This Starbucks never disappoints. It has never been overly busy. Been here to this location numerous times. Shout to Steven who was honest about the limited addition cups being sold out a few months ago. Many memories with friends and family have been made at this Starbucks cafe and I will most definitely continue coming again. read more

Quick service from a friendly staff. After I ordered it took only about two minutes for my iced brown sugar oatmilk shaken espresso drink to be done and the staff member apologized for the wait. My drink was tasty and not too sweet... I ordered it with only three pumps of flavor as opposed to the 6 that would normally come in a venti and extra cinnamon. I also discovered they now have what I like to refer to as "chewy ice". It's kind of like slushy, but held together little cylinders so it's great and easy to cee without wrecking your teeth! I ordered to-go but the restaurant appeared clean and organized. read more

Starbucks - The "chewy ice" - Coffee & Tea Near Me - Niagara Falls, New York

Gabby needs a raise she was literally amazing. Amazing problem solver!!! Loved the service read more

Starbucks - Coffee & Tea Near Me - Niagara Falls, New York

Still no inside seating due to COVID, but I come here for the drive-through fairly often. Although there are often long lines, they get through it efficiently and the employees are always friendly. My go to is the sweet cream Nitro and I love how Starbucks have started to consistently have nitro at their shops. The food is always good in a pinch too and they have veggie options with the faux-meat sausages that are available for their breakfast sandwiches. The hours at this location are a little strange...they always seem to be in flux. I've been stiffed a few times when they weren't open in the mornings or closed earlier than usual, not sure if it's staffing issues or what - but hopefully they get some more consistent hours in this location down the road! read more

Starbucks - Closes early today (4/9) and 4/10/21 - Coffee & Tea Near Me - Niagara Falls, New York

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Been to the drive thru, multiple times. Just for coffee and it was really good. Maybe it cuz I go early but right through in no time. I hate going to Starbucks and getting behind people ordering a cremedfrappucinowit4expessovanillamilkshakealatte with Oreo cookies on top. It's worse when their partner orders the same but with bananas. But the coffee is good hot and black! read more

This location is on Niagara Falls Boulevard. I went here this morning. It is super convenient. I usually order online to expedite things become I hate mornings and I don't live near here. It's a short drive from here to work though. I'm usually working in the Falls 2-3 times/week so I'm usually at this location 1-3/week. I usually get a grande Pike Place roast with soy milk and a few sugars. I tend to order a chocolate chip cookie for myself and one for myself. Sometimes I'll switch it up and get a fun latte, a turkey bacon egg white sandwich, egg bites, or the amazing lemon loaf! These photos are from a few months ago. Today I ordered a grande Pike Place roast with a splash of skim milk and a bit of sugar and bacon and Gruyère. Everyone here is super friendly and kind. They say hello and have a great day, upon my entrance and exit. The staff work like a well-oiled machine. I took off one star because the last time I went through the drive thru, the one woman unintentionally splashed coffee on me, in her haste to give me my items. I know it was purely unintentional though. I love this location. read more

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This location can get very busy, so I would suggest ordering ahead of time. That is if you have the Starbucks app. This location is also smaller, then other locations I have been to. Due to covid, there is no inside seating at this time. But all in all, this location serves good quality drinks. read more

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This Starbucks is great! Everyone is super friendly and I never have an issue with my drinks. I have never waited too long in the drive-thru, they are super efficient! My go to drinks are always Iced Chai Tea or Matcha with coconut milk! They have a ton of non dairy options though if you're not into nut milk! read more

Starbucks - Iced Coconut Chai Tea Latte - Coffee & Tea Near Me - Niagara Falls, New York

Can't rave enough about this place, always enjoy some Starbucks when the price is right lol. Starbucks customers have their own lingo so if your not a frequent flyer here the menu can be a bit confusing but after a while you'll find your go to drink and learn the lingo. The service here is always on point and if their is a problem they are quick to fix the issue! I normally order a strawberry Frappè which has now been changed to a strawberry Fusion. I've been recently introduced to a drink called the medicine ball which is to help you when you're a lil under the weather. Note to self if you haven't had Starbucks I suggest you give it a shot! read more

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I haven't been through here in so long I forgot when I got to the drive thru speaker what their smallest size was called and ordered a grande because that's the only thing that came to mind. I personally like the fact that there's a Starbucks in front of a fitness center, and a nail salon. Makes things interesting.. do I want to workout? Do I want my nails done? Do I want a latte? Decisions. The location itself couldn't be on a more busier section of NF Blvd. If you don't catch the light off Fashion Outlet Blvd, you'll end up waiting for someone to let you in - and I don't suggest making a left hand turn unless you can see that there's no traffic coming. So many accidents in this area. I typically avoid after 9am. Starbucks itself is great. I've never had a problem with any of my drinks, I'm simple in a sense that I always order a Caramel Frappuccino with no whip. You can't mess it up. I freely enjoy one of their delicious cake pops every now and then. Very moist with a satisfying taste after every bite. I stay away from any of their cooked sandwiches- I find them to be very small for the $$ you pay, and not worth it. I can go across the street if I want something quick to eat. I see a lot of people just drive up and park in front of the doors, go in and grab their drinks and walk out. Must be those online orders. Neat idea. read more

Starbucks - New lid situation.. - Coffee & Tea Near Me - Niagara Falls, New York

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Starbucks is one thing I know I can depend on in the morning. Nothing is worse then receiving an awful cup of coffee to start your day. I can confidently give Starbucks, especially this location a 5 star review. Starting of with the most simple yet most difficult thing to receive- good customer service. Cheerful voices and a kind staff is why I continue to go to this location. Convince as well, their drive thru makes it quick and easy to be on your way! Lastly, I'm a person who thrives on consistency. The staff is well trained and experienced which leads to my order always being nothing shy from the best cup of coffee! read more

Starbucks - Egg bites - Coffee & Tea Near Me - Niagara Falls, New York

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To my fellow adventurers and caffeine addicts, this location is in Buffalo and not your usual Toronto haunt. To people who are in Buffalo and may read this review, please do not hold it against me. It is purely just my opinion and also you are in a firearms country and I'd like to avoid invisible things that might hurt me - a.k.a bullets. We in the GTA are blessed with Starbucks staff that understands that nothing should stop a person from his caffeine fix! Like other metropolitan centres, we are always on the move and appreciate prompt service. Especially when it takes only a few seconds to pour a cup of coffee or water down an already leeched tea to make an ice tea. This is my second review of a state-side Starbucks. Maybe it's just me but is service supposed to be sooooooo sloooooooow? Do people south or south-ish from our borders have more time on their hands or are they infinitely more patient than us in the GTA? I'm not going to drag this on but between walking in and being the second person in line and having to wait for every drive through order to be completed before getting my order placed; then waiting for someone to make my ice tea because they needed to take care of more cars at the drive through...F...M...L. Jeers... read more

Bought a coffee on 2-2-24 at approx 4pm local and couldn't find the sweeteners. I asked the young person on the drive-thru headset if she had any. We had some confusion as to whether she was handing me the basket the sweeteners were in or the individual packets. She then snapped at me and said don't reach in--in an angry aggressive tone. Took the adult in me not to snap back and apologize to her for the confusion. Starbucks needs to teach that the customer is always right. Tim Hortons from now on. read more

Not only has this location always managed to screw up an order, now they don't open until 12:30 in the afternoon. They allege it's due to "staffing issues" but it's been at least two weeks. Don't waste your time going here. The location on 3rd Street downtown is much better! read more

This site did not carry the merchandise I was looking for. This store seemed to carry out the normal Starbucks vibe. read more

Picked up a Latte here through the drive-thru and they were super friendly and quick. Top notch customer service! read more

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I am a loyal customer to Starbucks at the 66th Street location in Niagara Falls. The kids working in there are just fabulous! They are so nice and always start a conversation with me! I feel like I know them all!! Barista Chris is such a nice person. He felt that he didn't give me the best customer service one morning and gave me two free drinks for my next visit. I didn't feel he was rude or disrespectful by all means. That must tell you how passionate he is about his job and how customer service is his top priority! Thank you Chris for your kindness!! -Stacey read more

This is my designated study spot. It's usually relatively quiet with a lot of space. The wifi is pretty good! Drinks are obvi amazing. Clean location, friendly staff. Clean bathrooms. They are pretty fast with the online orders, which I usually do to save time read more

While I do not frequent this establishment due to their politics and horrible tasting coffee. This review is more about how their drive thru is a hazard and creates a huge inconvenience to other businesses who share the parking lot with them. Twice in the last two days their drive thru line has blocked off entrances and parking spaces for LA Fitness where I recently joined. When I politely asked them to move I received attitude from these inconsiderate people. That is all... parking situation needs to change read more

I have gone to a lot of Starbucks in my lifetime so far and I can say this one knocks it out of the park. First of all the layout of this location was awesome! I would call it hipster. The girl at the counter (I wish I remembered her name) had the biggest smile on her face and was super friendly. She actually looked like she wanted to be at work and enjoyed being there. It was a few days before my birthday so my birthday reward didn't pop up yet on my rewards but she gave me a free drink anyways. My fiancé was in his Air Force uniform and she gave him a free drink also! Drinks were made promptly and perfectly. I had the birthday cake frappucino and he had a salted caramel mocha. Mine was yummy and blended very well. His was nice and hot and wasn't overly sugared. Bathrooms, and the whole building were clean. Didn't have to much interaction with other staff but they seemed just as nice. I will be going back to this location as much as possible. read more

Very poor customer service skills. Highly unsatisfied. Never will be returning to store. Took their time and didn't even acknowledge or apologize for wait read more

Took mad long. Customers are upset. Drinks just laying around that aren't mine. Took frankly 10 minutes for a frappe

As Starbucks go, this one is as expected. It's clean and staffed with friendly baristas. When we travel to BUF this is our go to Starbucks location. They no longer brew decaf but this location does an excellent pour over and unlike other locations my coffee is nice and hot -- not tepid. The wait to use the Drive thru can be longer than usual at times which is why I normally just order inside. Tables are usually clean and you can always find seating. read more

Had the most pleasant experience in the drive thru. Got a great cup of coffee and even was told a joke. Dominic you rock! Thanks for the laugh. read more

Drive-thru available at this location! Big fan for this reason. The staff are always incredibly friendly and happy to accommodate my specific iced coffee order. read more

So our big adventure on Sunday and we started with a Starbucks coffee. However they seem lowly staffed and incompetent in what they are doing. I ordered a coffee and instead of asking me if I wanted anything else, they quickly ushered me away. I am quite unhappy at the temperature of the coffee which seemed cold and the taste of the espresso was lacking. Regardless, the cashier didn't even bother to ask for my name, which is a common courtesy in Canada. I wouldn't come back but it is a quiet location with not too much traffic and very comfortable seats. read more

This location has been hit or miss for me. I frequent this location, and I either receive exceptional or just plain awful service. Drive-thru moves quickly, but I prefer to go in. Sometimes you get a smiley barista, other times you are presented with a barista with paralyzed facial muscles. 60% of my visits are great, and the other 40% are awful. For example, I ordered a green tea lemonade w/ light ice, in the drive- thru. I get to the window, and this cup is 90% ice and maybe 10% the actual drink. I politely let him know that I asked for light ice, he apologizes and says it'll be right out. In the blink of an eye-- okay, maybe more than that, but no more than 5 seconds, he hands me my drink and I thought wow they probably just didn't throw out the remainder from my mix yet. I drive off and take a sip, DISGUSTING, it was so heavily diluted with tap water. I mean if you have ever seen them make iced drinks, you'd see that you're only getting about 7oz of liquid, on a 12 oz drink. I didn't go back but this is just unacceptable to do. I will now be checking my drinks before I walk out or drive off. Otherwise, this is a beautiful Starbucks location with ample seating outside and quite a few tables inside. read more

This is my usual Starbucks, since it's the closest to my house. The baristas are friendly, my drinks are always well made, there is ample seating inside and out. The only downside is it seems that all the tourists come here, because of irs proximity to the outlet mall, so it can get pretty busy. read more

Absolute sweetest lady named Mary greeted me and was so nice about my order. Coffee turned out perfect. Her service was amazing and fast. Called me sunshine and sweetie. 10/10 we need more of her! read more

4 stars because I love Starbucks treats. Minus one star because the drive thru worker presented with an attitude of that of someone who would rather be watching paint dry. They are usually happy people there. Lesson learned, do not go to the Starbucks by the Outlets in Niagara Falls, NY if you expect someone pleasant to wait on you. read more

Favorite starbucks! This is basically my office. The Baristas are so on point. If youre looking for a new starbucks go here!

I am a very loyal customer to Starbucks in general, but this location in specific. The drive thru line is usually lengthy during the morning rush so I go inside. The way the baristas handle the morning rush is great.The staff my be busy when I walk in, but they never fail to greet me warmly and let me know they will be with me asap. Cheers to the perfect cup of coffee every time! In addition to that, I've never had a bad experience customer service wise either! read more

This is my favorite Starbucks location and now that I don't live in the Falls anymore I don't get to come here as often. The workers are the friendliest and I always want to come back when I am in the area. read more

Worker gave us a VERY broken cup and didn't tell us they just put the cup in a cup so when my friend went to drink their drink it went all over my friends car. EXTREMELY disappointed, never going to again. read more

In the morning when they first open the coffee is borderline warm. By the time I get to work and take a few sips it is pretty much cold and bitter. If you go during the day it seems fine though. read more

I loved this place until the last year! Who ever runs this place is horrible and should not be running a Starbucks. I never seen a place so inconsistent! The amount of money and time I've wasted driving there to find out they were closed is disgusting. And when they are open you have to wait 45 min in line to get one thing. There has to be some policy's in place to stop this backing up the entire parking lot..a limit to how many items per car would be smart. People get orders from their friends and family and go thru the drive thru completely ignorant of them and order 10 drinks instead of going in for big orders. This needs to be fixed alot of people complain about these jerks that do this. But back to the fact they are closed randomly and and random times and never a heads up. If this don't change soon I'm done going there and I have spoke with several others who are fed up as well..please don't let random people run your places. We need professional people who understands the imporance of keeping the business running..please get this person out of this location at 6690 niagara falls blvd niagara falls ny!!!!! read more

Waited a long time for a grande mocha frapp. I love Starbucks but this one was below par! Out of straws and when I asked if they had any grande straws she said no we don't. Which is fine. However watching two employees use the restroom and walk out without washing their hands was disgusting! It takes 30 seconds! When I finally got to use the restroom it was a mess and out of sanitary seat covers and a small amount of toilet paper. This is after 2 employees used it first read more

2 cars in line but I had to throw out some trash so I walked in and ordered my usual short dry cap. About 10 drinks later, they handed me my drink which once again, wasn't dry. Consistently bad experience here. read more

The first time I've been to a drive thru Starbucks that was this inefficient in service. Sloooow. 15 minutes waiting in a drive thru. "Yeah, a lot happened today" was her response. read more

Went through the drive thru this morning. Got a venti cinnamon almondmilk macchiato with two extra shots of espresso. It was during peak sale times so I understand the wait. But what I don't understand, is the stupidity. The girl (don't remember her name) repeated my order back to me 3 times and each time I had to correct her. I understand that it can be loud and hard to hear over the headsets. Got to the window, presented my Starbucks app, and was never asked if I would like to use my rewards (Gold Star member). She hands me my drink, and whoever made it obviously was not smart enough to not fill it as much with the two extra shots in there. The drink spills out of the top, goes all over my hand, the inside my car (that i just got) and my clothes. She just smiled and said "have a good day!".. I drove off quite upset and parked in a parking spot to go in and grab napkins. I decided to call and speak with someone, rather than go in because I don't like to confront people, and didn't feel like wasting time that i really didn't have considering i had to go to work. I called and asked to speak with the manager, and got hung up on. I called back immediately after and was told that the manager wasn't there (isn't there always supposed to be someone in charge for each shift?) and if she could take a message. I told whoever answered the phone what happened, and all they did was offer a free drink for the "next time i come back". She offered a refill, which i would have had to pay for, but I had to be at work in 15 minutes. Never once was there a sincere apology, maybe a half assed "sorry that happened" at best. I wasn't looking for compensation, but to offer me a "free drink for the next time", like there will be a next time. This is just one instance that I had a bad experience. Most "baristas" have a bad attitude and act like they are so above serving people coffee. I will go to the one in the mall and leave earlier for work. read more