Great customer service, very friendly and one of the few places that actually listens to me and adds extra Carmel to the bottom and top. This is one of my main Starbucks I go to, they almost always make a quality drink. read more

There are two Starbucks locations in my area. This one is hit or miss on the service. But I'm glad to see that they've renovated since I last visited. I love the new look and the seating/sitting area. The food is the same (all standard Starbucks food items) nothing new that I've seen. But what I love is the drinks they always have something new brewing. Service is still mediocre. They got my order perfectly done this time. However, two ladies ordered after me they received their orders first! And we all ordered drinks and pastries. Still a hit or miss on this one! read more

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Great team they really know what they're doing in a very welcoming environment. It's nice when you walk in and you can get welcomed by everyone with a new menu with new products to try. Everything is always fresh and very clean most friendly Starbucks in the area that will always get your order right or help you if it's not. read more

Nice sitting areas very large drive-through with plenty of space. The inside is well lit they have the electronic board to let you know the progress of your order, you're very polite and friendly. There is lots of see the pastries are fresh made to order. read more

I was split between the staff there some are Debbie downers and some are decent people but was having a bad morning and ran into D in the drive through. Super good attitude and positive person who always gets my drink right! Goes a long way in returning customers! Hope he doesn't leave anytime soon I might have to use the other location by the freeway! Thanks D! read more

I just came from this location. Great customer service. Thank you. The food and drinks were great. Thank you for the amazing service. I hope y'all have a great day. read more

Starbucks - Coffee & Tea Near Me - Oakley, California

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There are 2 reasons why I come here all the time... the two very, nice young gentlemen who know me by my car and order. They even make me laugh when they say "can I interest you in.... A passion fruit iced tea". (Anthony is one of the gentlemen and the other has light facial hair... sorry, I don't know your name...but you guys rock!!) Yes, sometimes the drive thru is a bit long...but these men and their service make it worth it! I have never had any problems with my orders and sad to see the bad reviews...but we all experience things differently. read more

This is a huge shout out to Dimyr " D " I have been coming through the drive-through for years this past year has been one of the hardest I've ever had. He has been so.thoughtful and kind and always asking how things are. I just want him and the company to know you make a difference every time I see you or hear your voice thank you so much for being you read more

BEST place i ever been to they gave me my food and drink so fast its the best the workers are fast working and they are very very very kind people i come here every 2 or 3 days i highly recommend coming here asap read more

drive-through is always fast service . they make my drink always right . customer services is nice

I have come here twice this week and ordered a $7 shaken espresso, and both times they were sour! I travel for my job and have been to about every Starbucks in the state, and have never had sour espresso! Also, today the girl working the register was uncomfortably rude. The whole vibe there is just off. If you have one bad apple in the room, it affects the whole place. I believe the manager working was the problem. Seemed pretty miserable. This rubs off on your staff. Might be one of the worst locations I have been to honestly. read more

Wow guess it really depends On what Starbucks one visits. Some are quite awesome and then some still need a lot of work with training their baristas, getting the drink right is the key to a great Starbucks verses a total flop. All ambiance in Starbucks is normally equal but now and again you hit an out of the way Starbucks and whoa it's a beauty on the inside. For the most part they are brown and drab, sparkly some life on the inside!! I guess a majority of coffee visitors go the drive thru route so the inside won't matter much. read more

Probably the most inconsistent Starbucks I've ever been to. They constantly get the drinks wrong like they're not even reading the order. I've received multiple orders that are missing the flavoring they charge top dollar for just to give me a plain latte. I've even received coffee from them that had zero coffee just steamed milk and syrup. read more

Starbucks - Coffee & Tea Near Me - Oakley, California

I ordered doordash, they did a great job delivering my drinks. There were 2 bags and they both had my name on them. 1 drink was perfect. 1 drink was halfway filled. It was supposed to be hot and it was luke warm. The 3rd drink had someone else's name on the cup. The wrong size and not even close to the right drink. I now have to go into strabucks and get my refund. Do not recommend this location for future business. read more

Starbucks - Coffee & Tea Near Me - Oakley, California

The drinks have improved a little bit depending on who's working still the same exact way with other people so is it an improvement not really. Not to mention me in this other lady in the parking lot had a conversation for about 20 minutes because we couldn't find a goddamned Starbucks that's actually legit and open when they say they are. Spent 15 minutes to an hour trying to find a Starbucks that's actually opened around here because they all have lied about their hours and what days they're open. Not to mention half the people that work there don't know how to make a drink every time I get a dude he messes my drink up I swear guys do not know how to make a drink at this facility thus far. And I'm not being sexist just if you wanna a drink get a girl that works here because the guys don't know what they're doing whatsoever. I take that back one guy one single guy out of the whole entire franchise has ever got my order right. he was from here and I believe he was either a brunette or blonde only one ever got my order right he was sweet also that's not the point. Get your orders right and get the correct hours on your website quit wasting peoples time and money. If this facility keeps being the same exact way over and over again I will altogether quit coming to it. If you can't look at honest reviews take critique and fix your business then you don't deserve peoples money point blank period. You wanna take the money but don't want to improve on your services no thank you I don't think so. I'd rather go elsewhere spend $15 on two drinks that are actually delicious and not shit and taste like nothing but milk and espresso. And it's not like I can come bring the drink back because I couldn't go there no more because they would hate me after that they get so upset when they just have to do their job when they mess it up and you bring it back they throw a big fit so it's not even worth my stuff potentially getting spit in. Do better as a business that's all I can say it's just very disgusting how you can take take take peoples money but then don't ever change your business and make it better it's only getting worse day by day. But you don't care because you're racking in the dough $$$ . It shows what this business cares about and all they care about. read more

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I really didn't think they could turn the music up louder but today it was nightclube worthy. Ridiculous. Turn the music down, wipe the sticky tables, and pick up the trash inside and im the parking lot. Including the broken glass that has been there for 3 weeks read more

By far the worst Starbucks ever! This druve through is not even close to being a fast choice. Plan on spending a lot of time getting your joe. Not the best choice but good beverages. read more

Inside and outside needs to be cleaned. The music is so loud you can barely hold a conversation with someone at your table. When we asked if they could turn the music down, they commented if they did then the workers couldn't hear the music. It's as if they do not want you to stay at the tables. I order the same drink every time and it is inevitable different every time. The people are generally nice, but service is super slow. The parking lot is gross with trash and sticky substances all over the place. Starting to look pretty seedy. . read more

Great remodel, but no improvement in customer service. Lila walked away from me three times. She walked up to the counter with no "hello". Just a "what can I get you?" She was ringing me up with a garbage bag in her other hand. She rang me up and had me pay for the drink. Then she started to walk away. Then I was like wait a minute, I wanted a pastry. (She didn't ask me if I wanted anything else, which is what they usually do.) She rang me up for the pastry then began to walk away again. I asked her for my gift card balance? She told me to get out my card to scan it again. Shouldn't she be asking me if I wanted a receipt to begin with? Really cold, no thank you, no goodbye. Super strange experience. Update: Oh, so same day, when I picked up my drink, I noticed it was a venti instead of a Trenta which is what I ordered. I asked the barista to please remake it. She said "you need to go back to the register and pay the difference." I was like "can you just remake it? This isn't what I ordered." And she said "we will remake it once you square up over there at the register." Girl, this was not my mistake. It was the store's mistake. I understand we have to account for the difference but it was only like 50 cents. This is just not the usual response I get from baristas, so I just walked out with a drink I didn't order. I don't know the name of this employee but she was tan with curly hair and had winged eyeliner. It was just a slap in the face. There are a lot of great helpful people in the morning. But in the afternoon be prepared to get insulted and shamed. Better to do mobile order as the staff would prefer to not interact with you. read more

Absolutely horrible service! Starting off our experience bad, the cashier shorted me $20.05. After about 10 minutes of waiting, the tv said our order was ready. Little did we know we would be waiting for another 30 minutes for 2 drinks. Ended up leaving, wasted our time on you guys. read more

Customer service at this location is no longer the same. Going back to Dutch bros. Starbucks at this location had the best team a couple months ago. My order is always wrong . And not even filled to the top read more

I love this location. The customer service is great. You are always greeted with a Hello and your drinks are made correctly.

I come here almost daily and when Anthony is at the drive-thru window he is absolutely amazing he is helpful he is warm he is caring and always puts a smile on mine and my husband's faces they should definitely give him a raise LMAO read more

this starbucks has to be the most inconsistent starbucks ever. i genuinely don't remember the last time they ever got my drinks right, it's like they purposely don't care whether the request are right or not lol. i asked for no inclusions which was said on the sticker, and then proceeded to have a spoon full of strawberry's smh. i would prefer to not get starbucks then have to ever go to this one. lol read more

Sign and app say that this Starbucks closes at 8pm but the staff there actually close at 7:30pm. That's the time I arrived and they completely ignored me for 10min. Real shame that customers go to this Starbucks excited to get a late night coffee drink and the employees are just sitting down waiting for the clock. Just put up a sign or update the app to show that this Starbucks closes at 7 or 7:30pm. read more

Starbucks - This Starbucks is suppose to close at 8. Employees sitting down before 8pm ignoring customers. - Coffee & Tea Near Me - Oakley, California

Are you freaking kidding me. You douse me in coffee, ruin my shirt and don't even acknowledge it or apologize. I don't care if it is embarrassing for you as a worker, do you know what it's like to the be the customer and have everyone look at you and laugh. Then you guys faqing sit back there smirking trying not to laugh about it staring at me as well. I have a lunch after this and am meeting up with people. Faq this place and the weak staff. The customers did more clean up than you people on top of all that. Shut this joke of a Starbucks down or fire the manager. Never coming back. read more

Starbucks - Coffee & Tea Near Me - Oakley, California

Worst service I've ever had from any Starbucks. Slowest location, worst attitude from every worker literally EVER. I've been consistently picking up door dashes from this location for over 3 months now, orders every day. They never prioritize the orders, they will have the orders ready and let them sit unbagged for over 10 minutes with the dasher asking for it. Then they're rude when asked too bag it. Absolutely HATE going to this Starbucks. They give Starbucks a bad name. read more

So I have a horrible Starbucks addiction. I go between to Starbucks in Oakley California. Just this one across the street from my house. I go every day and spend a lot of money. Lately I see a lot of different people working there and they close at all hours. Went by there at 5:15 tonight and they were closed. Not sure what's going on, when I went up to the window, they just ignored me and didn't me! All I was trying to do was ask a question. The one by the freeway is a lot better as far as customer service goes and as far as efficiency just saying I also had a messed up drink yesterday. You guys should care more about your customer service for people who spend hundreds of dollars a month just getting their caffeine fix. I'll revise as I see fit.. read more

This Starbucks is getting hella shitty. Last time I went there, I was in the drive thru line for OVER 30 minutes. Todays visit wasn't much better - not only was the drive thru taking forever but they got my order wrong. Note to Starbucks employees - LISTEN TO YOUR CUSTOMERS. if they say 2 drinks (especially if they're the same damn drink), make sure you make 2 of those drinks. read more

It's been a while since I have been here, so I figured they would have to have better service by now, I was wrong. I went 2 days ago and ordered a venti iced mocha with 2 shots of chocolate, I received a white mocha. I went the next day at 2pm, they were closed. I went again today , ordered the same thing, I get to the window and he made me a hot white mocha. The guy at the window had attitude when I told him that's not what I ordered. I guess corporate doesn't care, it's obvious they have issues at this location and have for a while. I won't be back, I'll go to the one on Lonetree in Brentwood, they have excellent service read more

Terrible customer service, I had a mobile order so I went to pick it up in the drive through, I told the order person over the speaker, when I got up there. The person at the window didn't say a single word to me, while handing me my food and then I said "thank you" after he handed me my drink and he didn't say anything and looked away. Just rude to me. read more

Consistently this location lacks in service, quality and time management. This one is close to my house and I try to avoid going here due to my orders always being wrong or taking too long. Just today I ordered a Hot chocolate for my daughter and classic oatmeal. My oatmeal came with no toppings and my daughters Hot chocolate was a white chocolate. We were already home before I noticed. Last week I stopped by the drive thru and sat in it for over 35 min with only 5 cars in front of me. Always missing items or wrong drinks. I try to give them a chance time and time again, but the last 10 times I have been there they messed the order up. I understand they get busy and I can totally be ok with the occasional mess up but every single time is just ridiculous. I feel like I waste so much money there since half the time I can't drink what they gave me because it's the wrong drink. read more

It should NOT be hard to get an order correct when the customer tells you EXACTLY what THEY want! Write the order how it's ordered...not half way (ends up wrong) or don't print the tag at all for the drink (ends up wrong). Once again...my order is wrong! They are always playing around, laughing during orders & then come to the window and people are just standing around & still can't get it right with how many have headsets on! ‍ Absolutely ridiculous! I'm only giving 2 stars because the staff is usually friendly, but can't get it right! Happens too often and usually the drink is too hot to sip & try it or i'll burn my tongue. #newstaff #bettertraining #attentiontodetails #doyourjobright read more

Starbucks - Asked for 6 pumps vanilla and with this lazy input, they only put 4 which is standard. - Coffee & Tea Near Me - Oakley, California

Everyone here is very friendly and helpful. I never had a bad experience here. I don't understand why the rating is pretty low. The guy charged me regular price for both Frappuccinos even though it's happy hour but he grabbed a colleague to fix it right away. It was fine and I'm not going to take off stars because they were very apologetic about it and fixed the problem right away. This location isn't as crowded like the other ones. I don't mind coming here at all. read more

Starbucks - Reward after choir - Coffee & Tea Near Me - Oakley, California

I don't think I've ever been happy ordering here. Both times I ordered only 2 drinks through the mobile app, they forgot one each time. They got my wife's drink wrong twice. The last two times I got the light roast coffee it was not hot. I've been to this Starbucks 5 times and every time something was wrong. I don't normally leave reviews but it's worth it to drive a couple more minutes to the other Starbucks. read more

Is there a option to give negative stars? They always take forever. They're costumer service is horrible. The drink is ALWAYS made wrong. The fact that I have to drive to the farther Starbucks because I rather have my $8 drink made correctly then having to ask them and get attitude- should say enough. The atmosphere is everything but happy. You in-fact feel like you're being a bother. All this starts with management as well, they need a new manager. read more

We all love our Starbucks, and some can't go without. I've honestly given this location chance after chance, I'd like to give our town the business instead of the next town over but dang. Consistently slow, always out of items and the staff is down right rude. Drive thru opens late frequently. I can see people in there and sign says it's supposed to be open...but they won't let me order. read more

I'm sick of dealing with these toddlers. Every time I come there's an issue over the smallest thing. They barely acknowledge me when I come in. Then when I pick up mobile orders there's people who walk in after to place an order after me that will receive their order before mine. They're particular about how they treat certain customers. Really nice to some and ignore others. They need a crash course on customer service. My orders are simple and I still wait long for an oatmeal or cheese box. I only go there because it's literally next door to my job. But I won't spend my money at this location at with these snobby girls. I didn't ask you to pick this job. So at least be kind and courteous. read more

HORRIBLE SERVICE. This Starbucks has horrible staff, full of nasty attitude people with zero costumer service. They talk to you like if you don't have any knowledge. I came by this morning and ordered a VENTI chocolate shaken espresso with OAT MILK. A Caucasian old lady took my order she said her name was Dora dori? She can't hear anything you say. I kept repeating my order so many times she had to pause then repeat it. Came up to the window and handed me this tiny cup I don't even know what size that is because I ALWAYS order venti or trenta. I told her I ordered a venti she proceeded to say no you didn't, I said yes I did. She continued to say "you didn't and even she (her coworker) says you didn't and if you want that you have to pay extra". I asked why? I had said venti. She continued to say its going to be 50 cents extra, it's going to be extra. For 50 cents she gave me a ton of attitude. I ended up paying the FIFTY CENTS. handed me the cup with such negative attitude and still didn't get it right!! They gave it to me with almond milk. She and her coworker were extremely unprofessional and had such nasty/ racist attitude. I cannot comprehend how Starbucks has these type of people represent their company. read more

Starbucks - Coffee & Tea Near Me - Oakley, California

This is the worst Starbucks in the area. Multiple times they will run out of something and substitute it with something else. They won't even tell you half the time. Avoid this one. read more