When I first walked through the door, the smell of freshly brewed coffee hit my nose. Every sip was great down to the last drop. I also ordered Vanilla Bean Scone, they were a nice compliment to my coffee and banana. This Starbucks is located in the heart of downtown directly across the street from the FedEx Forum. Although they are busy, the staff was very pleasant and helpful. read more

Starbucks - Coffee & Tea Near Me - Memphis, Tennessee

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I've been to plenty of Starbucks locations, but this one definitely ranks among my least favorites. This location was conveniently located downstairs from my hotel, the Residence Inn by Marriott, so naturally, I stopped by a few times during my stay. Unfortunately, all three visits were disappointing. For starters, the baristas just seemed to lack personality and that typical Starbucks energy I'm used to. Nothing welcoming or particularly friendly. On top of that, I placed mobile orders all three times and STILL found myself waiting around for my drinks. The third visit was the final straw for me. I placed my mobile order, gave it several minutes, and then headed downstairs to the café. No drink. Waited some more. Still no drink. Eventually, I approached the counter to ask about my order, only to spot my cup, WITH MY NAME ON IT, sitting on the back counter. Completely out of sight! I'm like, "Hey, that's my drink sitting right over there!" The manager immediately stepped in, apologized, and instructed the staff not to place drinks back there without notifying anyone. I appreciated her stepping in, but seriously, how long would I have been standing there if I hadn't said something? At that point, I was pushing 25 minutes for a MOBILE ORDER. Make it make sense. I understand that places get busy, and I'm generally pretty patient, but after three visits, I'm convinced this location needs to work on both its customer service and its mobile order process. Convenient location, but the experience? Not so much. Very disappointing. read more

Starbucks - Coffee & Tea Near Me - Memphis, Tennessee

I really don't understand the 1 star reviews! We live down the block and come here often (although, there are plenty of local shops to visit too!). The barista knows us, our order - is very kind to us and makes our order quickly. The food is consistent (like all Starbs), drinks are great, and customer service is great! When I need a quick pick me up, I come here and never have any issues! read more

Staff was super nice. There were a lot of items not available which I understand with everyone still dealing with the effects COVID has had to the supply chain. BUT.....the display case shouldn't have a moldy sandwich....spores everywhere!!!! read more

Starbucks - Moldy display sandwich - Coffee & Tea Near Me - Memphis, Tennessee

This is the worst PLACE - barr none ( coffee shop, restaurant, business, place of service) that I have ever experienced. We went there 2 days in a row while we visited Memphis to get a cup of regular drip coffee and both days they had none $*%#! The girls working there were bold and obnoxious and threatened to call the police because we asked why at 3:30pm a well renowned coffee shop such as Starbucks would be out of coffee. To add insult to injury we called the Starbucks headquarters and received a call back from their manager the next day who appeared apologetic and asked for our address so that she could send us a gift card - needless to say ( the fish stinks from the head ) just as we didn't receive coffee from her staff - No gift card came in the mail from the manager read more

Horrible!!! The customer service is dismal at best. They had no change and round up so the customer pays the difference. My order was $8.15 so they charged me $9. I understand things happen but the attitude and and explanation was non existent. Plus the floor was wet and the wash tub was in middle of store at 9:36. Can't that be done in the morning prior to open?? I won't be coming back. read more

Starbucks - a woman sitting at a table in a coffee shop - Coffee & Tea Near Me - Memphis, Tennessee

This place closes at 2P.M.. I came in at 1:30. I know from working in the food and beverage industry how crucial those last 30 minutes are when it comes to closing! The lady working was so sweet to me and made the best drink I have had from Starbucks in a long time! I hope I don't kill this name too bad! Thank you Laterria for being so kind to me and making the best drink I have had from the bucks! Your awesome and so is your store!! read more

Starbucks - Caramel Ribbon Crunch Crme Frappuccino Blended Crme - Coffee & Tea Near Me - Memphis, Tennessee

I had the best service and drinks while passing thru TN. Everyone that was working there was extremely helpful. The restrooms were clean, and the patio was nice also. I will be back. Thank you! read more

Whoever the black guy is with cornrows going straight back with gold cuffs who was working Monday May 29th (Memorial Day) at 4:35PM deserves a raise. My boyfriend and I went there for our annual cold refresher and they were out of lemonade for my strawberry açai-- he made a great substitution choice for apple juice instead of lemonade and it was fantastic. We had great conversation about NBA game 7 and even gave great recommendations for where we could watch the game. Don't know his name, but he should know who he is. Absolutely loved him. read more

This Starbucks epitomizes incompetence and bad customer service. After waiting more than 30 minutes for a drip coffee and breakfast sandwich, I followed up on my order and the baristas were completely indifferent about my order or service I was receiving. It's worth noting that there were only three customers in front of me when I arrived. I was treated as though I was an irate and difficult customer, I was being as patient as someone could be after waiting 30 minutes for a coffee. I ended up leaving without my order and no refund (I requested one). This is not a one off experience at this location, they are constantly slow and rude to customers. I reported this incident to corporate starbucks and received a refund. read more

The management of this store is severely lacking. They are often out of items listed on the menu and have no way of advising customers who are placing orders on the app, such as no way for customers to call ahead and verify availability. read more

Standard Starbucks fare served in the slowest manner possible. The employees are cordial but put their own pursuits of chatting and self engagement above customer service. If this place didn't have the Starbucks crest displayed it would go out of business! read more

The staff is always pleasant and very informative. I tend to frequent this location mainly because of the sweet and personal staff read more

Starbucks - Green tea frappe - Coffee & Tea Near Me - Memphis, Tennessee

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Friendly! Seriously, walking in & the two baristas were so sweet!! So it was early and my daughter and I wanted our coffee. Clearly a little too early for me because not even a block away, I dropped it and it went everywhere. Because my kid is so amazing she swiftly ran into the Starbucks to get me another coffee. The employees were so understanding and gave her a new coffee for free! read more

They never have cold brew. They have been out of cold brew for the past week. Regularly have shortages on food and coffee. The attitude of the working staff tends to lean negative as well. read more

This place needs either more training and more staff they cannot handle anything. My entire order was wrong. I didn't even say anything because multiple people in front of me order was wrong and lady got a horrible attitude when people kindly stated not what they ordered. So I didn't even say anything but asked for a lid and got an attitude for asking for a lid. Place and staff need to be observed. And probably under covered observed to see how it's ran and staff with attitude. Terrible experience. Management needs to get this location together. Lady with super long hair also handling food not tied up or hair net. Also the wrong drink that I ended up getting was not good at all. Cash register lady needs to re read order back to people read more

It's almost 2020. How hard is it for Starbucks to have online order enabled at all stores and not just select few?

I've hesitated on this post because I've been coming to this location for 3 years. My lack of review was really about giving this location and time and space to give me a different opinion. I desperately wanted them to get it right! But, alas.... Surprisingly I find a parking spot almost every morning. This is a plus being that it's in the heart of downtown. This isn't a location in which people necessarily lounge. As a result you have a lot of in and out traffic. The staff just seems ambivalent to even being here. Don't get me wrong they express pleasantries. It just doesn't sound very pleasant. I witness very few smiles. I feel like I am going through an assembly line. There also seems to be a lack of urgency. On occasions when the line gets longer I don't see a different pace or camaraderie to aid with overflow. So why come here you ask? Well I find myself coming here because it's a convenient stop for me. The other SB locations are harder for me to get in and out of. At this location I can literally pull up to the curb and then walk in. Even with a low score I will keep coming here for this very reason. read more

I was asked to leave due to my service animal and told it was policy that they don't serve people with service animals. I tried to explain he is a seizure alert dog but still asked to leave. How disappointing- especially from Starbucks. read more

Staying at hotel nearby. They don't have any napkins, utensils or cup protectors for carrying your hot drinks. I know this is still during COVID but real. Wish there was another option near me. read more

I would have given this Starbucks zero stars if I could. Where do I start? The atrocious service, long wait, or half-completed orders? I went to this same Starbucks four days in a row and all of the above got progressively worse. The only upside was the friendly order taker guy/cashier. The other two women fixing and delivering orders were outright rude. As another Yelper indicated, it felt like I was interrupting their lives by asking where my iced coffee was after waiting 15 minutes. On none of the four days I was there did I ever receive my order timely. I learned my lesson after the first two days and only ordered beverages since my food orders were either continually forgotten or not fixed the way I requested. The lady fixing/delivering the orders would just set them down on the counter without announcing what they were or who they were for. I've never experienced this at any other Starbucks. Examples of wrong orders: - Asked for plain bagel toasted with cream cheese. Got plain bagel, untoasted, with nothing else in the bag. - Asked for iced coffee with soy and sugar added. Got iced coffee with full milk and no sugar added. Had to ask for new coffee and received an eye roll. - Asked for spinach and egg white wrap. Got nothing after waiting 15 minutes and noticed others were getting their orders. The lady fixing the wrap threw it on the counter in front of me when I finally got it. - Friend ordered a steamer. Got nothing after waiting a while. Had to ask about it and got an eye roll. The eye rolls surprised me after the second day because I was sure these women recognized us by then. I thought that small familiarity may have gotten us better service. WRONG. read more

Worst Starbucks experience I've ever had. I placed a mobile order on my app. Somehow both coffees had cinnamon added from my app. The rude woman/girl working wanted me to pay for 2 new cups of coffee (I had ordered 2 tall coffees with cream)+ food ($20) This place is horrible. No customer service. Nasty! read more

I love Starbucks because it's consistent and I know what to expect. I go to Starbucks, I expect free internet. However, here you have to get a code when you purchase something, which bums me out. I always order something when I'm going to be staying for awhile, but I may not want to do it right away (like today, I'd just eaten a big lunch and wanted to wait). It's a small store, with limited seating (and none for a group), and there are also only two outlets, so don't count on being able to charge anything. Finally, the service just wasn't that perky, kind Starbucks attitude that I've come to expect. One staff member was nice enough, but I was left wondering if I did something to offend the other one. read more

I think that soon enough the barista's will know every drink that I can imagine I want to get. The place is your normal Starbucks that is connected to the Westin in downtown Memphis. The place is usually busy when I go there but it's has it slow times which is nice to have some quiet time. It's a good place to get frappes for the most part. read more

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This Starbucks is connected to the Westin Hotel just off of Beale Street. I had my January tumbler in my purse and needed a quick coffee pick me up after touring two museums. Service was speedy, it was afternoon and I was still able to get a Bold coffee (Gold Coast Blend). Had to remind the barista that my coffee was free due to the tumbler, which she confirmed with a co-worker. I was in an out quick. Lot of foot traffic, it is a coffee stop, small shop with limited seating, not a place to linger and drink coffee. And today it was exactly what I needed. read more

Would it kill you to smile?? I waiting ten minutes after ordering for drip coffee! They forgot about me. As a stock holder, I'd clean house here. read more

This is an absolutely terrible Starbucks. We were there almost 30 minutes waiting for a plain bagel and a sweet roll. There were three employees at the Starbucks. Two were busting their butt to get orders out but the lady that was doing the food prep could've moved any slower. We ultimately left without our bagel because we had a commitment. read more

Great convenient location. Staff was super pleasant. I was able sit outside and watch the comings and goings just off Beale. It was a sunny day and this was a perfect place to kick back and enjoy being alive. read more

The baristas was friendly so she earned them two stars but they have zero green tea. Never heard of such a thing especially when they have posters and sign advertising iced strawberry green tea. Amazed. read more

Have to say, this Starbucks has improved since my last visit. They still don't seem to be stocked as well as most locations, but they at least had some things. Staff was friendly... Considering this is basically the only Starbucks location in downtown Memphis and the fact that it is directly across the street from the FedEx Forum, you'd think this location would be extraordinary... strange that it is not. read more

I enjoyed the efficient service and their early Saturday hours. The available seating is all bar (with a few patio tables) and isn't super comfortable, but I understand that it isn't really practical for a downtown Starbucks to have comfy seating. I do wish both bathrooms were unisex so people don't have to wait for their gender-specific bathroom, but I suppose that's a suggestion for corporate. read more

This is the only starbucks downtown and it's ease of access and hours make me a hugh fan of this place. I love this location because it's easy to get to by foot (probably not so much for cars) and the way the outside railing is makes for a good spot to tie your pooch up while you run in for a coffee. They are open early (before 7am) so I can grab my coffee then head home to get ready for work. And they never give me a hard time for ordering a small whip cream cup for my pup. Sadly they don't allow for redemption of free items through starbucks promos and the actual location is quite small. For an in and out coffee run though - it works out well - and it's never busy (at least when I've there!). read more

If you need a quick caffeine fix or it's a cold TN morning / evening, this is a place to go. They do a lot of throughput so it's busy, it's not really a place to hang out to study or read. They didn't have the Memphis mug I needed to add to my collection, I get the impression that they're busy and just trying to tread water. Overall kind of meh. read more

Terrible parking, bad hours, and a LICENSED store meaning that if you've got a free drink built up on your Starbucks card they will NOT redeem it for you. read more

Nice building, clean store, polite barista, convenient BUT I'll be darn if this menu don't suck and they won't let you redeem a free drink. Didn't get told until I put in my order. That should be a huge sign at the register!!!!!!!!!!!!!!! read more

I am a Starbucks fan..but my Chai tea was watered down at this establishment, plus the young lady walked out away before my husband could even state what he wanted... very disappointing. read more

This is the worse Starbucks I've ever had the displeasure visiting. The staff is incompetent and service is terrible. It took 20 min to order two drinks and the girl running the register was completely confused about the salted caramel frap. The customer before us didn't get there sandwich because she forget to put it in and then told the customer that it was in. read more

This is one of the worst Starbucks I have visited. The staff is unfriendly and lacks basic knowledge to serve at McD's let alone Starbucks. It was afternoon and the brewed coffee was Pike or a 'medium' coffee. I tried to order a bold pour over coffee which I have always been able to get. The staff did not seem to know what i was even talking about. I asked if they knew what a pour over is? Perhaps the shift manager said yes, but we do not have any coffee ground to pour over. The medium coffee was not exceptionally hot, and I was over charged tax on my order. This 'bucks' has quite the monopoly in it's location. Pity. They need an effective manager. read more

I'm not really a Starbucks person but i found this location very convenient since it was less then 12 steps from Westin hotel. Friendly staff, very fast and clean! read more

Nice salted caramel mocha. Finally a Starbucks that have the salted once !! Only the staff could smile a bit more.. not very friendly..