Make sure you have A LOT of time on your hands at this location. Whether it's pick up or in store, take a seat. You will be waiting about 15-30 minutes. And even then, check your order before leaving. read more

Never left disappointed, :) super nice ppl! N finally got my Kentucky mug! (I collect one from Every state I go!) read more

Starbucks - a cup of coffee on a counter in a coffee shop - Coffee & Tea Near Me - Newport, Kentucky

Got this drink for my Bday from a coworker. Will definitely be ordering the Carmel ribbon crunch again !! read more

Starbucks - Coffee & Tea Near Me - Newport, Kentucky

this morning I ordered my drink at 7:15am it said it was ready and 7:29 and only half of it was ready. I waited from 7:30am-8:00am and never received my drink. I kept asking the people working where it was and they just kept saying "we're working on it" after I would see multiple people come in and get their drink right away. now my drink is just sitting there and is going to go to waste. extremely upset. read more

Coffee was amazing, but I ordered an egg wrap and it was completely mangled and looked like it wasn't even attempted to wrap it like a burrito. All the insides were in the bag and it was not a good first impression. read more

This Starbucks not only make quality delicious tasting drinks but also is busy every time I walk in. They're friendly even in the busiest of times. This location is unparalleled to the other ones in the area. read more

Starbucks - Outside - Coffee & Tea Near Me - Newport, Kentucky

Coffee and breakfast stop before church. Normally I don't order food at Starbucks, and Hubby only picks up mobile orders for me, so we take more time ordering food when we do it, and the guy behind the counter was patient with us. The new chicken chorizo egg bites and a venti white chocolate latte called my name, while a turkey bacon and egg white sandwich with a venti cappuccino called to Hubby. We split a banana. The drinks were delicious as expected and the food was hot and tasty. Hopefully with all of the protein in the egg bites I will not be hungry again as soon as I am when I eat cereal! This location is convenient to get in and out of in order to get Hubby to church in time for choir rehearsal. We will definitely be back if/when we stay in Fort Thomas again! read more

Waited 20 minutes for a mobile order that was never made and they were rude when I brought it ti their attention

I recently visited this location on a weeknight evening after work to get a little more work finished. The baristas were extremely friendly and helpful. I wasn't sure what I wanted to drink and the barista took the time to run through their specialty tea drinks to help me choose the perfect drink. I ended up choosing the honey citrus mint tea. The seating area was full so I initially started working in an armchair. Within 15 minutes a space at a community table had opened up. I will definitely return the next time I need to get some work done because the atmosphere was very quiet which allowed me to focus on my work. read more

This Starbucks is consistent. Sometimes over-staffed. Sometimes under-staffed. A bit of a disappointment when you do a mobile order and have to wait past the timing window. Then, you get in your car and take that first sip and it doesn't taste right. I am sure the friendly staff would re-make the drink but that takes more time. As a dedicated customer, we deserve better!!! read more

I like this Starbucks a lot - the coffee and facility is on par or better than most other Starbucks I frequent. Often times you go into a Starbucks to relax for a few and just can't if you have claustrophobic tendencies - no problem here. This one is spacious and lacks the dense clutter that other Starbucks have. It really allows people to spread out and get comfortable (so much so that I think some patrons take advantage - like the one that brought his laptop and his 20 inch monitor in today). What is lacking in this Starbucks, in my opinion, is the conviviality that you get in a lot of other Starbucks. That type of atmosphere is spawned by the baristas and, despite the quality of the drinks they make, the baristas I've encountered just aren't into creating a special "feel good" atmosphere. It's a shame. This Starbucks has all the equipment - if only they could get the baristas to take a few baby steps and actually be nice. In most my visits here, the baristas seem more concerned about discussing their personal life behind the counter than acknowledging the customers. read more

Starbucks - Lounge - Coffee & Tea Near Me - Newport, Kentucky

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Starbucks line in hell, an infinite line of Christmas cups none of them yours. Got served at 24 minutes read more

Starbucks - Line of cups. - Coffee & Tea Near Me - Newport, Kentucky

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The employees are always friendly and helpful. They seem to know when i'm picking stuff up for a group, even when it's not all under my name. Maybe that means I go there too much . It takes a little while for mobile orders at busy times, though, which seem to be a little random. I have a late lunch time and always think it won't be crowded, but it is very crowded after lunch sometimes. They also seem to run out of the limited edition stuff very quickly. For such a busy store, I'd think they would get more of that kind of stuff. I was sad to see the s'mores frap go so quickly! It's close to work, and satisfies my need for caffeine, and that's what it really comes down to! read more

The line was a little imposing when I entered, but my fears were soon allayed when I managed to get up to the counter and place my order for a large iced coffee. Now if I had ordered a large coffee, the cashier would have taken my money, grabbed a cup, filled it up, and handed it to me. But adding ice is apparently when that job moves from something anyone can do to skilled labor. So my name gets written on a cup and placed in the ever-growing queue of cups that is stacking up behind the super bubbly but extremely deliberate barista. She lovingly dollops foam onto every cup. Embraces it one last time like a mother watching her baby get on the school bus for the first time. And then she hands it over to the waiting customer with a smile, "This is going to be your new favorite drink." It is almost an artform what she does. I say almost, because art isn't consumed--it's appreciated. And art doesn't get paid an hourly wage. These people, including me, just want our coffee so we can get to work on time. But we have to wait for even the simplest of drinks to be touched by the Artist. Another barista swoops in, returning from an short stint at the panini station, and I anticipate this operation kicking into high gear. But helping apparently consists of picking up each cup in the queue, reading its markings, and then setting it back down in line. Occasionally he finds a cup that has instructions he can at least partially fulfill. This cup is going to need syrup in it. He can do that. And so now the queue has some cups with sugar-free vanilla Torani syrup, white mocha, and chai tea squirts in them. The Artist now has more colors in her palette. Finally, Panini reaches my cup. Its instructions are a perfect match for his skill set. He scoops the ice... He pours the pitcher of coffee... He places my cup back into the queue. And I stare at it. "Pardon me," I say to Panini, "I believe that iced coffee is mine. I didn't order any syrups. You can just give it me." Panini smiles. It is the pained smile of the apprentice who just realized I don't appreciate the art of his Master. "I'm sorry," he says, "But that's not how we do things around here. I wouldn't want to upset someone who ordered their drink before you." And he returns to squinting at cups. This logic nearly makes my head explode. "So you are just going to make me stare at my finished order for 15 minutes," I say. Apparently this sentence disrupts the time-waste continuum at Starbucks, because everyone tilts up from their Blackberries, their iPhones, and their Angry Birds. The look at me and then at Panini. And he is exposed. "I'll tell you what," he says, "I'll give it to you this time. But just so you know for next time, that is NOT how we do things around here." I grab my coffee and turn to leave without a word. I'm not a fan of Jackson Pollock, but even I can appreciate the energy on the canvas. This, however, is NOT art. And there is no energy. And there will be no next time. read more

Standard Starbucks, no more no less. Ample parking since its in the 'burbs. Has a few tables of outdoor seating. Crowd was a mix of St. E hospital workers, people reading the paper or working on their laptop solo, HS/college kids, and moms with young kids. Located close to the I-471 ramp. read more

It's starbucks. I can't give too many stars to "the man", but as a chain it does provide me an easy place to get my morning caffeine (especially when i'm feeling exceptionally lazy and there is a drivethru). This particular Starbucks is located really close to where I work out, so it's super convenient for me to come over afterward and start my morning right. Workout plus coffee, can't go wrong with that combo! read more

This is the best Starbucks I have ever been too! It just recently got renovated and the new graphics and interior are stunning. Super chic stainless steel fixtures, big comfy leather sofas, and great long community workspaces. I stopped in yesterday to work for a bit in between meetings and I was pleasantly surprised. Oh, and they have a killer special going on called "treat receipt" If you purchase a beverage before 2pm you can bring your receipt back after 2pm and get anything you want in a grande cup for $2 bucks! For example the lady said I could put five shots of espresso in the cup if I wanted and still only pay $2. I know, I know, it's a sin to cheat on my local lover Iris, but sometimes a girl has to do what a girl has to do to get her caffeine fix on. Clean, bright, and friendly location. I will be back! read more

As far as Starbucks' go, I am really impressed by this one. Good accessible location, awesome baristas, very spacious with plenty of chairs and tables, and the temperature is optimal! I've been to many a Starbucks where I've had to sit there shivering while trying to get my work done. The only bad part is that the wifi is crap (hence 1 star off). My computer connected slowly, and my phone didn't even detect the network. But if you'd like to be free of internet distractions, then I guess it's a bonus! read more

While I'm not a big "corporate coffee" drinker, I decided to stop by Starbucks after hearing about their half-off Frappuccino happy hour. There was a steady stream of people coming into the establishment at the start of Frappy Hour. This usually means a ridiculously long wait for coffee. The staff was on top of their game and kept the line moving. They also were very cheerful and remembered several of the regular customers by name. The service here was fantastic; almost made me think I was in a local shop. I ordered a venti (large) coconut Frappuccino, which is new to the menu. It cost around $2.30, which was more affordable than the usual price of $4.57. In comparison, local shops and McDonalds sell regular Frappucinos for $2.40. Five dollars for a drink is outrageous, and I doubt I'd come back after the Frappy Hour promotion ends. read more

Carmel apple spice is my new fav. I normally go for the hot chocolate, which is still number one in my book. But this drink is warm apple cider with whipped cream and carmel drizzle, so sweet, warm and just awesome. read more

Starbucks - Love that this place has more than coffee - Coffee & Tea Near Me - Newport, Kentucky

I just wish that when I did a mobile order I didn't have to wait for 20 minutes to get handed my coffee that had been sitting there waiting for the entire time for a worker to hand it to me. I have had good service here before, but my last half dozen experiences here were so frustrating that I won't be able to return for my sanity until their procedures change. read more

Great baristas, they handle rushes like I have never seen. They're very patient with customers who are upset when they come in while the line is almost out the door and expect their drink immediately. They always get my drink right too! I read more

The manager and the staff are beyond 5 stars. I normally don't give reviews, but this place adds to the area. Everyone is so friendly and they work so hard. It could be the busiest morning, and you will always see the manager be encouraging to staff and somehow, all of those employees remember customers names that come in frequently. I used to drive out of my way past other Starbucks stops to come to this one. read more

I began to visit this Starbucks on my way to work and I have to say... I was excited to learn there was a Starbucks nearby. An actual Starbucks, not an adjunct inside of Target type-of-Starbucks. I've visited five times now and every time, I've been less than impressed. I will admit, I create my own order so it's not as simple as "I'd like a vanilla latte, thanks." However, it's really not all that complicated, there are four ingredients and I want it iced. I apologize ahead of time for the order and walk them through it. Point is, someone working as a barista should be prepared to take these orders. Every time, without fail, they get my order wrong. Even the time I ordered one of their own -- an iced vanilla macchiato -- the girl didn't ice it so I told her of her error, she then rolled her eyes at me -- as though serving me was annoying her -- and continued to talk behind the counter about how she couldn't believe it was only 10 a.m. and that she couldn't wait to leave. There are plenty of other Starbucks that are competent at taking requests so unfortunately, I'll be going elsewhere. read more

This was my favorite location when I lived in Fort Thomas. I have yet to find a location with such great staff. They really take the time to know their regulars. The atmosphere is very clean and their coffee is made up to Starbucks standards. The building itself is in a weird location that's not easy to drive in and out of but it makes up for it by delivering a great product. read more

Just another Starbucks. But smaller. Needs more seats. I'm not a moolatte carmello mockiatto mucho grande frappuchino whatchamacallit and how-do-you-spell-it guy so when I got to a place to participate the goofy coffee craze I'd like to be able to drop by butt in a chair as soon as I have my overpriced drink. read more

I gave them an EXTRA star because ONE lady who works there was extra helpful & nice to me the first time I went to that location.. I really wish I would have paid attention to her name & I haven't seen her since. I used to stop at a drive-thru Starbucks but my commute to work changed so this one is on the way now. All other experiences haven't been great, not bad but I miss my other Starbucks baristas... First, they're SOOOO SLOW at making drinks! -_- & most of the time they're only very friendly if you are one of their "regulars". I think there may be a retirement community nearby because lots of happy elderly folk fill the cafe in the morning & the baristas know them by name. read more

Micah (I think that's his name) looks like he's running the ship here. All the employees in fact, have great attitudes and smiles on their faces. Never have I had a order wrong. One of the better Starbucks read more

The service here has been very slow lately. I've walked back out of the store more times in the last 3-4 months than in the 5 yrs or so I've been going here. I generally like the people working here, it's just that something is up with the long wait and -- sometimes -- the quality of the drinks. read more

While it could be just another Starbucks the staff here is great and it is a comfortable place to work. People watching offers a great work diversion if you are stuck on a task. read more

These people are the greatest! Always very happy to see you when you walk in and will have a conversation with you! The whole crew are very good at what they do! read more

Always fast and friendly! Love spending mornings there! Used the call ahead ordering and great to have ready on my way to work. Highly recommended. read more

I hate that starbucks always gets a bad rep. I think that not only is the coffee some of the best that I've tasted (after trying many, many independent coffee shops) but what makes the experience great are the Baristas. This location is definitely one to boast about. Great people and the atmosphere is wonderful to sit and do work or read a book. Free wifi makes this one of the better spots to get out of the house. read more

Typical Starbucks nothing special. WiFi is horrible so leave the laptop in the car.

This is easily the best Starbucks I have ever been to. The staff is energetic & friendly, the line moves fast. The couches and big open windows make a really nice atmosphere. I come here frequently and it has always been a great experience. read more

My first statement has to be that the customer service at this Starbucks is some of the worst I have seen. I stop at this location every single day because it is conveniently located on the way to my office. You would think that seeing someone several times a week would warrant a good morning, or how are you today??? Not at this location. Every barista is grimacing at the thought of having to be at work. The mood brings nearly everyone to the same level as none of the customers have a reason to smile about their lack luster experience. Howard Schultz constantly says his baristas are trained in customer service. Apparently they skipped this store when training on customer service. When the Barista gets your order wrong and you wait for an extended period of time, and they act like it's your fault that they made the wrong size drink, it tells me that they don't value any of their customers. VERY POOR SERVICE INDEED! read more

Ordered two coffees on the app expected them to be 100% correct since I'm spending five dollars for a cup of coffee and neither of them were correct read more

I am done with Newport Ky. Starbucks!!! ( the one on Grand Avenue next to graters ice cream )Every time I go there recently the people working there have just been RUDE!! They really need to give not all but most of the employees there a class in customer service!! I just went there after staying away from there because of the way I was treated the last few times I went,and the girl making my drink made it wrong. When I said something about it she grabbed it back very pissy and dumped it and did a crappy job remaking it.And I apologize to her...what was I thinking?? I think I'll just stick to going to target Starbucks in Newport or Crestview Starbucks. Obviously they have been taught how to treat customers (that are paying a lot for a drink ) nicely. I used to love going there and hanging out with family and friends,but the way it's been lately it's just uncomfortable there I only go there for convenience,because it's close to my home,but I guess I need to go out of my way for comfort and good customer service!! I'm sorry about the ranting on,but it's been happening to many times now to ignore it any more!! read more

I frequently go to this Starbucks location, It is in a convenient location and on my way to work. However, I am finding that the service has declined dramatically over the past few months. The wait time is ridiculous, it seems that the barista's are more interested in talking amongst themselves than they are serving customers. They are very rude and seemed to be annoyed with customers. My drink is NEVER right, I get the same thing every time and it is wrong 90% of the time. When I tell them it is wrong, they give me some lame excuse, or attitude. I have a long drive to work in the morning and like to drink my coffee on the way, however, lately I have been going to the location closer to work, although it adds an extra 10 - 15 minutes to my drive time, which is unfortunate because the Fort Thomas location is within walking distance from my home. How sad..... I think I have had enough of the same old same old from Fort Thomas and will take my business elsewhere. read more