I like this location. It's big with plenty of seating and I like that they have small couches that make it comfy to just relax. Brews are typical Starbucks stuff. Had my Frappuccino and a black coffee. read more

No line. Fast service. Steep prices. Open when I needed early morning, pre workout coffee.

I ordered an iced matcha latte and the service was fast but my drink payed the price for the quickness. The matcha wasn't blended properly and I could see clumps of the powder inside the caramel at the bottom of the cup. The starbucks wasn't pack at all so they had no reason to rush, an extra 30 seconds to blend the matcha would have been enough. The environment was fine but the server seemed like she didn't want to give us more napkins when we asked for more. read more

Starbucks - Coffee & Tea Near Me - Middletown, New York

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Told Ya i'd be back! Ordered out from here using Uber Eats on Saturday March 2, 2024. Ordered the Grande Mocha Frappe with a shot of hazelnut, and 2 double chocolate cake pops! order was recieved timely and was very tasty! probably would order again soon! read more

Employees cannot pronounce peoples orders. Waited over 15 min for 1 drink. Absolutely terrible service and rude employees. read more

Starbucks has sooo many drinks and treats to choose from. My favorite is the vanilla bean frappachino and a cake pop. They literally have the best cake pops ever!! This Starbucks is also very clean for how busy it is. There's always a line! read more

I Always go to one by Walmart great customer service coffee is always on point they all different types of drinks read more

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I was at Target and decided unfortunately to get a coffee at Starbucks. The line wasn't very long but it took an extraordinarily long time to have my order taken. The counter person appeared way too stressed . The line grew increasingly long and the ambiance, : well let's say it was simply chaotic. I ordered a Caramel macchiato upside down and it was not prepared as such. read more

I personally really enjoy this Starbucks, it's my go to for when I want to enjoy a cup of coffee and binge a few chapters of my latest book. The staff has always been super friendly and respectful, they've always greeted me with a smile. In fact I saw one of the employees(Shea)help a customer carry their stuff across the street the other day. It was a really nice gesture. It's just a nice laid back place to be in the mornings. read more

Servers are mad disrespectful and stuck up, the coffee tasted absolutely horrible, won't be my first choice ever again

This is a busy spot!! If going through the drive through at certain times (morning rush) be prepared for the line! I will say, however, that the line does move fairly quickly. I was really wanting to try out their Beyond Sausage Breakfast Sandwich and it did not disappoint. Not the cheapest sandwich to get but especially if needing a vegetarian option will traveling a good place to keep in mind. The sandwich is not vegan. It includes eggs and cheese FYI- maybe one day they will make w vegan version (hint hint lol). Also tried the Strawberry Acai Refresher and it was great. Definitely recommend light ice as it waters the drink down easily. read more

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Waited 32 minutes in the drive thru line of 8 cars. Staff needs better training, or better staff.

The service here could use some fine tuning. I understand busy but it appears they are also understaffed. I remember a time Starbucks Customer service could compete with Chick fil a. That's not the case here. My mobile order was to be shipped was supposed to be ready at 3:34 and I waited until 3:40 to ask how long before my drink would be ready. My order was placed at 3:21 for reference. The drink was good so that's why it's a 2 star and not a 1 read more

My fav Starbucks in update New York, this one is always super packed and yes the coffee is better in NY - it's water...! Everyone is super nice and I always manage to get a free Java hit. read more

Starbucks - Coffee & Tea Near Me - Middletown, New York

Workers are usually nice. Usually busy. Inside is decorated very nicely. The drinks are great!

Do not go inside! They prioritize drive thru and mobile orders. There were 3 people in the drive thru line and 2 people inside waiting for drinks when I got there. It was a beautiful day so I decided to get out of my car and go inside. It took them almost 15 minutes to make my 1 simple cup of coffee order because they kept filling mobile and drive thru orders that came in after me. I counted at least 10 drive thru orders that were filled while I was stupidly standing inside becoming more and more angry! I saw where they put my order sticker and they kept putting new orders in front of mine. Terrible service! read more

Spacious Starbucks with a drive thru in a plaza with many stores. Always get the order correct and fast service. Lots of seating and very comfortable. They do keep it pretty cold in this store though, so bring something to stay warm if you're staying for a while. read more

Starbucks - Interior - Coffee & Tea Near Me - Middletown, New York

This is hands down the worse Starbucks I've ever been to. It's unfortunate that this is the only one in the area. It takes a ridiculous amount of time to get my coffee. The fact that they're not even BUSY and the workers are LAUGHING and chatting away makes me so mad. It took me 20 minutes to get my coffee, how can that even be allowed? Read the other reviews, we're a frustrated. You guys need to fix the customer service here. read more

The staff at this location are rude and lazy. They had it advertised that they do pour over coffees in afternoon and they were told me no. I brought attention to sign and then manager told them to do it. If that wasn't bad enough, one server had long hair pulled back with long strands dangling in his face as he swung his point tail all over the place. His pants were down below his rear and his blue underwear was exposed and highly offensive. Starbuck takes diversity to a whole nother level. read more

Came here for a drink. Spent 20 minutes waiting and it was even being made yet. Yeah there were 10 people waiting before me, but when there are 7 workers do we have an excuse to take so long? One employee pulled her phone out in the middle of this fiasco to go to the back, text and come back with her phone still in her hand then continue to make drinks. Definitely saw others who ordered after me get their order before me. I had to leave because I couldnt wait any longer. I've never had this experience at any other starbucks only this location. I'll never come back here again. read more

Always friendly and they have never messed up an order. Just being friendly to customers goes a long way these days.

Though sometimes your beverage can take long to be executed, it's because this location is very popular and that's because they have a friendly staff in a nice environment with a good vibe! If you want your drink super fast, order online, I see many come in and pick up their drink and leave without a glitch.....I myself come in to relax and do simple task over the web. The seating is plentiful and spaces are divided between workstations and cozy! Bravo to the Starbucks staff in Middletown! read more

Six people working. Let's see how long I will have to wait for my order. Order time 3:36. Time leaving with order 3:42

Kind of weak They claim to run out of Cold Brew every day, really early ??? What, so who is the manager who can't figure out to make more? Well it's clear management is poor. There is a very large team, they leave the register, and customers while they all run around.... Weird I've seen Starbucks run better w 1/3 the people. I gues they don't pay very much and get what they pay for. Well the store is beautiful, so it's packed, great place to work, just don't expect a lot. read more

I've come here many many times with friends and my boyfriend and I'm always disappointed. The staff is very unfriendly, slow, and get our orders wrong almost every time we come here. read more

This is quite possibly the worst Starbucks location on our good green Earth. This opinion can mostly be attributed to the HELL that is their drive-through. I could give detailed accounts of the several times that I have made the mistake of falling into their trap, as this is the only Starbucks within at least a 30 mile radius, but I'll keep it semi-short and bitter. Cliff Notes: - You'll likely wait on line for 20+ minutes - Your order will be wrong in some way, shape, or form - The employee will sneer down at you like you're an inconvenience and they are doing you some grand favor by supplying you with something that YOU'RE PAYING FOR - No apology will be made for having made you wait 4 days for your incorrect order - There is a high chance that the employee will also probably argue with you about what you ordered * HI, HELLO - I'm paying $6+ for a drink. Trust me, I know what tf I said :) * - Your drink may even spill all over you when they hand it out to you and then proceed not to offer you a napkin and get snippy when you ask for one Just... don't. Don't do it. (and, no, this has nothing to do with the price of their beverages. I'm happy to pay the price for a quality drink and efficient, pleasant service). read more

I give the evening/night staff 5 stars. There was no line (the drive through is usually packed during the day) and the staff went above and beyond to provide exceptional customer service. Thank you! read more

Friendly staff, inconsistency with the quality of their drinks. Service is hit or miss. This store is by far the most filthy I've ever seen, as others here have noted. Drive-thru moves at a snail's pace and the awkward parking lot doesn't help either. Everyone here is hard-working and pleasant, and it's the only Starbucks in town as opposed to the 10+ Dunkins, so I always return. read more

This location cannot seem to find a staff that is brand representative!! Awful service, bad attitudes and completely filthy sugar/cream bar. The staff makes up the hours as they go, and could care less about the customer. I wish Starbucks could get a handle on this location since it is so convenient for us, but as it stands, we go to Dublin donuts instead!! read more

The employees were nice and the coffee was great as always. I would give this place a better rating but it is absolutely filthy. The bathroom sink was so dirty I didn't want to use it. The condiment bar was empty of almost everything. The milk pitchers had ice in them to keep them cold, meaning that they don't replace them that often. The seating area was dirty also, and looked like it hadn't been swept for some time. My advice is to use the drive-thur since they seem to put more emphasis on that side. read more

Starbucks - Seriously need to clean this place - Coffee & Tea Near Me - Middletown, New York

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One of the worst Starbucks I've been to. They are so slow!!!! Half the time they don't get my drink right either. Ridiculous.

I spend a lot of money here everyday. This place should be a lot cleaner. Do yourself a favor and don't mobile order you will be waiting a long time. This has to be the most dirtiest Starbucks I have visited. The only reason I'm giving it 2 stars is because I love the coffee. I gave them one more star because the place was a lot cleaner and it had new furniture. Service is still slow but hopefully that will improve also. read more

I travel across the country for work and have been to literally hundreds of Starbucks across the states. This one is the worst I've ever seen. Bathrooms are worse than sub-par gas stations. The staff is loud, chanting and laughing and yelling while people are trying to read or talk or whatever. I asked one of the staff about my tea and he looked like he could care less. He just shrugged and ignored me. I went here again a couple weeks later to see if the first visit was a fluke. It was not. I love Starbucks but will never go to this location again. read more

Came here for a drink and they were completely out of all refreshers except one kind. Considering it's pretty early in the afternoon and they don't close till late they shouldn't be out of everything. They were also out of egg white bites which I also tried to order. God knows what else they were out of but I just stuck to the only refresher that they had left. On the plus side the drive through was extremely fast and I got my drink very quickly. read more

Stopped here on Veteran's Day evening with two Veteran friends. The place was fairly quiet at 8pm on a Saturday, one other table had three guests, who left by the time our order was ready. Staff very friendly & helpful. Great lattes! Thank you for supporting our Veteran's with coffee. Our only complaints are: it was almost as chilly inside as out and one of the baristas started vacuuming and sliding chair directly behind us making it almost impossible to chat otherwise I'd given this establishment five stars. read more

I have no issues with this location, and my husband comes here to work and have meetings often. One thing. Today I ordered a spinach feta wrap. After a few bites, I look and realize there's a sticker on the wrap itself, which I took a big ol' bite out of. I was wondering why that particular bite had a strange texture. Anyway, I went in to ask about it, and they explained that this sticker probably came off the wrapper from the freezer, and she promised it wouldn't kill me. That's good news. Commenting just to say, check your wraps before you bite! (See photo) read more

Starbucks - Sticker found on my delicious Spinach Feta Wrap. Yep, I took a big bite. - Coffee & Tea Near Me - Middletown, New York

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Ill start with the good stuff first. I come to this Starbucks 3 to 4 times a week with a client of mine faithfully. There are a few things I don't like such as restricted parking and it could be a little more cleaner, however, whats makes us come Back is the people that work there that makes us feel at home. That's important to me because I believe that customer service is everything when it comes to business. Today I didn't feel that at all. Today is 2/4/2020 I was in there with my client around 10:45am. Now the people in there today I have seen before but are not normally the ones in there when we are there. When the people we know are there we don't really have to give our name because they know who we are. They are always friendly and welcoming. Well not today. There was a girl who wore glasses her name starts with a A. I placed my order they asked for for name and I waited for my food and drink. My food came, they called my name and I took my food. The girl whose name starts with an A was making drinks. She seen me standing at the counter waiting. She looked right at me and sat a drink off to the far right of me as if she knew it wasn't my drink. So I dIdnt touch it. I waited patiently and time just kept passing me by. A few people came by touching the drink. She then says what are you waiting for I told her and she grab the drink turned it around and pointed like that's yours take it. I told her it's cold now plus people have been coming by touching the drink and you never even called my name to let you know that one was mine. She reply you were standing up here sooo. She seemed annoyed and walked away to make other people's drink. Her behavior was letting me know I wasn't a priority no matter how long I waited. She then made the drink and purposely sat it next to the other drink and didn't say this one is for you. So I didn't touch it. She finally said that your drink with a attitude. I said oh you didn't say Anything and she turn rolled her eyes up and smiled and she it's no big deal. She had a smug smile that's showed Im really not being nice but I use word that may sound nice but say them in a sarcastic way. Body language and facial expressions is a form of communication and I read it. Hers was sarcastic and disrespectful. I Took my drink and sat down by my client. When I looked over at her I noticed her talking to the other employees and them looking back at me and laughing. It's obvious she was talking about me which is OK we're all human and do it but you should never make your customers feel uncomfortable in your business setting, especially customers who come there that are regulars. And to top it off there's a new Starbucks about to open a mile away. If I was the owner of it and would not want to lose my customers especially my regulars. Here is why I will not be returning back with my clients nor spending anymore money at this location. Good Customer service is very important she didn't provide that. When you run around like a teenager talking about your customers creating a uncomfortable atmosphere no one wants to come back to a place like that. As far as me not grabbing a drink I don't believe in putting my hands on stuff that people have to put in their mouth. To me the purpose of calling the persons name is so they know which one is theirs. You don't know what kind of germs, viruses and bacteria is my someone's hands. That's why I stand at the counter and wait for my name to be called so that there's not several people putting their hands all over the drink that I have to touch right after they touch it. I give the same respect I want so I don't touch a drink or food unless I know it's mine and that is why I did not reach for, grab or touch the drink that she sat on a counter to my far right and didn't call my name. Cross contamination is real. All these viruses going around is real. If you don't practice cleanliness when dealing with food we have a problem. It's just like how people wear gloves but touch everything and then touch the food. The only thing They are protecting is their hand. Everything else becomes cross-contamination. I would have gave them at least 3 stars because of the other workers there that are really nice but that girl overrides that with her behavior and poor customer service. I also have stock in Starbucks so it's pretty disappointing to see people like that work in there destroying the company's name and reputations read more

When it comes to Starbucks, people don't expect how much the taste of coffee can be different from one store to another. This difference comes not from the beans or the machines, but the staffs. This store employs number of staffs that are not only incapable of making good cup of coffee, but also not very nice. This being the only Starbucks around there, you don't have many alternatives anyway. read more

They are oookaay.... there's always that time that they get your drink order wrong or forget something. Let me tell you though like 4 days out of the week they are always "out of whip cream" like seriously who ever orders their stock needs to triple their whip cream order!! What's a frappe without the whip cream!!!(my wife nagging rant not mines. I can careless for star bucks) read more

Starbucks - My drink with NO WHIP because they never have any! - Coffee & Tea Near Me - Middletown, New York

Hit or miss. First experience there was typical of any Starbucks friendly service and they got my drink right. Today I went in for the same drink and it was like a half-completed version of the one I got yesterday. The person who took my order was trying to convince me to get a mocha frappuccino when I specifically ordered the triple mocha. I told her I wanted the extra mocha flavor and the beverage I got tasted like a poorly-made frozen hot chocolate in comparison to the well made and pleasantly mocha flavored triple mocha I got the day before. I drank the one I received today because I was thirsty and didn't want to make a scene. The reason I go to chain coffee shops is for consistency and my drinks have been inconsistent. I would expect more from a place that charges me $5 for a small blended beverage without whipped cream. read more