I give them three stars for the past good times, but I won't be returning to this store. First, one time the Starbucks app said they closed at 9:30 pm, so I roll by at 9:09 pm they didn't serve me. I let that pass, who knows maybe they were understaffed and had to close early and it happens, it's understandable. But the second and last time happened yesterday. I put in an order for a venti Caramel Macchiato and other things. It took longer than usual, I was finally given the drinks, the venti was dripping from the side and was sticky to the touch. They forgot to give me the pastry I ordered, I had to remind them so they would hang it to me. I go home and give the venti to my sibling and she told me it had no flavor. I took a sip and it turned out it had absolutely no caramel flavor. It was like a cafe latte without any sweet. For $6+ that's pretty disappointing. Good thing I had some caramel syrup at home and sweetened it myself, but that shouldn't be. They must have been very busy because they seemed kind of flustered at the drive thru. But no syrup pumps on the coffee. I hope they don't do these kind of mistakes to other customers. read more

Horrible experience. I have now called six times and they do not answer the phone. I had to leave this morning because I was going be late to work and the girl at register said she would refund me and cancel my transaction because they were taking too long. It is now almost 3:40 PM. I have not been refunded and they won't answer the phone.. read more

I live 2 minutes away from this Starbucks and avoid it because every time I end up going my order is incorrect. Well today I decided to give this place another chance and guess what? Yes, you got that right my order was wrong. I much rather drive to vineyard and walnut and order there because my order is always right. read more

I go in atleast 3x during the week in the morning ... I order ahead and even when it states on the app that it will take 6-13mins my Drink is always ready to go! Everyone is so friendly there but there is one employee who honestly Goes above and beyond ! I have been ordering a cup of water with my coffee lately and know as soon as I walk in she hands me A water! It's the smallest gesture but honestly the kindest thing ever !! She has short red hair and always has cool designs on her name tag! Thank you so much for making those mornings go so much better before I get to my Classes . I look forward to my pit stop each morning because of the staff there read more

Starbucks - Thank you for the small gesture but makes it so much easier every time I go in! - Coffee & Tea Near Me - Ontario, California

I made the mistake of going through the drive-through this morning now I feel trapped and I can't get out. Why isn't the line moving

C'mon people! I truly dislike writing negative reviews but, unfortunately, this one could not be avoided. Went through the drive through for an after school treat with my #1 kid. At the window, I was feeling jolly (''tis the season and all!) so I told the barista to keep the change after paying. [As an aside, I dislike tipping BEFORE service but "oh well", I thought..."what could possibly go wrong?"] Everything went wrong after that. We ordered two drinks and two cake pops. Cake pops were handed out the window, no sweat. Then came the chocolate milk. I grabbed the cup and as soon as I got the drink into the car a good 20% of baptized me in the name of the Father, the Son, and Holy Mocha. The lid had been placed on top of the cup, but was in no way, shape, or form ATTACHED to the cup. I let loose with some colorful expletives and saw, out of the corner of my eye, the barista staring- mouth agape. I then secured the lid, making sure I heard the snapping sound indicating I had a good seal, put the cup in the cup holder, and looked over to the barista who, with the enthusiasm of someone getting a root canal, said he was 'so sorry about that' while shoving a handful of napkins in my direction. Thanks but I think I need a mop and bucket. "Can we get a clean up in aisle 7?" I'm sopping up the mess as best as I can and he then hands me my other drink. At this point, I'm really expecting him to hand me a refund. Maybe a card with the manager's number so they can pay for my dry-cleaning? How often are they allowing customers to get doused with the drinks they paid for that the barista's reaction was so nonplussed? Like, 'Yep, just another day here.' I like Starbucks a lot and this is the time of year where I splurge on expensive fancy coffee more because I just ADORE the caramel brûlée lattes. But dang...if this is the kind of service I can expect, there's another Starbucks just a few streets away! read more

Starbucks - Chocolate milk, no ice, add whipped cream and pants....and steering wheel cover...and floor mats.... - Coffee & Tea Near Me - Ontario, California

I usually stop by here for my drink because they're very consistent in the quality. I decided to order a grande cup of ice and a BLUEBERRY oatmeal w/steam soy. By the time I parked to eat my oatmeal, I noticed my oatmeal did not come with any of the blueberries and the agave. I would've got something else if this location was all out. Easy order to place, wish the staff would have communicated that they were all out of the items instead of wasting my $5. read more

Friendly, clean, welcoming and quick. Came in for a coffee pick me up, as well as a stretch break. Me and my bestie were by chance in town visiting warehouses. It was slow when we came in, but there were quite a few people inside working and or socializing while getting comfy. Perfect for students! Bathroom code: 59538 read more

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I specifically asked for my drink with extra caramel drizzle and they hardly put any. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

Bagel was delish as per usual and i mainly wanted to make this review to acknowledge the employees they're really kind. I think Lucas was his name super nice which is rare at Starbucks. There's plenty of seating large Starbucks. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

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This is single-handedly my favorite Starbucks location. I pass 3 other Starbucks locations on my way into work and I choose to go to this location every single day. The customer service from this team is the best I've had and I go every single day so I've interacted with everyone there. Interior food and ambiance is always clean and friendly. Food and coffee comes out hot and fast. No idea why there aren't more 5 star reviews they've earned it. Maybe they need to go here everyday read more

Starbucks - Coffee & Tea Near Me - Ontario, California

I ordered two Mocha Cookie Crumbles with caramel and NO whip at all from this location, and it was completely wrong. This is literally the only drink I ever order -- so I know how it's supposed to taste and look. This one had way too much ice, no real flavor, and basically tasted like straight ice with no sugar or richness. Not even close to Starbucks standards. Very disappointed -- won't be coming back here again. read more

Starbucks - Coffee & Tea Near Me - Ontario, California

Delicious & accurate. The only thing is that the location was a little less pleasant. However, inside the store was clean and the employees were friendly. Overall a good location. read more

This one has been convenient and consistent with drinks but im getting sick and tired of their rudeness. They r slow yet rude to me because they r slow? No....sick of this. Placed a mobile order .. about 5 to 6 min later I go up.. and they rudely mention to give them 10 minutes that I barely Placed it. We'll other places usually take about 5 min but okay. Next time, I gave them 12 min. And I get the same rudeness ..you just Placed it bla bla. I was being nice said nothing. Next time I gave them 15 min..we'll to my surprise..which I shouldn't have been I get told the same crap at this point I was so mad and forgot to tell them at the window that I wanted a gift card too so I pull up and about to tell them I ordered 15 min ago and always get told this same rude clap but he beats me too it and tell me next time I want gift cards tell him at the ordering spot or come in that they r busy. I was so pissed. I practically go to starbs once a day sometimes twice and many at that and nobody is constantly rude like this one. Bear slow and they are rude to customers because they are slow. read more

As with all of the Starbucks, it seems that no matter, they are slow with service. I have been to nearly 10 different Starbucks and they are all the same. Slow like a tortoise. The items you get are generally really good, but come on now. Get together with the service and remember the order too. read more

Wow. I have never experienced such rude customer service from Angie. I didn't like the way she made my drink and I asked for a new one and she was so butthurt about it. Everyone else was so lovely and she just happen to wake up on the wrong side of the bed. read more

Should have looked at the reviews before stopping here. The women working on 3/1/25 were horribly rude. Zero friendliness in this place. The girl in the green plaid button up was the worst one. They also took forever to make my two drinks when there were only two other customers in the place! Take my advice and go to a different location. read more

This morning I stopped in for a coffee, a feta wrap and some oatmeal. They got my order wrong and it's understandable. They fixed it and handed my correct order until I get to work and realize they didn't give me any of the condiments for my oatmeal so no I have to have this horrible tasting oatmeal with no flavor. Thanks guys for ruining my experience not once but twice. I know things happen but just be more mindful of peoples orders. Pay attention to detail. read more

Starbucks - No condiments - Coffee & Tea Near Me - Ontario, California

Business hours are not always accurate, meaning drove by the location was closed, this isn't the first time this happened

The curly head named isaac at the drive thru was super nice and helpful and the drinks came out really good. As i was leaving i got a flat tire and he came out and helped me change it!! He definitely deserves a raise. read more

Just cause I gotta put a star if not I'd put none, this place sucks, every time I come money is always to large, big ass chain company and money is to big to be excepted if you give a 50$ bill is to big if you give a 20 dollar bill they ain't got change... read more

I should of grabbed a name but there is this one little girl that is so rude. Clearly hates being there. Rude over the intercom, gave me the wrong size drink asked them "hey hun I asked for a venti" as I was charged that size. Just for her to go and put it in a venti cup and add more ice. The vibe she hands out is so disgusting. I don't get how one person can be so miserable. read more

Worst Starbucks location. Rude workers. Waited in line to have a cashier talk back to me after I made a suggestion to let people know of the delay before they even get into line. I already have kids at home, don't need my coffee customer service cashiers teenage angst too. Remember what customer service used to look like? Don't go to this Starbucks if you want to be treated friendly and get quality service. read more

soooo gave this place a try again because it is so close to work, it's Friday & i was in a hurry ordered a NITRO cold brew & got it filled with a ton of ice....didn't really notice until i got back in my car & again was in hurry had no time to wait & have another remade paid full price for about half the drink after pouring the ice out -_- drink is all watered down now too i know people are over worked & it is the holidays but like it's your job to pay attention just a little frustrating when i spend my money ya know read more

Starbucks - so much ice like why??? - Coffee & Tea Near Me - Ontario, California

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Well went back to this location after about a year. Garbage. Asked for hot bold drip extra hot steamed milk. Received a lukewarm drink. It's in the name, hot coffee, extra hot steamed milk. I took one sip, discovered it was lukewarm, and promptly deposited it in the trash and drove across town to Mestizas coffee on Holt and Euclid. Nobody will read this, no changes will be made and a substandard product will continue to be produced at this location. Basically I dare management to contact me and offer to make my drink the way I ordered it. I'll pay for it, I just want what I order. read more

For the record I am an avid Starbucks consumer. My kids come to school near here. So we come here very often. At least 10 times a month at this location. So after school on treat day 3/11/2025 at 6:00 PM. It's raining heavily. We decided on Starbucks to have a warm drink on our LONG drive home. I live in Riverside. But I've still preferred this location. I sent him inside while I go through the drive through to avoid the rain as I have a smaller child in the car. He comes back out and says "mom they won't let me use the restroom unless you make a purchase." I'm like I'm coming through the drive through!!! So I sent him back. He comes out again literally all upset and in obvious distress... " Mom they said NO!" So I have him sit with his brother, I go inside and literally like HEY can he use the restroom. JOSEPH the supervisor on duty says I'm sorry I'm just following the rules. I'm like what rules? I'm buying something. He says AFTER your purchase he can use the bathroom. I explained to him of all my years being a a Starbucks patron this was the most rude, and inhumane treatment of a child with his parent. Are you serious? Is it because he was a black male wearing a hoodie because it's raining? He was obviously NOT alone. He was being supervised and not only were we going to purchase something. We continuously purchase things here but NOT if JOSEPH cannot treat people with common courtesy, RESPECT, empathy, and human decency. I let him know of allll my years have I ever been treated this way especially in a Starbucks where we study, have treat days, family dates, etc. this used to be a place of enjoyment for my family. I guess that's DONE. Thanks Lowe's for allowing him to use the restroom where we truly were NOT purchasing anything. read more

My new favorite location in the vicinity! Sometimes the drive thru gets pretty long which can only be blamed on the location being in such a great spot. Workers here are always friendly and prompt with their service. I even walked in for my mobile order on a slow Sunday afternoon and was greeted by name simply because I was the only customer with a mobile order at that time. There's nothing like having your day made by your *very expensive and overpriced* drink being made exactly how you ordered it + a friendly greeting. read more

Used up my lunch waiting for my drink inside. Don't go inside, use the drive through. Mean people inside. So sad....

As we know prices are high already and for that reason im choosing to limit spending out and about . But once in a while i go to Starbucks for a simple pastry or coffee. This day i go in drive thru and buy a simple pastry and at payment im asked " to answer question" (tip) before tapping my debit card. That is crazy to me. A simple item and expecting a tip. Starbucks does this a lot, putting tip questions to your face and it makes it uncomfortable. I dont want to tip because im already paying for the items on the go . The workers are great but i feel if someone wants to tip they will ask , but shouldn't be put on you without client asking. Of course if i place large order or something like that i would consider tipping . But in general Tips on "percentages" are getting out of hand. Im all for tipping if im at a restaurant and have a server attending to us for a while. Of course its well deserved if service is great. But tip on 1 item on the go is too much ! read more

I NEVER post on yelp, but this is my first time ever making a review. But DANG Starbucks is trash now what is going on. About 1/3 of my drink is whip cream I paid close to 7 bucks for his and it looks white as well when I asked for a caramel frappe. There's a reason why Starbucks is losing customers and it shows read more

Starbucks - Coffee & Tea Near Me - Ontario, California

Sloooooooow Veeeeerrrrry sloooooooow Really really slooooooooow I'm late for work now read more

Starbucks - This has been the longest wait ever 20 minutes for 3 cars in front of me Is this the coffee training center? - Coffee & Tea Near Me - Ontario, California

Worst customer service ever. If you do not like your job or dealing with customers do not work there. All the baristas are so rude.

I always come to this location before I go to work because no one is ever really there. Never had a bad experience until this morning. I pull into the drive through and order a white chocolate mocha. The girl asked me if there was anything else. I said no that's all and she said see you at the window. On the screen my total shows $6.45. I get to the window and waited a little. No big deal. She opens the window and doesn't say my total but scans my card. She comes back and tells me owe $9 more. I was confused. I asked her why when I ordered I only one drink. She said guy ordered two. I said no I only ordered one. She rolled her eyes and looked at the screen and told me you ordered a mango dragonfruit or something like that and I said no I didn't. She rolled her eyes again and said I asked you if you wanted anything else and you ordered the drink and again I told her I did not I said that was all. She rolled her eyes for like the third time and at this point I was annoyed. Because why are you arguing with me. If I said I didn't order the drink take it off of my order and charge me for the drink I ordered. It was simple. But I was super annoyed that she didn't as rolling her eyes with an attitude over her mistake. I told her never mind I didn't want what the dunk and I drove off. To sit and argue with me is crazy. Especially because she messed up. I'll just drive to a different location. I'm not in the mood to argue with someone at 5am read more

Showed up at 8:35 and listing said it closes at 9:00pm. When we pulled up to the screen no body answered until we eventually pulled up to the window. We saw the worker inside and I know he saw us, and yet we were ignored. We tried the diver thur again and were again ignored. Finally, we decided to get out and check the doors, we could still see the worker inside, only to discover that the doors were locked. It was about 8:45 at this point. Honestly I understand locking the doors 15 to close but the drive thru and doors is crazy! And to not even acknowledge us even worse! read more

First off when I get there, the cashier lady had an attitude even when I tried to still try to cheer her up and ask how her day is doing. She still gave an attitude and a very stink face. I got there around 5:30 AM. They have just barely opened up and was not busy at all. I waited almost 15 minutes for a grande strawberries and cream Frappuccino that's ridiculous and they wanna ask them for a refund because I have to go to work. They gave me an attitude for that as well, I've never had any problems with a Starbucks until now!!!!!! Worse service ever!!!! read more

I used to like coming to this location but they never make my drinks right , always never shaken right , tastes watery because they always put wayyyyy to much ice read more

Do not order from their mobile app they never have you drinks ready on time! You will get an alert saying your drinks are ready and you get there and they haven't even started your drinks read more

Service here is probably some of the slowest I've ever had to wait for. This was my first time visit and will probably be my last. There were 5 cars in front of me so I anticipated to have to be there for a bit but not for 30mins. Then by the time I got to the front I still had to wait for my drink but the girl handed me my wrap with the quickness. The sense of awareness was def not there though, because I had my phone out so I could pay because that usually how they do it but she kept trying to give my the wrap so it got weird. Lol. There was nothing wrong with my order or any specific person but the agonizingly long wait defeats the purpose of the convenience of using a drive thru read more

THE WORST STARBUCKS EVER !! They take forever ... I've been in line for 20 mins.. I'm stuck and can't leave read more

Super nice people always get the best tasting drinks at this location! Inside is so quiet restrooms are open to public and clean!