I see the reviews are mixed for this Starbucks location. Fortunately, we had a great experience. We stopped by here late one afternoon on our way down to Colorado Springs. We were immediately welcomed and served promptly. The baristas were friendly and our drinks were delicious and hot. We didn't stay long, although we found it was the perfect spot to relax for a little while, in the midst of a long drive on a cold day. Thanks also to Starbucks for finally removing the charge on non-dairy milk! read more

Great for a quick cup of coffee on the go! The staff were very friendly and efficient. Plenty of parking and easy drive thru situation! read more

Starbucks - Coffee & Tea Near Me - Monument, Colorado

I don't know why local folks would ever come here? Wesley Owens coffee is only a short drive . Serranos is a long time local cafe

Snarky comments from baristas. I had to accelerate so I wasn't T-boned TWICE by people not paying attention in that horrible parking lot and. Maybe you should tell your customers to not tear out of the pick up line without checking their mirrors. Absurd. read more

I've been coming here twice a week every week for over 2 years. I finally decided to just quit giving them my business, multiple times the person taking my order was so rude, they take FOREVER they always mess up drinks and orders I go to the Starbucks off Baptist road in front of king soopers they are actually friendly super quick and always have all the syrups and food items this location says are gone or they just don't have. Also I'm not sure why but their ice at this location literally smells like dog poop. I will get a double shot over ice in a venti cup and the ice literally smells horrific... makes me question their water quality.This location is just the worst. read more

Clean, friendly , and fast! Ordered my venti iced chai coffee and it came out super quick and was delicious . I find a lot of Starbucks our way too much milk or way too little ice , but this one was perfect . I also enjoyed that most of the tables had people on laptops and doing work which made it nice and comfy inside . Great Starbucks . read more

Starbucks - Coffee & Tea Near Me - Monument, Colorado

I have never been so disappointed in a Starbucks in my life. We went in to have a coffee and small dessert. It was almost so quite it was scary. All except for the Starbucks employee who was giving an interviewing someone at the next table. The Starbucks employee stopped her interview to yell at the guy behind the counter to say that there wasnt music playing. She did this without getting up from her seat. It was embarressing and uncalled for at any point but especially during an interview and in front of costumers. Plus, the Starbucks employee looked like she could use a newer uniform. And, for nothing really going on, the place was a mess. The Plus side is, it is quite. The location is good, but the staff and messiness kill this place. There is a coffee shop ( Seranno's) right behind it that has a drive thru and is a million times better. Staff are friendly and the place is clean. read more

Starbucks - Coffee & Tea Near Me - Monument, Colorado

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This past Saturday, I went to Starbucks to get a final pup cup for my little Chihuahua, Maggie. Maggie loved pup cups, and her sister who died three months earlier while both traveled with me on a travel assignment out of state, would get carsick and couldn't have pupcups. Maggie just turned 15 last month, was having seizures, could not sit or stand or walk anymore and lost all control over bowel and bladder. A veterinarian was coming Saturday to help Maggie stop being in misery. When I ordered in the drive-through, I didn't mean to get tearful but couldn't help it and told them it was going to be her last pupcup. I wasn't trying to get a free drink. I wasn't even thinking that. I pulled up to the window, they gave Maggie a pupcup and they would not let me pay for my drink. I didn't know there was any kindness anymore in this post-pandemic world. It was so exceptionally kind of them and Maggie thoroughly enjoyed her last pup cup. An hour later, Maggie was no longer a part of this world. The staff at Starbucks last Saturday were the kindest most understanding individuals and I thank them! They deserve kudos. I went back yesterday with a tip. I wish I could've afforded to give them a bigger tip. If you go through the drive-through please thank them all for being good people. read more

Melody is Awesome! She's extremely easy to talk to and always has a smile on her face. Definitely made the experience top tier compared to other coffee shops I've been to. 5/5! 10/10! read more

Zebra mochas transform me. Charged and ready to run like a wild animal. This Bucks is positioned nicely right off the highway between Denver and Colorado Springs. Paired with a bank and drive throughs on both sides of building. Get some cash and a jolt of java. I am going to assault this locale with check-ins and try to grab my first Dukedom! I still believe SB is the largest drug dealer on the planet but I can't live without my fix. I'm an addict and can't help grabbing an occassional lemon pound cake. OMG! It's amazing... I'm addicted and only getting worse. I am may need counseling to break this habit. read more

Starbucks - The Bucks is partnered with a People's bank. Get money and a jolt of java at the same time...Heaven! - Coffee & Tea Near Me - Monument, Colorado

I ordered a grande caramel ribbon crunch frapp with extra caramel and I got a venti one with no caramel and it tasted like dookie. Shit tasted like somebody poo poo in a cup and then blend it up with ice and whipped cream. They ain't never make my drink right at this loony house. Here I am tryna get myself a sweet treat for the afternoon and instead I get some white girl made no good drink that just finna make me shit. 0/10 get better pls. read more

Ouch - lots of bad reviews. Can't say I've ever had a bad experience here per se, but there is something that's amiss. Can't put my finger on it. Like anyone, I've been to dozens if not hundreds of Starbucks across the country and internationally. It just doesn't have the same feel as other locations. You know what I mean? Kind of like when Barnes & Noble kicked Starbucks out and called it the Barnes & Noble cafe proudly serving Starbucks? It's kind of that vibe. Like it's almost a fake Starbucks or something. It's small and dingy. Not sure why. The new one on Interquest just down the freeway is hands down superior - larger, brighter, faster. There's also a Starbucks in the Safeway less than a mile down the street which is a little weird. I don't know what to say. It's just a little odd but ok I guess. read more

Starbucks - Good seating variety - two seat bar tables, counter, comfy chairs and big conference table. Good place to post up and get some work done! - Coffee & Tea Near Me - Monument, Colorado

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Stopped by this location on our way to garden of the gods. We were on a 2 week road trip thru Colorado, visiting from San Diego. Was helped by Mabel in the drive thru. She was very friendly and suggested an almond croissant which was BOMB. She also went out of her way to correct my drink which I had forgotten to say non dairy milk. Her and her partner (didn't catch his name) were lovely high caliber humans I enjoyed chatting with about van life. I hope to encounter more individuals like them further down the road. Thanks a ton. read more

The thing about Starbucks is consistency, you are supposed to be able to count on it. But not this Starbucks. This is what you can count on here: 1.) Service will be slow. 2.) Your drink will be made incorrectly 3.) The staff could care less Sadly that ^^^ is where the consistency is here read more

A pretty bad Starbucks I. General. Slow, mostly caters to the drive thru. Stopped in to do some work. All the smaller tables were filled except for the larger table, so I sat there in a corner. After about five min the manager asked me to move to one of the lounge seats (without a table) because he needed to use the table to have a meeting. The meeting was between just him and one other person. Plenty of room at the table. Unbelievable. read more

I had an enjoyable experience relaxing at this Starbucks this morning with a cup of delicious coffee. The location is convenient, parking is okay, it is rather small sharing the building with some sort of investment office, the sitting area is pleasant and doesn't feel too crowded, the employee welcomed me as I entered and ordered, prepared my coffee order quickly, my coffee was served hot & delicious, there was a variety of seating including some comfy seats, the dining area & men's restroom were clean & tidy, and there was no music playing. read more

Employees need to clean their aprons. Gross and dirty Starbucks. Wrong food order was taken from me and returned to the store to be sold again read more

Maybe good coffee but slooow and folks working don't seem to have a good system. Lady in front of us had a three drink order and bogged down the entire staff. read more

I cannot begin to say how thankful I am for this Starbucks. I work at a vet clinic across the street from them and no matter what I can count on every person I come in contact is kind and has a smile on their face. Just this morning Jessica was at the drive thru and she was bright and cheery. Even during these difficult times I know I can go there and find a friendly face. Thank you to all the amazing employees for always being their best!!!! read more

The employees are very friendly and frequently chat with you if you have to wait for your drink. But I don't know what it takes to get an extra hot drink. I have ordered it saying, "Extra, extra hot, please," and, "Heated to 180 degrees, please," and both result in luke warm hot chocolate by the time I get to my school to drink it. :( I promise I won't sue. Can I PLEASE get an extra hot hot chocolate!?!? read more

As a someone who sought out a Starbucks in Tokyo, I speak from a place of deep love and deep knowledge abt the breadth of quality that Starbucks has to offer, and this Bucks is amazing. Seriously, one of the best soy, no foam mistos I've ever encountered. A must visit if you've magically found yourself Monument. Ample seating, clean, and efficiently run. Oh, and prices are cheaper than most urban Bucks, a win for the caffeine fiend on a budget. read more

This place is busy busy but the manager seems to run a tight ship and makes it happen. Pretty sure walking in is faster than drive through. Mostly just because so many people want to use it as opposed to walking in. It is clean, quiet and the staff are actually really polite even when it is busy. It is a Starbucks and you know what you are getting. read more

Great location! I happen to love all things Starbucks, and this store is no different. Great people and they offer the La Boulange menu. And I do want to add a comment about patronizing this corporation vs. buying local. I'm certainly a supporter of buying local, but Starbucks is a model of good corporate citizenship - they advocate for raising the minimum wage, they offer tuition reimbursement, and full health benefits. What more do we expect from employers? read more

These guys are always great to deal with. Went there Christmas morning and had a really good experience, or at least as good as one can have via the drive-thru. I've been coming here for years and they always have great customer service. read more

Just got a venti white mocha that was an inch or more away from being full... their drinks are already expensive so pretty disappointed getting ripped off with not getting the whole drink read more

Good location. As with most Starbucks, the drive thru is NOT faster. An area where Starbucks needs to get it together. The drive thru is not for lazy people its for people in a hurry! read more

I love me some Starbucks but I live right next to It's a Grind. I was going there a lot but the service was iffy. This morning I went out of my way to Starbucks and I had my mind blown. The coffee was great, the service was fast and the barista behind the counter actually treated me like a paying customer! So nice. She was very friendly, efficient and just a fun person to interact with. It made my whole morning start better and feel better. Guess I'll be driving a bit further now for good service. Still kinda sad that I'm an addict for anything seasonal...it really is a sickness. Pumpkin Spice, Peppermint...mmmmm. read more

Coffee is was to strong as far as the roasting goes. But I like all of their skinny drinks. I like that they are consistent and you will typically get pretty fast service. I do like the oatmeal and breakfast sandwiches that they serve. Great gift ideas for friends. read more

Starbucks - Taking Kollin in for a cup of coffee love hanging with my Bud! - Coffee & Tea Near Me - Monument, Colorado

We love to come here. The staff is very friendly and well informed. They are very efficient with drive through and quick in the store. We also enjoy staying inside because the atmosphere and music is great. I love Starbucks! read more

Starbucks - Coffee & Tea Near Me - Monument, Colorado

Starbucks is Starbucks - but staff here is meh. They are nice and they try though. Just seem a little spacey and make a lot of mistakes.

Been going to this location for years. Service is always excellent and they know and recommended products. Drinks are consistent. Inside is clean read more

Ordered cold, gave me a hot latte and then was totally ignored after they conveniently forgot the entire order. Have been to a boatload of Starbucks but this one needs some help. read more

This location refuses to take large bills. I had a $100. Said they "didn't have enough change." This is hard to believe since they'd been open for a few hours already when I visited. Post a sign AT THE ORDERING POINT. I'm switching to Serranos. read more

Like many of us, I love Starbucks drinks and edibles. Also like many if us, I've been to countless Starbucks around the nation. Many locations have exemplary sevice, some are extremely clean, others are extra comfortable, and others have what you want, when you want it. And some have all of the above. But, don't be fooled - not all Starbucks are created equal. Over the years I have found this location to be lacking time and again. I don't know if it's corporate, ownership, management, or hired staff...but to me, the consumer, it doesn't matter who the blame lies with because I am the one that it all affects. And you, and all of our Starbucks lover friends and family. First, the staff are rude. For example, my sister ordered a specific drink. It was made incorrectly, and rather than just remake it with no questions, the barista (whom I believe was the shift super) made a comment that my sistee needed to order it correctly in her original request...which she had! Another time in October, I witnessed the staff embarrass a couple of mothers and their daughters...who were dressed up as adorable little lattes for Halloween. I'm betting those mom's will be smart enough to find a new location. You know those Starbucks locations you walk into and get a little excited with that warm and fuzzy you get....whether knowing you'll feel welcome, are going to have a nice comfortable respite, or love the atmosphere? This is not that location. This location is dark, dingy, and crowded (in the lounge...such as it is ...and behind the counter). It is extremely uncomfortable and not welcoming. ..definitely NOT a destination! A couple years ago they had the opportunity to expand, but didn't. Story has it the owner was too cheap. This location also relies on the consumer to order what they want you to order. For example, in my last 12 visits in 16 days, I ordered a particular edible item. 2 times they had it, 10 they did NOT. I ordered this all different times of days, all different days of the week. And here's the ploy - each time they didn't have it, they asked if I would prefer a different item instead. Why, so I could purchase what I didn't want so they could justify their purchases? Not only has this happened with me countless times, but I hear the same thing happening with other customers. It's very aggravating that their buyer isn't on top of things. I'm inclined to believe that Starbucks corporate probably has no issue with this practice ... because I've noticed that most folks will choose an alternative item. I've experienced so many more aggravating experiences with this location -too many to count. Thankfully, we have other nearby options...inside Safeway, King Sooper, and a new one coming on Interquest. If you are travelling through, keep going! I see that a lot of folks have left 4 and 5 stars... but have they really compared this location to others? Or have they just settled? It's sad ... they should try the Starbucks off Briargate and Union...top notch! Finally, I realize that some Starbucks person whose job it is to watch these Yelp reviews is going to come back and respond with excuses, promises, or perhaps something to try and make me look as bad as them. Just know, whatever they write is going to be a bunch of lip service. I find it pretty impossible that this location would ever make the necessary changes to make this location a desired destination! read more

They gave us cold coffee. We asked for hot replacements. We were asked to pull up and wait. The girl that delivered us half of our replacements was really rude and stormed off when we asked for the rest of our order. She came back and fulfilled the order and treated us like we were out of place. She was very rude. Serve hot coffee and you won't have to replace them. Pretty simple. read more

The worst Starbucks I've ever had the hassle of ordering from. I'm not familiar with their sizes so I asked for a "bigger" drink size. The cashier recommended grande - come to find out a grande is not big by any stretch of the imagination. I could have asked them to correct it but the other downside - it took twenty minutes to get a tea and frappacino. I was not going to wait another twenty minutes for a replacement. read more

It's a Starbucks so it's predictable no matter where you go like a Catholic Mass. This location offers fast service that is very much on the chatty, friendly side. No complaints in any department, but then again I sort of long for some deviation from the standard Starbucks fare. Maybe I'll invent a specific drink and see if they'll name it The Timmy and put it on the menu. I need variety! read more

As much as I hate giving bad reviews, after having gone so many times to this location before work and having them mess up my order every. Single. Time. I felt the need to post. The staff is mostly friendly but clearly a mess. If I want it iced I get it hot, if I want a certain type of tea I get another, if I want it sweetened I get unsweetened. And then I always get guilted into keeping it and moving along because if I say anything, they get visibly hurt, and give me a face while they tell me they'll fix it but passively aggressively look at the line behind me to indicate it'd be VERRRRRY inconvenient for them. read more

I give most starbucks 5 stars and rarely give 3 stars. The staff is extremely friendly, but 3 times they have made a crappy Oprah Chai Latte. Not sure what they do wrong but it was no good. The blonde roast has been awesome each time. read more

I've been through here quite a few times. It can be a bit slow on occasion, but overall its good service and a decent Starbucks.