This location sucks ass! The only reason I ever stop here (and as of today I won't bother) is because it's on my way to work. I'd rather go across the street to Mc Donalds, where they get my order correct with a smile and don't give me attitude if I ask for something to be corrected.
I can NOT count how many times I've been to this Starbucks location and they manage to get my order wrong. You can't trust the lame drive-thru Baristas to get your order correct so, I started just going IN to the store because I thought that would improve the odds. And, by the way, I'm talking about coffee with cream, not a complicated, high-maintenance order but - speaking as a former Starbucks Barista myself who actually worked at THIS location years ago - even if it WAS a specialty coffee, they should STILL make it right or, re-make it if the customer wants it re-made, without giving customers attitude. That does NOT happen here!
Not that the age of the staff should matter but, I noticed that their staff is very young and apparently not trained well as to the Starbucks experience that customers have come to expect and that Starbucks is supposed to train their employees to offer.
This morning I ordered Classic Oatmeal and a grande dark roast. Simple, right? After having to repeat my "simple" order to the cashier 3 times, he finally got the coffee to me. He asked if I wanted all of the toppings on the oatmeal, "brown sugar, nuts and raisins?" I told him "yes!" I waited and waited for my oatmeal. Finally, another Barista who had prepared my oatmeal, comes over to the bar, gives me no eye contact, no apology and says, "we're out of our regular cups so, here's your oatmeal in THIS" and plops it down in a tall cup (with the wrong toppings) and walked away. I understand stores run out of supplies, which wasn't the issue - it was her rude demeanor and like she could care less. I just paid over 5 bucks for oatmeal and coffee, I could have gone to McDonald's, across the street and, in retrospect, I should have. I'd love to say this was an isolated incident but, unfortunately, this is the type of rudeness and incompetence is something I expect at this location.
Many people I know have had a similar experiences at this location so, I blame the management and probably poor training of the Baristas. No thanks, Starbucks! I'd rather give my hard-earned money to McDonald's where their staff is friendly, helpful and treats customers with respect. read more