I'm surprised by the other negative reviews. I personally had 0 issues here. I walked in asking what could be made decaf and was helped by a nice guy who recommended the decaf white mocha latte. It was delicious, staff was nice, the location was clean. I stayed for 3 hours for a business meeting. Only minus 1 star because it was raining sideways and the air conditioner was ON in there. Otherwise all good. read more

Starbucks - a starbucks cup with a green handle - Coffee & Tea Near Me - Newburgh, New York

Very nice people here and the service was exceptional. Such a nice guy at the counter and the food was prepared and bagged carefully . Very nice to come to after fasting lab work, I treated myself to good coffee & a bunch of sweet things to take home and share with my little family ! read more

Starbucks - Wonderful! -brightened my day - Coffee & Tea Near Me - Newburgh, New York

The drinks were good but I ordered a Matcha with caramel, not a random brown block... The lady was also very nice but it's disappointing to know that something just fell into my cup without anyone noticing or looking into the cup. read more

Starbucks - Brown chunk in matcha... - Coffee & Tea Near Me - Newburgh, New York

This has to be the slowest moving Starbucks on earth. Keep driving to the next Starbucks, and you'll get your coffee sooner.

VERY rude , when I ask about how much longer for my drink it's like your not even there then talk about you on the headset as if u don't have ears . very slow because there too busy chatting read more

Whatever you do. Do not go into the lobby with the thought that you'll be in and out faster. Their focus is the drive thru. I waited almost five minutes just to place an order not one person acknowledged me. Yet several walked by. A "I'll be with you in a minute" would have been nice. I counted 7 people behind the counter and all energy was focused on the drive through. I ordered a drip coffee with steamed soy milk. Waited close to ten minutes. While waiting I saw the same experience with other customers who walked into the store and withes on line. It looked chaotic in there but yet no one seemed to be moving with a sense of urgency. I managed several Starbucks stores and I know how crazy they can get but here people were more engaged with one another and not about drinks. This is the first location I've ever been in that felt this way to me. The coffee was tasty as usual but this place will be passed by if I see more than one car in drive thru lane. read more

This Starbucks is falling apart. So so slow. And seemingly incredibly unorganized. Sad to see Starbucks slipping so bad the last few years. Staff seems friendly enough but maybe understaffed. No napkins, no trash emptied and the floor looks like it hasn't been swept in days. read more

Typical Starbucks experience in Newburgh, NY. The place has a welcoming seating area and drive through. There wasn't a line, but likely because I visited mid-afternoon. Although there seemed to be plenty of employees, it took a while to get the drinks I ordered, so efficiency is something this location can work on. The food and drinks were all standard Starbucks recipe, so nothing special. It was a quick detour off the highway for me, so fairly easy to access if you're passing through the area. read more

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You want an advice?! Dont ever go to this Starbucks drive thru!!! We waited about 15 minutes in line and there was only 1 car before us. And they got my coffee all messed up. I ordered white chocolate mocha and I got WARM MILK. Yes! I dont taste coffee or anything else BUT WHOLE MILK!!! read more

Starbucks - Coffee & Tea Near Me - Newburgh, New York

I ordered my drink from the Mobil app at 8:54 and it's now 9:13 am. I asked why is it taking so long and I was simply told that I am the 8th drink in cue. Horrible service. The speed which the staff works in unbelievably slow. I can hear 2 days in a row and you'd think that by using the mobile app that it would be any quicker. It is not. I dot think I'll be coming back here. read more

Every starbucks location has their flaws.. but the crew here is always pretty nice and they all FLIP when they see my dog pull up to the drive thru with me. I've personally never had an issue with my order and this is in a very central location, so i'll continue to visit! Thanks starbucks! read more

Super rude and barely said a word, coffee was cold. Glad I have no reason to come here regularly.

This store consistently makes my preferred drink wrong. The baristas argue about the recipe with my husband or I when asked to remake them. Then it is always with a belligerent attitude, especially Spencer. I just want the drink made according to Starbucks recipe! All the other locations are capable of doing it....I have been a gold card member with Starbucks for 14 years, and this is the worst service, bar none. read more

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This is the bad Starbucks in OC. If you want your order consistently screwed up, go there. Otherwise, go to the one on Vails Gate.

Every time I come to this location all the staff members are so sweet & brighten my day! I get the same drink pretty much every time & it's always consistently great read more

My opinion of this place went down a bit after I stepped inside. The seating was blah. There were a few comfy-looking sofas and chairs on one side, which everybody tries to grab. On the other side there are these weirdly shaped tables with less comfortable chairs. If there's more than 3 people in line in front of you, you'll need to exercise some patience getting your drinks. Even though there may be as many as 6 people working behind the counter, a lot of the effort goes to satisfying the drive-thru customers. Also, even though they will take your name at the register when you place your drink order, that appears to get lost by the time your drink is ready. The woman who made our drinks couldn't be bothered to do more than yell out what she plopped on the counter. The idea of taking your name is that several people could have ordered the same thing, right? The only person who really showed any amount of customer service here was the guy who took our orders. read more

Everytime I come here the same associate is working the drive through and is so rude. I add extra vanilla too my drink and I thought they didn't here me so I repeat myself only for the worker to respond, "yeah I heard you". Never greeted at the window either, worse Starbucks ever. read more

Drive thru! Brand new Bucks- modern, clean, organized, average size. Good service. Well stocked retail. Perfect hot chocolate & chocolate chai latte. Parking lot w tight parking. read more

I come here pretty often. It's a place to go, have a refreshing drink and catch up with friends. Not only is the place welcoming and clean, but at least 90% of the staff are extremely friendly. When I can't make up my mind on a drink, they give me recommendations. It gives me the chance to try something new. Favorite spot to come to!! read more

Starbucks - Strawberry acai ft coconut milk - Coffee & Tea Near Me - Newburgh, New York

Must have changed staff (or the weather is producing better moods). Staff is much more friendly. I don't need a 2 hour conversation, but a friendly welcome (especially when I give one) is always nice. The past few times I have been here it's been great. read more

The worst Starbucks to ever go too! Apparently, they lock the doors and force everyone to go thru drive thru. Why allow mobile orders? I had to call corporate to have them return my money. read more

I was very disappointed in this branch. There is no specific instructions/directions how u will proceed if you are for pick up or walk- in. The staff are rude and will not explain to you and when you ask they are rude!!! Im not going back to this branch at all!!! read more

This location recently opened up and it's a great addition to the area to have a "real" Starbucks. The alternative is the fake store inside Barnes & Noble or the franchise inside Target both within close proximity. This is my new Starbucks spot (1) because it has drive through and (2) they take my Starbucks card. The store has plenty of seating, parking and that great coffee we come to love & expect! read more

Everytime i come to this branch i'm left with half cups of drinks. I'm paying 3 dollars for half a cup of what i ordered. It's honestly ridiculous and embarrassing. read more

Starbucks - 3 dollars for 3 quarters of cup. i guess it was a dollar for each quarter of this cup. or y'all got no milk? - Coffee & Tea Near Me - Newburgh, New York

I've been here a few times because it's on my way to work. It has to be the WORST Starbucks I've ever been to. The tables are always dirty. The staff doesnt care. My last visit I waited at the counter for the girl to finish texting whomever she was texting. Then I placed my order (caramel Frappuccino) and when I received my order it was a hot caramel coffee... HOW DO YOU SCREW THAT UP? It's a bunch of kids working there that seem to NOT want to be there. I won't be coming back. read more

Believe the workers name is Emily , great worker & makes drink perfect every time , definitely recommend this location

Rude! Obnoxious. They made an incorrect drink and we just asked to have it made correctly and they gave such an attitude. They gave us nasty looks and slammed the window shut after we got our drink. Disgusting display of customer service. Management should be ashamed to have these people represent this Starbucks. read more

This is likely the worst Starbucks I have visited anywhere in the country. I never see the manager anytime I am there and that is evident in cleanliness and other areas. Today I mentioned to the barista that the display case had bugs in it. Her response was that they are only for display. Seriously. No half and half, place was dirty but not busy. I always hit up Starbucks wherever I am, but this local location hurts the reputation of the chain. read more

Terrible Starbucks! Their hours are unpredictable not opening until 12:30, 1:30 sometimes. Then when you finally get to order they ask you what food you want first and will pause your order to put the food in the oven then proceed to ask you what you want for beverages. So by the time you get to the window to pay, your food is cold and usually your drink is wrong or they don't supply a straw for a drink that requires a straw. Ridiculous business practices! Have your employees trained properly so they can work with a sense of urgency and care. Do drive thru times not matter anymore? So annoying. read more

Not sure what's wrong with the Starbucks but the service is consistently slow. Inside is usually worse than the Drive-Thru. Some of the people who work there are pleasant some are bizarrely indifferent. I much prefer the Starbucks in Barnes & Noble or Target in Newburgh. read more

This location is usually on point even when they are super busy today my mobile order was made incorrectly and they were really great about it they offered to make a new drink but i said it was fine they only forgot the cold foam so I just wanted the $1 up charge for the add on refunded and she gave me a refund for the whole drink! Awesome considering I had to go back after having someone I work with pick up the order. Top notch customer service they're always friendly and helpful. read more

I give it 2 stars instead of 1 because Starbucks is like pizza: even when it's bad, it's pretty good. Having said that, this is EASILY the worst of the 50+ different Starbucks locations I've been to around the world. I've been to this particular location about 5-6 times and I've overheard employees using profanity in conversations at least three times. Just now one commented to another about a regular customer saying "oh my God, she annoys the f--- out of me!" Really? In a workplace? A company as great as Starbucks really should be better than this. ------Update to Previous Review------- In the 7 months since leaving the above review, there has been a new manager and massive personnel turnover. I can't in good conscience fail to bring up how much this place has improved. The employees are now the strength of the establishment and not the weakness. Brianna, Ashley, DJ, Jass, Jade and Chanel are awesome!Drinks are always made right, baristas remember my name and there's a premium on quality service. The store manager and shift leaders have completely turned this place around. 5 Stars! read more

Tiny but cute starbucks with a drive thru!! However I was so disgusted by their bathroom I went next door to chili's. There were flies hanging around the bathroom! The girl who took my order was so nice but her coworker was super pissed I asked for water like I bothered her even though I ordered the water with my drink. read more

despite always being relatively busy, they always get my drink right. customer service is great, i couldn't name one employee that doesn't have good vibes. read more

waited 15-20 minutes for 2 coffees and put wrong milk in order, was too busy chatting

Their cups are poorly made and I ended up spilling a drink because of it and it ruined my phone speaker, it's a waste of money so Expensive and for what? read more

I moved close to this Starbucks in November. I go here once a month just to see how long this streak will continue. What streak you ask.. Well, it's been 8 months in a row that each time I place an order it's WRONG! What the hell is up with this Starbucks? I always get the same thing Carmel Frap with NO WHIP and soy milk. They always screw it up. You might think I'm exaggerating but, I'm not. I got at the end of each month and todate, I've never gotten a correct order. read more

Um, don't go here! Slowest drive thru and inside service. Overwhelmed to say the least. When you sit in line for 20 mins, for a coffee, unacceptable. Just plain pathetic. Choose anywhere but here read more

On Saturday Oct 6, 2018 we went to your location in Newburgh, N.Y. The first thing you employees were not friendly at all not even a smile or a good morning. We then ordered our breakfast items (our group was lead to feel like we were bothering them). We had a group of 7 so someone in our party asked for help cleaning a table. So your barista went to the table and removed the items on the table and took their hand and wiped-off the table. We have never seen such a thing in our life. The counter top where beverages are delivered to customers had spilled milk, spilled water and finished drinks were placed on that and slid to customer to pick up. That is totally gross. Then we sat down to eat our breakfast and our friend had a bug land on her. Wow!!! Not the type of service we are use to from Starbucks. read more

This Starbucks has consistently terrible service. Today I waited inside at the register for 10 minutes without being acknowledged and there were at least 6 people working. I understand that each employee has a different role and consideration is often given to the long line of to go customers but perhaps one of those 6 employees should be focused on in-house customers. Why isn't there an employee at the register inside taking orders as they came in? Definitely go somewhere else for your coffee when you are in Newburgh. read more