This little starbucks is so cute and hidden. I love coming here to grab my Matcha. My go to order is the Lavender Cream Oat Matcha you need to try!! :) I love how you come in the store and your mobile order is waiting for you. Making it so easy to go in and out. The staff is always so friendly and welcoming. read more

Starbucks - lavender cream oat matcha - Coffee & Tea Near Me - Granada Hills, California

See all

Cassandra was eavesdropping on my conversation with my girlfriends regarding my protein box I ordered because I was displeased with the timeliness of it being brought to the bar cause I ordered it ahead of time. And she goes, "You can always get a refund if you don't want to wait." And my girlfriend responded by saying, "No it's okay, we want it. That's why we ordered it." So I was waiting on another egg sandwich and she left it by the oven purposely so we'd wait longer and I had to ask another guy about my ordered and he went and grabbed it for me and she was staring so I know she did it on purpose. Horrible customer service.. read more

Haven't been to this Starbucks in a long time but decided I wanted some coffee with my fiancé. Both drinks came out great. Line was not too long but it did take a while. Staff was great read more

I had an amazing experience thanks to Moe's outstanding customer service! Moe was friendly, attentive, and had a great positive attitude. He went above and beyond to make sure everything was handled smoothly, and his positive energy really stood out. Highly recommend all because of Moe! read more

All the drinks are delicious my favorite drink is a pink drink light ice with Matcha cold foam. The grilled cheese and cake pops are both delicious. My family loves the breakfast sandwiches and can eat them every day. The workers are kind and know how to make the drinks well. The inside is pleasant and I like how there's lots of seating. read more

Starbucks - Grande pink drink in a venti cup light ice with matcha cold foam - Coffee & Tea Near Me - Granada Hills, California

Great 'bucks. Helena is the best, always friendly, gets the drink right, super friendly and welcoming, as are others there. 5 big stars!

All good on this trip - had a quick drink & bite while my car was being repaired next door. Clean restrooms and fast service ! Plenty of of places to sit inside and out :) read more

See all

Ordered a protein Matcha green tea latte and the drink was all foam literally. Very disappointed with this place. I always do mobile order and this is the first time they messed up a drink read more

I ordered in the store for in store and I sat for nearly a half hour before they told me my drink had been ready for twenty five minutes and getting cold on the counter. How hard is it to say my name especially when they ask you for it. Also no apology just a "here". I have had good and bad service at Starbucks before but this takes the cake. Fabian took my order, then took 30 others. Is it a race thing? I'm Jewish and he seemed anti Semitic. I just wanted coffee. The girl there seemed high. She was dazed out. Everyone else seemed to be served appropriately. If you don't want to work then don't. Don't take it out on the public.. read more

Yikes. I'm sad to bring it down two stars but this is my daily Starbucks and I place a mobile order first thing in the morning to pick up on my way to work. Service hasn't been great the last month or so and I wonder if it's because of the holidays? I honestly don't remember it being this bad but lately when I place a mobile order (same time every morning) I found myself waiting a couple of extra minutes because it wasn't ready by the time it said it would be. It has been getting longer and longer the last few weeks too. The free red cup day is really what caused me to update my review. I placed my mobile order same time as always, even a little earlier this time to be safe. I get there and the place is PACKED. You can barely walk in because everyone is crowded around the pick up station. I decided to walk up to the counter since there wasn't a line (yet) to ask how the free red cup worked for mobile orders and she said they should give it to you at the pick up station. She didn't even offer it to me knowing I placed an order. I walked away and waited. About 15 min after my pick up time, I was getting a little worried. They were slowly updating us by calling names in the queue that they were working on. Those didn't even include the ones whose tickets haven't even been printed yet. 25 min passed. I walked up and asked one of the baristas, Alexis, on my order and she said my name is finally in the queue and that they apologized for being about 30+ min behind in orders. I asked her for my red cup in case they ran out and she handed it to me no problem. She didn't ask if I ordered a holiday drink so honestly if you didn't, you could've gotten one anyway lol. I waited some more since I knew my drink was coming up but by that point I had to text my boss that I was going to be late to work. Frustrating and so unnecessary. Could've been avoided maybe if I cancelled my order and just went without coffee and get a migraine the rest of the day. Idk. But I waited and watched other customers get upset and even one barista who I believe is named Jilisa (has a septum - nose piercing) was actually yelling back at customers. So unprofessional and doesn't help the situation at all. From my retail experience, it's never a good idea to raise your voice at a customer.. I know they're super under pressure but if they were more calm about it, there would be less angry customers. 1 hour later, I get my drink and free cup. Absolutely awful and not worth the wait and my drink wasn't good. Wish I had gotten the refund and just ordered my regular drink. IG: @ammysalamii read more

See all

Does my drink taste incredible: yes it does. Is it what I asked for: no. I said to the cashier I wanted a venti and yet it's a surprise when my drink is already made and it's one size lower than I asked for. The lobby has very little trash on the floor but definitely needs some cleaning. The 4 out 5 tables outside have trash on them and it appears it's been sitting there for over two hours since the time is on the cup. Yes I think the people should have thrown their own trash away but come on SB. I've been enjoying my coffee outside and the trash still remains on the tables. (Edited my review and brought it down to a 2 star rating from my original 3 stars) My cheese Danish isn't hot nor is it very warm either. The taste of it is very good. It's one of my favorite items I get from SB. read more

See all

The customer service is horrible. The ladies who work there always like to take forever to make the mobile orders on purpose when they are doing nothing. I would understand if they are in rush hour but taking their sweet time and not giving good customer service. read more

Thank you to whoever made my drink this morning!!! 7/18 job well done. Made mobile order and service was fast !! read more

Starbucks - Whoever made my coffee today . 7/18 made it to perfection!!!! Job well done - Coffee & Tea Near Me - Granada Hills, California

I ordered an iced vanilla latte at this Starbucks. The taste was good, but more than half of the cup was filled with ice. For the price I paid, I expected more coffee and less ice. read more

This Starbucks is full of incompetent baristas, and unhelpful supervisors like Katrina. For the SECOND time, I ordered drinks with NO ice, and was given all of my drinks FULL OF ICE. I do not drive, and therefore cannot just go back at any time to get my drinks remade, but upon explaining this to Katrina, I was met with a simple there's nothing I can do, and refusal to give me the employees name who can't read a label even though they work at Starbucks where you read labels all day long. You're refusing to give me a name? I've worked in customer service for over 15 years, and never once have I, or my fellow employees refused to give a name to a customer. You work in a PUBLIC setting. I told her that I can walk into the restaurant and READ EVERY SINGLE EMPLOYEES NAME TAG, and yet she still refused as if I was asking for a personal address or phone number. Appalling, and disgusting behavior from this location. Katrina said she would coach the barista but I'm not sure how you teach a grown adult to read? Why is this person working here? Then again, I had called ahead, prior to my order even being made, to tell Katrina to please make sure there was no ice as last time I ordered from this location they put ice as well, and she couldn't follow through with that simple task either. So clearly this is just a Starbucks full of morons. I can't imagine someone going into this location with a complicated drink order since the simplest of tasks cannot be followed. The worst part though actually is the lack of sincerity in the supervisors voice, and no type of compensation offered to rectify this situation. I've been a customer for years but Starbucks has 100% gone downhill. Disgusting! Please start hiring back employees who can actually do the job correctly. read more

Starbucks - NO ICE!!!!! - Coffee & Tea Near Me - Granada Hills, California

See all

I got customer service. I was treated friendly. I didn't get looked at crazy. It was just a nice place to be. It was clean. It was warm. There was ample seating. It was festive. And they had all the Christmas stuff 30% off. Way to go Starbucks. Nice to know that their Starbucks in sundown towns.. read more

Starbucks - Storefront - Coffee & Tea Near Me - Granada Hills, California

See all

I love the food here and Lucy was amazing service provider. I love her! She was awesome and so helpful and kind. Ambiance is outstanding I've made long life friends here. read more

I ordered a matcha and it was made by Lucy I believe it was her name .... Did not make it right and I asked for a remake and it was even worse ! Left matcha crumbles in the drink ! read more

Love this Starbucks! I appreciate that the employees are friendly and efficient without doing the whole fake "how was your day?" small talk all of the time. They make my drink perfect too! read more

Coffee was very mediocre at best, service was very good but coffee was not right. Somehow the place was empty and I think the gentleman may have been in a rush... thank you for trying. read more

This Starbucks is my favorite every time I order online they are always so quick and my drink always comes out perfect. I always prefer to order from this location. The workers as well are the sweetest, they actually enjoy their Job and make customers feel appreciated, well from my experience. Especially today I order my usual drink and was feeling sad this morning due to the passing of my father, I got the sweetest note on my cup. May they continue to spread positivity to others. Angel sent workers whoever idea it was, you made my day if you only knew how much I needed that message read more

Starbucks - I love my Starbucks 10/10 customer service - Coffee & Tea Near Me - Granada Hills, California

Okay so I just got served my nitro cool brew coffee by the Flash, not even joking. I ordered it outside on my mobile app, walked inside, not even 15 secs went by and he asked me if I made a mobile order. I said "Yes, my name is Rostin however I just placed the order a second ago so I'll wait". The guy looked me in my eyes and slowly pushed my drink towards me like it's been sat there waiting for me to pick it up. I was gobsmacked. How is that possible? I wish I got this employees name because he isn't human. read more

Starbucks - Coffee & Tea Near Me - Granada Hills, California

Seriously nasty! How can you not empty the trash when it's obviously overflowing. The staff seriously don't care ‍ ... Yelp should have a zero star or less option cuz this place would definitely get it. read more

Starbucks - Seriously nasty! - Coffee & Tea Near Me - Granada Hills, California

Worst place ever I got so much ice on a over priced drink 7 bucks for 7sips the service was ok read more

Starbucks - 70%ice - Coffee & Tea Near Me - Granada Hills, California

See all

I ordered a cafe misto and it was perfect. She put a lot of foam. The ambiance is friendly as you are greeted right when you walk in. read more

Starbucks - Medicine Ball - Coffee & Tea Near Me - Granada Hills, California

See all

The staff is really kind and welcoming Appreciate you all for the amazing customer service!!! read more

This is my daily go to starbucks. Minimum once a day, most days twice. Used to be great, i think a guy named Jose was the team lead, very on top of the orders, professional, timely. Unfortunately they recently uprooted the entire team elsewhere and the new crew is TERRIBLE. Super slow... I usually order before i leave my house and its about a 5 min drive over there, I honestly dont mind waiting if it sometimes takes longer. But idk what was going on last week, i did the same thing, get there and theres a TON, i mean maybe 30-40 people inside this small starbucks all waiting. A guy waiting told me they just announced all drinks will be 30-40 mins delayed from the time its supposed to be due. Huh? Luckily i work close by too so i left and came an hour later. I walk up to the drink spot and the girl behind the counter says , its about an hour from when you ordered your drink. I told her were about there and she asked for my name and walked back. Another employee came up to me and said sorry its a busy day with the cups and all. Ok cool, I understand, without complaints i left and came back to still no coffee an hour later. So i nicely let her know i wont be able to go and come back. She said you can get a refund, peek over and its a HUGE line. Huh?! read more

Hands-down probably one of the worst Starbucks I've ever been to. I go to it since it seems to be the most convenient location yet I have been disappointed almost every time. There have been multiple times where I do the online order and they still manage to get the order incorrect (ex: sometimes I'll order a hot latte and I'll get the an iced latte). This morning I ordered a light ice beverage and it came full of ice not even half way... the espresso tasted burnt and they barely put enough soy milk. I say this bc I get the same order every-time and you can tell the difference. Sometimes it's better to just drive an extra couple miles to another location (ex: the one on Sepulveda and Nordoff has a really good record and they always make my drink right). read more

Starbucks - "Light ice" not light ice - Coffee & Tea Near Me - Granada Hills, California

The workers were more concerned with socializing than serving customers. Store was messy and trash full. Behind of counter was disgusting. My to-go order had "settled" and was only about 2/3 full. I asked if I could get it topped off (I ordered a venti) and the girl blankly looked at me and walked away. Asked 2nd girl and she also gave me a weird look and filled it (thank you...). And my food order was nowhere to be found. I got a dirty look when I asked for it. The workers need to be told they need to actually work to get a paycheck. read more

Love how they shut down the bathroom because they are busy. Yet let friends use it. Do better don't be lazy read more

Go to any other Starbucks besides this ONE!!! Horrible customer service. Didn't want to remake a drink that was watered down.

The worst coffee is served at this location. You ask for extra ice they will make sure to put less than the amount it should have. You ask for a extra shot of espresso, they will charge you but they won't add the shot. Thieves. Here is advice for you Starbucks owners, workers, shoppers- ANYONE CANNOT MAKE COFFEE. Just because you can mix a few liquids doesn't make you a "barista" knowing how to make good coffee makes you a "barista". I make much better lattes with my Nespresso machine than this garbage they are serving. Check out the image of the drink they gave me today, clearly states extra ice, and quad meaning extra shot of espresso. The drink is milky in color so I know they didn't add the espresso shot, and you can see the amount of ice they put it in. Absolute trash. This has happened so many times that I finally had to leave this review. I do not recommend going to this location if you want quality for your dollar. Might have to rely on Peete's coffee when I'm in a rush. read more

Starbucks - Extra Ice, Quad, clearly written on the label. - Coffee & Tea Near Me - Granada Hills, California

The staff are very friendly. Great customer service. Great vibe. Love coming here. My drinks are always delish! read more

Worst Starbucks in my neighborhood. Got a shaken drink, it wasn't shaken and it tasted horrible. Also watched at least 3 people get shaken drinks that weren't shaken. Girl who took my order wouldn't even look at me and was more interested in laughing with people behind the counter. As a barista myself, worst Starbucks experience ever. Always disappointed when I come to this store. Never going back. read more

This Starbucks is in a little shopping plaza right by Knollwood Country Club. There's plenty of parking spaces, so no worries about that! It also isn't a drive through :). I went in around 8:30 am on a Wednesday and it was fairly crowded. There were seats open, and there was outside seating, but I didn't feel like sitting next to anyone and opted to take my drink to the car. The cashier's were friendly, and let me take my time as I perused the drink list (I don't go to Starbucks often lol). And decided on a simple small, iced black tea drink with one pump sugar and toasted banana bread. Got into my car, wolfed down the bread because I was starving, so I don't remember what it tasted like, and leisurely sipped my tea. The tea wasn't too sweet, which I appreciated, and it was refreshing. Afterwards I made my way to Knollwood Country Club for my compay meeting! read more

Workers here are like family. Remember your names and orders. Love coming here. My favorite Starbucks

literally the worst fucking starbucks i been to staff is not trained and the store is a cluttered mess. so basically i had a pick up order cuz i need to go and i dont really feel like talking to anyone, right. they messed up my drink and put no topping and the wrong foam, meaning the barista cant read and needs to go back to school, and they didn't have my item which is fine so i went to replace it and they DO have the item i want on display and im like "oh so you do have it?" someone tell me why this lil boy says "no we dont *looks over to his coworkers* hey we should really take that down since we dont have it dont you think " his coworker was like "... we are supposed to be taking them down" laugh everyone because the customer service is a joke read more

A sweet message with my drink. It's the littlest things that can make someone's day. Thank you for whoever wrote on my cup this morning. Very generous and definitely made me smile. Having an employee that goes out of their way to write a nice message can make anyone's day. To me it was extremely thoughtful. Thank you so much! read more

Starbucks - Coffee & Tea Near Me - Granada Hills, California

This is the best Starbucks. From ample parking, amazing customer service, no crowds, great location and good coffee. They recently remodeled it so it's gotten a bit more crowded but there is always room. The remodeling also looks great but the main reason for my review is just to share my experience on the customer service. I've been going here for about 5 years and granted the staff has changed but it must be the management or something because the service is always 5 star. I've moved since then so when I'm in the area I always stop by and the service is even better. I can't remember any names but honestly each and every one of the staff members are so wonderful here. read more

Good way to start and end your day. Delicious food and drinks. Love how everywhere you turn, there is a place to do work, have wi-fi and gather your friends and family to hang out. read more