Wanted to leave a lil quick review because I think these guys/gals went above and beyond today on our order. Daughter (14yrs old) made an online order while we were driving to go back home. She didn't noticed she messed the order up til we got to the store. It was a lil confusing but we explained to the gentleman at the register what our problem was and I wasn't understanding what my daughter was saying to correct. He did. He fixed the order before it came out and understands the language of confusing stressed teen who don't know how to order. I was impressed. Then, my nephew (11) did not like his drink. It was a new drink to him, pink drink, made in a special way he wanted.. He did not like it at all. Trying not to complain he was trying to put it down. I saw his reactions to every sip and suggested we get a new one even if I had to buy another drink. Went back to the counter where a lady received us. We told her the drink was made correct but just didn't sit well with my nephew. She went ahead and made him a totally different drink for no charge. Now my nephew is happy again. They made my confusion easier, straightened out our mobile order, made a new drink after it was already all done and delivered to us. All at no extra charge for our shenanigans. This means a lot to wife and I and will be coming back over and over.. Thanks guy. Update 9/29/23 Still awesome guys TY! read more

Everything here is well made but that only thing is why are they giving themselves a tip without my knowledge I find it every weird that other Starbucks tell me to answer a question on the keypad and I always get the same thing in every Starbucks so I know how much it was and here I saw they tip themselves, and I didn't say anything at the moment but please at least let me know...you know read more

Customer service needs to improve. No manners & rude evening shift is bad! Morning crew is awesome read more

Horrible customer service i mean trash rushed lady was rude made my drink so horrible i won't be going to this location anymore need major improvements for sure when you get to the window the lady is very she was aggressive cause she was clocking out nick is amazing but monnsay horrible read more

I don't care about the food. because before I taste the food, The employee THREW my food on the table. I saw it actually flew. I never, I mean NEVER saw somebody throw food on the table. This is crazy. read more

Starbucks - Jalapeo Chicken Pocket - Coffee & Tea Near Me - Ontario, California

Went in this morning, on Veterans Day. Asked the barista if they honored Veterans. She asked a coworker, came back, said sorry we do not. Sadly won't be back to this Starbucks. read more

On August 31 around 8 PM, my husband and I had a very disappointing experience at the drive-through. After he accidentally spilled a water and paused to clean it up, no one was at the window when he was ready for our other drink. He honked once to get attention, and a young woman with red hair rushed over and immediately yelled at him in an aggressive tone, asking, "Why did you honk at us?" and so on- the exchange was shocking, negative, and her body language and tone came across as hostile. Maybe she wanted to stand up for her team, approaching customers with hostility has the opposite effect--it can escalate a situation and even put staff at risk if directed toward the wrong person. In customer service, respect and de-escalation are essential. As a resident of Ontario who takes pride in our community, I believe customers should always feel both respected and safe at the establishments they support. This was a concerning experience, and frankly, enough is enough. I truly hope management steps in to address this behavior. Based on other reviews, it seems this is not an isolated issue, and I encourage Starbucks to do its part in providing the community with a safe, professional, and respectful environment. read more

Customer service is always on point! What's up with the landscaping. It's always overgrown. It's like driving through a jungle and the vines are growing all over the backside of the building. read more

Literally just left here. First off the girl working night shift here took our order didn't ask if we finished she closed off the order and told us our total when we still wanted to add more, we added some of the pearled boba got two mango strawberry refreshers one energy one regular. She charged us extra for everything so it's not like we didn't pay, we got our drinks and she didn't even tell us which one was the energy nor was it marked and it didn't come with any of the boba mind you we paid a whole almost 2$ extra for it like it's not a big deal it's just annoying on top of everything a girl just wants her starbies made correctly it's not rocket science read more

I have noticed that the workers here just doesn't really want to do their job. Not sure what shifted compared to the last time I reviewed them but it definitely changed Every time you place an order, they'll either get it wrong or act confused like they don't know what you're talking about. I'm not even ordering some crazy tik tok order. They don't even know what "upside down" is? Wild. read more

July 12, 2023 On the go day, 94° currently in Ontario & before heading back to Downtown LA for a fun Elite Yelp event, stopped at Starbucks to quench my thirst! Refreshing: Today is wildly hot! Though they were out of 2 drinks, including my Iced Matcha Latte, Starbucks came through as I went through the drive-thru & ordered a Iced Chai Tea Latte w/almond milk! At first sip, I was wildly grateful for the ice cold drink! Thanks again! Drove out onto the main street & was on the road again to the next destination! WooHoo! read more

Starbucks - Iced Chai Tea Latte w/almond milk! - Coffee & Tea Near Me - Ontario, California

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Vanilla Sweet Cream Cold Brew and Impossible Breakfast Sandwich was good. Service is okay. And my Ambiance was a fine. Honestly... it's 7:13 am since I got there before leaving to my sister game, worker are nice and friendly. Maybe I will come here again. read more

Am I even surprised? Last straw with this location. Somehow every time I go to this location out of convenience, each barista has an unchecked attitude. I ended up going to another starbucks (closer to my destination) this day to get my drink re-made because I didn't want to seem like too much of a bother to the person at the window here. The photo for reference: where's the cold foam :/ The oatmilk shaken espresso is my favorite drink & I ordered the sccf for some extra sweetness and this was definitely made with sweet cream instead. Tasted like pure milk with a dash of diabetes. read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Ontario, California

I was helped my Kristin at the register as well as the delivery of my order, and i was so delighted with her positive attitude! she has such a warm vibe to her, i will definitely be returning to study here! :) read more

This girl was amazing. She offer different options since they were out of brew my drink it's amazing thank you. Mia read more

Starbucks - Coffee & Tea Near Me - Ontario, California

Getting a free drink on your bday is always a good thing! Lol. If there's one drink I like at Starbucks is their Matcha blend. Good service at this location. Very convenient to order from the app and pickup at the drive thru. read more

Starbucks - Matcha Creme Frappuccino Blended - Coffee & Tea Near Me - Ontario, California

This was my second time going to this location for my girlfriend's drink. No complaints, staff was friendly

The friendliest Starbucks around. The River Road location is closer to my home but i chose to drive to this location. The Team here is very friendly and attentive to their customers read more

Amazing customer service never disappoints. The taste of the food and drinks is always to perfection.

Looks like this store's Mngt took notice of all the Yelpers' feedback and turned it around. Even noticed a chalk board informing patrons to talk to the manager for anything that comes up and need attention. I've found my goto place for when my clients meetings take me out there! Spacious and lots of tables spread around to get some work done while enjoying coffee and a bite. With there were more outlets though. Drive through seems to be pretty busy. Service was nice, had my chicken and bacon panini heated promptly as well as a nice large iced cuppa water. All I can say is keep up the good work! read more

Starbucks - Chicken bacon panini was delish! - Coffee & Tea Near Me - Ontario, California

I have no complaints with this Starbucks. I've never been inside as I just order through the drive thru. However, the employees have always been pleasant and I'm happy with my drinks. Once again costumers want to be treated like royalty when in reality they need to humble themselves. Get your drink and stfu. read more

I went to this Starbucks before work, I got a iced pumpkin spice latte and a pumpkin loaf. When I got to work I started feeling a bump in my lip. It felt hot and itchy. I quickly had to leave work afraid that it was an allergic reaction (keep in mind I've always gotten PSL's and pumpkin loafs, and I'm not allergic to anything I've ever consumed). I get to urgent care, and the doctor said it was a bacterial reaction. Luckily I had some Benadryl on hand which helped control the swelling. PLEASE be clean people. I used to work as a barista in DCA, and we had to break everything down to deep clean every night. This kind of stuff should not be taken lightly. I'm lucky and fortunate enough that it didn't get worse, but believe me, I will never come to this location again. read more

Starbucks - Bacterial infection due to food quality - Coffee & Tea Near Me - Ontario, California

I went to this racist Starbucks that I always patronize I've been living in the area for 6 years supporting them and I went in their today and asked for a cup of water to take my medication and before I can even make an attempt to place a order the employee was so rude to me telling me if you don't make a purchase you can't get water that it's company policy so I asked to speak to a manager which also was very rude to me when I told her I needed water to take my medicine she told me to go outside and read the policy on the door which I thought was extremely rude because Starbucks is known for giving water so why would I automatically think or look for that on the door anyway that manager Kassidi is extremely unprofessional and rude how did she even get that position as a manager they want you to purchase before you even use the rest room I swear these employees are making this establishment go down now I see why they only have two stars they need customer service training immediately I wish I could give them zero stars read more

I love the ambiance of the cafe! The baristas have great energy ! This is my favorite spot to draw at! The drinks are good too! Shout out to Mel, Mat, and Kyle!=) read more

It's really a hit or miss on the service here. Half the time they get my drink wrong and half the time I have rude customer service. The window device mainly is awful. I literally got my drink handed to me today while the guy had his back faced to me. I just feel if I'm paying 7 bucks for a drink the least they can do is give good customer service. read more

Ooooooo, I've never been to this Starbucks but they made our drinks with LOOOOVE !thank you! I had to park and give a 5 star review. Employees were very nice. read more

I love this Starbucks, everyone is friendly but I am sad that there's always a reason why they don't have dark roast in the AM. I usually catch them on the way out to an appointment so I don't have time for a pour over. Purchasing espresso or a nitro is twice as expensive as a cup of dark roast so it really feels like they have no motivation to brew until 10am like they're supposed to read more

9:30 pm and there is a big orange cone blocking the drive thru. Guessing they are closed early. Always pass by this Starbucks and it used to be so busy, now there are barely any cars, seems like the place isn't doing so well, I wonder why... read more

Came here for regular drip coffee and tea. Waited over 20 min. Got to the car and the coffee was cold. Had to go back and ask for another. They werent busy. A couple of people inside who got their drinks before mine as well as prior to the drive thru. Normally, I don't mind waiting, but that sure was a long time for a couple of simple drinks. read more

OMG the slowest SB I have ever been to, lots of employees but dang someone make my coffee Please

I mobile ordered my drink (doppio espresso w/ water, cream & caramel drizzle in a grande cup) & they gave it to me a little more than 3/4 full. Just look at the picture... i literally did not take one sip when I took that photo. Anyway, I politely asked "I get this drink all the time & it's always full to the top. Can I ask why it's only partially full?" And the girl responded "uhhh I can add more ice if you want"....I was in shock so I just said "no it's alright" and walked out. I paid full price for this drink that wasn't my full drink. So disappointing in the lack of attention to detail and the lack of good customer service. read more

Starbucks - How is is acceptable to give someone their drink partially full??? - Coffee & Tea Near Me - Ontario, California

The service here is always amazing. I've been coming to this location since I've relocated and got a new job & have never had a problem with any of the employees. Customer service is always great, mobile orders are easy to pick up and I like that they hand you your items versus other locations where people are free to grab them (makes me feel safer, especially with COVID right now). I also got a free drink? Possibly could've been a wrong drink that was made but I have been having a hard time recently so it definitely made my day. Thank you read more

I always go to Starbucks i get a long long long long long order , I get the strwberry and cream Frappato with tripsle strawberrys 2 pumps of expresso, 3 packs of sugar, with extra wippedcream, and extra vaniel . with 18 cake pops and 6 crossonts. and a large venmti water. read more

Sadly, yet again, another bad experience was service at this Starbucks. I don't know if it is the management or just the fact that the young people today don't have common sense of having good customercer of skills went here this morning stood there. 10 minutes 7 employees nobody cared enough to get my order. I walked out, stay away if they aint giving good customer service. That means they have bad managers. Stay out of this one, there's one down the street much better. read more

Really unfair the only one guy working the drive through, making drinks and working the inside counter. He hands you your items with eye contact but I understand. Sucks to run an entire Starbucks by yourself... Everything I'm forced to go to that Starbucks it is always a long wait. read more

Everything always goes well there...they are an awesome team.they always go up and beyond...

Slow and always always out of oat milk common senseif you run out of stuff up your par. Employees are not friendly either

As a frequent customer of this location I have always ordered the same drink and had the same refill for years. As of late when asking for a "free" refill the barista act as if that is not a thing anymore and have to call for management and today it's "your drink is technically an expresso so we can't refill it." No explanation as to why things have all of a sudden changed when expressing the fact that I come in every week, order the same thing and "you guys seems to be making changes on me every week." This location and ambiance is great, however it is changes like this that can have an effect towards wanting to visit this location. It's has been observed that this trend of changing refill policies is becoming a thing in many Starbucks locations, it is already bad enough that a cup of regular coffee is overpriced but now I can't even get a "free refill" as advertised. read more

I go to this location because it's the closest to home, however, I have had to bring my drink back and have it remade a few times. When you've had the same drink for years, you know when it's made right and when it's not. I have left multiple times with a bad drink, not wanting to pull back around and have it re-made, sometimes the baristas look at you funny for asking for it to be re-made, so I just take it and go. The baristas at this location could use a re-training on how to make drinks, especially the iced White Mocha. The last 3 times I've ordered this drink, it has not been made right. read more

It's on my way to work and 24/7 business hour. Its cozy and laid back decor and furniture making it a great place to do some work or just to relax. I come here early in the morning before 6am and it is busy with people coming in to pick up mobile orders just like me. I wish I can sit back, relax and enjoy its Wonderful features. It has wireless charging pads on table/counter top surface. Its clean and with helpful staff. Will continue to come by. read more

Starbucks - Coffee & Tea Near Me - Ontario, California