Slowest location ever!!! They could use a visit from strong, city store trainers. I go here more often than I'd like out of "convenience" and every time it's slow or the orders are wrong. Don't go here if you're in a hurry. read more

Starbucks are all the same and should operate similarly. The food and drink are the same as you'd get anywhere else but if you order in the cafe or pick up in store the wait is always over 15 minutes and as long as 35 minutes. There's a serious problem at this Starbucks. read more

This is literally the slowest Starbucks I have ever been to. The wait is consistently over 15 minutes just for them to mess up the order.

We went here 4 times in three days. Great service. Friendly staff. Very nice manager, Amy.

The SLOWEST starbucks ever. Order for pick up 20 minutes in advance at least. Don't do drive through, the order is always wrong and they get upset at the customer about it. read more

The employees have an attitude and are lazy. I was in today and it was not busy. There was a table wanted, but the table had coffee spilled all over it. I asked one of the employees if they could please clean the table. Half an hour later I'm having my coffee (I moved) and the table was still dirty with no customers in line. apathetic and lazy as a sidenote, the older woman was working hard, and the teen/early 20's was looking for things not to do read more

Made an online order and only half was filled. I had to ask multiple times to get the rest and waited over 30 minutes for them to heat up a treat. They were very rude to me as well. I will not be coming back read more

so crowded and slow. And my dragon fruit drink had one piece of fruit in it and it tasted awful

Worst customer service of all time for a Starbucks. Girls chatting and literally ignoring customers waiting. Time for a change at this location. read more

I have lived in the Lake Country area all my life, here we are proud of our work ethics and making this a strong community. Unfortunately, this location does not hold up to these standards. I have ordered from here (ahead, online with 20 minutes to spare) 4 different times and have been continuously disappointed. All items taking 30+ plus minutes. Today I decided to call ahead because I was in a hurry and make sure my drinks were made, they told me on the phone my drinks were made. When I got to the store, they were not made and not apologetic or concerned about the people they are serving. I have never given a 1 star review, I am just hoping the employees and management see this to fix this issue. read more

Worst Starbucks I have ever been at. Tried ordering a Coffee Traveler online for a bridal shower I was attending, was told to order in the store. Not sure what their issue was with online ordering that day. There was a line around the sidewalk to get in, literally no one inside besides staff wearing a mask, no one keeping any kind of social distancing in mind. I traveled in from Chicago and was SHOCKED that so many unmasked people were packed inside this tiny location. When I finally placed my order, I was told it would be a 10 minute wait. I reassured them it was fine, and then they told me to wait outside (there was literally no standing room left to wait inside). 30 minutes go by, so I go in to check on my order. Reminding you it is just one coffee traveler. I see my order just sitting on the counter. No cups, no lids. They apologize for the delay. I ask for cups and lids, and the first person I spoke to told me that the coffee traveler doesn't come with cups or lids, brushed me off like I was wasting their time. After a 30 minute wait for a container of lukewarm black coffee, I had to demand they include cups and lids with my purchase. The "manager" was the one who didn't even know that the item came with cups and lids, it was a "normal" barista that had to come and save the day for me. Barista: "Why wouldn't it come with cups or lids?" Me: "It's literally in the item description." Manager: "Oh yeah." This entire experience was ridiculous. The baristas we're doing their best to stay afloat while understaffed, mismanaged, and overcrowded. From the unsafe amount of unmasked people packed into this location, to the long wait, to being incorrectly told that my order didn't come with cups or lids... just avoid this place like the literal plague. read more

The absolute worst Starbucks location. If you use the order ahead be prepared to wait at least a half hour past the "estimated" ready time. They will also rearrange the order in which they make the drinks causing even longer wait times for people. I recommend avoiding this location and using the one in Metro Market. read more

Waited 30+ minutes for our drinks and they didn't even give us the whole order. Had to remind them multiple times of what my whole order was and they still were missing items after I reminded them a second time. I've never had a bad drink but trying to get everything I ordered is a hassle. Shitty service. read more

This location is on an upturn. The restaurant is extremely clean and staff is extremely friendly! I highly recommend this location these days. read more

I don't like to leave bad reviews but this location is the absolute worst. I've tried to give them several second chances and will now just avoid it all together. The order ahead mobile order is a joke and you will wait 20-40 minutes past your "estimated" pickup time even when it's not busy. Do yourself a favor and go to the one in the Metro Market just across the parking lot. read more

I normally don't post bad reviews about a place, but I have come to this location multiple times and there has always been a 45 minute wait at least. Many people go to Starbucks for coffee to pick up on the go before work or appointments, which is why they have the mobile app. There is no way to cancel your order so you're forced to wait. I will not be coming back to this location. read more

Worst service ever. Ordered online and only thing ready for me was my sandwich. Waited for 45mins for my drink and had to leave to get to my work training without my drink. People coming in after me were getting their items before me. No work system to get items out in a proper and timely manner. read more

Service was incredibly slow. This place just recently opened from an old location and it is incredibly worse than it was before.

Never holds any consistent hours, it's always closed randomly without any kind of pattern. Sitting in front of it right now, where the sign says they're closed until 4 December (??) This has to be the third time I've pulled up in a month and a half to find them randomly shut down. read more

Starbucks - a sign in the window of a coffee shop - Coffee & Tea Near Me - Oconomowoc, Wisconsin

Slowest drive through ever. Cars just started driving off vs waiting. Close down and retrain.

Worst Starbucks location I have ever been to. Rude & unorganized. Food was god awful and thrown in a bag. Drinks were poorly made. Staff doesn't seem to care at all. Figure it out read more

I waited for my mobile order more than 20 minutes past the expected arrival time and this was a Wednesday at 11:00-not even prime time! They have to improve their system. This location gives Starbucks a bad name. This was my second time to this new location and both times were bad experiences. Avoid this location. I will not be coming back. read more

good food, bad service. I went through the drive thru and they speak and have a lot of attitude! highly recommend the starbucks in metro market that's right across the street! read more

Place is a joke. Went in and they messed up my order. Didn't realize till after I left so I called and told them. They said they would accommodate me with a free drink. When I went back they told me they couldn't give me the free drink and took like 2$ off my order. Bunch of muppets read more

Ordering at this Starbucks is beginning to be a sport and reminds my of a time while in Palm Beach Gardens Florida my family and I were ordering a pizza and I asked if they could slice the pizza in squares, Chicago thin crust style vs pie wedge shape, only to be laughed at and told, "well... I would, but these pizzas are round....I would if I could"...you would if you could in deed. Likewise, while the staff here is generally very friendly they also seem to be suffering from caffeine poisoning that must be impacting their ability to reason. The team here is falling prey to the dreaded fact that if there is not a button or picture for what's being ordered, they literally cannot figure out how to order but rather tell you what you Really are trying to order. Example.... I like 4 shots over iced coconut milk in a tall cup. I've ordered it 100 times here and been CORRECTED every single time I've ordered while being served a drink that is exactly NOT what it wanted nearly every time. It must just be easier to do it twice? On this last visit, that little drink I am so fond of in the tall glass, full of ice and a bit of coconut milk was over $6.00. When I attempted, and I say ATTEMPTED to reason with the register clerk, I was told it is really "this" drink with extra shots, or "that" drink with none of "that". Barista person... It's not a latte, it's not an afogato, it's not really a macchiato either...it is exactly four simple shots over a cup of ice and about 1/2 cup of coconut milk. Consider a venti sized anything, which is nearly double the volume of a tall - it is not double the price. Therefore, how can anyone think, a 12 oz drink which is mainly ice, some coconut milk and 4 shots be more expensive than a venti anything... Even wearing drunk goggles, if one were to erroneously consider that I am ordering a 12 oz. latte, how could it possibly cost more than a venti, 20 oz., of the same drink, but have nearly half the ingredients by volume ...how? This is a beautiful location, close to the highway and has a large outdoor patio while the interior is on the small side. Why only two stars? Because this is fundamentally a service industry so without great service... it's just overpriced coffee and rotten way to start your day. read more

Starbucks - Super slow, super behind!!! Look at all the drinks lined up. Sooo many people waiting - Coffee & Tea Near Me - Oconomowoc, Wisconsin

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Was casually passing through town at a wedding in Oconomowoc. Decided to stop at the Starbucks before I got on the road to head out, boy was this an error on my part. The first thing I noticed about the Starbucks was the complete dysfunction and bottleneck processes of all of the barista's involved. Nothing got done, we waited 45 minutes for them to put my sausage, egg and cheese wrap in the microwave when I got it it was honestly one of the worst things I've ever had and I wish I would've just gone to the Dairy Queen outside my hotel. One of the girls that shouts out your name when your order is ready, was barely whispering peoples names, and there was just 30 coffees sitting on the counter you could almost hear the depression in her voice and see it on everyone else's body language behind the counter. If I lived in this town, I would make it a point to never come to the Starbucks unless my life depended on it I'll stay with making my own coffee. Thank you very much. Starbucks has always been pretty good to me, but today they did me dirty. would leave zero stars if I could, thank you for listening to my yelp review. I really hope you avoid the Starbucks if you can at all costs. read more

Pretty average Starbucks. The place was packed on a Sunday around noontime. We ordered two specialty coffees. One was a peppermint mocha with almond milk. The cashier forgot to ask if we wanted whip or not. Seems like she should have especially considering the almond milk substitution. Luckily I remembered before it was too late to tell them no whip. Just think she could have been a bit more heads up. Also when they gave us the two drinks they didn't say which was which. Not really a problem because we asked but it is usually customary for them to tell you what drink they are putting down when they call out your name. Just saying they need to pay a bit more attention to detail here. read more

Great starbucks! Staff was very friendly and attentive, and the preparation and service stations were all well cleaned and maintained. Ordered a almond crusted croissant along with a mocha latte. Sat outside on the patio in the warm sunshine. Very enjoyable. read more

I can't believe this location has such bad reviews! My brother is a regular here and all of the baristas and cashiers are so nice to him! They treated me like family when I went with him this week when I was in town. They are the number one location for mobile orders in the state of Wisconsin and so they have a lot of orders to fulfill. My coffees have always been hot and perfectly executed. They told me they are doing a remodel of that location so stay on the lookout! Always clean inside and very professional. Sometimes it takes a little longer so I guess don't go if you're in a rush. read more

If you can even use the mobile app to order ahead, still expect to wait 20 minutes or more for one drink...and when you ask about the status of the order, they'll get snarky with you. There were only two other people in the store at the time. Sorry, it shouldn't take 20+ minutes for a basic espresso drink and then get attitude about it. read more

I absolutely lthis starbucks, i'm surprised it has such poor reviews. There may be times where it takes a little longer to get a drink, but it is the only one in this area and the workers are human, not robots. The staff is always so friendly and accommodating to orders and every drink I have from here is always delicious! read more

just literally one of the slowest starbucks I've ever been to like no cap cannot tell u how long it takes lol

I've given this starbucks a chance about 4 times now. Every time, my drink has either been made wrong or I had been waiting a very long time for my order. My most recent occasion, my simple order was made wrong TWICE. The flavoring was not added to my iced coffee the first time so I politely asked them to add it. Instead of the flavoring, creamer was added. After the second attempt of asking to properly add flavor it was disproportionately added which resulted in my drink not being able to be drank. Awful service. read more

A non-drive thru location! I'm so sick of freaking rude service at SBUX and waiting forever whenever you go inside cause the cars get priority over the people. (I know, I know... what am I doing going to Starbucks anyway... but that's another discussion) Anyway, as I mentioned before this is a real store and the baristas I've encountered actually seem to know what they are doing. The layout of the store makes the line go out the door in the mornings, but I've seen the line get worked super quickly. I think the guy at the registered called me sweatheart today - twice! Pretty funny. I'll have to go back soon with a pet name for him, I think loverlips sounds good, or would that be rude? Or is the whole thing rude? Nah. Not this time. read more

This Starbucks is a mystery. Will they be open when I go there? Who knows. Randomly closes often. I don't know who the manager is here but I'm pretty sure my 5 year old niece could do a better job. Seriously. Be better read more

Management!!!! Where were you this Sunday? It felt like it was bring your daughter to work day but then the employees left. I couldn't tell if these people were staff, or just the first customers that showed up today. It seemed like it was everyone's 1st day, it took 20 mins to get 3 drinks and it wasn't even that busy. This is how a Starbucks would run if everyone was on heroin. read more

This is my favorite coffee shop in Oconomowoc. The staff is very friendly and always goes above and beyond to provide excellent customer service! Thank you. read more

Nice workers don't make up for slow morning service. Understaffed last 3 times I went. I waited in store for 15 minutes, 25 minutes, and 12 minutes. That was after placing my mobile order at home and driving 10 minutes. Then the order was wrong on try #3. Pass by this location and try another. Or go to DD. read more

Very disappointed with this location. While waiting for my order I was told that my drinks were stolen by someone who came in for a mobile order. After they remade my drinks they were all only half full. Mind you I had an order of 5 drinks.... all half full. read more

Starbucks - Coffee & Tea Near Me - Oconomowoc, Wisconsin

4 people (that I could see) working... one took our order for two drinks... one made them... slowly... while the other two were too busy cleaning or doing other miscellaneous tasks to help the person making our drinks and speed things along... why, Starbucks? read more