Raul I think that was his name opened the door as I walked in and that was very friendly and inviting. I also ordered a venti caramel macchiato with extra caramel and it came out perfect. As you know Starbucks writes on cups now or makes a face but today I saw a cup that said coffee is super meowtastic and I asked if I could get that one. It was a trenta cup but they made my drink in it because I thought it was so cool. Thank you so much Starbucks for making me feel good this morning. They also are playing this song I heard in a skateboarding video a long time ago. Song is called Chan Chan by Buena Vista Social Club. read more

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Now sure what's going on at this location but the baristas here make the drinks horrible . I use to love going here now the drinks look watered down and they are not making the drinks how it's presented on the menu . (Go to Pacoima inside target ) to get your drinks right . Now not only do they taste horrible they dont even fill the cup up right it's literally missing like 1/4 of a cup of the drink ! I asked them kindly to remake one of the drinks in which they returned it almost halfway and my other drink was absolutely horrible ! I didn't want to return anymore. It please Starbucks train these people to make better drinks or maybe these people reat hate their jobs . I'm no barista but damn they don't know any ratios at all almost $14 for two drinks down the drain .I'll blame myself for giving this Location a chance even after always being let down ! read more

I come here personally & for work as a dasher . I bring my daughter & the staff is always super friendly with her when she orders (she's 5). As a dasher they're always fast & friendly with not jst me but all customers . The place is always super clean & the drinks / food is always great . May be a line since no drive thru & parking can be rough but they're fast & you can always use mobile app to order ahead of time read more

I rarely go to this Starbucks but Siri informed me that this was the closest one! Anyway mobile order, they had my drink sitting in a corner! Had my personal Cup! So when I walk in zero 0 greets , ok ? So I waited like a good 10 mins , no recognition of my name being called, but , prior I seen my drink just sitting in the corner, so I said wow then need more customer service training! So I took it upon my self to professionally assist myself to grab my $12.00 drink and kindly pour it into my personal cup! I WILL NEVER COME HERE AGAIN! #PLUTO read more

Starbucks - TRUE - Coffee & Tea Near Me - Mission Hills, California

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I parked at 8:13pm, lights were still on, employees were still in there. As soon as they saw me get off my car, they turned off all the lights. read more

Starbucks - Their hours are not accurate. - Coffee & Tea Near Me - Mission Hills, California

This Starbucks is one of my go to locations before heading into work. The staff are always so welcoming when you walk inside. They greet you with a smile and tons of "hellos" which makes me happy. The drinks are always made very well. I usually order ahead of time on the app so my order is already waiting when I arrive. If you're in the area, be sure to visit this Starbucks if you like good customer service. read more

Very impressed with this location. The entire team was really hustling and it was very busy. Victoria was coordinating the whole team and it was really impressive to watch, She and the other workers greeted each person when they walked in and were just very engaging. Whoever is leading this store keep up the good work! read more

Big Bro and I woke up at the crack of dawn to get going on a 6 (or so) hour trek to the East Bay. But first! A coffee stop. So glad it's close to the freeway. Might as well make a bathroom stop while we were at it. No crowd since we were early so it drinks came out quick: iced caramel macchiato for Big Bro and my usual iced matcha latte. DRINKS: 4. As expected. Our palates liked it. VALUE: 3. Average for Starbucks' standards. SERVICE: 3.5. Service with a smile even at that unholy early hour. PARKING: Shared with others. Not an issue on an early morning weekday. OVERALL: 3.5. It was a convenient stop, gotta say. We certainly were glad of the find! read more

Starbucks - Coffee & Tea Near Me - Mission Hills, California

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Red cup day kicks of the holiday season for a Starbucks lover like myself. Today you get a FREE red cup with every holiday drink item ordered. You cannot purchase them separately. I was worried about my mobile order and if I qualified for a res cup so I called my local Starbucks and they said "yes with any holiday drink item" My drink was ready when I arrived and the store was already decorated festive getting ready for the holidays. The staff knows me and always give a friendly greeting. Today I ordered the Gingerbread Oatmilk Chai with no water. It was delicious! I am a Chai fan and this wasn't too sweet at all. Will definitely order this drink again. read more

Starbucks - Red cup day 2023 - Coffee & Tea Near Me - Mission Hills, California

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Service here is really fast. I hate the parking. Usually I park in the other lot and walk across the street. They always have a huge variety of merchandise too. There's no drive-thru. They always make my drink the same. The Starbucks closer to me always gives me different things. It's always clean when I have gone and everyone seems chill even in the chaos. Really hate that they don't have plug ins for your chargers. read more

Starbucks - Double shot espresso with a splash of almond milk and all that good stuff. - Coffee & Tea Near Me - Mission Hills, California

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Me again, with yet another simple order not made correctly. These baristas are clearly not able to read. I actually called though and spoke with the STORE MANAGER himself to make sure the drinks were made right, and even THE STORE MANAGER RAUL JACOVO could not simply not add ice to a beverage. Now I see why the team is messing everything up. It is the blind leading the blind. He also refused any type of remake or compensation because it was through DD, but DD is refusing anything because of their number of mistakes at this point so more money I get to just lose. Great job coaching your team Raul, now coach yourself. read more

Starbucks - Should be no ice but you can see the ice - Coffee & Tea Near Me - Mission Hills, California

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I buy from this Starbucks all the time we can run my history we can run my receipts , I asked for a fucking water cup , they said new policy they can't because we have to buy something and all the times I left with shitty warmed up sandwhiches cold I'n the fucking middle and coffee shittty made i never complained I just ate the shit they served me now I don't feel like coffe just a water I wasn't feeling good haha and they refused I asked to redeem my points for it they said I couldn't , it's so stupid I'll post a pic later of the cold Sandwhich . Stupid to support business that can't even offer some water , at this point I want my points cashed out and no longer support them. read more

Starbucks - I always redeem and re start but fuck them it's getting hot and can't even give a water , - Coffee & Tea Near Me - Mission Hills, California

I literally come in here and spend so much money almost every morning and all I wanted was water and I got a whole story about how I gotta order dude it's water do your job and just give the water RAUL I even ordered a Starbucks I didn't even want because all I wanted was water . And the funny thing is they took longer on my drink but jokes on you I'm not on a rush and I got TIME today read more

I went today to order for my kids I had 9 kids the girl Anahi was very rude since I got there am asking each kid to order what they wanted and she had a stank face on her she made it obvious that we had order by apologizing to the guy behind me with sarcastic I spend 75 dollars and then rudely told me she couldn't change my 100 bill this is ridiculous I can't Even get drinks and then my order was all wrong and her manager that was a guy didn't get his name because he had no name tag said no he couldn't change my bill if you can't work in customer service quit and get a better job that can suit you because Starbucks it's not it they didn't a horrible job not only that there was black stuff in my drinks which is disgusting and nasty read more

Drinks never taste right! And look at this the entire drink is foam way better Starbucks out there! read more

Starbucks - The entire drink is foam!!! - Coffee & Tea Near Me - Mission Hills, California

The staff was professional and quick with my order. My grande latte was fine. This review is more for the store. It was 9:45am. Not sure if this location gets most of their business very early in the morning. That could explain the dirty floors. The bathroom needs remodeling. The sink had rust stains, the floors were dirty and it just needed tending to it. There was litter of paper on the floors and toilet paper in the bathroom. I could have taken a picture, but I did my business and got out of there asap!! read more

I am very disappointed with the Starbucks at this location! We stopped to get a coffee, and my husband asked for permission to use the restroom before I made my order, and the employees pretty much told us we could not use the restroom if we did not have an order with them and that it was a new policy. It is very sad that with all the money we give to the Starbucks businesses, we can't even use the restroom without being questioned. Shame on them! I'm never going to this Starbucks again! read more

Stopped by this location with hubby to grab our Easter morning coffee. Parking lot is pretty small but there is street parking right on the side of the building. They have some seating outside to enjoy your coffee if weather permits. I was a tad bit disappointed that they were out of oat milk pretty early in the day. Anyhow, we ordered our drinks and bread. We went back in to get our drinks but bread hadn't been warmed up yet so we still had a bit of a wait. No biggie, they were super busy. Overall, service was good, not sure if I would return. I do prefer drive through locations better. read more

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I've been to many Starbucks in the valley but this one, this one is pure GOLD. The staff is awesome, the coffee always tastes fresh and I wish all other Starbucks were this good. I wanna thank all the staff members for their outstanding customer service and barista skills. I always recommend this Starbucks to friends and family. read more

Starbucks - Coffee & Tea Near Me - Mission Hills, California

I was there with my dog outside and an employee said if my dog continues to bark we would have to leave. She's a puppy and want affection from the people she sees. I guess we won't be going there anymore. read more

Thanks u guys for the amazing service and yummy gingerbread cafe late and cookie and cream cake pop

Unbelievable‍ ordered 3 drinks of the same he makes 1 by 1 while in between making others ? What the heck?

Starbucks is Starbucks, right? Same thing -- same coffee, same food, same atmosphere, same staff? Wrong!! OK, this isn't one of the newly refurbished location. It's noisy. It perhaps isn't quite as sparkly clean (not to imply that it's dirty -- just older and worn). But the staff here is phenomenal. The young man, Josh, who greeted me at the cash register and took my order is without a doubt one of the most friendly food service workers I've encountered in ages. A warm good morning -- asked sincerely, not by rote -- how I was doing, what I did for work, and then a conversation with me about my job, how I help people, if I liked it. This young man will go far, no matter what he chooses to do in life. His way of connecting with people is amazing. I made a point of telling the manager Raúl what a great employee he had in this young man. read more

I frequently visit this location 3-4 times a week. Yesterday I took my kids next door to the Jamba Juice. They have no public restroom so i decided to take him to Starbucks. I kindly asked the cashier for the restroom code for my 8 year old son. To my surprise, I was asked if I had placed an order. I advised her that my child needed to use the restroom. She explained that the company had a strict policy on bathroom use which required me to make a purchase prior to using the restroom. I was so upset! I give A LOT OF BUISNESS to Starbucks and this was how I was treated! I even offered to show the manager all my receipts from my purchases at this location. In fact, one receipt was from that morning. I ended up purchasing a side of cream cheese so that they could let him in. THIS IS RIDICULOUS!!! What pissed me off even more was that the cashier still took her sweet time to package the cream cheese into a bag and then gave me the restroom code. I told her that I OBVIOUSLY didn't want the cream cheese and left it at the counter. If the company made this policy, it was meant to keep the homeless out! Have some compassion for your customers! Starbucks has lost all my business. They will not get a single dollar out of me going forward. Id rather bring coffee from home or go to another establishment! read more

Last time I'm coming to this location, they never have anything I'm looking for. Last time I came the ice machine was down so they couldn't offer any ice drinks and today they don't have cold brew. read more

I stopped by this Starbucks to get my wife her Blonde Vanilla Latte since I was across the street shopping at Vons. This location has a small parking lot but you can also park on the street if there space. I parked across the street in the plaza where Vons at. When I walked in, I was able to put the order in right away since they weren't busy. The person working the cashier was nice and the place is set up nicely if you want to stay there to work. My drinks did take a while to make even though it didn't look like they had much orders. There were like 7 employee behind the counter and they were just gossiping about a co worker or someone else. I stood there watching them because I was waiting for my drink at the pick up area so I was annoyed. After my drink was made, it just sat there because the person putting the lid and announcing the name was talking to the person who made the drink. It wasn't my ideal situation but also not the worst I seen. They filled up the drink almost to the top with little ice. read more

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Whenever I come to this Starbucks and ask for light ice i get a full cup of ice. I ordered an iced shaken espresso with soymilk then noticed they poured oatmilk on it. They confirmed they accidentally put oat and then remade it. I and got a couple sips out of it my venti size until I finished it since it was covered in ice. read more

Starbucks - Light ice sure - Coffee & Tea Near Me - Mission Hills, California

Hit and miss like ALL Starbucks across the board. Sometimes you get the correct order sometimes you don't... surprise...surprise... They just need to read the order correctly and follow the directions. Overall it's just good. read more

Friendly service. Drink made perfectly. Tons of mobile orders but took great care of walk ins. Clean store. read more

Starbucks - Love the artwork! - Coffee & Tea Near Me - Mission Hills, California

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Dirty dirty.. When I asked politely if one of the staff could sanitize the table that I would like to sit at so that I could have my coffee and a meeting. I got a subpar cleaning. Quick wipe over the table and then food all over the windowsill and she just threw it right onto the floor. And then politely asked if you wouldn't terribly mind drying the table and she told me that there were napkins across the way. I said would you terribly mind taking care of that for me. And she repeated that there were napkins across the way. I then again said that I'm not the employee and I'm a guest with you care of them like I can care of that and she blurted out something rude stormed over dried it off and said that we're not a restaurant. This is subpar standards for Starbucks not appropriate. These employees are inconsiderate and entitled. I cannot stand the level of service In this town. RUDE read more

I'm adding this review to reflect today only... I tried to add a Mobil order, but the site wasn't allowing it, but showed that they were open. So I decided to stop by...still no good. The regular hours sign says they open at 5:30 today, it was almost 6:30 and the door is still locked, although we can see employees sticking inside. I fully understand sometimes things happen, employees run late, schedule changes...and although they obviously were able to shut down ordering ahead, more communication goes a long way at a time like this. Just put a note on the door saying when you'll open, instead of us wasting our time standing outside hoping for it. I'm sure by now I've got a lot of "Karen" comments coming my way, let me help you, yes, there's a Starbucks down the street, I'm fully aware. I carpool from this location to clinical rotations today. Yes, there are other options, but again, carpooling. And regardless, the bottom line is poor business management. Whatever the situation was, communicate it so we can make a decision of how long we are willing to stand outside and wait! Just hoping management sees this to avoid it again! read more

This Starbucks is a hit-and-miss; Sometimes the drinks are just right, and other times, they are way off. I took a drink back during my last visit and did not appreciate the manner in which the cashier told me, "What's wrong with it?" What's wrong with it is you didn't make it as ordered, and now I wasted time returning for you to attempt to get it right. read more

This was a quick stop with a special someone, once upon a time. The place is ok in size, and seating was no problem to find. I was there to chat over coffee, but I see that it would be an alright place to study and be productive. The staff here was friendly, and efficient in processing our orders. The place was clean and organized, to include their outdoor seating. Speaking of which, this is a great place for outdoor seating to get in that fresh air. Everything else is what you'd expect from a Starbucks locations. If you find yourself nearby, I'd recommend you come here for a caffeine boost. read more

Without fail every time I come and I mean every time I come they mess something up on my order. When it's busy I am more understanding but I mean 100% of the time they get something wrong. I drive out of my way to the Starbucks on reseda and Plummer just because if this. They are way friendlier there and their mess up rate is .1% read more

My drink was sooooo good!!!! And they're fast!!! Orders 7 items and they finished so fast even with a long line read more

Starbucks - Guy who made my drink made it sooooo good!!!!! - Coffee & Tea Near Me - Mission Hills, California

If you come to this Starbucks on a weekday morning, you will probably find a long line. It is one of the busiest locations I know. Mobile ordering is probably the best way to go for this location. The parking situation is very challenging at this location. There are not many spaces to park and some of the spaces are very compact so people tend to double park. read more

Can never get a simple order right. Third time they have either added vanilla to a latte or left off the triple shot.

they're just so nice, love the workers! every time i go, everyone is so nice. Good study place aswell

Terrible customer service. They want to charge me almost $7 for a drink I have been getting for months at any other Starbucks for less than $5 bucks. SMH. Place is dirty. read more

Been to this starbucks a few times. Service is always nice and my drink always tastes satisfying. I love when baristas are nice and friendly even when they deal with grumpy customers that definitely need coffee. Haha read more

Starbucks - Patiently waiting for my complicated order. - Coffee & Tea Near Me - Mission Hills, California

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