I had an excellent experience at Cold Stone Creamery on Lone Tree Way in Antioch. The employees here truly go above and beyond. From the moment I walked in, the staff was extremely proactive, welcoming, and attentive, making sure every customer felt valued and taken care of. What really stood out was the cleanliness of the store everything from the counters to the prep area was spotless, which speaks volumes about their professionalism and pride in their work. The team worked efficiently, communicated well with each other, and handled orders smoothly even during busy moments. The customer service was top-notch friendly, patient, and genuinely focused on delivering the best experience possible. You can tell they care about quality, hygiene, and customer satisfaction. Highly recommend this location if you're looking for great ice cream paired with exceptional service. I'll definitely be coming back! read more

After lunch with my wife we decided to head to Cold Stone Creamery for dessert. We were greeted upon entering and never felt rushed. (Decisions, Decisions) The selection is always on point. You can pretty much make your own flavor, just go basic, or pick from one of the menu options. I went with the strawberry blonde on a waffle cone. Absolutely delicious. The inside is nice and clean, it's fairly quiet, and has both indoor and outdoor seating. Definitely a great place to satisfy your sweet tooth. read more

Cold Stone Creamery - Strawberry blonde in a waffle cone. (I had already ate some to prevent it from dripping) - Ice Cream & Frozen Yogurt Near Me - Antioch, California

I always get my birthday ice cream cake from them and they are always kind. This store is always hella busy and I feel bad for the workers but they have great customer service. The location is nice right next to a Starbucks and nail salon so you can have a coffee get something to go for ice cream and get your nails done too. The ambiance is clean and love that they have a/c for these hot days. read more

Cold Stone is always the best for a sweet treat. The service was excellent and the ice cream was superb. I got the mint mint chocolate chocolate chip ice cream creation as seen in the bottom left corner. The signature creations are always to die for and you can never go wrong. We all got the smallest "like it" size which was a perfect size after dinner and came out to about $7. We ate outside since it was a nice night out and we like to people watch since there is always something interesting going on in that parking lot. A bit pricey for a small size but definitely worth it every once in a while. Must come back next time out in Antioch. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip - Ice Cream & Frozen Yogurt Near Me - Antioch, California

The ice cream was yummy :) I got the strawberry blonde, the service was good, the chocolate covered cone wasn't good (tasted and felt old). There's parking right in front and you can eat inside the premises or they have outdoor seating. read more

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Weekend staff does a wonderful job providing services, very attentive, friendly and helpful

I love how you can create your own flavor combinations right on the stone. The staff is usually friendly, and the service is quick. A bit pricey compared to regular ice cream shops, but totally worth it for the quality and taste. read more

Walked in around 8:20 and had to wait about 15 minutes to order even though there was only one other guest. Three employees on bar and only one was making orders. Others didn't acknowledge or greet or anything. Silent service was given and it felt like we were interrupting hangout time. Very unwelcoming experience. Hard to "like it" "love it" or "gotta have it" when you are made to feel like a burden. Ice cream is solid though read more

Cold Stone Creamery, located on Lone Street in Antioch, CA is very Clean and the staff is very friendly and provides professional service.

Love this place, excellent, excellent and excellent. Ice cream is so fresh and so so good. Love the staff and always smiling and amazing service. Highly recommended for kids and Family. read more

Very friendly staff, Service was great!!! Owner was making sure every customer has been taken care of!!! 100% recommended!!!

I went to get ice cream today and while I was biting into the waffle I felt a piece of wire hit my tongue and this is concerning because it was a small piece in the waffle. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Antioch, California

I'll give the place a solid three stars. The staff was oblivious in what exactly they were supposed to do. Many of them were not too professional but they look like high school people. The queue was extremely long snaking around the car park. Didn't know if it was a proportion on Sunday but it was like they were giving free ice cream which explains the long queue. My favourite usual is our strawberry blonde and went for that one as I wanted just something of a sweet craving. The end result was barely okay as the staff member made it soupy, maybe it got smashed too much. Flavour was there and I always want extra fresh strawberries. I prefer going when it has some downtime. As the quality and the treats taste a tad bit better. The selection of cakes are plenty compared to other competitors. read more

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Very disappointed in this specific franchise location. I have been ordering online or through the app with the last couple of orders missing ingredients, and/or when they do add the ingredients, they add them minimally, not mixed in and only on top!!! To Coldstone - if you advertise a specific mix in, please make sure to follow through and make it the way you advertise!Question.... doesn't the TIP I give each and every time account for anything? Their ice cream is always delicious, but do not order online. Save yourself some trouble and go in, this way you can make sure you're getting exactly what you paid for. read more

Ordered love it size and was given a bowl of melted ice cream. So much melted ice cream it dripped down sides and she put it in another bowl. Never thought i would have to pay for melted ice cream. There was very little to none ice cream it was so creamy like soup. Very disappointing. If this is the quality I get I won't be returning much with my family. Girl looked at me like there was no issue, she had to be blind to not see it. read more

Two orders placed this week and both incorrect. Unfortunately did not realize till getting home so it will be a bit of time before I come back here. read more

Best custom birthday cakes! Last one we ordered was sweet cream with Oreos mixed in and red velvet cake. Emailed picture to print on cake. Easy to place order, pay and pick up. Always a special treat for a special day! read more

I'm a huge Cold Stone fan, but my last experience with them (Antioch location) was the worst! When I walked into the store, it smelled sour as if they had mopped the floor with old mop water. Overall, the store appeared to be clean, but the smell was a bit off putting. Also, the worst of all -- while I was in the process of enjoying my ice cream, I discovered a strand of hair mixed in with the ingredients. I was completely disgusted! I reported the issue to the store right away and asked for a refund. However, because I paid with my card, there was an issue with the merchant reversing the charge, even after the transaction was voided. I later spoke with the manager regarding the issue. I suggested that maybe the staff should wear hair nets when preparing orders. He agreed and confirmed that everyone is suppose to wear a visor during their work shift (but that still won't keep any loose hairs from falling). Though he was receptive and apologetic, unfortunately he was unable to explain the problem with my refund. I had to initiate a dispute with my bank to get the funds back into my account. The store associate and manager did make an attempt to correct the situation, but despite that, I probably won't be going back to this location any time soon. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Antioch, California

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I put a online order and they put the ice cream in the wrong ones and gave my wife a ice cream she didn't even order smh this the 2nd time the 1st time they just messed our orders up putting the icream in the wrong places read more

Everyone always has an attitude when I come in. Called and someone said hello and then hung up on me twice.

Long wait before someone acknowledged thay I was there and helped unlock the fridge for a cake. Once received help, server did not asked question whether I wanted a writing on the cake, even thought I mentioned it was a cake for a birthday. Server hurried to the and wrote happy birthday. She did not allow me to finished what I wanted on the cake. Also, there were 3 customers included myself and 3 servers. However, the cake was good and the birthday girl was happy with the surprise treat. read more

I am always happy with our orders here. We've had two birthday cakes and other desserts. I only had one negative situation happen with delivery but I blame the driver not the shop. Just an FYI...don't order ice cream if it's being delivered. read more

I would've never posted this if it was the first time but this is like the third or fifth time that has happened. I DoorDash an ice cream, I bought the largest size and this is what i get! I get it inflation everywhere blah blah blah It doesn't even fill the cup. Stop being shady cold stone! read more

Cold Stone Creamery - In this photo is a very stingy ice cream it's probably the size of the Love it instead of the gotta have it - Ice Cream & Frozen Yogurt Near Me - Antioch, California

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Ordered multiple icecreams for my family on the app and every one was missing toppings. Lazy employees don't even read the order. Get it right or get a new job. read more

This location only takes online and phone orders right now (05/06/20). So you can't just walk in, look at the menu, and order. I waited much longer than anticipated. Even when my order was ready, they just put it in the freezer, when I already checked in and they knew I was standing/waiting for my order. The ice cream itself was okay but I wish they had better options. The website ordering isn't user friendly. Thumbs down cold stone. Your workers could also be friendlier and courteous. read more

Disappointed in management. I called to order a custom cake. My husband gets the same cake every year. I tried to call it in and was asked to order online. To do a custom cake online wasn't easy for me but I did it. I had payment confirmation. When I went to pick up my cake they didn't have my order nor could explain what happened when I had an email confirmation. The girl tried calling management several times and couldn't get a hold of them. By this point my groceries are in the car now for 20mins in the heat so I told her that I'd be fine with any cake that I can take so I at least have a cake. I paid for the cake and asked if a discount could be applied because of the mix up and since we weren't getting what we ordered. The girl helping me wanted to but when the manager called back the discount was denied. I will not be ordering from here again. Lost a customer through this transaction. Disappointed in being forced to order online, disappointed in the lack of customer service of helping someone over the phone and disappointed in the managers lack of compassion. I've called in cakes before and the ease of ordering and accuracy of my cake was what I wanted. To top it off, the cake tasted old. My husband didn't even like it and still was upset he didn't get his actual cake. read more

Our go too place always order and pick up but this last time, last night it smelled horrendous!!!!! A mixture of vomit and dirty mop, some of the employees not wearing hair nets definitely questioning if we will return. read more

We had a sound and easy experience here yesterday! Nothing to complain about. The staff was friendly and quick to help and get people through the line. Specifically the ice cream was mixed very well, exactly to my liking. We sat outside and ate. The tables in front of cold stone itself were pretty dirty, so we sat in front of Jamba Juice. I think they were trying to close up and bring their tables inside, so I felt a little rushed, but we were able to finish everything before we had to get up. The Cold Stone location is very close to a large parking lot, easy to find, and lots of parking. So I don't see this ever being a problem! We will be returning the next time we're in the area and craving some ice cream! read more

Went last week for Marsh Creek Elem's fundraiser night and had a great time with my family. The line moved pretty fast and the employees were friendly. The kids had fun watching them mix up the toppings and trying each other's ice cream. read more

Went here at 9pm today... Got an ice cream by the only girl working here at the time and she barely put anything in what I would typically see in our ice cream. It's usually packed to the top but it wasn't and even when I got home and opened the lid it was even smaller on the sides. For the amount it costs to get this ice cream... The quantity is horrible..I didn't catch the girls name because her badge wasn't showing but I'm pissed!!! Time to look for another ice cre spot! read more

The girl upfront who made my order added a 13 dollar tip from her end on the computer and went to a seperate room to do I don't know what . There was a long line and I paid to not cause a scene but this is wrong ! read more

They just can't get it together. Ordered a cake back in May, showed up to pick it up and they hadn't made it. The solution they offered me was a cake from the freezer at 1/2 price. Fast forward a few months and I ordered a cake to be picked up on 10/23. The employee first offered me the incorrect cake (glad I looked inside the box), but eventually found what looked to be the correct one. Everything looked great until I cut into it at my sons party. Wrong cake flavor and it didn't include the correct mix ins. So disappointing. This is now two birthday cakes ruined due to their incompetence. Go somewhere else. read more

Update: I just received a phone call from the manager, apologizing that the certificates were not honored, and that I can bring them back in to redeem them. Thank you for the quick response, and for supporting locals school. read more

The Staff were super nice and they have fast service. Everyone was working hard on a busy Saturday night. Got the cake batter, batter, batter and it was sweeter than a grandma's pie. I had to throw the rest of my cone away it was toooo sweet. I'd been craving cold stone for a long time and finally got to satiate it. Wasn't worth the money for what I got. Maybe next time I'll stick to something basic and then I won't be disappointed. My partners stuff was pretty good but I'd rather just buy ice cream at Trader Joe's. They have online ordering I recommend that because the line can be long as they only take one customer at a time. Ok enough about my tearful experience ...tear.tear. Sad face. Cry. read more

Cold Stone Creamery - Cake, Cake Batter Batter Batter add almonds - Ice Cream & Frozen Yogurt Near Me - Antioch, California

As we were on a long road trip we stopped by cold stone because they had Tesla super chargers in the parking lot. Took my 3 kids inside and bought all of them ice cream. My youngest son who is 6 was about to pee his pants and they would not allow my son to use the bathroom bc it was for employees only. Just sad they couldn't make an exception for a child! Horrible customer service! read more

Appreciate how they only offer online orders and practicing safe distancing & safety precautions when picking up your items. Touchless pick up is AWAYS great to see business embracing. 3 stars taken away though for dropping the ball in very important areas. I believe all of us have been there where we are at the drive-through for Taco Bell or McDonald's and as we drive away, we realize they didn't give us straws, chicken McNugget sauce or the missing dessert you're looking forward to. LOL. Well, damn Coldstone, was hoping you wouldn't be the one! To me, it's a huge inconvenience to not get your order correctly and with eating utensils! Hopefully some of you can relate. 1. When picking up the order, a tall older Caucasian teen handed me my bag and I asked if this was everything. He quickly said Yes and walked away. I said ,"are there spoons and napkins included in the bag? " He then annoying gave another "yyyyyyyes." I kindly walked away and wished everybody a good day. Got to the car and noticed no napkins or spoons so I handed bag to my GF walked back into store. 2: Same kid is standing by the utensils and before I could even say anything ... as he said, "you need spoons right?" He then walks around the entire counter towards the door and as he get's closer, I commented that I even asked you specifically if there's spoons napkins and you quickly brushed me off. That wasnt cool" He handed me the spoons & walked away. He could've said sorry or apologized for not being competent to complete the order. Or even, "my bad" .would of been suffice......NOPE. Nothing. Like bro; at LEAST own your shit and man up if you made a mistake. I honestly would of respected that and wouldn't be here sharing my experience to Yelpers. Oh well, Maybe he's having a bad day or he's miserable working on a Sunday? I don't know but if he behaves this way every day, I can see my family(and others) supporting Baskin Robbins or Rite Aid for an afternoon scoop. I mean, you're supposed to be happy working at an ice cream shop, right? I would be!!!! Shame on you Coldstone. read more

Store smells like a dirty sponge. We decided not to eat there. Assume the back of the store where we can't see is very dirty.

If I can give this place 0 stars ,I would. Long story short, Employees have bad attitudes but to be fair the owner of the business has the worst attitude. This is the second time I've been in this establishment where they show you one price then charge you another and then try to justify it. That under any other name is still considered fraud. I understand that people are trying to make up all of their losses but that's not the way to do it. I would never come to this business again read more

My favorite coldstones location! Apart from being in a nice area, this store is always going above and beyond no matter how crazy busy they get (especially during holidays)! And they are also super kid friendly (the one thing I look for when we go out to have a nice time). My kids always ask for toppings and change their minds a million times om the flavor, the cone, everything lol and they always take care of it without any stress and just with a good attitude. Also their midnight chocolate cake has become a house favorite omg gotta try it if you ever crave ice cream cake. It will not let you down! read more

Cold Stone Creamery - Cake batter with brownie on a chocolate dipped waffle cone, and strawberry for the kiddos - Ice Cream & Frozen Yogurt Near Me - Antioch, California

Extremely disappointed by this location. Took my mom and three kids. As we approached , worker said we needed to order online, I did. ( couldn't use my coupon though for the buy one get one ) order says be ready for 650, ( about thirty mins from when I ordered ) places order went inside and asked worker will it be ready for the time on the ticket or should I wait here. He said oh it's 5 mins. I said okay I'm waiting right here , he said he would run it out to me. I waited and waited finally went inside to ask him what's going on. They handed me a bag that was in the freezer ( seems like a fridge to me ) walked to my truck and opened the bag! They were all melted and basically dripping !!! Kids needed a straw not a spoon. See pictures below ! Extremely upset went inside and got a employee to tell the mgr or owner I want my money back ! Not only should I have got my money back I should've received a gift card. My kids worked very hard for this special treat and they were so sad ! But after waiting a hour they were tired and cranky. If you go to this location wait and keep check or you will get this type of ice cream. read more

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