I've been to this Starbucks so many times and it's one of my favorite locations! The employees are kind and quick. Even if I walk in to pick up an order someone will greet me with a smile. I would place an order and it would be ready in less than 5 minutes, even if I have a bigger order or even on busy mornings. I have never had a problem with the tastes of the drinks as I have in other locations. There are lots of space to get your work done and I love that they have lots of windows to allow natural lighting to come in. It's always clean at this location. There is parking in the front, back, and side of the building. Some are metered parking so you might have to pay if you want the convenient spots. Today I went to visit the location since they recently opened back up. You do have to place an order ahead of time for pick up. They had the two front doors wide open. When you walk in there is a table with your order on it. There is a plastic shield to protect you and the employees against each other. They seriously got my order out so quick! I appreciate their efforts to make things safe for us during this time. Thank you New Albany Starbucks! I appreciate you guys so much! read more

Starbucks - Coffee & Tea Near Me - New Albany, Ohio

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Best thing ever.My favorite is the ice caramel macchiato! Try it!!!! I go almost ever month. read more

Love this Starbucks, it is always clean and fast... The people who work there are very nice. Well run. Looks even better after the remodel!

Disappointed :( ordered an iced latte with almond milk, and they called my name to pick up my drink only to find out they accidentally made a hot latte. No big deal, and I'm not the type to get upset over this fact as we're all human and make mistakes. I politely let them know that I actually ordered the iced latte, and she asked if she wants to just pour the current beverage over ice? That really confused me...I just said yes since I was in a rush, and I hate wasting but I was a little bit shocked with the response there. She ended up pouring it over ice...and the whole thing was a mess. I had a pretty hot/warm iced latte. They were polite about it but again, whole thing surprised, especially for this location. read more

I really like this Starbucks! They are fast and do a great job on your drinks. They are also really nice! read more

Starbucks - a hand holding a cup of iced tea - Coffee & Tea Near Me - New Albany, Ohio

I enjoyed my visit to this Starbucks. I ordered ahead and got the Impossible breakfast sandwich and sweet cream cold brew. The impossible meat tastes very similar to real meat! Other toppings are cheese and egg. The sweet cream cold brew is just delicious! Their cold brew is very smooth and not bitter at all. Excited for their pumpkin spice latte to be coming soon! read more

Starbucks - Impossible breakfast sandwich and sweet cream cold brew - Coffee & Tea Near Me - New Albany, Ohio

Why can't I put my own sugar and creamer in? Why is it behind the counter? Must you have Conroy everything? I paid enough for a cup of coffee. Let me add my own sugar and cream! read more

If I could give zero I would...completely unacceptable customer service. Came in person to order and pay in advance for travel packs for a shower...pick up time on order. Come at said pick up time with receipt no one knows about order and the girl who helped me in the am said sorry we've been really busy. Now I'm waiting for coffee to brew and be packaged...going to be late to shower. All I got was a shoulder shrug and lame excuse. Then the kid at the counter is super smug inappropriate with his sarcastic happily holiday have a great day comment. read more

Very good service and great quality drinks. My order is always something fresh and unique from the off menu selection. They had no trouble level at all. I will say it's not the cleanest Starbucks in the world but it wasn't a big deal to me. Ben's PRO-TIP. get the vanilla bean frap with whipped cream instead of milk. Just say that and trust me. Great Starbucks. Decent parking also! read more

Starbucks - Coffee & Tea Near Me - New Albany, Ohio

The Starbucks location I goto is awesome. The weather conditions are at a level 2 but my Starbucks location in New Albany is open. I had a doctors appointment this morning and they closed the office and canceled all appointments--but my trusty Starbucks baristas are at work, helping customers with a smile!! Please give them a special kudos for being open, and helping their customers start the day with a smile. Thank you, as this is much appreciated!! read more

I love this Starbucks! I will go to the New Albany Target and skip getting Starbucks inside...leave from the parking lot while looking at the Starbucks just in front of the shopping plaza...and drive a few miles to this Starbucks :) My drinks are always made exactly how I like them! It is both peaceful and entertaining depending on the time of day to sit outside. Library is ca few feet away so if you forget your book there is easy access to pick up a good read No drive thru but that's perfectly okay with me...decreases the traffic and wait time. read more

Starbucks - Java Chip Frappuccino double blended with caramel drizzle inside of the cup...caramel drizzle on the whip and caramel crunch sprinkles - Coffee & Tea Near Me - New Albany, Ohio

This is a terrible location!! Always dirty and service is super slow. There were 5 people working behind the counter (using the word working loosely!). Only one guy was making drinks. I waited over 10mins while I watched the other employees walk back and forth behind the counter and gather talking. RIDICULOUS!!!!! DO YOUR JOB! read more

As a transplant from downtown, used to walking next door to get my starbucks, this location, a short drive from my office, is a good replacement. The staff doesn't rock as hard as the staff on Front Street, but they're fast, attentive, and friendly. It's great people watching, too, since I'm not from New Albany. Freaks. read more

This is my FAVORITE Starbucks. The staff is always super friendly and I love being able to sit outside and people watch. Not only is the staff friendly, but so are the customers. Now that I think of it, I don't think I have been somewhere that all of the customers are great as well. read more

i lvoe this retraunt so so much makes so so happyu wehn i go their i usally order a white chocolate mocha with wipcream it the bestevr and right ever tikmeheheheheheheh read more

Everyone was super hardworking and nice, except for one employee named Christine. She was rude and hurtful. She also happened to be the only employee standing around talking to a friend and doing zero work. All the other employees were working non-stop. read more

Yes, yes, it's Starbucks, so you know what to expect from the menu and environment. That means what sets one apart from another are the people who work there, and the patrons who go there. For the former, this Starbucks has maybe the best employees I've ever come across. So friendly and helpful...on my last visit Tonya helped me figure out what to order, basically making me a custom drink. On one occasion I was greeted by name at the front counter. I don't go often enough for them to know my name...she had read it on my employee badge. Either way, it felt good to be welcomed that way. Now, for the patrons, it is true what a few reviewers have said: this place gets very busy after school. If I can't get there by 2:30, I'm usually driving to the next Starbucks to avoid the scene. It's not just the line or the lack of seats, but you really can't hear yourself think. That said, they do a pretty good job keeping up with online orders, so if you can run in and pick something up, that usually works. read more

Since August, I've gotten a Chi Latte at this location one to five times per week. I continue to go back due to proximity to my home and great service. The staff addresses me by name and remembers my order. The few times that my order was not filled correctly, I was promptly given a free drink coupon. So why just three stars you ask? Again, this is not a reflection of the service. It is due to three things. 1). This location is ALWAYS super busy. There is always a line and never super close parking. I should note, however, that there is ample parking behind the plaza. 2). There is no drive-thru. Sometimes a girl just wants to buy tea in her pajamas. 3). TOO MANY KIDS!!! In the morning, there are toddlers running everywhere. Today one was screaming "I want my cinnamon roll" over and over. In the afternoon, I think the school buses just drop the preteens off at the door. If you want good tea with friendly service and aren't in a super hurry, this is your spot. If you are looking for a quiet, kid free zone to relax, study, or work, I would not recommend. read more

The positives: Great customer service. Nice location. It used to be a nice place to walk to from my house for a relaxing cup of coffee and a snack or sandwich. The Negatives: Now it's become a library. Overrun with entitled New Albany High School students. They sit for hours. Most have no manners, they don't tip the baristas. They leave trash on the floors, tables, etc. No supervision. When they do clear out the store is a complete mess! So completely frustrating!!! read more

What can I say? It's Starbucks. Starbucks never seems to disappoint. Also being in the heart of New Albany on a quiet quaint street with lampposts and decorated for Christmas. Christmas tree right outside in the plaza. Perfect setting for a holiday pumpkin spice latte. Cheers and merry Christmas! read more

It's a Starbucks, and that means consistent quality drinks and food--and lovely customer service. The New Albany Sbux does not disappoint on either account. The only thing about this location is that it's ALWAYS jumpin'. I guess it's the lack of options in New Albany? And if you're there when school lets out, be prepared for a massive line. read more

I used to love this Starbucks. Warm and welcoming and the staff were wonderful. Not sure what changed about a year ago but things are not well in the New Albany Starbucks. Less and less room is given to seating, more space given to merchandise and stacking of boxes and boxes and boxes of stuff that should be in the storeroom. Almost everyone I have spoken to here has complained about the lack of tables when more are needed, not less. A group of us have met in here pretty much every Friday for at least the last 4 1/2 years. Today we had finally had it and moved to another venue. It's become a place of interminable business meetings with one or two people taking up a table for four, and there are lots of other groups who seem to meet there too now - and we are fed up of not being able to find anywhere to sit. I'm desperately hoping that with the new buildings finally opening that someone will open up another coffee / tea shop to cope with the number of people here. Spot on the other reviewers who've mentioned the influx of children when school finishes at 2:30. And although I don't have a problem with them being there, some of them really need to learn some manners! Unfortunately there is nowhere else for these children to go to hang out. read more

It's 7:50pm on a Sunday night. It's quiet, I don't overhear any conversations. I'm happy to be here to study, it was a good life choice tonight. The available three staff were super chill and nice. One of them told me a life hack: get the Starbucks gift card from giant, and earn fuel points when I use it! Good job, NewAlbany Starbucks! :) read more

This is a favorite Starbucks for me. A huge plus with it being where I live, but also its a great atmosphere and great employees. If you can snag a spot in the late morning early afternoon its a great place to get out of the house and get some work done. If it's during the school year though, and it's after school it can be crazy busy with a lot of kids running around, but to me that's not a huge complaint. That's what coffee places are supposed to be like; lively and energetic at times, but calm and a productive place too. It's a great Starbucks in the summer as well as the outdoor seating is a great place to sit and relax with it being at the square in New Albany. read more

New Albany Ohio Starbucks drive through is the worse place ever... Made a mistake & gave them another try even after several times they get my coffee wrong... Many times the coffee is wrong... some tastes bitter to the point where I toss them.. This time I ordered 2 white chocolate mocha's, not only were they cold... but definitely was NOT what I ordered... SUPER slow... Sat in line for 15 minutes... was running late & couldn't go back... Grrrrrrr read more

Solid Starbucks location for the 4 days I was working in the New Albany area. Very friendly staff and plenty of tables for seating. Consistent coffee and food items. This will probably be my regular spot when I'm in town for business. read more

I don't drink coffee. I don't like it. So it wasn't my idea to go in. But when we did, there were no tables available, just a few chairs. So we moved two of them after we ordered. 20 mins later Mr. Bearded Millennial dude storms over to us with his red face and BARKS that we need to move because we are blocking HIS merchandise. No pleasantries or professional behavior at all. I am fairly certain the person I was with restrained himself to the maximum level because he really was NOT pleased. If there was an issue the other employed individuals could have and should have said something. And he could have handled the situation with a lot more class instead of making himself look like a pompous, arrogant, yet comical little tool with his chest all puffed out like the head rooster on a 2nd rate farm. Neither of us will be back and while nobody cares, this will now be etched in the foreverness of the internet and I can live with that. read more

Staff is great, friendly and provide a very good Americano Espresso. Actually better than the Americano Espresso in other Starbucks.

This location not up to par. Drinks not warm enough, ALWAYS low on display case items, oven frequently "not working" I've seen them close a full half hour before posted time and sometimes personnel make flakey remarks. Who's managing? read more

I have been to HUNDREDS of Starbucks for the past 18 years! The very 1st one in London, England to the most recent one on Market St. in New Albany, Ohio. The partners at this specific store, 220 Market St. in New Albany, OH, have some of the most authentic & genuine personalities by far! I love the store, the seating, the patio... but most of all, I love the baristas & leadership team at this store! Continue bringing smiles to all of your customers, Team Market St.! Love you all!!! read more

I've been to many Starbucks in the Columbus area and this is, by far, the best one. Relax, study, read, enjoy friends!

If your needing a coffee fix for your favorite latte...here's the best place locally. I won't go into detail about the coffee/tea selection. Who hasn't been to a Starbucks yet? They have many comfy places to sit but I do suggest staying far away from this location around 2:30pm-4pm Mon.-Fri. The NA students love to hang out there around this time. Book bags and kids everywhere. read more

Hit and miss staff. Some are very helpful and nice, others are rude and unhelpful. If you have allergies- beware! They will give you a generic blank statement that whatever you are allergic to is in everything without bothering to look. They also do not have a master allergen list. I'd rather be told "I don't know" than just "Yeh, it does" without checking. They made it seem as if it was a biter just asking and there wasn't even a line behind me. Whatever. Great coffee tho... read more

I use to love this location, but since the last manager (short skinny female that always looks pissed off) with zero personality ran off all the great staff and now it has 100% turnover. The current staff must be ex-workers from Wendys or Tim Hortons, impolite and lacks professionalism, drinks are inconsistent of taste now. read more

These people are so nice and friendly. They will get to know you by name if you are a regular. Parking can be rough if it's busy, but not terrible. read more

It's very crowded with kids, especially after school hours. They have a wide selection of drinks, and are always brewing fresh coffee. The popcorn that has butter on it, in the bags, is excellent. Although they are pricey, their drinks are high quality. The service is slow. read more

Wow this has to be the worst experience at a Starbuck's we've EVER had. How do you catch all 3 staff members just all in a bad mood! It was an hour before closing time and you would have thought we walked in at 8:56 PM. Nasty cashier who clearly told us 'yea whatever' after we asked her how she was because of the dreadful scowl she had on her face. The unit was a mess and they were all moving at snails pace. They were tossing equipment parts around and it was just so odd. It was like that they just had a bad fight. We ordered 4 drinks and that too annoyed them. We ordered 2 pour overs that had so many grounds in them we could not finish the coffee. Won't be going back any time soon. read more