Good experience at this location. Good customer service and super kind. I wanted to give my props to the person who helped me with my order I didn't catch his name but he was the kid with the buzz cut super patient. read more

I really need to come visit more lol!! It was so good. I don't typically go out for ice cream as much as I used to and also because I don't have much of a sweet tooth so I don't ever really crave it. Parking lot here is huge since there are other businesses in the plaza. There are some seating inside and window/bar seating as well. I really wanted to try the Dubai Chocolate Shake since my friend recommended it and they did not disappoint!! Perfection in a cup. The kataifi topping is heavenly and pistachio sauce drizzle, perfect!! Loved every bit of this drink and if you like pistachio, you'll love this! Love a good texture in my shake lmao. They made it so quickly too and it wasn't very busy. Looking forward to coming back! IG: @ammysalamii read more

See all

Yesssss Baskin-Robbin's!!! I love it!!! The sherbet is the best when I do eat ice cream. This is my fav location and very good customer service!! Today o came for my mom and got her Jamocha almond fudge with coconut nutty. It was very busy for a Sunday but the line went quick!! It's always clean and lots of seating. It's very convenient and easy parking here!!! It's a pretty decent size at this location so they have good selections of ice cream cakes. Highly recommend!! -Marshay D. read more

See all

I love the owners of this location. They're so friendly and kind. Every time I bring my kids in they smile at them and are so patient as they decide on what they want to eat (while obliging them with as many samples as they want even when I try to curb their free mini meal). I've come here a few times to pick up ice cream cakes. I've found that strangely it's always a few dollars cheaper at this location than other 31 Flavors in the area (I'm looking at you 'turkey' cake). The interior of this store is always clean and well organized. they have minimal in store eating areas, but they're clean and comfortable. Honestly, for being a franchise of a huge chain, this location feels much more mom & pop/neighborhood store than you'd expect. read more

Continued tradition and deliciousness!! cant wait to be back for some more pumpkin cheesecake ice cream. as always, service is great and staff is always so helpful. store remains clean and welcoming. So much parking space!! which is always great! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

See all

this Baskin Robbins is close to home and we love that they are never busy. We love to stop by after dinner for shakes. A very nice vibe when you walk in. The staff is always so friendly and polite. If the kids need samples they gladly help us out with that. One our favorite Baskin Robbins locations for sure. read more

See all

We've been to this store a few times. Last night after having dinner across the street, we stopped in to have ice cream with Sweet Granddaughter. She was actually interested in a popsicle, but "settled" for ice cream. Dear Hubby sampled a few flavors, as did SG. I can't have true ice cream, and the options for non-dairy were more limited than I would like, so I just had to go with instinct. I had the lemon sorbet, which was very light and refreshing. They had non-dairy cookies & cream, but that flavor isn't really my jam. Interestingly, SG ended up picking rainbow sherbet, among all the other flavors she could have tried. She also decided she liked my lemon sorbet and kept asking for more bites of mine. It's my impression that this is a franchise location, owned by a family with several family members working behind the counter. They were welcoming, and the place is kept clean. The interior decor looks very dated, though. This ice cream shop could use a visual makeover. We were there on a cool evening, so not the height of desire for ice cream. They likely do well on hot days / nights with proximity to the high school. Wish they had a few more non-dairy options. Bring back Watermelon Ice, for example! read more

Always get our birthday cakes from here, always delicious! Cake decorating team is always fantastic

I feel sad writing this review. This location is my favorite location to visit. The other night I walked in close to 9pm to get a cone. When I walked in I noticed one of the guys mopping or sweeping the floors. Then he put the broom/mop done to come help me. I was thinking for sure he would either wash his hands or put gloves on, but sadly he didn't. He touched the cone with dirty hands. I didn't want to make a big deal because the manager was in, but it made me so disgusted and I don't think I'll return. Please pay attention to cleanliness a little more. read more

I took my wife here to get ice cream after eating across the street at Habit Burger. This place is in a big plaza so there are ton of places to park. If you come here at night time like I did, you'll notice that the lights around the parking lot flashes which I think is to keep homeless away. When we walked into Baskin Robbins, they were basically empty with 2 workers inside. My wife got the rocky road single scoop in a cone and I got the oreo cookies & cream single scoop in a cone. We both thought our ice cream was good and we ate it inside the store. They had some cake on display and we thought some of them were nice but I know it cost more here than other places. read more

See all

Horrible customer service! I ordered a vanilla cone with two flavors and I told the older gentleman that worked there it tasted bad if I could get another flavor and he proceeded to say that's what you choose there's nothing we can do about it! Horrible customer service he was just a miserable human being be careful if you go there don't let him serve you the ice cream! read more

This branch is located in a large center with a large free parking lot that never seems to get full. Ordered the Oreo Cookies and Cream ICE CREAM CAKE was a hit: it's a 2-in-1 dessert, cake and ice cream! There was no line to get in or to order. The workers were fast and friendly. read more

Good ice cream but way over priced ice cream cakes. Just a tiny rectangular cake was $32.99! Will be back for ice cream occasionally but never again another pricey ice cream cake for us. read more

Baskin-Robbins - a birthday cake with candles - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

See all

I can't saying anything about the ice cream! It's reliably good at (any) Baskin Robins...though this store seems smaller than the one local to me. The only gripe I have is that there is no place to enjoy every delicious bite....no seating (or dine in option) for their guests...there aren't even any chairs outside! read more

This branch is our go-to. They are always nice, courteous and efficient. The ice-cream is consistently good quality. There are tables and chairs inside for those who wish to sit. The store is clean. read more

The ice cream here is always good and the perfect treat during the evenings. I really enjoy the milkshakes too. The ice cream here always hits the spot especially at night. The workers will also customize your order to your specific liking read more

I normally love this Baskin Robins but not today. They were way too unsanitary! An Indian customer was in there and she never stood 6 feet away from us nor did they enforce it. They never wore gloves in getting our ice cream and even touched our spoons without gloves on. They allowed their Indian friend to stand real close to whomever she wanted to. It was horrible and made me feel very unsafe. I would give them a D in their window . read more

After being in a NOT at fault car accident but being accused of being at fault by the others person car insurance I needed a pick me up. -_- Opted to get a double school ice cream Sunday with pineapple, caramel, whipped cream, nuts and a cherry. The service here is spectacular. They are super nice and very quick. Covid update: yes they are open, yes you have to wear your mask. read more

See all

If I could give less than 1 star, I would. At this Baskin Robins, I ordered a custom cake for a party. The cake was a picture cake that I emailed to Baskin Robins, along with requesting "bright yellow" and a "Happy Birthday" message. Upon picking up the cake, the photo was bubbled, it was dim yellow (not bright), there were marks of ink from the printer, the picture was not centered, and there was no birthday message. The sales associate told me he would give me 3% off. I was displeased and he called the owner, who offered to increase the refund to 9% off the purchase price. I requested a redo, but was informed that the decorator does not work on Saturdays. Being that I had a house full of guests and the party starting in 2 hours, I had to take the cake. The cake was rushed and their was lack of quality control leading to poor service and horrible decorating. I do not recommend Baskin Robins for a custom cake and will never patron this location on Chatsworth again. read more

See all

Due to the low rating review, I was not expecting much when I placed the ice cream cake order for my son's birthday as distance to my home was the primary concern. They delivered what I have asked for and everyone was impressed with the result. Thank you so much! read more

Baskin-Robbins - Birthday ice cream cake - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

I tried their new boba bubble milk tea... more like foba it was so gross and fake. It tasted like fermented raisins and true boba lovers would be DISAPPOINTED. You lost a customer today !!! read more

Baskin-Robbins - Foba (fake boba) - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

My friend PRE-ORDERED my son's birthday cake at this store. Arrived on time to pick it up and they said they hadn't even started the cake to come back an hour later. She explained she had pre-ordered as the party was at a set time. The girl was very rude and told her to come back. Of course we requested a refund and had to scramble for a birthday cake the day of. TERRIBLE SERVICE!!! Do not order cakes from this location! read more

I've gone a few times and it seems like everyone is new and don't know what they are doing. They are always out of stuff like for the Creations for kids they are out of the hats. I went in for the free birthday scoop. It seemed tiny and it's $4.39 if purchased! I got a layered OREO sundae and it was missing layers. It only had fudge on the bottom and 1 layer of cookies. That was it no cookies between layers or on top. I had to ask for fudge on the top. The ice cream scoops were tiny. He didn't even know it was supposed to be 3 scoops of ice cream. They were so small it was like 1.5 scoops. For 9.99 it was definitely not worth it. I've had this sundae at other Baskin Robins and had trouble finishing it. Here it was no problem because it wasn't filled to the top. Will not return to this location. Disappointed! read more

Always live to stop by our local Baskin Robbins Great customer service and friendly staff Highly recommend read more

Shout out to Ferdous!! You can tell that she takes Pride in what she does. Easily the cleanest BR that I have been to, thanks to her. She was cleaning as she goes and I am 100% ok with that. Kudos to her. read more

I scream! You scream! We all scream for Ice Cream. So when the kids or little woman want their fix, we go to Baskin Robbins. In no particular order: Banana Split Banana Royale Brownie Sundae Hot Fudge Sundae Rocky Road Chocolate Chip Mint Chocolate Chip Chocolate Fudge Chocolate Brownie (when it's in season) Clown Cones Ice Cream Sandwiches Cookies N Cream, and way too many more to name. I think they went well above and beyond the 31 flavors motto. They even have ice blended coffee drinks to go along with their malts and shakes. They even have prepacked pints of your favorite and most popular brands of ice cream. The people working here are always super friendly, even when the kids want to try every flavor they have in the place, then say they are full. And even more so when you walk in 5 minutes before closing, and they don't rush you in the least bit. Everything they make tastes just as good, each time, no matter who is making it for you. Round all this out with soft serve cups and cones and its not hard to figure out why we choose Baskin Robbins every time we want ice cream!!! read more

Baskin-Robbins - Santa Clown Cone - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

I went in yesterday looking for an ice cream cake without chocolate. The woman behind register kept offering me cakes with chocolate. I think I said "please no chocolate" about 5 times. So she finally went in the back and said she had a strawberry ice cream with white cake. So I bought it. For $38. Sang happy birthday to my kid who doesn't like chocolate and cut the cake. IT WAS CHOCOLATE CAKE. Needless to say he ate none of it. It's just going in the garbage. A complete waste. I usually come here to buy ice cream but I'll never spend money here again. read more

Walked in today at 11am and was looking for a specific cake. Strawberry ice cream for a boy. They didn't have it. I explained it was my sons birthday. First they said sorry, you need 24 hour notice to have a special order put in. She took a second and decided they could make the cake (because it was a small one). Came back for it at 2pm. Both ladies were extremely helpful and totally made my sons birthday! Thank you guys so much. A big thank you to them!!!! read more

Honestly, the store isn't that bad but it's the fact that every time I go the shakes are like soups, nothing near thick and it kinda saddens me, customer service is great but, I just think the shakes have to be worked on read more

Best cappucino blast!! Get with jamocha! Staff is accommodating, giving best promos and deals to fit your needs. read more

Great service always fast. Get the mint shake it's great. Cool spot to chill. Definitely going to come back

I asked for one scoop Sunday and got a baby scoop of ice cream. Never will I go back there again the person helping me was preoccupied looking at other people in the store. For the money I paid for that Sunday I could have gone over to Munchies and got more for my money. read more

Okay the ice cream is great so me and my best friend, Jessica, walked here from our houses local in granada hills... me and Jessica got a scoop of ice cream in a sugar cone each + colored sprinkles and by the way the man put sprinkles only on the top, not all around the scoop like it should me. Now let me get to the good part; we started to count out change from our wallet and we got to 4$ in change and as i was about to pull my visa card out to pay for the rest (the bill was $6.37) he smerked off at the mouth thinking i was trying to walk away not paying the full price. I slammed down the change and pulled out my card... that shut his mouth. read more

Baskin-Robbins - Scoops - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

Be careful of the red ice cream cake here. The red frosting taste like poison. My two year old will have red hands all week because the only thing that can take the red out is paint thinner. read more

Baskin-Robbins - Red poison frosting on s ladybug cake - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

RUSTY SCREW IN ICE CREAM! For your own safety, and that of your children's, DO NOT GO HERE!!! My husband and I(I'm currently 8 months pregnant) took our two sons out for ice cream here. I ordered my 15 month old toddler a small ice cream. I went to give him a bite but he was distracted by his older brother(thank the Lord!) and I took the bite instead. I was shocked when I felt something hard and sharp in my mouth... it was a rusty screw!!! I can't even believe I almost gave that bite to my baby!!! My heart sank immediately at the bullet we dodged. We told the staff right away and figured out it came out of their old, outdated ice cream cases... all the other screws looked rusted too. Not okay! Especially a place people bring their children. The owner offered us a free cake... seriously? Like I would ever trust this establishment ever again! I will be reporting this disgusting store to their cooperate offices. People who cut around the corners to save money shouldn't be allowed to serve innocent children. read more

Baskin-Robbins - Screw in ice cream at Chatsworth basking Robbins. Owners don't even care - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

Any time I ever go to baskin Robbins I get the same thing - brownie warmed up, one scoop vanilla, hot fudge. This is the only place that seemed to not get it. I even asked her if it was warmed up and she said yes. Not only was it not warm at all but I could literally chew through the chocolate chips so it wasn't tasty at all. They weren't all that pleasant either but it's a hot summer day in the middle of the pandemic - I'm sure they're swamped. read more

I enjoyed a single scoop of Ice Cream (mint chocolate chip) at this location and enjoyed my experience in a cool atmosphere on a warm day so this was definitely a pleasant time had with a sweet result! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

It was a warm day today and my pup and I were really craving an ice cream sundae. We came here oober excited! The lady however didn't seem as excited and instead drained like she could sleep for 15 decades. Yikes! She started about how dogs are not allowed. I told her that he is locked up in a bag and not hurting anyone. She finally caved... I explained "may I have one vanilla and Carmel sundae carmel instead of chocolate." She walks over and pours hot fudge on it! Huh? Haha okay she said she thought I said chocolate and carmel.. uhhuh.. I told her that I will take that one if she makes anothernone without chocolate and "to please dress this up a little more". It looked like a nasty concoction. She did better the second time. Ice cream was good! Percy enjoyed it. :) read more

Baskin-Robbins - Percy enjoying his a sundae. Mmhmmm - Ice Cream & Frozen Yogurt Near Me - Granada Hills, California

A great Baskin-Robbins location. Clean location that is staffed by friendly people.

When I got home with my ice cream I realized that I did not get what I had ordered, despite being very clear of what I wanted. One of the employees showed no regard for my wants for my order. I rarely get ice cream and I was craving this and it got completely ruined. I don't think I'll be back to this establishment for awhile. read more