to update my review for this Starbucks because I have been coming here again for two days now and both experiences were great the employees are really nice I received a welcome when I walked in I appreciate that my drinks have been made correctly the wait time has been short this is a great location . read more

Came here and was very surprised with the service given by cashier Wendy. She was genuinely sweet and kind with every customer. It was starting to get busy and Wendy made sure to thank everyone for waiting. This is really nice to see how attentive your team is. They were quick with orders and maintained the tables cleaned. Enjoyed my coffee but the highlight was Wendy. Please thank her. FYI. Though this Starbucks is small there's still area to seat and it wasn't to loud or even music wasn't blasting like other Starbucks. read more

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This is on a corner lot by Main and Chapman. Plenty of parking available. Both outdoor and inside seating. They are pretty quick with orders, especially mobile ones. read more

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When you have 5+ orders of the same thing (Pumpkin cream cold brew) which I saw people walking out with, don't ask me to order with extra cream next time. Make enough for all drinks! I'm not trying to get 3/4 cream either. Everyone else has always gotten it right or is nice about making adjustments anyway. read more

Worst Starbucks ever!!!! The new setup is not convenient, the service is horrible, and they are a rip- off. They handed me a barely toasted bagel that I already paid 3.95 cents for and then said I had to pay another $1.25 for cream cheese and a knife. Never returning here! read more

I came here with my friends two yorkie dogs on a walk. I wasn't allowed to go in, because they're not service dogs. The barista, Shannon, was so kind and took my order outside and was so sweet to the dogs I had with me. Such great service! Starbucks promote Shannon because she's sure is amazing!!! read more

Starbucks - Entrance and sign - Coffee & Tea Near Me - Orange, California

Good morning at least for me. It's a great morning. It's 6:10 AM Friday, January 3 I've had this major cold flu, whatever it is for about a week. The last three days I've been overdosing myself with Starbucks medicine ball hot tea, it's delicious makes me feel better. In thesethese last 4 days, I've probably had about 10, I've visited quite a few Starbucks since I drive a lot for my job! Most Starbucks will tell me that they don't have the exact ingredients to make a medicine ball hot tea, but they can make something very similar, with different ingredients. Honestly, I could not tell you what the difference was because they all tasted pretty darn good and made me feel much better! This morning I went into this Starbucks (Chapman/Main in Orange) for the second morning in a row. Yesterday I was greeted by a very friendly young lady with piercings in her nose. I did not catch her name. She was super pleasant and very helpful. She mentioned to me that she did not have the proper ingredients, but she could make me something, wow how nice!Today I walk in, was never treated by the three grumpy employees that I saw working. (strike one)! I go to the cashier to place my order and this gentleman who I'm probably insulting because "he"prefers to be called "it" not "he"had a look as if he was not enjoying his morning, not a "good morning no nothing" (strike two)! I said hi can I please get a medicine ball, large please? He said we don't have those teas right now and no local Starbucks has them. (strike three) well he is full of BS, because I just got one last night at the Starbucks on 17th and Tustin! This person didn't even offer to make me something similar, Why is he working if he does not enjoy his job why is he employed by Starbucks if he treats people like this? I said this before you treat me wrong one time I'll never go back again, Starbucks Main/Chapman, I'm sure you don't care because you have many many customers coming in and this person probably does not treat everybody as crappy as he treated me but know one thing for sure I will never step foot in your Starbucks again. The person I am referring to is in the morning shift, curly Blondie/White type of hair Rude, rude, rude rude !!! I hope you read this and know you have not ruined my day, life is great! Try and have a better morning! read more

Was ordering a large order for all my coworkers who are a bit older. Barista gave me suggestions on what to get, very friendly.

This review is specifically for the Starbucks on Chapman and Main in Orange. This is the Starbucks that's closest to my work. It doesn't have a drive thru. I ordered a tall pistachio latte through the app. It was ready for pickup when I arrived. My drink tasted fine, and the temperature was fine. My gripe is the one-inch gap when the foam settles. I hate Starbucks for this reason. You pay exorbitant prices for drinks, and you get a partially filled cup. I was a Starbucks barista for 9 years. I would always let the foam settle and then fill the rest of the cup with milk. It takes a little extra time, but it ensures the customers are getting their money's worth. This store is all about quantity over quality. The picture shows my drink after the foam settled but before I took a sip. read more

Starbucks - Tall Pistachio Latte after the foam settled but before I took a sip. - Coffee & Tea Near Me - Orange, California

Worst Starbucks I've been to. Service was okay. Server helping was a little off and not very friendly. Cannot believe they covered all the outlets up. Starbucks is known for being the studying place. Everyone there including myself had laptops. I came to get out the house and take cars of some things and this place had no outlets although it's advertised on the tables . They advice u to go next door to the sub place to use their outlets .. umm okay bye Never coming back to this Starbucks .. read more

Starbucks - Covered all their outlets .. Starbucks really ? - Coffee & Tea Near Me - Orange, California

Nice vibe and amazing employees. This store is smaller and seating felt a bit crammed but wifi was strong so that was a plus. I ordered a grande iced coffee and service was quick. Decent location with plenty of parking and restaurants around the plaza. Honestly, I'd give it a 3.5/5 but yelp won't do decimals so I'll enter it as 3. read more

Starbucks - Coffee & Tea Near Me - Orange, California

Ask for no ice means half drink, well didn't know i pay for ice , ask about it, but they say thats how it is read more

Starbucks - Ask for no Ice means half drink, well didnt know that - Coffee & Tea Near Me - Orange, California

Honestly the only starbucks that will make my Vanilla Sweet Cream Cold Brew perfect!! Feels like theyre the best there is when it comes to a good cup of coffee! Appreciate always been received with more than great customer service and smiles! The spot is the best hangout spot too, right by the heart of the city! Been coming to this store since 2011 thankyou everyone in this location! read more

Had a great experience ordering the other day. Staff was very friendly and kind. I had my kids with me. They were very patient as they decided what to order. The coffee came out and fresh and fast. The food is filling without being overpriced. The drink choices are ok. They do have a variety of milk options which gives them a one up to other coffee places. read more

I come here every morning since it's next to work but today they had me waiting over 20 mins for a drink! When I ask the blonde barista when will the drink be ready she just ignored me... had to ask for a refund at this point but the other baristas where nice read more

Very Rude customer service, Before I could even say anything, I pointed to another employee... What happened to the Starbucks experience?... I use to work at one in my 20's & they made sure to incorporate friendliness to us.. Will not be back read more

I enjoy coming here very personalized service everyone has been really friendly every single time I stop by they get my drinks right every single time they listen well when you're ordering your drinks to make sure that they make it to your liking I also like that they have a Sign language poster when she is working it's amazing really cool little place nice and tidy and clean all the time this is a good spot read more

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If I could give 0 star review I would. First of all, the regular/former baristas were far better and not rude. Second, as a barista you don't complain/say out loud "Oh this drink for [guest name] WON'T WORK" etc. What do you mean won't work? When a guest order thru mobile there's an option to "customize" the drink. If it won't work, then there shouldn't be any option at all. Also, you're a barista making the drink for your guests why would you say that? Are you the one gonna drink it? No, right? You should be mindful of what you say especially if that guest can overhear what you're saying. I won't say your name on here, next time I'd get the same customer service I'd assume that you're really not being professional with your work. Rude af. read more

Management should clean up its act, actively watching a manager training someone to count money and cook food at the same time without hand washing. Nasty guys. Update he also didn't show him to put a knife with bagels..‍ read more

I really don't understand how a simple coffee can't be simple enough. I went in to order a 2.25 coffee. I told the guy I wanted room for cream and asked if I wanted cream and sugar. I said yes 4 yellow packs. Then he said it was going to be handed to me. So a girl hands me the creamer but no coffee. I checked where you usually pick up your coffee and it was not there. So I asked him where my coffee was and he told the female employee to get it. She apologized but I ignored it because they had forgotten to give me a simple coffee order! Then I go over to table to fill my coffee with creamer and it was filled to the max. I asked the guy standing there( like he didn't see me) and asked him that I wanted room for cream and he goes over to the machine throws half of my tiny small overpriced coffee and gives it to me half empty ! LIKE WHAT?! I asked if he was in a bad mood. He said no. I asked and said you threw half of it out. So he gets another cup and fills it up less than for my creamer. NEVER AGAIN! I thought I could try Starbucks again but NEVER AGAIN! I said hope you're day gets better! Have a blessed day! read more

Starbucks - Here's my 2.25 that I threw away! Be glad I donated 2.25 to Starbucks! - Coffee & Tea Near Me - Orange, California

Great customer service, they make the drinks to perfection. I live in Anaheim and I drive all the way over here to get my drink. I wish all locations was like this location. They never make my drink wrong. Thank you guys. Keep it up read more

Kevin and Sam (I believe her name is Sam) were both super nice and friendly. I ordered 6 drinks that were complicated orders and they made them super quick! Also, they were patient with me when I called BACK because my drinks spilled a few minutes after I walked out the door! They were happy to accommodate me. Thank you both for having such a positive attitude and having my drinks ready when I arrived. I'll definitely be back. Great customer service. read more

Store is in a quiet complex so the traffic has rarely been bad. You will get your drinks in a couple minutes and staffs are more than friendly and helpful. There are not a lot of tables and chairs and as the vibe in the store, this location is more suitable for a pick-up-and-go rather than for a hanging-out vibe. Plenty of parking as well! read more

The girl did not listen to instructions. Asked for very light ice and she filled to the very top. And she seemed to have an attitude as soon as I walked in read more

This Starbucks is the best! Amazing customer service by the entire staff, including Jeff and Matt.

I always make a point to come to this Starbucks when I'm in the OC. Shannon, James and Matt make the best vanilla sweet cream cold brew ever! The store is clean and the employees are very friendly and courteous. They all deserve a kudos from corporate. read more

Really bad customer service I visited this one here on main in Orange ca I ordered a strawberry açaí light ice no berries no water they still managed to give me water in my drink then my cup wasn't filled for the price I'm paying for it's like half of the juice I really recommend us people stop buying from Starbucks they're making prices higher and drinks lesser here's a photo of how my drink looked so I requested refund read more

Starbucks - Strawberry açaí venti half filled for 5$ - Coffee & Tea Near Me - Orange, California

Ordered a caramel frappe, it was flavorless. Tasted mostly like water. Just bought cup of water with caramel on top.