FYI---- Wondering if Starbucks is doing this to EVERYONE....I just bought a venti vanilla macchiato, did not drink it until I got home...which is a three minute drive. I opened my to-go lid, stirred it with straw and realized that it looked quite low, about a half inch below the cup top, if not more. I am super curious so I got out my ruler and measured it!!! WTF Starbucks? I ordered a venti so give me a damn venti. Give me exactly what I paid for, $4.75 worth! Check out one of my pictures and you will see, it was an inch below the cup line! I had not taken one single sip or drink from my cup, now if Starbucks is doing that to everyone's drink whether it be a tall, grande or venti us consumers are being cheated!!!! read more

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I read some of the previous reviews which validated my experience here this morning. There were only two customers ahead of me. I placed an order for two cups of drip coffee and two artisan breakfast sandwiches. Got the dispensed coffees immediately. Hubby said he will wait for the sandwiches as they are heated up. So I go to sit outside with our friend. I notice a stream of folks coming and going. But no hubby and no breakfast. Finally I go in to check. I look over and ask about the sandwiches. The barista says he called it out. Hubby said he didn't. It's a case of barista said and hubby said. Who's right? And there's no one inside other than hubby standing there. Shouldn't someone ask if he needed help? read more

Is there a option to give negative stars? They always take forever. They're costumer service is horrible. The drink is ALWAYS made wrong. The fact that I have to drive to the farther Starbucks because I rather have my $8 drink made correctly then having to ask them and get attitude- should say enough. The atmosphere is everything but happy. You in-fact feel like you're being a bother. All this starts with management as well, they need a new manager. read more

Really wish this location was like the brentwood location. I started mobile ordering and picking up inside. Whenever you walk in, there's several people waiting to pickup their order and no ones being acknowledged. I'll wait patiently but when I still don't get acknowledged after 5 mins, I'll walk up and ask to pickup my order because I don't want the ice to melt any longer. The quality of the drinks deserve the stars but the service is a 1. read more

I was happy that they reopened, being that they are the closest to my house. But their coffee always has a burned taste. I got an iced coffee today and once again it tasted bitter and burned . I can't even drink it read more

Love Omar and Bri! They make this shop so pleasant to frequent! Friendly fast efficient service is so important and they get an A+. I know first hand that customers can be a real pain in the a** (I own my own business) but it's still important to treat them well and these employees get it! They are out of a lot of stuff by lunchtime but I'm starting to think it's Starbucks ordering system that's the problem plus it's still better than the location down the street! I'm a total Starbucks junkie + used to frequent the express location down the street (because it was more convenient on way to work) but they went down the tubes with service and stock. read more

I am a regular customer to this Starbucks cafe and they have always been friendly. A great group of people.

Twice in the last month, most recently this morning, this Starbucks has totally gotten my order wrong in the drive-thru. My best guess is they are delaying typing the order in so they can falsify some "wait time" report. I have already reduced my frequency of visits to Starbucks in general and will stop visiting this one completely. I'll need to drive another mile but it will be worth it to get my order right. read more

Great place for my cold /hot decaf skinny vanilla latte. And the banana nut bread goes good with the coffee. Great staff. Always on top of things. read more

very disappointed in the Drive-Thru! Went through the drive-thru on Oct.12th i n the Evening the woman that was working the drive-thru was a Philippino woman. While I'm waiting for my drink she has the window open and she dropped about 3 F bombs with her coworkers while I have my two children sitting in the car and their windows are open then my drink does not taste like it normally does so I go inside 2 let them know and I tell her that it doesn't taste the same and she gives me a nasty look and turns away and another co-worker Ariel I believe was her name helped me out and made my coffee and obviously the first coffee someone missed something because the second one was perfect but what disturbs me the most was she was cursing with the window open and my children heard it all. read more

This is possibly the worst Starbucks, no, worst ESTABLISHMENT I've ever patronized in my life. The staff is rude regardless of you going inside or the drive thru. They look and sound like they'd rather be literally anywhere but there. I was in the DT and asked for some teas and details of them and the employee let out a very audible sigh before rambling them off in a pace (but slightly less enthused tone) similar to that of an auctioneer. I live close to this location but drive past it, to the one next to the freeway 9 times out of 10 because they're immeasurably more enjoyable than this location and worth the long line (apparently most of Oakley is in on the fact that that Starbucks is better). Today was that tenth occasion where I just didn't have the time to drive across town and thought "maybe today will be the one that changes things". It was not. Get it together guys. read more

Went through the drive-thru Mick had a great attitude I was very pleasant Will definitely come here again

Ordered the other day and was really disappointed in the quality , my venti was also about half full... when the issue was mentioned I was sort of just brushed off and was just an unsatisfactory visit overall :( read more

Came in this morning, placed my order at the drive up window. I was given my drink, and my 2 of my 3 sandwiches in a bag. I made it to the edge of the parking lot before I realized One sandwich was missing. I came back in and inform them that I was missing a sandwich. No one apologized, when my sandwich was done the lady threw it up on the counter then called out the sandwich. I told the lady, Hey wait a second you didn't give me my sandwich it be nice to get an apology instead of having a sandwich thrown up towards me.. She turned around walked away and didn't apologize. rude as can be. I will follow up with the corporate office read more

WORST CUSTOMER SERVICE OF ANY STARBUCKS! Walked in and was the only customer in line, four other people inside at tables. Total of SIX employees working. It took several minutes to get acknowledged, then it was a simple "be with you in aw minute", which didn't happen. Eventually another employee said the same exact thing, now I'm getting pissed. I told her that that"s what I've been told, but it has to happened yet! Another few minutes and the first employee took my order after being told to do it by someone else. Zero smiles in this place, the priority seems to be the drive through...walk-in isi on a clock so they can wait.. read more

I ordered mocha and I believe I received hot chocolate. Look, I used to work for Starbucks for 4 years and I know the difference. At least put a pump of vanilla in my tall "mocha" to make it taste like hot chocolate ‍, geez read more

Great place for a cup of fresh joe! had a rude barista but this nice, woman name Ariana came and dissolved the problem. Lets all hope she is or will soon be manager .VERY professional at her job! read more

Starbucks - Coffee & Tea Near Me - Oakley, California

This starbucks, among several others routinely gets my and my boyfriends drinks wrong and will straight up leave any of the flavors out and just give us some milky bitter espresso. Yayy, just like I wanted right? read more

This Starbucks has friendly staff but can't get orders out in a timely manner. This is the second time I had to wait over 15 minutes for my drink, while watching others come in order food and drink and receive it first. Something is wrong and apologizes aren't good enough. read more

My home Starbucks and the Baristas all know me by name and always say hello. Good people, great drinks. They don't always get the drink exactly right but they will always fix it if it's wrong. Love this place. read more

Starbucks - Tall decaf extra hot nonfat mocha with 1 pump and whip lol - Coffee & Tea Near Me - Oakley, California

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It's too bad, I really want to like this place. The location is convenient, the shop is stylish and comfortable and the staff seems to be incredibly friendly however, the coffee is just the exact opposite. Unfortunately the 3 to 4 times I have been here, the coffee always seems to taste burnt which does not exactly agree with my taste buds, and which overall just tastes pretty bad- I mean dry, bitter after taste bad. It's really unfortunate, especially with the fact that it's a drive thru and the staff is so friendly which is a reason why I added an extra star. Perhaps they can do something about it, maybe have an expert barista come and show them some tricks, who knows anyhow, I may give them a shot in the future of maybe pop in for some tea, though for now I'm driving the extra mile. read more

Im not usually the one to complain but i am very infuriated with the Starbucks store in Oakley CA Main St and Carol lane. Today on 8/14/2021, ordered through the drive through a Venti iced vanilla latte with soy milk, the barista repeated my order. The barista then stated they had ran out of venti and grande cups, no offer of a discount for not keeping there inventory in stock.. whatever so now i ended up with two tall iced coffees...fine. The barista then hands me my drink i take one sip and its not soy!!!! I am allergic to dairy!!! I handed the barista my drinks back she did not apologize for making my drink incorrectly. They made two more tall iced vanilla lattes with "soy" milk. She handed me the drinks and clearly there was no caffeine in the coffee it was pure soy milk! The worst customer service!!!! I had to throw away the drinks because they were crap and i lost my money. Starbucks do better for your customers!!!!! read more

I don't like coffee. There, I've said it! Instead, I order the Venti Green Iced Tea (unsweetened). The bf orders a coffee black (no cream, no sugar). Boring, right? No, just right! Sometimes, I like to be bad and I'll order either the sausage, egg and cheese on an english muffin or the tomato and mozzarella sandwich. Both very good! I don't think that this Starbucks is getting the ratings that it deserves, as such... I felt the need to give it a 4 star rating. Trust me on this one. It deserves at least 4 stars! read more

Don't go to this Starbucks, this Starbucks messes up my drink 6/10 times or they just don't have Carmel or milk or coffee. This Starbucks is a joke and their customer service is trashy too. Plus their app is never up to date with the supplies they actually do have. Just laziness and Starbucks cost to much to deal with that shit. Do your self a favor and go to the one down the street. read more

Breaking a huge cardinal rule of my own, writing multiple reviews for different locations in the same chain. Regardless I need to with Buckys since each one is so different! This location has positives and negatives... Positives: Friendly staff, perfectly mixed drinks and clean store Negatives: Slow as f**k at the drive-thru, not up to speed with the Starbucks Mobile Card and a little on the ditzy side (Baristas) I come here because it's in my city but other than that it's all about the beverages! read more

This location has to be the WORST Starbucks in the country, certainly in the SF Bay Area! Aside from horrific customer service, the coffee tastes burnt, and the barista's are poorly trained. I gave this location three visits because sometimes, one experience isn't always a proper reflection of a business. I even expressed my concerns to the staff, whom shrugged them off. Rarely do I like to give a poor review but this Starbucks begged me for it! Save your wallet, taste buds, and sanity - proceed to the next location, which is only a few miles away . . . read more

Starbucks - Coffee & Tea Near Me - Oakley, California

This is the worst Starbucks in the area. Multiple times they will run out of something and substitute it with something else. They won't even tell you half the time. Avoid this one. read more

So a 20 minute wait for a cup of hot coffee. Screw this next tike im going to caffino. Thet atleast know how to get movin. read more

Starbucks - From the rear view. 7 cars back. 3 were smart and got the hell outta dodge. - Coffee & Tea Near Me - Oakley, California

One star, this loation ruins my morning everytime I come. I am 100% never coming back after multiple terrible encounters. They have been out of carmel drizzle for months, each time I ordered a carmel macchiato it was given to me with carmel missing and no notification from the staff. The drive through line is always spilling out into the street which is a pain and hazardous for many reasons. Today they only had one express machine working and had no eta for me on when my 1 drink would he ready possibly up to 15 minutes or longer. I said forget it. Not sure if this location even has a manager or not? Major disappointment will only be giving my money to local mom and pop coffee shops from here on out. read more

I come to this starbucks for obviously coffee and to do school work look I don't mind people talking at all but clearly the girl here is flirting her butt off to all 4 guys here and professionally that looks real bad sweetie if u bopn wait for after hours read more

Logan was my motivation for this review. He actually works at the location on Main st and hwy 160. Our drinks were amazing

This used to be the worst Starbucks in the area. we live very close by but we would drive to the one by the bridge just because they suck so bad. They used to mess up our orders constantly. (By the way all we do is order black iced tea not even a complicated order) however recently they have been rocking it. We decided to give him a chance about 3 months ago and they are on point constantly. so if you were disappointed in their service and want to give him another chance I would highly recommend you do so. The drive-thru is very very slow I would suggest walking in if you're in a hurry read more

Worst Starbucks ever, wish I could give ZERO stars. We waited in line at the drive-thru for a good 30 minutes only for them to tell us "oh, we're out of ice, cups and a lot of things but the Starbucks down the street might have stuff". This really made me mad because they didn't have a sign or anything saying they were out of things. read more

Nm, drinks suck too. When we had the issue with the gal in the drive thru I thought it was a bit watery tasting, but figured I just hadn't ordered a carmel macchiato in awhile. Went to the other Starbucks the time before today and their carmel macchiato was hella good. Back at this Starbucks today since it's closer & we won't be back. Their drink for sure has a watered down lack if flavor, even with extra carmel. read more

I wanted to make a shout out to my girl barista that gave me a free Starbucks drink that was working around 8:45 on a Tuesday night. You're awesome thanks. read more

At least half the times I come here, there are always issues with my orders. Today I got a hot beverage, when I asked and waited for a cold one. Then I noticed I didn't get it the way I ordered it, it was too light to be 5 shots of espresso, and no whip, when I asked for extra. I added money to my card, but it did not show up on my details. I asked her to specifically charge my card and add the requested amount to my gold card. But her answer was "I don't know why, I'm sorry." Well I'm sorry, but that's unacceptable, if you don't know, find out. The girl seemed irritated that I had to ask her to correct my drink twice, and then asked why my drink isn't being reflected in my app for my stars. This drink is weak, doesn't taste like espresso like it normally does, and I'm already having a bad day, which is why I came here, in hopes for some peace and a good experience. I'm too annoyed to ask anything else, although I should. I don't want to be one of those people that makes her have a bad day!! Usually my regular Starbucks kindly fixes any problems, IF they ever make any. If this girl is miserable, this isn't the job for her. Don't be mad at me cuz you got my order wrong TWICE. It's not a complicated order. If someone is paying $4-5 for a coffee, it should be as ordered. Picture of receipt included. read more

I am finally at the end of my patience with this particular shop. Drive thru ordering is slowest ever and coffee is mediocre at best on most days. Odviously training of their "Barista's" lacks importance as the same Latte I order time and time again is NEVER the same on any given day. Yesterday was my last time to patronize this store. I will not be going back. I waited in LINE *mind you the line was out to the street* only to wait and wait to get to the order speaker where I was told I AM sorry but if your paying by card our system is down. ( mind you this is the 3rd or 4th time this place has had system problems) Entire SYSTEM here is rediculous and it seems there is NO one in charge to speak with. I hope the Franchise OWNER reads this.......For nearly 4.00 a coffee you could hire people who don't act like they are actors speaking in voices over the intercom *yes one of their employees feels it's funny to speak with accents and such as if it's her comedy routine to be full filled and not just take a order and make a coffee in a timely manner* Back to my last time here.....waited the nearly 15 minutes before the cashier states SORRY NO CARDS....SYSTEM IS DOWN *again* No way to back out....no way to get around everyone in front of me....No SORRY can we just hook you up with a coffee. I had to wait to drive to the order speaker to find this out .....REALLY you can't send someone out as a courtesy to tell those getting in line YOUR SYSTEM IS DOWN YET AGAIN?? I feel this place has NO leadership, has no answers to who is charge and if you are the FRANCHISE OWNER....Nobody knows who YOU ARE!!!!!! To bad I used to be a firm believer in Support YOUR LOCAL Business but I am done with this Oakley Location. I've been a resident of Oakley for over 31 yrs. and I now will drive to Antioch where the employees are trained, their SYSTEM works and their staff are trained and mature. read more

27 minutes in the drive thru to get to the speaker then another 8 minutes for the order. Two employees. Starbucks regional manager should fire the whole staff who didn't show up. BTW, if I don't say anything, don't be snide when handing me my coffee; I'm not going to thank you for having to wait in line so if I say nothing don't be an a**hole and say" have a nice day" read more

Super slow drive thru even when not busy. Was overcharged for my drink and then given the wrong thing. I didn't have time to wait for them to remake so took a refund, at least that was painless. read more

You would think we are still in the middle of a Zombie invasion! Tables still have signs on them not to sit, mask required signs on the doors still. The lobby is starting to look like a storage closet with boxes stacked where people should be sitting now! Get over it Starbucks! You are a fear mongering Franchise and should be ashamed. With no foreseen inside opening up you are no different than drive through Dutch Brothers down the street. Good luck. read more