Wonderful store. This is one of my local stores I visit consistently. The staff is extremely pleasant, they do an excellent job of ensuring accurate orders whether it be food, drinks, or snacks. They have a great vibe and are extremely welcoming. read more

Horrible service. Someone act drive thru acts like nobody is there. Hope this place does something better. Google says they close at 11...... they are lazy and liars at this location. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

I don't get coffee much, but my wifi was not working at home today and I needed to get work done! Came early and got some freshly brewed coffee, pipping hot! I appreciate having oat milk you can add in yourself at the counter with the napkins and trash bins. Great spot for working, not too packed. Friendly workers here, great open space. Would recommend! read more

Starbucks - freshly brewed coffee, medium roast, grande - Coffee & Tea Near Me - Ontario, California

I come to this Starbucks locations often since its the closest location to my house. I normally go through the drive thru but went in cause I had an issue with a reward on the app. I was suppose to get a $3 handcrafted drinks but there was no way to somehow redeem it. One of the workers tried to figuire it out himself but couldn't either. I forget his name, he looked like a manager or maybe even the franchise owner, not sure. He asked what I wanted and told him I usually get a matcha blend with whip cream. He had one of the other workers make it for me on the house! I was like, wow! Thankyou so much! This location has also the most friendliest workers and also go above and beyond. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

I found this in my drink today and it's very unfortunate to see that many people have these issues but nothing is getting done and it's disgusting to drink a drink while finding this in your mouth, pls put more on maintaining hair out of food and drinks, we're hair fishnets to avoid further situations like this read more

Starbucks - Hair - Coffee & Tea Near Me - Ontario, California

Vanessa always is so friendly and nice, she greeted us as soon as my husband and I walked in! It's always so clean at this Starbucks with plenty of space to wind down and enjoy your cup of coffee! My husband and I love sitting in this one because it's very spacious and tidy! read more

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Love this Starbucks! It's conveniently close to me. The staff is always super sweet, professional, great attitude , friendly and always with a smile. No issues with my order. Very clean, and always helpful . Very thankful for this location but most of all the staff. Appreciate all of you read more

How cute are our baristas dressed as in/n/out employee for Halloween?!? We love our store, it is less than 2 miles from our home & they always make our drinks perfectly! read more

Starbucks - Coffee & Tea Near Me - Ontario, California

This review is not towards the people that work at this store because they're all lovely but what the actual fuck is thisss? Ordered a lavender cream matcha yesterday and like why are we not mixing it? I knowwww they were embarrassed to serve it to me too. I even mobil ordered it to see if they would mix it better than how they do when you order it drive through. The new way that starbucks is doing things is gunna put them outta business because genuinely whattt is thissss read more

Starbucks - Coffee & Tea Near Me - Ontario, California

I have had nothing but amazing service. A shout-out to Angel. He is always so attentive and personable. I absolutely appreciate his amazing vibes. My drinks are spot on. There are 2 others who are so great but I can not remember their names...Im sorry! read more

I like the place, it's clean and spacious. Internet is great, was able to surf the internet without any problem. What I don't understand is why not call me that my order is ready. There's 3 people manning the counter, and only 3 tables occupied including mine. Again why not call your customer like in every Starbucks that I've been to. Also, they didn't had the courtesy of giving a straw for my drink, I had to ask for it. Now I see why there's not a lot of people interested in going read more

Starbucks - Coffee & Tea Near Me - Ontario, California

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The few times that I've gone to this location something is always wrong with my order! I ask for a tall in a grande cup because I'm always cut down on the drinks for this exact reason. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

The Caramel frappe and vanilla bean Frappuccino that I ordered were both made just right. The interior of the coffee shop was seemingly spotless, and the staff were friendly. read more

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The best location in the entire IE. Drinks are always made perfectly and quickly. Will literally go out of my way any day to swing by here ranther than the Arch/60 location. Ty baristas. edit: forgot to mention the café is beautiful and is the perfect place for homework/studying. (bring a sweater and noise canceling headphones) read more

Just how I like it, my drink was ready at the promised time. Walked in and picked it right up! It's a little too much whipped cream for my liking, but otherwise, the drink it self is very delicious. Once I get all the whipped cream mixed around in the drink, it's going to taste even better! read more

Starbucks - Coffee & Tea Near Me - Ontario, California

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Sadly, my mom and I get the worst attitude. It almost feels like we're asking them for something they can't provide. At times I've been ignored and treated like I'm asking them for charity. I'd rather order online to avoid speaking to any of the baristas, but even asking for a straw means they give attitude. I hope management works with their staff and trains them on providing better customer service. read more

Welcome to Ontario Ranch! This SB is fairly new to the area and is one of the cleanest Starbucks chains I've been too. I've stopped by here too many times & I enjoy the little to no lines at all! (If you're reading this, come here while you can until this place gains more attraction.) Another note, the baristas are SO friendly!! Service was very quick too! read more

It's early monday morning 6:15 am. I understand it's early morning and know how it feels to be up early and working. I am the same but i choose it. None of the servers were gracious enough to even say Good Morning or even smile. This is the job you guys choose so do it well. I have been to many locations but this is the first time i am giving negative comment. I'm sorry guys but please be friendly with smile to your customers no mater what time of the day. Customer Service. ! read more

I was very disturbed hearing the manager I think his name is Vincent. He was berating a barista behind the register in front of customers and other staff. He seemed to be upset with her. This made our experience rather uncomfortable and I doubt if I will return until he is removed from his position. read more

This new store is really nice! The staff are very friendly and helpful. Drinks are made as expected and Drive-thru has a short wait time. Plenty of indoor and outdoor seating. This will be my new spot! read more

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So bad service, I order a cold macchiato, but the cashier ordered me a hot one and say I order a hot one. Only two coffee make me waited for 15 minutes, I don't know how busy they are to make two drinks. read more

There's is nothing like having an intense heavy meeting morning that awaits in the board room! The difference with this morning is I got my order from Kass. She recommended the Hazelnut shaken espresso and greeted me with the warmest smile. She took the time to actually ask how my day is going....I was not just another drive thru customer...I felt she was really genuine in asking me that question! So trivial to some but it made a huge difference to me and in my day. I have gone to 4 locations here in Ontario and the way she made me feel, KASS gets #1. This is hospitality and customer service at its best!!!!!! Thank you Kass!!!!! read more

I've had the pleasure of coming by this location over the past couple of days while visiting town!!! This is probably my most favorite Starbucks. Everyone is super friendly and the location is kept clean. My Saturday morning bagel was toasted to perfection. It appears that folks on the area REALLY access the mobile app, which I can see keeps them busy BUSY. read more

Starbucks - Mobile orders ready for pick up - Coffee & Tea Near Me - Ontario, California

Came here Wednesday afternoon, quiet and no traffic. Asked for a brewed drip coffee in blonde, but barista said only Pike Place available and refused to make blonde light coffee. While other store locations are willing to make the blonde coffee by cup for me in the afternoon, but this specific store, they refused to make it Is it Starbucks policy, or simply baristas at this location are more lazy? read more

Finally open :-) ...I love it short lines fast moving and also great staff. They care and always cheerful, every time I go there. read more

Starbucks - Almond honey flat white with extra shot. - Coffee & Tea Near Me - Ontario, California

Came by Sunday morning and ordered my usual Iced Brown Sugar Oatmilk Shaken Espresso. Size was Grande, I asked for ice on the side. This location gave me LITERALLY a quarter cup of product! I PAID FULL PRICE AND THIS WAS WHAT I GOT. Who is in charge here? And why are you training them to do this crap? I have been to a dozen other Starbucks and never had this happen. I always get a full cup. The "kid" at the window said that's just how we make it here. Asked for the manager, they said she wasn't in yet... of course she wasn't... read more

Starbucks - Grande Iced Brown Sugar Oatmilk Shaken Espresso - Coffee & Tea Near Me - Ontario, California

love this location, always notice their drinks are good here. S/o to the barista this morning at the drive thru at 10am who noticed my drink wasn't full all the way and offered to fill it to the top. I appreciate little things like this that's why I always come back :) read more

Having to write another review because it got taken down the first time! Came here to pick up a mobile order...a few times actually and the baristas are not friendly. so this specific location, starbucks I have been to where the gal working the espresso machine always makes fun of my drinks as well as other peoples. You are not standing there making. drinks as a judge, you are a barista. keep your negative comments to yourself! One time, she had a lady gal friend from the hair cut shop come by the "stylist and the n she showed the stylist the drink order on the cup and was like "OMG LOOK AG THIS ORDER. No matter whatever and whoever orders who cares, I was standing right there, hello??? Shame on you miss! Next time I will grab her name! read more

Was on a hunt for a tumbler. Spoke with an employee over the phone to ask if they had a certain tumbler cup. They affirmed me that they had 4 in stock. Drove all the way over there and when we arrived within minutes, they had told me there was none and not sure who told us that the cup was available. I confirmed their phone number and showed them my call log to show that I spoke with someone from their store and no one wanted to admit to it. Manager was not apologetic and wouldn't even show face. How does no one know who was in charge of the phone within the last 5-10 minutes. read more

No complaints here, pretty fast at getting the drinks and food out and pretty spacious to get your work done if need be

I work at the Stater Bros across the way and always come to this Starbucks on my lunch. The drinks are almost always perfect and the customer service is amazing. Daniel is extremely nice, efficient, and genuine (which you don't see a lot in the service industry any more). read more

don't usually right reviews bc ehhh too much effort. BUT BROOO how can you mess up a hot chocolate?! anyways yea it was only 5 bucks but it didn't even taste like milk or chocolate, had to throw it away, but yeaaa kinda sucky read more

Finally opened! Clean and nice outdoor seating area:) Service was great like this place!!!! read more

Starbucks - Latte - Coffee & Tea Near Me - Ontario, California

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Lately the frapps have not been tasting good, my husbands go to is a caramel frapp and it tasted like straight milk, no frappe roast or anything, that was like twice and then he ordered a Java chip frappe and it tasted bitter and not like mocha or frappe chips read more

The employees on duty today 6/30/2021 around 7pm are a horrible representation of the Starbucks coffee company. I went through the drive-thru and asked for a venti dragon fruit with NO ice and the little boy in the drive-thru asked me what I wanted him to fill the "empty" space with. Completely confused, I then asked what he meant and he stated that if I didn't want ice they would need to fill the space with something. There was back and forth because I was confused and his tone was rude as hell! I have never heard such a thing my entire life! I would've just been confused and not angry had he been polite about it but he told me a bold face lie to my face and he was soooo nasty and rude about it. So I just left to avoid spit in my drink because obviously he couldn't be trusted for him to speak to me (a customer and complete stranger) in that manner. I called back for his name and the managers name and another little Girl told me she was the shift supervisor and that she couldn't give me his name although his name tag is on his shirt. She then began to take up for him and supported the statement that Starbucks coffee company must fill the cup space to account for product when a customer asks for a drink without ice. Does this mean we are being ripped off when we order a venti? Are they filling our cups with access ice and not were not getting what we pay for when we order drinks from this Starbucks location? I will definitely inform corporate of the matter as soon as I complete this review. I went to a different location on Limonite and Archibald and asked the employee for the exact same drink and guess what she said... Yes, of course! No attitude, no smart remarks, no unnecessary explanation about filling the empty space of the cup. Just simply, yes, of course. Customer service training should be apart of your staff meetings. read more

I arrived at 4:25 and waited 10 min for them to still not open at 4:30 like the app said I was bumbed out and it's disappointing because this was the 3rd time it's happened read more

I did an app order and I usually take my time to do a pick up so that way it gives them time to make it. I got to the window and was given my cake pop and was told to wait for my drink. Legit 2 minutes past and a kid named Taylor asked me on what was I waiting for after he got done being on his phone. He gave me 2 different drinks and I told him that wasn't I ordered. Gave me the biggest attitude and handed me what I finally ordered and the top of the drink came off and spilled all over me and the outside of my car. I gave him the same attitude he gave me. I've never had an issue at this Starbucks until today. read more

Glad they're finally open, a great location in the Stater Bros plaza and much closer to the new homes in Ontario Ranch. read more

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Michelle is undoubtedly the most enthusiastic drive thru worker i've come across, her attitude completely flipped my mood around, would come back again just for her to serve me again read more

When I arrived, I saw a tumbler on display. I moved by the register while I reloaded my Starbucks card for my purchase. I got to the register, Jon helped me out and said "I can't sell this to you it was put out for display mistakenly" I told him that "multiple were out for display, how was that a mistake?" and informed him "if it was a mistake he might want to pull the other one on display"? I asked to speak to a supervisor, and he stated, "He was one." I asked if he's a supervisor, How didn't he notice that the tumblers were mistakenly placed on display? He responded, "I'm not sure, I just got here"(keep in mind you have to walk by the display table to get behind the work counter). As I was speaking to Jon, Kevin immediately jumped in speaking over him and I. I told him that I wanted to speak to a supervisor being said I wanted to speak to Jon. Kevin immediately became very unprofessional and started to argue with me stating he was also a supervisor. I wasn't going to tolerate the disrespect and unprofessional service from Kevin so I asked for a corporate phone number. He immediately stormed off and walked to the back room. About 8 mins later Kevin returned and handed me the corporate number very rudely once again. I had informed him that I still wanted to complete my purchases despite his unprofessional attitude and advised him I wanted to continue my gift card purchase even though he didn'task me if i had another purchase besides the tumbler. "Kevin responded," How am I supposed to know you wanted to buy something else, when you go to Target they don't ask you if you wanna buy something " I responded to him "when I'm at a register it means I'm ready to check out". As I was trying to complete my transaction my barcode wasn't scanning from my phone I asked for him to assist me like other barristas have done in the past,  Kevin immediately answered and said "do you want me to hold your hand too or what" he completed my transaction and THREW my gift card and receipt at me causing it to fall on the floor and immediately walked away. I called Jon over and said "I want to let you know he threw my giftcard at me and walked away, that was very unprofessional." Joh walked over and said well things got heated I can't do anything about it". I kept calm and never raised my voice or disrespected them the way i was disrespected to which i don't understsnd why Joh would say "things got heated ". The way Kevin acted was against what Starbucks promotes, he humiliated me while I maintain calm being the customer, even after he threw my gift card at me. Starbucks promotes "Customer-centric approach and Atmosphere: Starbucks' culture values creating a welcoming and comfortable atmosphere for customers, which contributes to the company's reputation for quality and innovation." And that was the complete opposite of what I experience from the very beginning. read more