The other day I came thru on a very very busy morning and everything was really hectic and seemed busy behind the counter, Despite that, I believe it was Kylie, was very very helpful and very kind when taking my order and assisting. Even tho it looked a bit crazy w a lot of folks she still gave me exceptional service, WILL DEF be coming back to this location read more

The baristas were so sweet to print out a personalized label for my sons birthday and added balloons on his cup. The staff is always friendly and personable. I haven't had a bad experience at this location. read more

If I could give these zero stars I would. I came here to this establishment when it was not busy. Barely anyone at the drive through (3 maybe) and a couple in the store and me. I mobile ordered ahead before I came and expected to get it by then, but when I arrived it was not there and the baristas were all making other drinks. I waited over 30 mins, and still other drinks were being made, and my drink is still missing. I finally asked one of the baristas and then one of them took out my order slip and handed it to another, but still none of them made it. After another while, I got fed up and asked where is my drink (which is only for me and nothing fancy) and they were passing it around saying they gave it to another. Then the supervisor came and said that they were busy. I then said that I have been here for quite a long while watching other people's drink being made, but mine, which I mobile ordered a head, is still not done. I waited longer and asked that someone, please make it already, since it's been really long. Someone finally did and it was made wrong twice! The first time they just gave me black coffee, when I ordered 5 shots, half and half with whip and cinnamon. Yeah, I'm not coming back to this lack of professional establishment. read more

I want to rave about Michaela who works at this location. She is amazing, always extremely friendly, order is always right. And here is where she sets apart from the rest, you pull up to the menu to order and if you are a regular (yes, I may need an intervention - I work nearby and I go here a LOT!) she already knows your order before you say it. I just greet her and she's telling me my order haha. I love it! Thanks Michaela for the superb service. I hope the owner of your starbucks knows what an asset you are there!! Also want to mention I frequent the drive-thru more often than I care to admit. The staff here are super friendly, hard-working and my orders have always been accurate. I appreciate this crew very much. read more

We came here for the 1st time on Saturday June 3rd. This place is brand new basically, and inside Mountain House's first outdoor strip mall ever. I'm happy for the residents that they have some places to go to now instead of having to drive to Tracy for everything. This place has a drive-thru also, and is tailor made for the employees inside. They should all be built like this for the baristas. It's huge working area from left to right so they're not stepping all over each other. My son has tackle football here now, so I'm sure we'll be back plenty of times going forward. Guaranteed this place will do well given all the residents here and it being the only shopping center in town. read more

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I came to this place almost daily, waiting for the coffee getting longer and longer, when I asked one of the girl she replied do you want the refunds?? Wtf I just want my coffee... she's a bit rude. read more

Poor customer service. I was trying to ask for more milk but the girls working there didn't even acknowledged me. They would walk past me and look at me but wouldn't ask if I needed something until I said excuse me. I also work in Starbucks I try my best to multitask and see if the customer needs help while making drinks. read more

Middle aged lady with the glasses says "hello" with an attitude at the drive through and then handed me my drinks and closed the window. Didn't even say thanks or anything. Wish I didn't tip read more

Poor customer service!!! A couple of the staff members often ignore customers and come across as rude or uninterested, yet quickly become friendly and attentive when certain customers arrive. This behavior feels discriminatory and is upsetting, especially because it's clear they are capable of being warm and respectful. If another Starbucks were available, I'd go there instead. read more

Terrible :-/ get it together Starbucks. Waited in drive-thru line (mind only two cars in front of me) for over 10mins! Mountain house is not an LA... this is ridiculous. People come to Starbucks typically before work, with this wait time, forget about going to MH Starbucks. Ugh. read more

Mountain House finally gets its Starbucks! As a long time resident, this is a sight to see. I remember when the roads weren't paved and the talk of a commercial space being a pipe dream. But it's here right off Byron Highway. 5 stars baby! read more

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Their cold brews are always a hit or miss, either they are rich or taste really acidic or so watered down it doesn't even taste like coffee. I've gone in multiple times for this issue and once was told by a barista that it really depends on who makes it... WHAT?! As a coffee enthusiast and barista myself I didn't say anything but I was baffled nonetheless. There are standards and measurements for all of this that should always be carried with consistency. I don't order cold brews at this location anymore. read more

Drink had tons of ice and barely any of the actual drink. I ordered a mango dragon fruit lemonade and didn't even get dragon fruit pieces. The cashier was rude and left to go do something else, interrupting my order. The tables weren't even cleaned. Terrible service! Waste of $16. read more

Starbucks - It had more ice but I ate some of it. What a waste! - Coffee & Tea Near Me - Mountain House, California

the girl with black hair wearing the hello kitty claw clip....she has a septum and braces. she's SO SWEET! made my night truly and the christmas music as well as the clean lobby was such a nice mood. my drink was delicious and it was one of the first times i enjoyed my interaction with someone here. thank you girl you're too kind. read more

So! I walk into the store, because several people told me that the location was great! This was after driving across town to get to this box full of lifted workers. Christy the super was on fire, because she carried a gorgeous personality and have a little "I GIVE A DARN"! I made another trip across town and experienced my next visit ; ) This time I met "Noor" from Canada and she was a joy! Today is my fourth trip from the original Christy encounter and I witnessed nothing less than kind STAFF! Oh! For that dual who came in the store, that miss read the Starbucks sign and thought it said "WILD KIDS JUNGLE GYM" you are welcome for my good deed of the day?? For saving your unattended child from falling on their face, while standing on a four legged chair and loosing his balance. However, the way you spoke to the friendly crew, who informed you that the Coffee Shop could not accommodate SIX wild kids, jumping on and off of furniture, where customers are enjoying their small space on online at work stations and gaming fun, plus more... "YOU GOT SOME MISS GUIDANCE ABOUT RIGHTS & WRONGS"! read more

Starbucks - The CEO of THE SLY BRAND. - Coffee & Tea Near Me - Mountain House, California

Service has always been great here for us but today was exceptional! Went there for free birthday drink and I asked for 2 empty cups for my kids to share. Christy went a step ahead and made 2 additional free regular size drinks for the kids and made sure they were decaf! Happy mom when you happy kids! Thank you for making our evening! read more

Starbucks - Caramel ribbon crunch - Coffee & Tea Near Me - Mountain House, California

I love the fact that when they make their matcha blended it so good and so well blended you can tell they actually care and not just add the powder to the ice. read more

My drink never comes out correct, and the wait is consistently long regardless of the line

This location takes forever and makes drinks inorrectly. I went and ordered 4 drinks through the drive through and ALL 4 were made wrong, they took so long preparing I didn't have enough time to ask for them to be corrected. On top of that, they forgot to give me my food items, and gave me 1 straw. read more

If I could leave zero stars I would. Always gets my orders wrong, drinks aren't properly made and they take a long time to serve you.

Every time I come to the Starbucks, they take so long! It does not matter if there is a line or not. They never make my drink correct, and I don't get anything difficult. read more

Lady in drive thru has an attitude. And why do I have to buy something to just get a water, the cheapest thing is a cake pop for $4 might as well get a drink. This is so dumb wouldn't be surprised if they get sued for having someone pass out in the facility because they refused to give water. read more

I've gave this place multiple chances. Every time I've waited in line over 15 minutes with just 2 cars in front of me. Today just because I asked a question the blond middle aged lady with glasses automatically thought I spoke Spanish she asked for one second and had someone else come to the speaker starting my order over again. I come to this Starbucks on my daily route and I've been to ones that have been extremely packed and have gotten out of there less then 15 minutes. read more

It's the slowest drive-through of any Starbucks. Despite the fact that I have waited 35 minutes, I have not received my order It's the worst thing I've ever seen! read more

This is a newish location but enough time has passed to the point they should have worked out all of their initial opening issues. That being said, the franchise owner and senior management needs to pull their head out of their butt and get their stuff together ASAP. The store hours are extremely inconsistent and counter to the posted business hours. Stop wasting customer's time by posting bogus business hours!! Also, the drive thru is frequently closed off. I was told it's because they're concerned with the wind blowing the signage/maximum height barrier. The same signage that is mounted on a rigid steel framing system that is bolted securely to the ground and the sign that is mounted to the the aforementioned metal frame via metal chain links... there is zero risk of it falling even with the stronger evening gusts. These systems and structures are engineered to meet building code requirements and regulations. The only valid concern with the drive thru is the possible Americans with Disabilities Act (ADA) violation and impending disability claim from their employees from having to reach out of the poorly placed pass-through window. When they are open, the service is a bit slow but tolerable if you aren't in a crazy rush. The drinks are of average quality. The staff is always respectful so they earned a star. read more

Great staff, super friendly , wonderful environment. Thank you for starting my day with a smile .

Slowest service EVER .. every time I come here I'm in the line for 15 to 20 minutes and there's only three cars in front of me Slow slow dont go there.. read more

I would give this store not good service I always order at the drive thru the barista who took my order have a really rude attitude. At first I let it slide and it's been a month now and it's the same tone of voice and giving rude attitude too. It's early in the morning girl at least say good morning!!! She opens up the window and just yell your your total Next the drink Rate it 0 out if 0 I always order same drink But every single time the drink always tastes different than the other There is no consistency How could be that you order same drink as always and it's always taste different??? Not sure if they are doing it right So watch out having trust issues now here As for the ambiance of this Starbucks's location pretty ok as long as the baristas are not giving you attitude or that look on their faces or that tone in that voice read more

I don't know why i still bother to add "add ons" they never do it. When is not oatmilk, its caramel drizzle, etc etc it's frustrating read more

Starbucks - Constantly forget the add ons... - Coffee & Tea Near Me - Mountain House, California

This Starbucks has to be the worse Starbucks I have ever been to consistently. We have been supporting them through their opening hoping that eventually they will find their groove. They have one good barista that works through the week. Every weekend the crew decimates orders. Fast forward to today. All of a sudden they have this standard on a shaken espresso that limits their ability to customize. It's a known fact that you can customize any drink at Starbucks. Ordered my drink through the mobile app and they refused to make it as ordered. They said the app charged me wrong. Without even telling me how I was charged or how to correct it so I can get my drink, they were stern with what they presented. Which was terrible customer service. Especially to a regular who has befriended and regularly attended Starbucks for years as most of us have. I asked if it was just their policy or a Starbucks wide policy. Mind you, it's a drink I order everyday and at multiple locations. They stated it's a Starbucks wide policy. Got my refund after some choice words and snarky retort from the barista and Manager. Me: Wow! I come here almost everyday and I can't believe you guys treat your customers this way. I can no longer support this location. Barista: Don't worry! We get plenty of customers Right! Because you belong to the name Starbucks! Definitely not because you guys demonstrate great customer service. How rude and also the Manager sat back and let that young woman handle me like that. I'm absolutely making a formal complaint. Walked across the lot to the other Starbucks and received my drink as ordered. With much sympathy from the Manager of that location. It's a shame that Mountain House has waited this long for a Starbucks. Luckily Safeway has one inside. I guess I just won't be using their drive through or location any longer. read more

The blonde, middle aged woman with glasses in the drive through today on 3/24/25 at 4:00 pm had a horrible attitude, and no customer service skills. She makes the establishment of Starbucks look very unappealing with her sour attitude. read more

I absolutely love this location. After reading some reviews I am very fortunate to have had the opposite experience of many. I have received great customer service and my drinks have been made perfectly every time. This location is beautiful inside and always well kept. Yes, sometimes their coffee takes a bit and they're busy. But again they're new. Their efficiency of other established Starbucks will come. Have a little grace. The one thing I will say is that I wish the drive thru window was a little closer. The poor workers have to over extend all day. Anywho. I love this place and I'm happy they're in MH read more

Barista was super rude taking our drink order. She kept rushing us and saying: "yeah anything else? What else?" My mum asked for a peppermint hot chocolate with almond milk as she's allergic to dairy. The barista ended up putting it in as a peppermint white hot chocolate with REGULAR milk. When I went back in and asked for them to remake it, she proceeded to glare at me and stare, as the other barista apologized and remade it for my mom. read more

The young lady working the drive thru this morning at 0800 on 1/10/24 is incredibly rude . I've encountered her terrible customer service before and dismissed her bad attitude. However, this morning, I felt the need to address her behavior, but of course the phone lines are busy. This employee clearly hates her job and it shows. This particular barista does not greet you, displays poor customer service, & rolls her eyes if you ask her for a "sleeve" for a piping hot beverage! She does not wear her name tag. I asked for her name, she looked up to the sky, pushed a button on her drive thru head set and said, "I don't remember my name, ugh, my name is K!" read more

Waited over 30 MINUTES for 3 drinks, a croissant and two cake pops. It would have been great had they communicated that prior to me paying. They clearly do not have enough workers to staff this location but continue to take drive thru and mobile orders. The poor workers were busting their butts to get drinks out. I hope management can do better for them. Probably won't come back even tho I live in MH. read more

I had originally ordered off of the Starbucks app for a grande iced brown sugar oat espresso with no ice. My husband comes in and picks up less than a small cup drink... are you kidding me??????????? $5.75 for THAT. I call and i was greeted by Arthur and explained to him the situation and he kindly said to come in and they ll remake it. As I'm waiting for my new drink I get the second one made with ice from another barista. Lol I get it, being a barista isn't the easiest of jobs but it sure isn't a hard one. I was a barista at Pink Pantherz in SJ and at bottoms up espresso near town lol. There were no cars in the drive through and maybe one or two people inside BTW. When I grab my drink and looked at Arthur and said this wasn't supposed to have ice & once again, he nicely said oh I'm so sorry we'll go ahead and remake it for you. And at this point I just said no never mind. As soon as I said that and started to leave the little white dirty blond chick and the other South Indian or whatever chick started laughing. Weird behavior. read more

Starbucks - "Grande" with no ice - Coffee & Tea Near Me - Mountain House, California

I ordered a peppermint hot chocolate before close and the drink tastes absolutely disgusting. It tastes like watered down coffee and as I was leaving I was wondering why my cup wasn't hot. There was no peppermint taste and was basically just coffee with a slight taste of hot chocolate. There were only three girls working and they seemed too preoccupied talking to each other. I opened the lid and find out the grande cup I ordered was only 75% filled. read more

Starbucks - My drink after I took two sips - Coffee & Tea Near Me - Mountain House, California

Newly Opened in Mountain House! Residents here have been waiting for so long to get a Starbucks here among other things! Spacious, bright, and friendly staff. Come and check it out! read more

Starbucks - Coffee & Tea Near Me - Mountain House, California

After 13 years living in mountain house finally a Starbucks is here .. highly recommend mobile order before you go ... so far so good .. great location and very nice inside .. haven't interacted with any employees but they had my mobile order done on time ... read more

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What is going on? Short staff at least two, three times a week having to close the dinning area. I have to wait 20mins+ for my mobile order via drive thru. This is not acceptable. I have not experience this with any other Starbucks. Here's an idea, have one of the staff hand the drinks to those who order via mobile at the door. read more