Aruna needs a lesson in customer service. Snarky comments and a terrible attitude is no way to treat a gold star Starbucks customer. If I ask for something double toasted I expect it double toasted not a complaint. I will go to the drive through starbys across the parking lot next time around to avoid this one inside the rest stop center. read more

Worst Starbucks I have ever visited. They're have a 7 people behind the counter that do not know what they're doing-the line just grows. I've never waited this long for a drink and food. read more

Peter has the worst attitude- no sense of customer service. He's extremely slow and working the drive thru like wth?? He is condescending and our wait was in excess of 20 minutes! Do not go here if you're in a rush or like customer service. read more

I waited in line for 15-20 minutes to be helped by Matthew at the register he was absolutely rude and has no customer service skills whatsoever. He doesn't even know the difference between Trenta and Venti. I not happy with their service at all. This Starbucks needs some real training. read more

This is easily the slowest service I have ever encountered at a Starbucks. It took 15 mins for our food order and they still forgot an item. It took them another 5 mins. Best part...when checked, both orders were completely wrong. Only stop in if you are not in a rush and don't care what you get and want poor service. read more

Horrible experience . I went in at 1030pm and there were not many people at this location but they had to have had 10 people working. They were not well trained and very unprofessional. The young lady who made my drink had an attitude and called out drinks in the wrong order.... Only go during the day. read more

I was there this past Saturday at 1030 in the morning. The lady who waited on me was in a horrible mood. I spent over $50 on regional mugs and expected to be treated better than that. I don't care how long the line is. read more

We stopped by this service area. Decide to take a bathroom break. Then realize it's another 2+ hours drive so needed a coffee for sure. It's around 5:30pm as I remembered. There was like 4 to 5 customers in front of me. Only one serving the customer behind the counter. And 3 other staff behind doing the drinks, filling stocks and etc. First of all, total 3 counters, only one open. It was only like 6 to 8 customer beginning to form the lines. It takes this cashier lady 2 to 3 minutes taking each order. She was very nice, take time to listen to your order or making suggestions to the customer if they were confused by what the menu offers, and she would note down on the size of the cup that your ordering with detail words stating what they want. So I have no complaints on her performance. It's a great customer service for sure. But the problem I see was that if she is taking 2 to 3 min to place an order for one customer, that is a huge problem for this franchisee location. If I was in line behind 4 to 5 other customers, then that means I have to wait on the line for least 15+ min for sure. I know in fact it was slow moving line because 2 of the customer in front of me literally left the line and walk back to other shops to buy I assume its coffee. I counted the time I was on the line which is exactly around 15 min. So here is what gets me upset the most, the lady in front of me was ordering some kind of custom drink that had this new employee went nuts and kept showing her frustration. I kind of overheard she ordered something with 2 extra espresso shots and need some kind of cinnamon to be place on bottom of the cup beofr pouring the coffee as well as sprinkle more cinnamon on top of coffee when finish. The women who was responsible to make the order I overheard she said to the cashier lady that she doesn't sure how to make it because she didn't learn how to make this type of drink. She was also showing frustration towards the cashier lady as well as her facial expression to the customer who ordered the drinks. She kept saying that she never made this type of drink request before and she warned to the customer that she may not make the exact flavor she wants it. She kept showing frustration while making the drink. Then I heard that she said to the cashier lady that she should be making this not her because she was only here 2 days..and got trained for 2 days... I was kind of shocked when I heard that. First of all, how a big franchisee company like Starbucks can prepare a well organized training to all its new employees? If this is a new employee that have expressed her concerns that she cannot make this custom drink order, shouldn't someone more senior level employee immediately take over or at least show her how to do it? She was on her own and trying to figure out how to make that drink. Anyway, by the time she finished making the drink, she said to the lady who ordered the drink said that she is sorry if the drink is not made to taste exactly what she expect it. Then she turned around and make the next drink order. At this time I was like.. oh nooo. Because I also had at least one custom drink. So I ordered a grande ice caramel macchiato which is a normal drink on the menu, plus a custom drink which is 2 espresso shots on a big cup with ice. So the new employee lady happen to took that custom drink order and another guy who works in the back mostly doing ice smoothie type of drink took the ice caramel macchiato drink... I look at her and literally in my mind.. oh boy... she looked at the cup that the cashier wrote down and her face was like... wt.... what is this and how to make it? The cashier said just put ice in the cup and pour 2 cups of espresso shots over the ice.. she look at it and shakes her head.. I really want to laugh, but meanwhile upset because it took me 15+ min waiting in line and another 10+ min ordering and waiting for my drink to be made while watching this whole drama going on. Once she finished the drink she looks at me and said, I dont know if this is correct. I understand her frustration but gave her a warm welcome look and said yes you did great and that is exactly what I need. I feel bad for this new employee women because she didn't get proper training before being place on the field to serve customer without additional support or supervision. I also felt upset because if you have total 3 cashier counter available, why dont they notice this and open at least 1 or 2 more cashier counter. They seems to have at least 4 employees in the back. One at counter, one in the front making drink, another 2 seem to running around trying to find something or filling stocks. Meanwhile they have a long lines all waiting to order their beloved Starbucks coffees. At the end, this location needs improvement in terms of organizing their staffs. I probably wont be back on this location even if I stop by this service station. read more

Polite but poor service. Not busy On a Sunday night but it took 13 minutes from receipt issued to getting my plain latte.

Definitely the worst Starbucks experience any of the 4 of us in my group have ever had. It took nearly 30 mins to enter, use the restroom and get our drinks and there were only 4 people in front of us. There were 4 employees working behind the counter and only 1 register. They prioritize the drive thru, so be prepared to wait if you go inside. The bathrooms were disgusting and out of paper towels and toilet paper and the plastic holders were broken and laying on the floor. I will not be returning to this location ever again. read more

How much is a cup of Grande coffee exactly? I stopped here for a refill and after the long line of waiting, the waitress charged me 2.6 for a grande (refilled) coffee ? So even it is not a refill, why I am getting it 2.24 else where... god , if I'm not too tired to argue and the line is still too long.... don't know what's the feeling. Thought it should be a comfortable rest stop. Now I almost felt asleep waiting in line.. and btw, tried to order drink on app, the stupid map on the app only find UD Starbucks the closest.. ahhh ... read more

Horrible. One cashier two people making drinks. Supervisor walking around. Two people in back. The one cashier has to go make the sandwich. 3-5 minutes per customer. Would have left but it fascinates me to see how poorly run this place is. So bad it really is funny. read more

It's a Starbucks in an off-the-highway rest stop. Hard to win from a service or atmosphere perspective. That said, the extraordinarily long line moved faster than I expected and the drink was as expected. A solid choice in a pinch. read more

Zero internet connection. Waste of a trip! Came to do some studies with expectation they would have a decent internet. Wrong! read more

Starbucks - Coffee & Tea Near Me - Newark, Delaware

Really bad experience in this store. Never been treated so badly by a cashier, an old lady during checkout. Handed her a gift card, knowingly it still has $15 credit in it, and I think she should have entered as CC and not as gift card 2x , it didn't go through . I told her there is money in there then the mgr let her do it again, apparently didnt go through so ok fine, we paid it cash. Then the old lady said, why is that they don't trust me? Upon hearing it, That totally irked me and I told her in front of her mgr , it is not that We don't trust you, we just know that there is money in that gc then the mgr just cut me off and said in full sarcasm tone " ok have a good day" What a biatchie!!! read more

Absolutely horrible service. I am pregnant and asked for a simple decaf coffee. The lady said decaf is out, so I asked for hand pour which is what other stores offer normally. The lady said she cannot do it because the line is long and couldn't fulfill my order. Not to mention she made me waited for 5 mins before taking my order while she was sorting out the coins. That was why the line built up! Can you imagine a Starbucks with no brewed decaf option at all? read more

This Starbucks (inside travel rest stop) is quite possibly the slowest Starbucks I've ever been to in the world. Painful.

Most horrible service ever at. Starbucks. Server said they were out of all breakfast sandwiches but as I was waiting for my coffee, barista pulled about a variety. Waited for 45 min on line. read more

After messing up everyone's orders I got my order caramel frappe but they forgot the caramel and sugar. My second time going to this one and second time they messed it up read more

Normally this place is good however they must have been rushing. I ordered a egg white spinach wrap from drive through which I love and it was still VERY cold in the middle almost frozen. I would've wrote it off as a one off however My spouses was the same. A little disappointed because it's off of the highway and once we got on the road we couldn't go back. The coffee was good. read more

I never give reviews but can't pass this one. 35 mins for a frappachino.. cz apparently they r making whip cream!!

This is by far the worst Starbucks I've been to. The I-95 Biden stand alone Starbucks is the perfect place to get a coffee on my way to work, but I have stopped here about a dozen times now and never had my order been correct. Every time I stop and every time it's terrible I always say I'm going to write a review, but until now have just let it slide. Today however I was on my way to work and decided to stop and get breakfast quickly. There were 4-5 cars ahead of me in the drive-through with one left to order before me. It took 10 minutes after I placed my order to reach the window, however that's only where the problem began. Once I paid my coffee was ready, however the egg bites I ordered were not, the woman said it would just be a moment, and that's normal (if I didn't wait in line for 10+ minutes). I sat for another 5+ minutes waiting for egg bites (we're now over 15 minutes for a quick breakfast at a drive through. Finally the eggs come out the woman says sorry, as I drive away. As I hit the end of the drive-though I grab an egg bite and it's frozen in the middle. I'm irate and pull into the parking lot go inside to vent my frustrations at a 18+ minute frozen drive through breakfast, and the only words the barista said was "well do you want me to remake it or something?" Time and time again this place has been a frustration in place of a convenience.I love Starbucks and I would safely say I go there 5-7 times a week, however I will never use this one again. Someone from the company needs to spend some time at this store and sort these issues out. read more

Terrible service at this place nobody cares about you they have only one person to take orders wherase a long line of people waiting for coffee.they really need to focus on quality service. read more

Wanted to give them a chance to redeem themselves from my last experience and they failed yet again. I hold Starbucks to a higher standard they charge enough to at least hire individuals who are willing to do their job to the best of their ability read more

I saw some reviews saying this Starbucks was slow and over priced but I live nearby and come here often and that has not been my experience. This Starbucks is busy depending on when you come but no different than any other location. The staff has always been super friendly and move as quickly as possible. Also, prices are the same as other locations. read more

I ordered 4 simple drinks and none of them are right, Really slow and bad customer service specially the lady in the cashier inside the store. read more

I was there on Thursday, December 8 at 3:14 a.m. The employee, Joy, was EXCEEDINGLY rude and incompetent. She was apparently inconvenienced over my order of a pre-made breakfast sandwich and a latte. Rather than making the latte, she handled the next customers. (It was not busy at all). Finally, it was discovered that the espresso machine was malfunctioning. No apology. Miserable. I regret placing $2 in the tip jar when I paid for my transaction. read more

The workers here take away the friendly service Starbucks is known for! I've been here many times, never a greeting! They're usually talking amongst themselves. Today I had to lean over to get my drinks, I wasn't even handed a receipt. read more

Employees here were extremely polite and when my drink took longer than expected they gave me a card for my next drink to be on them, if I lived closer I would defiantly be back! read more

I've been through here a few times for business and I just love it. Everyone is very kind and I love serina, the girl at the drive through window. Busy or not she's always been able to stay kind and maybe share a laugh. It's very refreshing to see sweet people around still read more

Worst costumer service I said "good morning" twice and no one answered... that all looked like bothered when I came to order.

I was very clumsy and spilled all my kid's milk. They graciously accepted my apologies and insisted they would clean the mess for me. Thanks. read more

I've come here a few times while traveling and just driven through the drive through. It's usually pretty quick and friendly. But today the line at the drive through was not moving. At all. For 7 minutes. So then I decided to go in. There was a long line, and I waited for about 15 mins. Then when I finally ordered, I asked for a large cup of ice water in addition to my coffee. I was told they "only serve water in tall cups." Despite the fact that I know they have venti considering I ordered a venti iced coffee. I get policies but considering the long wait they could have made an exception. Then when they called my order, it was wrong. And the counter is incredibly dirty with coffee and grounds everywhere. I'm sure it's just a rough day but there are a lot of pissed off customers in this place today. This has only happened to me one other time in my hundreds of visits to Starbucks around the country and usually they will give you a free drink as an apology. read more

By far my least favorite Starbucks experience. My husband and I waited nearly 40 minutes for two iced coffees. When our name was called, only one of the two drinks were handed over. I mentioned to the employee there is a second one and her response was simply no. It was printed quite clear on the cup that it was drink one of two and she didn't acknowledge. After another five minutes of waiting, we were able to grab the the attention of another and he said he would make it for us. While he was quite polite, the other 8 employees were quite literally tripping over each other. We were not the o ly customers who took notice. It is quite evident they need some training in both customer service and their craft. The restrooms were filthy. No soap or paper towels and the stations were also lacking supplies and covered in trash. This might not be the best location to consider for a quick stop on your route. read more

Giving 1 star cause there isn't an option for none. Took 20 minutes to get through the drive thru and we only ordered 1 latte. Avoid if you can help it. read more

The drive-thru for this location is the WORST I've ever been to in my ENTIRE life and as a Starbucks addict I've been to plenty. I am currently sitting in the car waiting for 3 drinks. One of them a completely black coffee. I've been sitting in the car for 25 MINUTES. I am not joking or exaggerating. My girl ABIGAIL ( clearly employee of the month ) was just wondering around like she could give two F***s that there is a line of 20+ people waiting for drinks. I would like to mention that there were 4 other employees and a manager doing Jack sh** . Side not- still waiting for a BLACK COFFEE as I write this review. We then tell Abigail what we are waiting for and she then says with an annoyed voice that it's going to be one more minute. I can physically see the coffee in the pot. The girl moved on to the next order . If we didnt already pay I would have honestly told that girl to kick rocks and left. I will NEVER return here. read more

I was very disappointed with my two experiences at this location. I stopped at this location this morning on my way to work. It was not crowded or busy, which is what was the most frustrating part of my experience. I waited over 15 minutes to receive my order of an iced coffee and a breakfast sandwich. The iced coffee alone took almost 10 minutes. I was not apologized to for my wait. On a weekday morning, its unacceptable to have that slow of service. I will not be visiting this location again. I love Starbucks, but I will take my business to Dunkin' Donuts for my morning coffee. read more

Not kidding.... Waited 20 minutes for a hot chocolate and only 4 customers were ahead of us!!!!

THEY ARE NOT OPEN 24/7. I went in tonight at 11pm (a Thursday) and all the lights were off and they were closed. Never been here otherwise, but I'm sure the barista is great. read more

Horrible service! Rude! Make their own rules. They denied a Starbucks promotion, even though they are a participating store. Corporate should definitely come down and assess these employees and managers! read more